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Mercure Santiago Centro

76 USD

a notte

Media per settembre

Mercure Santiago Centro - Image 1

Mercure Santiago Centro - Camera

Mercure Santiago Centro - Camera

Mercure Santiago Centro - Reception

Mercure Santiago Centro - Piscina

Prezzi per Mercure Santiago Centro

Seleziona le date per controllare prezzi e disponibilità

76 USD

a notte

Media per settembre

Prezzi medi mensili

Presso Mercure Santiago Centro, il prezzo per notte è in media di 61 USD nel mese più economico (maggio) e di 127 USD nel mese più caro (luglio), in base agli ultimi 12 mesi.

Prezzo medio per notte presso Mercure Santiago Centro per mese, ultimi 12 mesi (USD)
Mese	Prezzo medio
gennaio	88 USD
febbraio	79 USD
marzo	80 USD
aprile	87 USD
maggio	61 USD
giugno	71 USD
luglio	127 USD
agosto	112 USD
settembre	76 USD
ottobre	75 USD
novembre	85 USD
dicembre	81 USD

Prezzo più alto: luglio (circa 127 USD)

Prezzo più basso: maggio (circa 61 USD)

Informazioni su questa struttura

Grazie ad un'ampia gamma di servizi ricreativi, che includono una piscina all'aperto e una palestra aperta giorno e notte, il divertimento è assicurato. Questo hotel offre, inoltre, il Wi-Fi gratuito e l'assistenza per la prenotazione di to...

Servizi

Grazie ad un'ampia gamma di servizi ricreativi, che includono una piscina all'aperto e una palestra aperta giorno e notte, il divertimento è assicurato. Questo hotel offre, inoltre, il Wi-Fi gratuito e l'assistenza per la prenotazione di tour e biglietti.

Servizi per le aziende

Potrai usufruire di accesso gratuito a Internet via cavo, un business center e check-out veloce. Stai pianificando un evento a Santiago? Presso un hotel avrai a disposizione 745 metri quadrati di spazio con un'area per conferenze e sale riunioni. Potrai usufruire di una navetta da e per l'aeroporto 24 ore su 24 a pagamento; inoltre, in loco troverai il un parcheggio (a pagamento).

Ristorazione

Per il pranzo e la cena, visita Amaranto, un ristorante specializzato in cucina internazionale, oppure, se preferisci stare nella tua stanza, richiedi il servizio in camera con orario limitato. Rinfrescati con un drink a fine giornata, approfittando della disponibilità di un bar/lounge e un bar a bordo piscina. La colazione a buffet è disponibile a pagamento tutti i giorni dalle ore 07:00 alle ore 10:00.

Camere

Rilassati in una delle 142 camere della struttura, complete di minibar e TV LCD. Riposati su un comodo letto con materasso Tempur-Pedic e copriletto in piuma. La connessione Internet inclusa, wireless e via cavo, ti consente di restare in contatto con il mondo, mentre la TV con canali via cavo è l'ideale per concedersi un po' di svago. Il bagno in camera dispone di doccia, soffione a pioggia e set di cortesia gratuiti.

Posizione

Se decidi di soggiornare in Mercure Santiago Centro, ti troverai al centro di Santiago, a pochi passi da Archivio Nazionale e Chiesa di San Francesco. Questo hotel si trova a 0,3 km da Università pontificia cattolica del Cile e 0,6 km da Area Commerciale Barrio Lastarria.

Nelle vicinanze

Biblioteca Nacional de Chile(0.1 miglia)
Archivio Nazionale(0.2 miglia)
Chiesa di San Francesco(0.2 miglia)
Università pontificia cattolica del Cile(0.2 miglia)
Collina di Santa Lucia(0.2 miglia)
Quartiere Parigi-Londra(0.2 miglia)
Teatro Comunale di Santiago(0.3 miglia)
Area Commerciale Paseo Ahumada(0.3 miglia)
Ospedale Clinico dell'Università Cattolica(0.3 miglia)
Centro Commerciale Vivo Imperio(0.4 miglia)
Museo Arte di Luce(0.4 miglia)
Università del Cile(0.4 miglia)
Area Commerciale Barrio Lastarria(0.4 miglia)
Centro culturale Gabriela Mistral(0.4 miglia)
Borsa Valori(0.5 miglia)
L'aeroporto più comodo per raggiungere Mercure Santiago Centro è Aeroporto Internazionale di Santiago-Pudahuel (SCL)(12.3 miglia)

Parcheggio
Navetta da/Per aeroporto
Ristorante
Piscina
Business center
Servizio in camera

Posizione

Alameda Bernardo O`Higgins, 632, Santiago, Cile

Biblioteca Nacional de Chile (0.1 miglia)

Archivio Nazionale (0.2 miglia)

Chiesa di San Francesco (0.2 miglia)

Università pontificia cattolica del Cile (0.2 miglia)

Collina di Santa Lucia (0.2 miglia)

Quartiere Parigi-Londra (0.2 miglia)

Altre informazioni sulla posizione

Opzioni camera

10

Camera Classic, 2 letti singoli

Dettagli della camera

2 Letti Singoli

Posti letto: 2

291 ft²

Aria condizionata

Wi-Fi (gratuito)

Brandine o letti supplementari (gratuiti)

6

Camera Superior, 2 letti matrimoniali

Dettagli della camera

2 Letti Matrimoniali Alla Francese

Posti letto: 2

291 ft²

Aria condizionata

Wi-Fi (gratuito)

Brandine o letti supplementari (gratuiti)

4

Camera Classic, 1 letto matrimoniale

Dettagli della camera

1 Letto Matrimoniale Alla Francese

Posti letto: 2

291 ft²

Aria condizionata

Wi-Fi (gratuito)

Bagno privato

9

Camera Superior, 1 letto queen

Dettagli della camera

1 Letto Matrimoniale

Posti letto: 2

291 ft²

Aria condizionata

Wi-Fi (gratuito)

Bagno privato

9

Suite Junior, 1 letto queen

Dettagli della camera

1 Letto Matrimoniale

Posti letto: 2

Aria condizionata

Wi-Fi (gratuito)

Bagno privato

Recensioni degli ospiti su Mercure Santiago Centro

8.2

Molto buono

Sulla base di 1508 recensioni verificate

Per quale tipo di viaggio viene scelta la struttura?

