The Chester Grosvenor
214 USD
a notte
Media per ottobre
Prezzi per The Chester Grosvenor
Seleziona le date per controllare prezzi e disponibilità
214 USD
a notte
Media per ottobre
Prezzi medi mensili
Presso The Chester Grosvenor, il prezzo per notte è in media di 166 USD nel mese più economico (gennaio) e di 231 USD nel mese più caro (dicembre), in base agli ultimi 12 mesi.
| Mese | Prezzo medio |
|---|---|
| gennaio | 166 USD |
| febbraio | 181 USD |
| marzo | 188 USD |
| aprile | 191 USD |
| maggio | 226 USD |
| giugno | 201 USD |
| luglio | 199 USD |
| agosto | 202 USD |
| settembre | 209 USD |
| ottobre | 214 USD |
| novembre | 215 USD |
| dicembre | 231 USD |
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ott · 214 USD
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Prezzo più alto: dicembre (circa 231 USD)
Prezzo più basso: gennaio (circa 166 USD)
Informazioni su questa struttura
Avrai a disposizione utili servizi come il Wi-Fi gratuito, servizi di concierge e servizi per matrimoni.
Servizi
Avrai a disposizione utili servizi come il Wi-Fi gratuito, servizi di concierge e servizi per matrimoni.
Servizi per le aziende
Potrai usufruire di servizio auto o limousine, check-in veloce e check-out veloce. Il un parcheggio (a pagamento) è disponibile in loco.
Ristorazione
Un hotel dispone di un ristorante e di un'ampia scelta di snack al bar/caffetteria. Potrai anche scegliere di restare nella tua stanza e richiedere il servizio in camera 24 ore su 24. Concludi la giornata in bellezza con il tuo drink preferito! Presso questa struttura troverai un bar/lounge davvero fantastico. La colazione continentale viene servita tutti i giorni gratuitamente.
Camere
Rilassati in una delle 80 camere con stile personalizzato della struttura, complete di minibar e TV LED. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo. Il bagno in camera dispone di combinazione doccia/vasca, set di cortesia firmati e asciugacapelli. I comfort includono telefoni, casseforti e scrivanie.
Posizione
Da The Chester Grosvenor nel cuore di Chester puoi raggiungere comodamente Chester City Walls e Chester Racecourse con una passeggiata di 10 minuti. Questo hotel di lusso dista 4,9 km da Chester Zoo e 11,5 km da Cheshire Oaks Designer Outlet.
Nelle vicinanze
The Rows of Chester(0.1 miglia)
Eastgate Clock(0.1 miglia)
Chester Cathedral(0.1 miglia)
Chester Town Hall Square(0.2 miglia)
Newgate(0.2 miglia)
Chester Town Hall(0.2 miglia)
Chester Roman Gardens(0.2 miglia)
Grosvenor Park(0.3 miglia)
Storyhouse(0.3 miglia)
Anfiteatro Romano(0.3 miglia)
Saint John the Baptist Church(0.3 miglia)
Chester Market(0.3 miglia)
Grosvenor Museum(0.3 miglia)
Chester City Walls(0.3 miglia)
Old Dee Bridge(0.4 miglia)
Chester (CEG-Hawarden)(5.2 miglia)
Aeroporto di Liverpool (LPL)(24.6 miglia)
Aeroporto di Manchester (MAN)(33.8 miglia)
Parcheggio
Ristorante
Camere non fumatori
Servizio in camera
Lavanderia a secco
Servizio di pulizia
Posizione
Eastgate Street, Eastgate, Chester, Inghilterra, Regno Unito
The Rows of Chester (0.1 miglia)
Eastgate Clock (0.1 miglia)
Chester Cathedral (0.1 miglia)
Chester Town Hall Square (0.2 miglia)
Newgate (0.2 miglia)
Chester Town Hall (0.2 miglia)
Opzioni camera
6
Camera Deluxe
Dettagli della camera
1 Letto Matrimoniale Large
2 Letti Singoli
Posti letto: 2
269 ft²
Aria condizionataWi-Fi (gratuito)Bagno privato
5
Doppia Superior
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 2
Aria condizionataWi-Fi (gratuito)Bagno privato
11
1 Letto Matrimoniale Large
Posti letto: 2
Aria condizionataWi-Fi (gratuito)Bagno privato
5
Doppia Classic
Dettagli della camera
1 Letto Matrimoniale
Posti letto: 2
269 ft²
Aria condizionataWi-Fi (gratuito)Bagno privato
5
Camera Executive
Dettagli della camera
1 Letto Matrimoniale Large
2 Letti Singoli
Posti letto: 2
Aria condizionataWi-Fi (gratuito)Bagno privato
Recensioni degli ospiti su The Chester Grosvenor
8.9
Ottimo
Sulla base di 3736 recensioni verificate
Per quale tipo di viaggio viene scelta la struttura?
