Name: Mercure Sheffield Kenwood Hall & Spa
Address: Kenwood Road, Sheffield, South Yorkshire (condado), GB
Price range: 78 US$–255 US$ per night
Rating: 7.28

Opiniones de los huéspedes

En el Mercure Sheffield Kenwood Hall & Spa, los viajeros elogian al personal amable y a los tranquilos jardines con un lago, mientras que muchos señalan interiores anticuados y problemas de mantenimiento que van desde baños desgastados y problemas de calefacción hasta problemas ocasionales con el agua caliente o el Wi-Fi.

Varias reseñas informan sobre eventos nocturnos o bodas ruidosas que afectan al sueño, y algunos huéspedes no fueron advertidos con antelación. El desayuno y la restauración en el hotel varían desde excelentes hasta decepcionantes, y aunque el spa y la piscina son apreciados, a veces se sienten pequeños o un poco desgastados. Es una buena base relajante cerca de la ciudad si es flexible con las condiciones de la habitación y es consciente de los posibles eventos.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

Los terrenos y el lago son un punto destacado, con aparcamiento en el lugar. El spa/piscina y el gimnasio son utilizables pero pequeños y a veces concurridos o desgastados, con problemas ocasionales de mantenimiento/limpieza y restricciones de eventos en las zonas exteriores.

Reseñas de huéspedes relacionadas

8

Nigel

25 jul 2024

·

Se alojó 1 noche

This hotel is in spacious grounds and you wouldn't think you were near the centre of a major city. It is just about worthy of its 4 Star rating. Only stayed for one night so limited experience of facilities. Staff were helpful especially in the restaurant but we found the restaurant a bit claustrophobic - small and no external windows, and a somewhat limited menu for a 4* hotel. . The Spa was OK. The 'Privilege' room was of a generous size and well appointed but the view of close-by trees made the room a bit dark. We were puzzled as to why there was only one armchair in a double room as there was plenty of space for two and also the lack of information in the room about the hotel . Only one small gripe - the marmalade dispenser was empty but when we advised the staff nothing was done during the whole duration of breakfast. Small issue but annoying.

8

David

5 abr 2025

·

Se alojó 3 noches

Not bad but could do with a clean. The pool was very nice but again a bit shabby. Room was OK but let down by bathroom being a bit shoddy. Grounds are lovely with ducks on the lake.

8

Margot

30 jun 2024

·

Se alojó 2 noches

Staff excellent. Room good on the whole. Nice atmosphere to the place. Pool small but good for a quick dip . Spa treatment, had an excellent massage from Chloe. Will stay again.

10

Andy

17 nov 2023

·

Se alojó 1 noche

booked at a bargain price on hotels . Com. A nice easy walk into town and a cheap Uber home. The pools lovely , enjoy it. Free parking more than helps to compensate for the small premium over city centre hotels.

8

Martin

19 jun 2023

·

Se alojó 2 noches

Great place close to the city with excellent facilities. Bathrooms a little dated, very comfortable beds. Disappointed to find access to garden area restricted due to private function in the evening.

8

Michelle

21 feb 2025

·

Se alojó 1 noche

The service was great and the staff very friendly and helpful. Our initial room had a very strange strong unpleasant smell so we asked to be moved. They moved us happily into another room but unfortunately that smelt of stale smoke but it was preferable to the first room. The facilities were good. We used the gym, pool and sauna several times during our stay. They are very small so if it’s busy it might be an issue. Food and drink was good.

10

Louise

29 ago 2024

·

Se alojó 2 noches

Absolutely Amazing, suites are so quite and spacious. The pool area is lovely and clean.

8

Michelle

10 ago 2025

·

Se alojó 1 noche

The grounds and spa were lovely. Room large and airy. Great stay.

8

Michael

16 feb 2024

·

Se alojó 2 noches

Lovely hotel with brilliant staff and great facilities, especially the Spa. Parking was limited and the hotel although clean, is starting to look a little tired.

8

Jen

12 nov 2024

·

Se alojó 2 noches

Lovely hotel, 25 mins walk into the centre. Buffet breakfast was nice. Gym facilities were ok - opens at 7am & spa at 8am. Rooms look a little tired & could benefit from a refresh, but they were clean. Lighting in room awful for doing hair & makeup!

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Limpieza

La limpieza recibe comentarios mixtos: algunos señalan habitaciones impecables, pero muchos informan de polvo, manchas, lechada mohosa, plagas y limpieza incompleta o superficial, incluyendo artículos de tocador vacíos o cristalería sucia.