Lavoro

18%

In coppia

42%

Famiglia

19%

Gruppo

12%

In solitaria

6%

Cosa pensano gli ospiti

Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

All'hotel Mercure Santiago Centro, i viaggiatori sottolineano una posizione molto centrale, adiacente alla stazione della metropolitana, e camere generalmente confortevoli con buoni letti, bilanciati da commenti ricorrenti sull'ambiente circostante un po' degradato e meno sicuro di notte, e da occasionali intoppi operativi che interessano il check-in, la manutenzione e i servizi.

Servizi

Pulizia

Camere

Servizio

Posizione

Ristorazione

Ti è stato utile?

Cosa pensano gli ospiti

All'hotel Mercure Santiago Centro, i viaggiatori sottolineano una posizione molto centrale, adiacente alla stazione della metropolitana, e camere generalmente confortevoli con buoni letti, bilanciati da commenti ricorrenti sull'ambiente circostante un po' degradato e meno sicuro di notte, e da occasionali intoppi operativi che interessano il check-in, la manutenzione e i servizi.

Molti lodano il personale cordiale e disponibile, anche se alcuni segnalano un servizio incostante, tra cui risposte lente, problemi di fatturazione e occasionali ritardi al check-in o overbooking. La struttura comprende una piacevole terrazza panoramica con una piccola piscina e un bar; la palestra è essenziale e la colazione varia da molto buona a ripetitiva, con le partenze anticipate per le escursioni che superano l'orario di inizio per alcuni ospiti. Nel complesso, è adatto ai viaggiatori che danno priorità all'accessibilità centrale e al rapporto qualità-prezzo rispetto a un quartiere elegante e a operazioni impeccabili.

Servizi

Pulizia

Camere

Servizio

Posizione

Ristorazione

Ti è stato utile?

Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

Servizi

La terrazza panoramica con una piccola piscina e un bar è apprezzata, ma la piscina può essere fredda, chiusa o non disponibile a volte. La palestra è spartana/necessita di manutenzione, gli ascensori possono essere inaffidabili e non c'è un facile accesso dalla strada o parcheggio in loco.

Recensioni degli ospiti correlate

8

Simon

8 gen 2026

·

Soggiorno di 5 notti

Faciliteterne og værelser var gode - dejligt med en hyggelig tagterasse med pool, bar og god stemning

Faciliteterne og værelser var gode - dejligt med en hyggelig tagterasse med pool, bar og god stemning

10

Craig

1 nov 2025

·

Soggiorno di 3 notti

Room was big and clean and comfortable. The rooftop bar and the restaurant were good!

Room was big and clean and comfortable. The rooftop bar and the restaurant were good!

10

Eduardo

26 ott 2025

·

Soggiorno di 2 notti

excelente atendimento, quartos confortáveis e limpos, parabéns a todos, só daria um atenção menor a academia cujo aparelho multifuncional precisa de manutenção e adicionar anilhas que são insuficientes (para quem usa academia é extremamente útil) no mais tudo excelente

excelente atendimento, quartos confortáveis e limpos, parabéns a todos, só daria um atenção menor a academia cujo aparelho multifuncional precisa de manutenção e adicionar anilhas que são insuficientes (para quem usa academia é extremamente útil) no mais tudo excelente

8

Staale Norås

18 feb 2026

·

Soggiorno di 4 notti

"Greit hotell med fine rom. Frokosten var ok, men litt kjedelig, og vi fikk først siste dagen vite at man kunne bestille ulike typer egg – det burde vært informert om tidligere. Bassengområdet var pent, men ganske lite. Alt i alt et greit opphold, men med noen forbedringsmuligheter."

"Greit hotell med fine rom. Frokosten var ok, men litt kjedelig, og vi fikk først siste dagen vite at man kunne bestille ulike typer egg – det burde vært informert om tidligere. Bassengområdet var pent, men ganske lite. Alt i alt et greit opphold, men med noen forbedringsmuligheter."

6

henrique

17 ago 2023

·

Soggiorno di 3 notti

Restaurante com atendentes muito ruins, frente do hotel sem estrutura para embarque e desembarque, regiao perigosa para transitar a noite. Estrutura boa, mas com piscina fechada.

Restaurante com atendentes muito ruins, frente do hotel sem estrutura para embarque e desembarque, regiao perigosa para transitar a noite. Estrutura boa, mas com piscina fechada.

6

Tomasz

14 feb 2024

·

Soggiorno di 6 notti

The 4 stars hotel provides with the kettle in the room and 2 tea bags. Then asks for the money to refill tea bags when the first two were used. Coffee not provided. Water bottles provided only on the arrival. Somehow unfriendly way to let us in at the front door (though also depending on the door man). They QR code system with the menu and service by the pool. Though trying to get attention of the bartender using this system can take you for ever. After 3 attempts to call the waiter/bartender via QR code call system we gave up and left the pool area.

The 4 stars hotel provides with the kettle in the room and 2 tea bags. Then asks for the money to refill tea bags when the first two were used. Coffee not provided. Water bottles provided only on the arrival. Somehow unfriendly way to let us in at the front door (though also depending on the door man). They QR code system with the menu and service by the pool. Though trying to get attention of the bartender using this system can take you for ever. After 3 attempts to call the waiter/bartender via QR code call system we gave up and left the pool area.

8

Martina

17 dic 2024

·

Soggiorno di 2 notti

Sehr zentral gelegen, schöner kleiner Pool. zu 5 Sternen fehlt: nicht funktionierende Klimaanlage im Zimmer, geschlossene Gesellschaft am Pool - direkt unter unserem Zimmer - ziemlich laut und schade, dass wir die Poolbar nicht nutzen konnten.