Lavoro
5%
In coppia
68%
Famiglia
13%
Gruppo
9%
In solitaria
1%
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Al The Chester Grosvenor, i viaggiatori lodano costantemente il personale cordiale e professionale e l'invidiabile posizione centralissima, mentre i commenti sulle camere e sui bagni evidenziano spazi confortevoli dal fascino tradizionale ma con segni di usura, elementi datati e occasionali problemi di manutenzione o di temperatura.
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Cosa pensano gli ospiti
Al The Chester Grosvenor, i viaggiatori lodano costantemente il personale cordiale e professionale e l'invidiabile posizione centralissima, mentre i commenti sulle camere e sui bagni evidenziano spazi confortevoli dal fascino tradizionale ma con segni di usura, elementi datati e occasionali problemi di manutenzione o di temperatura.
La pulizia è generalmente buona, anche se alcuni ospiti hanno segnalato moquette macchiata, arredi usurati o rare mancanze nel servizio di pulizia. Il parcheggio tramite il centro commerciale collegato è comodo, le strutture spa e termali ricevono commenti contrastanti e occasionali avvisi di chiusura, e mentre molti hanno apprezzato la ristorazione - in particolare Arkle - il servizio colazione può essere lento e le opzioni cotte spesso hanno un costo aggiuntivo. Aspettatevi un soggiorno classico e ben posizionato con un servizio eccellente e alcuni elementi datati.
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Servizi
Il parcheggio è facile tramite il parcheggio del centro commerciale adiacente con accesso diretto. Le strutture spa e termali ricevono pareri contrastanti, incluse aree datate e occasionali chiusure, mentre il bar è apprezzato.
Recensioni degli ospiti correlate
10
Jeffrey
29 gen 2025
·
Soggiorno di 2 notti
Great location. Lovely hotel. Easy parking that’s reasonably priced. I loved the breakfast. Room service menu needs improvement. I would recommend it and revisit.
Great location. Lovely hotel. Easy parking that’s reasonably priced. I loved the breakfast. Room service menu needs improvement. I would recommend it and revisit.
10
Christine
19 nov 2025
·
Soggiorno di 1 notte
Breakfast was tasty but very slow to serve drinks, extra hot water. Parking easy, staff very friendly and polite. Room was spotless
Breakfast was tasty but very slow to serve drinks, extra hot water. Parking easy, staff very friendly and polite. Room was spotless
6
Zia
27 feb 2025
·
Soggiorno di 1 notte
Very nice hotel shame about the spa facilities being closed on the day we went
Very nice hotel shame about the spa facilities being closed on the day we went
8
Stacey
14 feb 2023
·
Soggiorno di 1 notte
Lovely hotel, very clean but slightly dated rooms. The brasserie was very nice for drinks. We had continental breakfast delivered to the room, it was not good at all, porridge was inedible, not enough milk for cereal, we had to call for more, minimal pastries also and no toast. The spa lacking. £20 per person to use what I can only describe as a sink disgusted as a foot spa, nothing more than a sauna, steam and salt room.
Lovely hotel, very clean but slightly dated rooms. The brasserie was very nice for drinks. We had continental breakfast delivered to the room, it was not good at all, porridge was inedible, not enough milk for cereal, we had to call for more, minimal pastries also and no toast. The spa lacking. £20 per person to use what I can only describe as a sink disgusted as a foot spa, nothing more than a sauna, steam and salt room.