Reseñas de huéspedes relacionadas

4

David

25 may 2025

·

Se alojó 3 noches

Initially the room was adequate. On inspection Room 301 is dated requires significant repainting; filling and caulking in many places and round shower and bath. I gave a full written report to the Housekeeping manager. The was NOT CLEANED at all no change of Towels and Bed not made on the Monday 19th May of our 3 night stay. I have requested a Reund.

4

Mark

4 dic 2023

·

Se alojó 1 noche

Very poor overall, terrible breakfast and poor organisation in the breakfast hall. No plates available, glasses or coffee cups, big queues of everyone chasing all the above, low quality ingredients been used. Only water coming out of the orange and apple juice dispenser. Bedrooms really cold, no hot water in the morning. Went to tell reception twice but no one available. And then previous guests private things left in bedside cupboard, so not checked by the cleaning team beforehand.

2

Mark

13 mar 2024

·

Se alojó 2 noches

There was dried blood on bedsheets- a total health hygiene and had to be moved room due to it and heating didn’t work in the second room I was moved to

4

Nigel

15 ene 2025

·

Se alojó 1 noche

This hotel has underinvested in both its maintenance and staffing. Only one member of staff on duty at breakfast. My bedroom curtains had blood splatter across them, along with a broken wardrobe door and a bathroom door that would not fully open. Grim is really not the word! The grounds have homeless men wandering around.

2

Nicholas

28 nov 2023

·

Se alojó 2 noches

The public areas were dirty this included the bar area, restaurant and spa. The latter was filthy with hair, tissue and scum in the steam room, pool area and changing rooms. The gym had dirty tissue which was there when I arrived and still there two days later. No hot water in the room and it was almost 12 hours later before I was offered another room. The restaurant service was terrible. It took an hour for the first course to be served and over twenty minutes passed with no sign of a dessert. The reception staff were never present at the desk and spent all their time in what appeared to be a back office. Thoroughly disappointed

4

Keeley

16 abr 2025

·

Se alojó 1 noche

Property was poorly maintained, shower door didn’t stop the water pouring down the side and flooding the bathroom floor. Glasses were unclean, light fixtures were filthy, cracks in the bath tub that had been filled with black stuff and hadn’t even tidied up the messy excess filler.

6

Ryan

22 dic 2023

·

Se alojó 2 noches

Not the cleanest room, but staff where brilliant and facilities where good

8

Paula

4 jun 2025

·

Se alojó 2 noches

It was a tale of two halves. Nicky and Lisa on reception were really helpful and pleasant, as were the other staff we interacted with, but housekeeping let the side down. Lipstick marked glasses and a less than pristine bath on arrival; our cups weren't refreshed but towels were (even though we didn't ask for them) on the second day. It is a lovely spot though.

10

Keeley

17 dic 2025

·

Se alojó 1 noche

Spotless rooms friendly staff

6

Urmisha

23 may 2025

·

Se alojó 2 noches

Lovely hotel exterior and grounds but the room and bathroom need a good update. Lots of little moths in the room which needs looking into.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las habitaciones son generalmente espaciosas con camas cómodas y algunas vistas agradables al lago o al jardín, pero muchas se sienten anticuadas con poca iluminación y tomas de corriente limitadas, y el Wi-Fi puede ser poco fiable en las habitaciones más alejadas. El ruido de los eventos y la falta de aire acondicionado o un control de temperatura eficaz pueden afectar a la comodidad.

Reseñas de huéspedes relacionadas

4

Paul

10 dic 2025

·

Se alojó 1 noche

The room and hotel were fine just that a party was going on until 11:30 music like being in a night club. call reception numerous times and got no answer at all. If they had warned me when I arrived I would of asked for a different room.

10

Orlando

17 ago 2025

·

Se alojó 2 noches

Beautiful and peaceful scenery… great place to unwind… loved our room as it opened up to the lake… would stay again and again… thank you

6

Paul

25 nov 2024

·

Se alojó 1 noche

Elise on reception was the highlight upon our arrival. Very personable and helpful. Room was poor standard, no lighting in main area other than one lamp by the bed and one on dressing table. Altogether dingy. Pillows in particular did not smell fresh, disgusting. Bathroom shabby with rusted light fitments and stains on door. Definitely would not recommend.

10

Rory

3 may 2023

·

Se alojó 4 noches

It's in a fantastic location, easy to access, beautiful and spacious grounds. My room was - admittedly - literally the furthest from the reception area and thus the wi-fi was pretty unreliable. However, the transportation links to downtown Sheffield are easy, the breakfast buffet was excellent and the 24 hour bar was a major plus. Highly recommended.