Sehr zentral gelegen, schöner kleiner Pool. zu 5 Sternen fehlt: nicht funktionierende Klimaanlage im Zimmer, geschlossene Gesellschaft am Pool - direkt unter unserem Zimmer - ziemlich laut und schade, dass wir die Poolbar nicht nutzen konnten.

10

Julie

4 nov 2024

·

Soggiorno di 4 notti

Good hotel in convenient downtown location. Staff very helpful. Good knowledge of food allergies and gluten free options. Nice outside area with a small pool

Good hotel in convenient downtown location. Staff very helpful. Good knowledge of food allergies and gluten free options. Nice outside area with a small pool

6

FABIO R

31 lug 2023

·

Soggiorno di 2 notti

Sin parqueadero y es en zona centro es decir ni se puede ni parar en frente ni parquear, hay que andar con maletas hacia en hotel unis 70 mts

Sin parqueadero y es en zona centro es decir ni se puede ni parar en frente ni parquear, hay que andar con maletas hacia en hotel unis 70 mts

8

STEPHEN

14 ott 2025

·

Soggiorno di 4 notti

Great views from our suite on the top floor. Breakfast underwhelming. Scrambled eggs raw every day. Swimming pool empty and unusable - this was the main Eason we chose this hotel. Difficult parking situation outside for Uber pickup but this is not the fault of the hotel. Means walking a few blocks to get an Uber. Room very comfortable.

Great views from our suite on the top floor. Breakfast underwhelming. Scrambled eggs raw every day. Swimming pool empty and unusable - this was the main Eason we chose this hotel. Difficult parking situation outside for Uber pickup but this is not the fault of the hotel. Means walking a few blocks to get an Uber. Room very comfortable.

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Pulizia

Molti ospiti trovano le camere e le aree comuni pulite, ma il servizio di pulizia può essere incostante, con la mancata sostituzione di asciugamani o forniture. Alcune recensioni segnalano bagni sporchi o muffa.

Recensioni degli ospiti correlate

10

Paul

6 feb 2023

·

Soggiorno di 3 notti

We enjoyed the Mercure Santiago Centro hotel. The hotel was very clean and the staff were very helpful and friendly. My wife especially enjoyed using the pool all three afternoons during our stay. The hotel staff also helped us with our questions about where to eat and shop and finding the nearby Hop On Hop Off bus stop. We highly recommend the Mercure and would stay here again.

We enjoyed the Mercure Santiago Centro hotel. The hotel was very clean and the staff were very helpful and friendly. My wife especially enjoyed using the pool all three afternoons during our stay. The hotel staff also helped us with our questions about where to eat and shop and finding the nearby Hop On Hop Off bus stop. We highly recommend the Mercure and would stay here again.

10

Timothy

10 ott 2025

·

Soggiorno di 3 notti

Clean room, good bar, air conditioning worked. No complaints at all!

Clean room, good bar, air conditioning worked. No complaints at all!

8

Dylan

24 mar 2024

·

Soggiorno di 2 notti

It was dirty

It was dirty

10

Loreto

28 feb 2026

·

Soggiorno di 2 notti

Buena habitación, limpieza, silenciosa. Una grata sorpresa pese a la ubicación

Buena habitación, limpieza, silenciosa. Una grata sorpresa pese a la ubicación

2

Samantha

10 nov 2024

·

Soggiorno di 2 notti

This hotel was disturbingly dirty. The shower had black mold and the bed was basically a cardboard sheet. Also not in a safe area so don't recommend staying here!

This hotel was disturbingly dirty. The shower had black mold and the bed was basically a cardboard sheet. Also not in a safe area so don't recommend staying here!

4

flavia

29 lug 2024

·

Soggiorno di 10 notti

Hotel com péssimas instalações e muito aquém do padrão Mercure. Quarto extremamente sujo e empoeirado, colchões horríveis, afundava ao meio, toalhas péssimas, o telefone estava estragado, reclamamos no dia que chegamos e enviaram uma pessoa para consertar apenas 8 dias depois. O café da manhã, em tese até às 10 horas, tinha todos alimentos retirados pontualmente a esse horário. Portanto se o hóspede chegasse dentro da faixa estipulada, ele não conseguia tomar o café pois tudo era recolhido. Por outro lado, deveria abrir às 6:30, mas várias vezes fomos a esse horário, pois tínhamos passeio agendado às 7 horas e não estava aberto. Sem falar na reposição das coisas do banheiro, quase todos os dias tínhamos que reclamar pois colocavam o número errado de toalhas. O chuveiro é um capítulo à parte, volume de água extremamente baixo e à noite sempre não estava quente. Péssima experiência.

Hotel com péssimas instalações e muito aquém do padrão Mercure. Quarto extremamente sujo e empoeirado, colchões horríveis, afundava ao meio, toalhas péssimas, o telefone estava estragado, reclamamos no dia que chegamos e enviaram uma pessoa para consertar apenas 8 dias depois. O café da manhã, em tese até às 10 horas, tinha todos alimentos retirados pontualmente a esse horário. Portanto se o hóspede chegasse dentro da faixa estipulada, ele não conseguia tomar o café pois tudo era recolhido. Por outro lado, deveria abrir às 6:30, mas várias vezes fomos a esse horário, pois tínhamos passeio agendado às 7 horas e não estava aberto. Sem falar na reposição das coisas do banheiro, quase todos os dias tínhamos que reclamar pois colocavam o número errado de toalhas. O chuveiro é um capítulo à parte, volume de água extremamente baixo e à noite sempre não estava quente. Péssima experiência.