6
Darren Paul
30 dic 2024
·
Soggiorno di 1 notte
I don’t expect to stay at a 5 star hotel in a junior suite and be expected to use the spa facilities which were average at best with one sauna not working
I don’t expect to stay at a 5 star hotel in a junior suite and be expected to use the spa facilities which were average at best with one sauna not working
10
Colleen
14 lug 2024
·
Soggiorno di 1 notte
Beautiful suite and amenities. Service is always second to none starting with the long time doormen. Bar is beautiful. Meal was first in class. A fave hotel for certain. Enjoyed high tea as well.
Beautiful suite and amenities. Service is always second to none starting with the long time doormen. Bar is beautiful. Meal was first in class. A fave hotel for certain. Enjoyed high tea as well.
10
Karen
11 nov 2025
·
Soggiorno di 1 notte
Ideal location and the shopping centre car park had direct access into the hotel. All staff were welcoming and friendly. Lovely spacious room. Nice to have fresh milk in the mini bar rather than long life. A couple more herbal teas would have been good rather than just 1 green and 1 peppermint.
Ideal location and the shopping centre car park had direct access into the hotel. All staff were welcoming and friendly. Lovely spacious room. Nice to have fresh milk in the mini bar rather than long life. A couple more herbal teas would have been good rather than just 1 green and 1 peppermint.
6
Robert Ian
23 lug 2024
·
Soggiorno di 2 notti
Good location, excellent staff, dated bathroom, small bath, and spa not open during 2 of the 3 days we visited - this wasn't something we were made aware of upon booking!
Good location, excellent staff, dated bathroom, small bath, and spa not open during 2 of the 3 days we visited - this wasn't something we were made aware of upon booking!
6
Adam
20 gen 2025
·
Soggiorno di 1 notte
Bar, restaurant and other facilities closed due to a function on that evening, received a phone call the day before my reservation informing me of this, however; wouldn’t give a refund because that is their policy. Reason I booked in the first place was to use these facilities, if I’d have known prior to booking, I would have chose a different location.
Bar, restaurant and other facilities closed due to a function on that evening, received a phone call the day before my reservation informing me of this, however; wouldn’t give a refund because that is their policy. Reason I booked in the first place was to use these facilities, if I’d have known prior to booking, I would have chose a different location.
10
Rich
23 ago 2025
·
Soggiorno di 2 notti
Really good hotel right in the heart of downtown chester. Convenient parking garage to get right into the hotel. We had an issue with the AC in our room and got sent to a suite which didnt suck! Very attentitive and helpful staff
Really good hotel right in the heart of downtown chester. Convenient parking garage to get right into the hotel. We had an issue with the AC in our room and got sent to a suite which didnt suck! Very attentitive and helpful staff
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Pulizia
Molti ospiti hanno trovato le camere e le aree comuni molto pulite o impeccabili, ma diversi hanno notato moquette macchiata, arredi usurati o mancanze nel servizio di pulizia.
Recensioni degli ospiti correlate
10
Christine
19 nov 2025
·
Soggiorno di 1 notte
Breakfast was tasty but very slow to serve drinks, extra hot water. Parking easy, staff very friendly and polite. Room was spotless
Breakfast was tasty but very slow to serve drinks, extra hot water. Parking easy, staff very friendly and polite. Room was spotless
6
Ron
29 ago 2025
·
Soggiorno di 2 notti
4 wall and flat roof view from room window, if had known this i won't of booked this hotel,specially the mount CHARGED for it not worth money. Ac air vents in room not been cleaned in along time, fluff and dirt. Water leak from side of bath when showering. Plus room fridge had to be replaced as wasn't cold only hot temp.
4 wall and flat roof view from room window, if had known this i won't of booked this hotel,specially the mount CHARGED for it not worth money. Ac air vents in room not been cleaned in along time, fluff and dirt. Water leak from side of bath when showering. Plus room fridge had to be replaced as wasn't cold only hot temp.
6
Dawn
3 ago 2025
·
Soggiorno di 1 notte
This is a very grand hotel. It looks amazing when you first arrive. However it’s not worth the high price to stay there. Upon looking closer it’s in serious need of an upgrade. The wallpaper and carpets are heavily stained throughout the hotel. Our room (338) was very dark, with a lack of lights and electric plug sockets. The bathroom was dirty. The grime on the bathroom door and round skirting boards was unpleasant. The shower over the bath was dangerous to use, it need some type of slip mat. The positives.. the location. You can’t get any more central than this. The beds are very comfy. Would I stay again, unfortunately not. I think £450 for two rooms for one night in a sub standard hotel is excessive and there are probably nicer places to stay.