6

Louise

30 jun 2025

·

Se alojó 1 noche

Really friendly and helpful staff On the downside, tired dated rooms, very noisy late into the early hours due to a wedding b

10

C

24 oct 2023

·

Se alojó 2 noches

Spacious room (Privelege) with everything you would need.

8

Madeleine

2 jun 2025

·

Se alojó 2 noches

The staff were all very welcoming to our children. Kelly went out her way to help us with our luggage as we were leaving. The room was very spacious even with our double pram and travel cot in the there as well. The only two bits that were disappointing were the ants by the pancake machine for breakfast and the room was tired, it needs a refurb!

6

Ian

6 dic 2025

·

Se alojó 3 noches

The room was dated and uninviting

8

Julie

30 jul 2024

·

Se alojó 2 noches

This hotel is in a good location when we are visiting family. The grounds are very nice and quiet. We had a great room on this stay, but it was almost unbearably hot both in the room and on the corridor leading to the room. It definitely needs air conditioning!

8

Jen

12 nov 2024

·

Se alojó 2 noches

Lovely hotel, 25 mins walk into the centre. Buffet breakfast was nice. Gym facilities were ok - opens at 7am & spa at 8am. Rooms look a little tired & could benefit from a refresh, but they were clean. Lighting in room awful for doing hair & makeup!

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El personal es ampliamente elogiado por su amabilidad y ayuda, con recepcionistas destacados y mejoras gratuitas ocasionales. Algunos huéspedes también informan de un servicio lento o que no responde y de una mala comunicación en torno a bodas o problemas.

Reseñas de huéspedes relacionadas

4

Richard

22 sept 2023

·

Se alojó 1 noche

Inexperienced staff unfamiliar with hotel systems and equipment resulting in long waits at check in and for service at bar. Some staff apparently indifferent to the fact that they are working in a service industry and that their wages ultimately depend on them providing a service to their guests - the customers. I doubt after this recent experience that they will benefit from any further contributions to their income from me.

10

Claire

21 dic 2024

·

Se alojó 1 noche

The newer part - where my room was - was functional, if not beautiful, but lovely and clean and comfortable, with gorgeous linen and towels. The older part was really lovely and very worth preserving and maintaining. The absolute best part of my stay was the staff. All impeccable, friendly and professional. Thank you Warlei for my clean, fresh room; Charley and Ellise on the front desk, Paul and Chloey in hospitality as well as all the rest of the team who worked so hard. You’re all marvellous!

4

Paul

10 dic 2025

·

Se alojó 1 noche

The room and hotel were fine just that a party was going on until 11:30 music like being in a night club. call reception numerous times and got no answer at all. If they had warned me when I arrived I would of asked for a different room.

10

Francesca

5 may 2025

·

Se alojó 2 noches

Brilliant position in Sheffield, exceptionally helpful staff

10

Gillian

31 may 2025

·

Se alojó 1 noche

Brilliant team on reception, Nicky was so friendly, welcoming and fun. She created a great atmosphere

10

Rosemarie

4 oct 2024

·

Se alojó 2 noches

We stay at the Kenwood hotel whenever we visit my son and daughter - we've had our ups and downs with staff and facilities in the past However this stay has been exceptional - our double rooms were upgraded to Premium with no extra cost - the rooms were beautiful - spacious - warm - clean - fantastic I wiuld like to thank the manager on duty today - his enthusiasm professionalism shone through - we were sitting in the lounge waiting to leave - I saw and heard the guests respond to him as he looked after their needs It was refreshing to see an attentive manager. Hope his attitude and standards show in the rest of the staff

2

D

2 jul 2025

·

Se alojó 1 noche

I booked a room through Hotels.com for Thur 26th June. I was not told when I booked that there was a prom that night and all I wanted was a quick meal and an early night. The restaurant was full, as no other guests wanted to sit near the unbelievable loud music. There was also a coach tour of what can only be described as pensioners so to say it was busy was an understatement. I stood 5 deep at the bar to order a Lamb Kofta hanging Kebab and a glass of wine. I asked for a receipt but because the music was so loud they ignored me and served the next person. My food was very undercooked and ended up being eaten by the dogs sitting next to me. Please see the attached photo. When I finished I asked to speak to the manager, he said that they were too busy to print my receipt but reception will print it for me in the morning. I messaged the hotel from hotels.com to ask for the receipt in the morning and nearly a week later no response. In the morning reception said that there was no manager on shift last night. They said I spoke to a supervisor and he should know that reception cannot print out bar receipts. 1 week later and I'm still £30 out of pocket.

10

Nicola

22 dic 2024

·

Se alojó 1 noche

Reception brilliant, room lovely, warm bedding, crisp white and so comfy . Would definitely stay again.