6

Marcos

7 dic 2022

·

Soggiorno di 19.330 notti

No matter you stay 1 day or 5 they only give two bottles of water. You could see under the bed a lot of dust. The breakfast was exact the same every single. Even on weekends. The best part was the staff. All of them were friendly

No matter you stay 1 day or 5 they only give two bottles of water. You could see under the bed a lot of dust. The breakfast was exact the same every single. Even on weekends. The best part was the staff. All of them were friendly

10

Alexandre

4 set 2024

·

Soggiorno di 7 notti

Ótima localização bem em frente a estação do metrô Santa Lúcia. Limpeza excelente e bom café da manhã que poderia ter mais variedades.

Ótima localização bem em frente a estação do metrô Santa Lúcia. Limpeza excelente e bom café da manhã que poderia ter mais variedades.

8

Lucas

14 lug 2025

·

Soggiorno di 4 notti

Banheiro com alguns itens em mal estado. Mesmo tendo feito a reserva para 4 pessoas, só havia 2 toalhas. Ao arrumar o quarto camareiras levaram piso por duas vezes e tivemos que solicitar na recepção ao retornar à noite pois esqueceram de repor. Ótima localização, a poucos metros do metrô. Café com demora na reposição de alguns itens, mas no geral muito bom.

Banheiro com alguns itens em mal estado. Mesmo tendo feito a reserva para 4 pessoas, só havia 2 toalhas. Ao arrumar o quarto camareiras levaram piso por duas vezes e tivemos que solicitar na recepção ao retornar à noite pois esqueceram de repor. Ótima localização, a poucos metros do metrô. Café com demora na reposição de alguns itens, mas no geral muito bom.

8

Richard

21 nov 2025

·

Soggiorno di 6 notti

Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.

Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.

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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

Camere

Le camere sono generalmente spaziose, confortevoli e silenziose, con buoni letti e occasionali viste sulla città. Alcuni ospiti notano bagni datati, occasionali problemi di rumore del condizionatore o della ventilazione, illuminazione scarsa e occasionali problemi di Wi-Fi in camera.

Recensioni degli ospiti correlate

8

Miranda

12 gen 2022

·

Soggiorno di 1 notte

Mooie ruime en schone kamer. Super centraal gelegen. Gebruik van prima zwembad en terras. Helaas deed onze airco het niet wat we s avonds hebben doorgebeld naar de service lijn, helaas is niemand het probleem komen verhelpen. Het raam openen aan de drukke straatkant was vanwege het verkeerslawaai niet echt een optie dus de kamer was erg warm.

Mooie ruime en schone kamer. Super centraal gelegen. Gebruik van prima zwembad en terras. Helaas deed onze airco het niet wat we s avonds hebben doorgebeld naar de service lijn, helaas is niemand het probleem komen verhelpen. Het raam openen aan de drukke straatkant was vanwege het verkeerslawaai niet echt een optie dus de kamer was erg warm.

10

Craig

1 nov 2025

·

Soggiorno di 3 notti

Room was big and clean and comfortable. The rooftop bar and the restaurant were good!

Room was big and clean and comfortable. The rooftop bar and the restaurant were good!

10

Mailton

24 set 2024

·

Soggiorno di 3 notti

Hotel bem localizado, quartos muito confortáveis e com um belo isolamento acústico.

Hotel bem localizado, quartos muito confortáveis e com um belo isolamento acústico.

8

DIMITRIOS

17 ago 2025

·

Soggiorno di 3 notti

Overall nice stay, very convenient location. The WiFi at our room was not working at all. Apart from that, no other major issues, good value for money

Overall nice stay, very convenient location. The WiFi at our room was not working at all. Apart from that, no other major issues, good value for money

6

Tak

22 feb 2024

·

Soggiorno di 4 notti

The property overall is well kept in the reception, hallway and other general areas. The room is spacious and comfortable except the bathroom where work definitely needs to be done. Air conditioning is quiet and efficient. The hotel is located next to the Santa Lucia subway station and a bus stop which makes getting around easy. However, the area outside the hotel is dirty and makes people uncomfortable.

The property overall is well kept in the reception, hallway and other general areas. The room is spacious and comfortable except the bathroom where work definitely needs to be done. Air conditioning is quiet and efficient. The hotel is located next to the Santa Lucia subway station and a bus stop which makes getting around easy. However, the area outside the hotel is dirty and makes people uncomfortable.

10

Merete

9 nov 2025

·

Soggiorno di 4 notti

Nice location close to metro and Santa Lucia Hill. City centre is only a few minutes away. Comfortable room with a nice bed.

Nice location close to metro and Santa Lucia Hill. City centre is only a few minutes away. Comfortable room with a nice bed.

10

Vanessa

21 dic 2024

·

Soggiorno di 2 notti

Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!

Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!

8

Colin

25 feb 2023

·

Soggiorno di 4 notti

Modern facility, moderately good breakfast, front desk service very good, great central location but curbside appeal sorely lacking, traffic noise was well-muffled but the internal venting of air was very loud, air conditioning was good but,when on, the monitoring light lit up the room at night, daily cleaning was very inconsistent

Modern facility, moderately good breakfast, front desk service very good, great central location but curbside appeal sorely lacking, traffic noise was well-muffled but the internal venting of air was very loud, air conditioning was good but,when on, the monitoring light lit up the room at night, daily cleaning was very inconsistent

8

Richard

21 nov 2025

·

Soggiorno di 6 notti

Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.

Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.

10

Bárbara

13 gen 2026

·

Soggiorno di 1 notte

O quarto é maravilhoso…atendimento impecável. Ótima localização.

O quarto é maravilhoso…atendimento impecável. Ótima localização.

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Servizio

Molti recensori elogiano il personale cordiale e disponibile e il supporto per tour e trasferimenti. Altri segnalano atteggiamenti scortesi, risposte lente, problemi di fatturazione e ritardi al check-in o rari casi di overbooking.

