Hyatt Place Toronto Airport

Chambre impeccable, personnels compétents et serviables

La qualité des chambres Le buffet déjeuner

Tres propre

As I went to bed on my one night stay, I was thinking about what a wonderful review. I was going to give this hotel. At 10:30 PM I was reflecting on the Nespresso coffee maker, the good lighting in the bathroom, the comfortable bed, the lovely sitting area where I was able to work for a couple of hours and felt very at home and the electronic blinds were a very nice feature. All electrical outlets for charging devices worked well and I had a lovely sleep. The next morning, I enjoy a workout in the gym, which is very well equipped. This is when the entire experience went from five stars to maybe 2 1/2 stars. I went to take a shower and there were small dark hairs all over the tub and a used washcloth hanging on the shower curtain rod. Apparently this is where the cleaning ended because the rest of the room was immaculate. When I went downstairs for breakfast, I mentioned it to the front desk staff and they were gracious enough to comp my $11 breakfast. Upon my departure at 11 AM, as I exited the elevator, I was abruptly evacuated from the area by a manager, perhaps? There was a gathering, apparently their grand opening six months later. Conveniently coordinated to coincide exactly with the checkout time. This manager was pulling suitcases out of guests, hands and push pushing us into a corner where she thought we would be more “comfortable” waiting. She asked if I was checking out and pulled my room key from my hand. There’s more but I don’t have enough space

Airport Shuttle driver missed a pickup then proceeded to take cash from another 4 man party to pick up and drop off at a hotel that wasn't associated to his trip. My drop off was last. Not happy.