2

JANE

20 may 2024

·

Se alojó 2 noches

This is the worst hotel I’ve ever stayed so far by hotel.com bookings! No customer service at all!!! We all had to wait so long for someone to come out of the front office for checking in! And they were not in mood of helping their customers, everything were turned down and ‘NO’! One of the guests had no choice but changed to Double-tree immediately after checked in! The frost desk simply doesn’t answer any calls fm rooms, they just said ‘will call u back’ and hanged up, but never called back. I had to walk at least 3-4m to get to the front desk for a very simple question regarding their spa facility! No comparison whatsoever to the MERCURE chain hotel in Germany! Breakfast is not good too! Anyway, would never be back again! Will make a serious complain to C.S. after return.

10

Adrian

19 nov 2025

·

Se alojó 2 noches

Staff were very friendly and helpful. Nicky was particularly helpful and very professional.

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Ubicación

Entorno tranquilo y frondoso cerca del centro de Sheffield y de Ecclesall Road; varios señalan que se tarda entre 25 y 30 minutos en caminar hasta el centro de la ciudad. Base útil para los Peaks o para visitar a la familia, con aparcamiento en el lugar.

Reseñas de huéspedes relacionadas

6

Caroline

21 jun 2025

·

Se alojó 3 noches

The best part of this hotel is definitely the location. It is in a tranquil oasis just a few minutes away from Sheffield city centre. Sadly although the area was beautiful it was let down by litter in the hotel grounds and very unkempt & overgrown trees & bushes everywhere. Access to the patio was limited - only being accessible via the restaurant/function room or by walking around the back of the hotel and battling along an overgrown footpath. The room we stayed in was extremely tired although functional. A shabby bathroom & poor quality & limited selection of tea & coffee making facilities. We had breakfast our first morning for ease and again although some elements were good there was a poor choice in some areas. No marmalade or choice of jam on a breakfast buffet?? Just again a cheap, poor quality strawberry jam in plastic packaging, The staff were all very helpful and polite.

8

Angus

22 oct 2024

·

Se alojó 2 noches

We really enjoyed our stay at Kenwood Hall. It was the perfect location for exploring Sheffield and the Peak District, with the added bonus that it is dog friendly too! A special mention for Hollie working in the cafe/restaurant area, who was very helpful and friendly!

10

Marie

13 oct 2024

·

Se alojó 1 noche

Lovely stay in Nether Edge, quiet streets around the hotel.

10

KEITH

23 ago 2024

·

Se alojó 2 noches

Really pleasant welcome from receptionist starting the stay in great mood. Large clean room in very large old house. Good common facilities and best of all short walk from lively Eccleshall road area.

8

john

12 nov 2023

·

Se alojó 3 noches

Great location - happy to recommend

8

Cael

17 abr 2025

·

Se alojó 3 noches

Hotel was in ideal location for my work

10

STEPHEN

24 may 2023

·

Se alojó 1 noche

A beautiful hotel hidden away in the middle of a city. Particularly loved the grounds which provide a general relaxing walk around a very picturesque lake

10

Maria

28 jun 2024

·

Se alojó 2 noches

Relaxing and good location

8

Pawel

6 feb 2025

·

Se alojó 3 noches

Lovely location, handy for this part of Sheffield. Hotel is quite used by now - ready for a spruce up, from head to toe. Nice, helpful staff. Parking included in room rate is an advantage.

8

Jen

12 nov 2024

·

Se alojó 2 noches

Lovely hotel, 25 mins walk into the centre. Buffet breakfast was nice. Gym facilities were ok - opens at 7am & spa at 8am. Rooms look a little tired & could benefit from a refresh, but they were clean. Lighting in room awful for doing hair & makeup!

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El desayuno es frecuentemente elogiado por su variedad, pero también se describe como caótico o tibio a veces, con colas en las máquinas de bebidas calientes. Las comidas en el bar/restaurante varían desde sabrosas hasta limitadas o caras, y el servicio puede ser lento durante los eventos.

Reseñas de huéspedes relacionadas

8

Teresa

17 sept 2023

·

Se alojó 1 noche

The hotel was lovely but the buffet breakfast was chaotic and food temperature was tepid. The grounds looked beautiful would liked to walk around them if we had been there longer.

8

rob

6 may 2024

·

Se alojó 1 noche

Hotel well located but rooms were a little dated. Breakfast was very good but only 1 hot drink machine working - temperamental at best and long queue to get a hot drink !