Recensioni degli ospiti correlate

4

Richard

24 feb 2025

·

Soggiorno di 4 notti

Where do I start? Over the past 40 years I have stayed in numerous hotels, either for work or leisure, and this is the worst example of customer service I have experienced. I booked and prepaid a 4 night stay at the Mercury Centro Santiago in August 2024. After a 13 hour flight from Madrid, we were told that no rooms were available. There were at least 4 other groups of travellers who were given the same information. Initially, there were 2 staff on duty and they were then joined by a Supervisor (Cynthia). Nobody could give us an honest and clear explanation of the situation. One member of staff told us the rooms had been given to other people, then somebody else said it was a “system problem”. It was a scene of complete chaos and extremely poor customer service. After almost a 3 hour wait we ( and the other people affected) were transferred to another hotel (Novotel) for the first night, eventually getting to our room at 01:00, so we had limited sleep that night. We were also told that we would be picked up and returned to the Mercure at 10:00 the following morning. We waited until 10:15 in the hotel lobby and despite several calls to the Mercure (no answer) we made our own transport arrangements with an Uber. I want somebody from the hotel to provide me with a full and detailed explanation of what happened, as well as explain why the hotel does not have a “manual” system in place when the computer system is not working correctly.

Where do I start? Over the past 40 years I have stayed in numerous hotels, either for work or leisure, and this is the worst example of customer service I have experienced. I booked and prepaid a 4 night stay at the Mercury Centro Santiago in August 2024. After a 13 hour flight from Madrid, we were told that no rooms were available. There were at least 4 other groups of travellers who were given the same information. Initially, there were 2 staff on duty and they were then joined by a Supervisor (Cynthia). Nobody could give us an honest and clear explanation of the situation. One member of staff told us the rooms had been given to other people, then somebody else said it was a “system problem”. It was a scene of complete chaos and extremely poor customer service. After almost a 3 hour wait we ( and the other people affected) were transferred to another hotel (Novotel) for the first night, eventually getting to our room at 01:00, so we had limited sleep that night. We were also told that we would be picked up and returned to the Mercure at 10:00 the following morning. We waited until 10:15 in the hotel lobby and despite several calls to the Mercure (no answer) we made our own transport arrangements with an Uber. I want somebody from the hotel to provide me with a full and detailed explanation of what happened, as well as explain why the hotel does not have a “manual” system in place when the computer system is not working correctly.

10

Maxime

13 ago 2025

·

Soggiorno di 1 notte

It is a super hotel. Super friendly staff and very helpful. There is relly nothing to say! :)

It is a super hotel. Super friendly staff and very helpful. There is relly nothing to say! :)

4

kimberly

14 ott 2024

·

Soggiorno di 3 notti

Based on previos reviews we were expecting a very comfortable and welcoming stay at this property. The facilities were pretty good but the staff were overall unfriendly or unhelpful. The gentlemen at the front desk were dismissive and unhelpful in minor matters such as sorting out our inclusive breakfast. We would not recommend or stay here again.

Based on previos reviews we were expecting a very comfortable and welcoming stay at this property. The facilities were pretty good but the staff were overall unfriendly or unhelpful. The gentlemen at the front desk were dismissive and unhelpful in minor matters such as sorting out our inclusive breakfast. We would not recommend or stay here again.

8

Mary

15 dic 2023

·

Soggiorno di 3 notti

The most outstanding part of the hotel was the staff. The front desk staff, particularly Ingebord, were amazing. The staff helped us book two tours on ChileTours and they were excellent. We visited Valparaiso on one tour and the Concha y Toro winery on the other. The only problem we had was that the area is dangerous. Thieves attempted to rob my husband and I just steps from the hotel’s front door. I would recommend that you stay in the hotel, eat there (they have a restaurant and a bar), and leave only when you need to go on a tour or to the airport. Also, I would recommend asking the wonderful people at the front desk to get a taxi to the airport rather than getting an Uber. Uber means waiting outside the hotel for the car and that gives thieves an opportunity. We met our taxi driver in the lobby and were escorted to the secure basement where the taxi was parked. I would not go outside the hotel at all at night. But it feels perfectly safe in the hotel. There was a Santiago police office in the hotel at all times. Other than the security outside the hotel, we really enjoyed our stay at the Mercure. The staff were incredible. A big thank you to Ingebord.

The most outstanding part of the hotel was the staff. The front desk staff, particularly Ingebord, were amazing. The staff helped us book two tours on ChileTours and they were excellent. We visited Valparaiso on one tour and the Concha y Toro winery on the other. The only problem we had was that the area is dangerous. Thieves attempted to rob my husband and I just steps from the hotel’s front door. I would recommend that you stay in the hotel, eat there (they have a restaurant and a bar), and leave only when you need to go on a tour or to the airport. Also, I would recommend asking the wonderful people at the front desk to get a taxi to the airport rather than getting an Uber. Uber means waiting outside the hotel for the car and that gives thieves an opportunity. We met our taxi driver in the lobby and were escorted to the secure basement where the taxi was parked. I would not go outside the hotel at all at night. But it feels perfectly safe in the hotel. There was a Santiago police office in the hotel at all times. Other than the security outside the hotel, we really enjoyed our stay at the Mercure. The staff were incredible. A big thank you to Ingebord.

10

Johanna

21 dic 2025

·

Soggiorno di 4 notti

Room cleaned often and well, staff amazing! Let us check in early on arrival and since friends daughter got sick we got to keep one room past check out whilst waiting for rental car. And really friendly in restaurant as well.

Room cleaned often and well, staff amazing! Let us check in early on arrival and since friends daughter got sick we got to keep one room past check out whilst waiting for rental car. And really friendly in restaurant as well.

10

Oleg

8 gen 2025

·

Soggiorno di 2 notti

Very nice place to stay. It's close to everything. Friendly and helpful staff.

Very nice place to stay. It's close to everything. Friendly and helpful staff.

