Macdonald Spey Valley Resort

Excellent faciliities for children. Lodge was lovely and food was good

Accommodation was a bit tired, toilet didn’t flush, found previous guests possessions in one of rooms and pool was closed. Able to use a different pool locally but it was a drive away and had to take towels with us leaving deposit at resort and bring them back again which was a bit of a pain, particularly when we wanted to swim on morning of checkout.

Apartment allocated on arrival in disrepair. Trying to get this sorted out was extremely stressful and we spent 2 hrs trying talking to both MacDonald Resort staff and Hotels.com neither were taking ownership of sorting it out. Hotels.com solution was refund ! So we had travelled to Aviemore what did the expect us to do next !! Resort staff wanted us offered the only one apartment they said available if a lower standard than booked. There answer was to contact the third oarty we booked through - not very helpful ! Also advised on arrival that leisure facilities at site were closed.

House was very clean and well maintained.

Room was clean and all