6

Anita

27 ago 2024

·

Se alojó 1 noche

Lovely setting but a bit tired. Restaurant food was overpriced and not the best quality. Had to send steak back and replacement was not much better

10

John

13 sept 2025

·

Se alojó 1 noche

We regularly stay here as it’s close to our family. The rooms are big, warm and comfortable with the addition of bathrobes. and the beds are to our liking. A bit of comfort on a cold autumnal day. The breakfast’s are fabulous with a large selection of hot and cold foods. The grounds of the hotel are nicely laid out and come in handy to walk our dog

6

Elaine

11 dic 2024

·

Se alojó 1 noche

Hotel was a nice place but very tired and in need if decoration. Hitek receptuin staff were lovely. Breakfast was good Evening meals were the worst I have had in a long time. Supermarket bread rolls, raw steak, slow service, freezing cold restaurant. So cold couldnt eat desert. Spoke to a manager who promised to rectify meal problems. Still waiting despite several emails.

4

Emily

27 abr 2024

·

Se alojó 1 noche

The staff, particularly Amhieet, were delightful! They made the stay pleasant. However, there was a large event happening at the hotel that we were not made aware of until after we checked in. This event was blasting music until 12AM which prevented us from sleeping. We would have appreciated being emailed beforehand so that we could make alternate arrangements instead of having no choice but to stay awake half the night. Additionally, the toilet in our room was only barely functional and despite reporting it to reception, nothing was done to try to repair it or move us to a different room. They told us to just press the handle harder, which did not make a difference. There was mold in the shower heads, half a used cigarette on the floor of the bathroom, and no plugs near the beds to charge devices. Lastly, the WiFi was almost nonexistent and even the television struggled to display anything. Very disappointed because the property was beautiful and we were greatly looking forward to a relaxing stay.

10

Maureen

14 sept 2025

·

Se alojó 2 noches

Had 2 night stay staff excellent breakfast excellent Staff excellent performance

2

D

2 jul 2025

·

Se alojó 1 noche

I booked a room through Hotels.com for Thur 26th June. I was not told when I booked that there was a prom that night and all I wanted was a quick meal and an early night. The restaurant was full, as no other guests wanted to sit near the unbelievable loud music. There was also a coach tour of what can only be described as pensioners so to say it was busy was an understatement. I stood 5 deep at the bar to order a Lamb Kofta hanging Kebab and a glass of wine. I asked for a receipt but because the music was so loud they ignored me and served the next person. My food was very undercooked and ended up being eaten by the dogs sitting next to me. Please see the attached photo. When I finished I asked to speak to the manager, he said that they were too busy to print my receipt but reception will print it for me in the morning. I messaged the hotel from hotels.com to ask for the receipt in the morning and nearly a week later no response. In the morning reception said that there was no manager on shift last night. They said I spoke to a supervisor and he should know that reception cannot print out bar receipts. 1 week later and I'm still £30 out of pocket.

6

IAN

28 ago 2024

·

Se alojó 2 noches

Restaurant limited choice and overpriced.

10

Enjay

18 oct 2024

·

Se alojó 1 noche

Lovely friendly staff. Our room was very spacious and the bed was very comfortable. Dinner in the hotel was excellent. We plumped for simple fish and chips. The portion was huge, the fish was fresh, the batter crispy and the chips were 'proper good'!

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	108 US$
febrero	108 US$
marzo	115 US$
abril	133 US$
mayo	122 US$
junio	125 US$
julio	145 US$
agosto	110 US$
septiembre	119 US$
octubre	113 US$
noviembre	120 US$
diciembre	112 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $105	20 $116	21 $255	22 $101	23 $147	24 $223
25 $78	26 $89	27 $93	28 $85	29	30 $116	31 $152

DO	LU	MA	MI	JU	VI	SA
1 $90	2 $107	3 $115	4 $113	5 $113	6 $140	7 $147
8 $79	9 $103	10 $111	11 $111	12 $96	13 $155	14 $175
15 $92	16 $101	17 $136	18 $136	19 $109	20 $159	21
22 $89	23 $111	24 $119	25 $120	26 $85	27	28
29 $80	30 $101

Mercure Sheffield Kenwood Hall & Spa

Precios para Mercure Sheffield Kenwood Hall & Spa

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación clásica, 1 cama individual

Suite junior, 1 cama de matrimonio grande, balcón

Suite superior, 1 cama de matrimonio grande

Privilege, Habitación, 1 cama doble

Habitación familiar, 2 camas dobles (Superior)

Habitación clásica, 1 cama doble

Habitación clásica, 2 camas individuales

Reseñas de los huéspedes sobre Mercure Sheffield Kenwood Hall & Spa

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

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