8

Federico

18 feb 2025

·

Soggiorno di 3 notti

The check in process wasn't as expected. We arrived earlier and the rooms was not available ... that is OK. We returned 4 hours after check in time and the room was not still ready

The check in process wasn't as expected. We arrived earlier and the rooms was not available ... that is OK. We returned 4 hours after check in time and the room was not still ready

4

Jo

20 ott 2024

·

Soggiorno di 2 notti

Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited. Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay. Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay.

Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited. Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay. Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay.

2

Juan D.

2 set 2025

·

Soggiorno di 1 notte

El hotel es aceptable (aunque tenga problemas). Pero mi principal enfado es que me cargaron una cantidad mayor a la pactada en la reserva. Reconocieron el error en el check out y me dijeron que se pondrían en contacto conmigo para resolverlo. Cosa que no han cumplido y han ignorado mis reclamaciones al respecto.

El hotel es aceptable (aunque tenga problemas). Pero mi principal enfado es que me cargaron una cantidad mayor a la pactada en la reserva. Reconocieron el error en el check out y me dijeron que se pondrían en contacto conmigo para resolverlo. Cosa que no han cumplido y han ignorado mis reclamaciones al respecto.

8

Jonathan

3 gen 2024

·

Soggiorno di 2 notti

I think for some from the US it could be a bit intimidating having to choose from a lot of local hotels not representing the chain brands where used to. Rest assured that this hotel is at least as good, if not better than in some ways, as any Hilton, Marriott, Windham, or Holiday Inn. Getting here from the airport was more expensive than it could have been. Had we contacted the hotel directly, we likely may have gotten the ride for 25k instead of the 40k our illegitimate "taxi charged us. The front desk was very helpful in arranging this for us when we checked out and headed to our next hotel. In general, hotel staff was very friendly and helpful with advice, almost always in fluent English, anytime we needed it. They provided local recommendations and even warnings about places to avoid when going out, especially at night. One staff member even called out to me as I walked out the door to let me know I'd forgotten my phone was in my back pocket. Further, he recommended places to go to get drinks in the area because those at the hotel were so expensive. Our room was perfectly positioned with a view of the National Library and the adjacent Santa Lucia Hill, both of which we easily reached from the hotel by walking. The room was clean and comfortable and included outlets that fit US style 110 volt plugs. There was a main light switch on the wall near the beds - I like this feature in hotels and it's becoming more common these days. Things were generally clean.

I think for some from the US it could be a bit intimidating having to choose from a lot of local hotels not representing the chain brands where used to. Rest assured that this hotel is at least as good, if not better than in some ways, as any Hilton, Marriott, Windham, or Holiday Inn. Getting here from the airport was more expensive than it could have been. Had we contacted the hotel directly, we likely may have gotten the ride for 25k instead of the 40k our illegitimate "taxi charged us. The front desk was very helpful in arranging this for us when we checked out and headed to our next hotel. In general, hotel staff was very friendly and helpful with advice, almost always in fluent English, anytime we needed it. They provided local recommendations and even warnings about places to avoid when going out, especially at night. One staff member even called out to me as I walked out the door to let me know I'd forgotten my phone was in my back pocket. Further, he recommended places to go to get drinks in the area because those at the hotel were so expensive. Our room was perfectly positioned with a view of the National Library and the adjacent Santa Lucia Hill, both of which we easily reached from the hotel by walking. The room was clean and comfortable and included outlets that fit US style 110 volt plugs. There was a main light switch on the wall near the beds - I like this feature in hotels and it's becoming more common these days. Things were generally clean.

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Posizione

Posizione molto centrale vicino alla stazione della metropolitana Santa Lucía e raggiungibile a piedi dalle principali attrazioni. Molti mettono in guardia sul fatto che l'area circostante può sembrare sporca o poco sicura di notte, con un accesso difficile dalla strada per taxi o servizi di ride sharing.

Recensioni degli ospiti correlate

10

Eduardo

26 ott 2025

·

Soggiorno di 2 notti

Very central location. Most city landmarks at walking distance. Friendly staff.

Very central location. Most city landmarks at walking distance. Friendly staff.

6

Emanuel

28 apr 2025

·

Soggiorno di 11 notti

Hotel muito próxima à Estação Santa Lucía (linha vermelha), o que trouxe muita comodidade para nos locomover pela cidade. Localização boa por ser próximo a alguns pontos turísticos, porém o Centro não me pareceu uma localização indicada para famílias, especialmente se estiver com crianças (muita bagunça nos arredores com o comércio informal de rua). Mas andando por três quarteirões vc está em Lastarría, mudando totalmente o cenário. No mais, hotel com boa limpeza, funcionários prestativos, academia ok. Café da manhã sem muita variação no decorrer dos dias.

Hotel muito próxima à Estação Santa Lucía (linha vermelha), o que trouxe muita comodidade para nos locomover pela cidade. Localização boa por ser próximo a alguns pontos turísticos, porém o Centro não me pareceu uma localização indicada para famílias, especialmente se estiver com crianças (muita bagunça nos arredores com o comércio informal de rua). Mas andando por três quarteirões vc está em Lastarría, mudando totalmente o cenário. No mais, hotel com boa limpeza, funcionários prestativos, academia ok. Café da manhã sem muita variação no decorrer dos dias.

6

Kristell

8 nov 2024

·

Soggiorno di 3 notti

The hotel was good, but the downtown area was dirty.

The hotel was good, but the downtown area was dirty.

10

Karla

15 nov 2023

·

Soggiorno di 2 notti

The location is perfect for exploring the city by public transportation and on foot as it is next to a metro station & many bus lines. Lots of restaurants close by and walking distance to the cathedral & parks.

The location is perfect for exploring the city by public transportation and on foot as it is next to a metro station & many bus lines. Lots of restaurants close by and walking distance to the cathedral & parks.

10

Merete

9 nov 2025

·

Soggiorno di 4 notti

Nice location close to metro and Santa Lucia Hill. City centre is only a few minutes away. Comfortable room with a nice bed.

Nice location close to metro and Santa Lucia Hill. City centre is only a few minutes away. Comfortable room with a nice bed.

8

Ronaldo

22 lug 2024

·

Soggiorno di 4 notti

Hotel no centro da cidade, muito bem localizado. Pontos turísticos próximos, variedades de alimentação e metrô ao lado. O único problema é que em frente tem muitos vendedores ambulantes que precisamos ficar atentos.

Hotel no centro da cidade, muito bem localizado. Pontos turísticos próximos, variedades de alimentação e metrô ao lado. O único problema é que em frente tem muitos vendedores ambulantes que precisamos ficar atentos.

10

Alexandre

4 set 2024

·

Soggiorno di 7 notti

Ótima localização bem em frente a estação do metrô Santa Lúcia. Limpeza excelente e bom café da manhã que poderia ter mais variedades.

Ótima localização bem em frente a estação do metrô Santa Lúcia. Limpeza excelente e bom café da manhã que poderia ter mais variedades.

4

Jo

20 ott 2024

·

Soggiorno di 2 notti

Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited. Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay. Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay.

Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited. Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay. Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay.

8

Giovana

13 mag 2025

·

Soggiorno di 2 notti

Hotel velho, sem acesso para táxi, no centro da cidade . Em frente a um grande ponto de ônibus inclusive. Local que não parece ser muito seguro. Restaurante e café da manhã deixaram a desejar também.

Hotel velho, sem acesso para táxi, no centro da cidade . Em frente a um grande ponto de ônibus inclusive. Local que não parece ser muito seguro. Restaurante e café da manhã deixaram a desejar também.

8

Colin

25 feb 2023

·

Soggiorno di 4 notti

Modern facility, moderately good breakfast, front desk service very good, great central location but curbside appeal sorely lacking, traffic noise was well-muffled but the internal venting of air was very loud, air conditioning was good but,when on, the monitoring light lit up the room at night, daily cleaning was very inconsistent

Modern facility, moderately good breakfast, front desk service very good, great central location but curbside appeal sorely lacking, traffic noise was well-muffled but the internal venting of air was very loud, air conditioning was good but,when on, the monitoring light lit up the room at night, daily cleaning was very inconsistent

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Ristorazione

La colazione è spesso elogiata per qualità e varietà, ma diversi ospiti l'hanno trovata ripetitiva o mediocre e l'orario di inizio può essere troppo tardi per le escursioni anticipate. I commenti sul ristorante e sul bar sono contrastanti e il servizio in camera potrebbe essere lento o arrivare freddo.

Recensioni degli ospiti correlate

10

Saul

28 set 2024

·

Soggiorno di 3 notti

Muy centrica, excelente desayuno. Buena comida en su restaurant

Muy centrica, excelente desayuno. Buena comida en su restaurant

8

Staale Norås

18 feb 2026

·

Soggiorno di 4 notti

"Greit hotell med fine rom. Frokosten var ok, men litt kjedelig, og vi fikk først siste dagen vite at man kunne bestille ulike typer egg – det burde vært informert om tidligere. Bassengområdet var pent, men ganske lite. Alt i alt et greit opphold, men med noen forbedringsmuligheter."

"Greit hotell med fine rom. Frokosten var ok, men litt kjedelig, og vi fikk først siste dagen vite at man kunne bestille ulike typer egg – det burde vært informert om tidligere. Bassengområdet var pent, men ganske lite. Alt i alt et greit opphold, men med noen forbedringsmuligheter."

8

Rhian

2 lug 2023

·

Soggiorno di 2 notti

I had a good experience at the Mercure. I thought the location very convenient - on a busy main road, but I couldn’t hear any road noise from the bedroom. It’s next to a metro station, and very walkable to many of the attractions downtown, so it was great place from which to see Santiago. Breakfast was mostly continental (with eggs and sausages as hot) but plentiful and tasty. The Reception staff were lovely and friendly.

I had a good experience at the Mercure. I thought the location very convenient - on a busy main road, but I couldn’t hear any road noise from the bedroom. It’s next to a metro station, and very walkable to many of the attractions downtown, so it was great place from which to see Santiago. Breakfast was mostly continental (with eggs and sausages as hot) but plentiful and tasty. The Reception staff were lovely and friendly.

10

Daniel

30 ago 2022

·

Soggiorno di 1 notte

El unico aspecto a mejorar es la gestion del servicio de room service3 ya que este se demoro mucho y lo solicitado llego frio.

El unico aspecto a mejorar es la gestion del servicio de room service3 ya que este se demoro mucho y lo solicitado llego frio.

4

Luzia

21 ott 2025

·

Soggiorno di 9 notti

Quarto limpo sem reposição de papel higiênico; funcionarios bons; bar poucas opções; cafe da manhã poucas opcoes; almoco muito ruim

Quarto limpo sem reposição de papel higiênico; funcionarios bons; bar poucas opções; cafe da manhã poucas opcoes; almoco muito ruim

10

Marie-Pierre

10 nov 2024

·

Soggiorno di 2 notti

The hotel is modern with friendly, english speaking staff at reception. Nice breakfast buffet. Pool and bar on the 5th floor terrace. Well siruated to explore on foot. You can coordinate an airport transfer for 29 000.

The hotel is modern with friendly, english speaking staff at reception. Nice breakfast buffet. Pool and bar on the 5th floor terrace. Well siruated to explore on foot. You can coordinate an airport transfer for 29 000.

10

Fabio

24 giu 2024

·

Soggiorno di 4 notti

Hotel muito bom, restaurante com comidas ótimas, café da manhã bem sortido, lounge bem gostoso para os finais de tarde. De frente para o metrô e no meio de quase todos pontos turísticos da cidade.

Hotel muito bom, restaurante com comidas ótimas, café da manhã bem sortido, lounge bem gostoso para os finais de tarde. De frente para o metrô e no meio de quase todos pontos turísticos da cidade.

6

Ricardo

13 ago 2025

·

Soggiorno di 8 notti

Cafe da manha sempre igual

Cafe da manha sempre igual

8

Pablo

22 set 2023

·

Soggiorno di 7 notti

Pontos positivos: - Próximo ao centro, então tem muitas opções para não ficar no tédio; - Atendimento muito bom por parte dos funcionários; - Quartos grandes e bem climatizados; Pontos negativos: - Em 7 dias não houve troca de itens do banheiro; - O café da manhã é pobre em variedades; - A academia conta somente com itens muito básicos - O preço do restaurante é muito elevado para o cardapio proposto; - Café da manhã servido a partir das 7hrs. A maioria dos passeios no Chile acaba saindo por volta das 5hrs, então se você programou muitos passeios a recomendação é não pegar uma hospedagem com café incluso.

Pontos positivos: - Próximo ao centro, então tem muitas opções para não ficar no tédio; - Atendimento muito bom por parte dos funcionários; - Quartos grandes e bem climatizados; Pontos negativos: - Em 7 dias não houve troca de itens do banheiro; - O café da manhã é pobre em variedades; - A academia conta somente com itens muito básicos - O preço do restaurante é muito elevado para o cardapio proposto; - Café da manhã servido a partir das 7hrs. A maioria dos passeios no Chile acaba saindo por volta das 5hrs, então se você programou muitos passeios a recomendação é não pegar uma hospedagem com café incluso.

10

Vanessa

21 dic 2024

·

Soggiorno di 2 notti

Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!

Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!

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10

Marina

22 ago 2026

·

Soggiorno di 5 notti

Tudo maravilhoso! Muito bem localizado. O café da manhã era OK.

Tudo maravilhoso! Muito bem localizado. O café da manhã era OK.

10

Tina

17 ago 2026

·

Soggiorno di 2 notti

Meget pænt og rent hotel med en god restaurant og hyggeligt udeområde på 5. sal. Ligger super centralt. Personalet var meget hjælpsomt og talte godt engelsk,

Meget pænt og rent hotel med en god restaurant og hyggeligt udeområde på 5. sal. Ligger super centralt. Personalet var meget hjælpsomt og talte godt engelsk,

10

Marina

12 ago 2026

·

Soggiorno di 1 notte

Tudo excelente. O quarto é ótimo!

Tudo excelente. O quarto é ótimo!

10

Rosimary

3 ago 2026

·

Soggiorno di 6 notti

Excelente atendimento. Todos os funcionários atenciosos, educados e cordiais, em especial Javier da recepção e o garçom Robert. Eu e minha família nos sentimos acolhidas. Climatização boa dos quartos, camas muito confortáveis e banheiro espaçoso e limpo. Localização, quase em frente ao Cerro Santa Lúcia e ao lado do metrô Santa Lucia.

Excelente atendimento. Todos os funcionários atenciosos, educados e cordiais, em especial Javier da recepção e o garçom Robert. Eu e minha família nos sentimos acolhidas. Climatização boa dos quartos, camas muito confortáveis e banheiro espaçoso e limpo. Localização, quase em frente ao Cerro Santa Lúcia e ao lado do metrô Santa Lucia.

10

Vilacio

27 lug 2026

·

Soggiorno di 7 notti

Ótimas acomodações, equipe muito prestativa e Cortez e excelente café da manhã.

Ótimas acomodações, equipe muito prestativa e Cortez e excelente café da manhã.

Politiche della struttura

Istruzioni per il check-in

Tutto ciò che devi sapere per un check-in senza problemi.

Check-in

Check-out

Dalle 15:00 alle 00:00

Prima delle 12:00

Informazioni utili

Ulteriori condizioni e informazioni su questa struttura.

Servizi extra

Servizi aggiuntivi a pagamento che puoi richiedere.

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Prezzi per le prossime date

settembre 2026

ottobre 2026

Più economico

Più costoso

Prezzo medio per notte per tutte le offerte, con tasse e costi.

Prezzi in USD per 2 ospiti, aggiornati ogni giorno.

Questa struttura offre trasferimenti dall'aeroporto (possono essere previsti supplementi). Contatta la struttura 48 ore prima dell'arrivo per organizzare il servizio, utilizzando i recapiti riportati sulla conferma della prenotazione. Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.

Il check-in deve essere effettuato da una persona con almeno 18 anni.

Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
Questa struttura accetta pagamenti con carte di credito e i contanti
La struttura è dotata di un estintore antincendio, un rilevatore di fumo e un sistema di sicurezza
La struttura afferma di seguire le procedure di pulizia e disinfezione del seguente documento o ente: ALLSAFE (Accor Hotels).

La piscina stagionale resterà aperta da ottobre a aprile.
Piscina accessibile dalle 10:00 alle 20:00.
Bambini e ragazzi di età pari o inferiore a 12 anni soggiornano gratuitamente nella stessa camera dei genitori o tutori, utilizzando i letti presenti.
È possibile richiedere camere attigue o comunicanti (previa disponibilità) contattando la struttura al numero riportato nella conferma della prenotazione.
Per accordarsi per il soggiorno di animali domestici, gli ospiti devono mettersi in contatto direttamente con la struttura utilizzando i recapiti presenti nella conferma della prenotazione. Gli animali sono ammessi a pagamento; le tariffe sono indicate nella relativa sezione.
Sono disponibili il check-in senza contatti e il check-out senza contatti.
Questa struttura è LGBTQ+ friendly e accoglie tutti gli ospiti, senza alcuna distinzione.

Costo colazione a buffet: 12376 CLP per gli adulti e 12376 CLP per i bambini (importi approssimativi).
Navetta per l'aeroporto: 25000 CLP per veicolo (solo andata, massimo 3 persone)
Parcheggio coperto non assistito: 7360.00 CLP al giorno
Cauzione per animali: 45000 CLP al giorno.
Supplemento per animali domestici: 45000 CLP ad animale, al giorno
Supplemento check-out posticipato: CLP 49000 (previa disponibilità)

È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.