This is a very grand hotel. It looks amazing when you first arrive. However it’s not worth the high price to stay there. Upon looking closer it’s in serious need of an upgrade. The wallpaper and carpets are heavily stained throughout the hotel. Our room (338) was very dark, with a lack of lights and electric plug sockets. The bathroom was dirty. The grime on the bathroom door and round skirting boards was unpleasant. The shower over the bath was dangerous to use, it need some type of slip mat. The positives.. the location. You can’t get any more central than this. The beds are very comfy. Would I stay again, unfortunately not. I think £450 for two rooms for one night in a sub standard hotel is excessive and there are probably nicer places to stay.
4
Helen
26 ott 2025
·
Soggiorno di 1 notte
The room we were first allocated was terrible the bed so old dipped in the middle Frayed curtains Stained carpets furniture chipped bathroom tired enamel peeling off bath so moved to another similar room no views either Then moved to another a suite slightly better but dated and tired definitely not 5 star as stated The only saving grace was the Arkle restaurant which was excellent service excellent and food to die for amazing
The room we were first allocated was terrible the bed so old dipped in the middle Frayed curtains Stained carpets furniture chipped bathroom tired enamel peeling off bath so moved to another similar room no views either Then moved to another a suite slightly better but dated and tired definitely not 5 star as stated The only saving grace was the Arkle restaurant which was excellent service excellent and food to die for amazing
10
Philip lloyd
25 set 2025
·
Soggiorno di 4 notti
It was spotless.
It was spotless.
10
K
5 gen 2024
·
Soggiorno di 2 notti
Excellent location. The staff couldn’t do enough for you. The whole place was spotless. Room spacious. Had a wonderful two day stay.
Excellent location. The staff couldn’t do enough for you. The whole place was spotless. Room spacious. Had a wonderful two day stay.
10
roger
23 giu 2025
·
Soggiorno di 1 notte
Lovely immaculate hotel with excellent staff
Lovely immaculate hotel with excellent staff
4
Jayne
28 mag 2023
·
Soggiorno di 1 notte
Wonderful door staff, courteous and friendly but completely underwhelmed by my stay. My room was very tired (much like me after my stay) and not to the standard of comfort I expected. I didn’t sleep well at all due to the mini earthquakes every time someone’s door banged closed. The mattress was clearly badly worn and was uneven, causing backache. The standard of cleanliness wasn’t great, there was a hair in the bath and behind the door hadn’t been cleaned. I noticed similar issues in public areas near the lifts (third floor). Breakfast is continental (I don’t recall this being stated on my booking) and milk in the room has to be requested). When showed to my table in the Brasserie I was told where I couldn’t sit and the table hadn’t been cleaned (cup mark). Received drinks after 10 minutes by which time my breakfast had arrived). When I questioned I was informed they’re made behind the bar. I reported my issues to Reception on my departure, suitable but insincere apology provided (surprised expression) and note placed on my account should I wish to stay in future. I was held partially responsible as I requested a ‘quiet’ room (which are apparently the ones not refurbished). Suffice to say I won’t be returning. I didn’t pay the cheapest rate I’ve seen so expected so much more. Not a 5* hotel.
Wonderful door staff, courteous and friendly but completely underwhelmed by my stay. My room was very tired (much like me after my stay) and not to the standard of comfort I expected. I didn’t sleep well at all due to the mini earthquakes every time someone’s door banged closed. The mattress was clearly badly worn and was uneven, causing backache. The standard of cleanliness wasn’t great, there was a hair in the bath and behind the door hadn’t been cleaned. I noticed similar issues in public areas near the lifts (third floor). Breakfast is continental (I don’t recall this being stated on my booking) and milk in the room has to be requested). When showed to my table in the Brasserie I was told where I couldn’t sit and the table hadn’t been cleaned (cup mark). Received drinks after 10 minutes by which time my breakfast had arrived). When I questioned I was informed they’re made behind the bar. I reported my issues to Reception on my departure, suitable but insincere apology provided (surprised expression) and note placed on my account should I wish to stay in future. I was held partially responsible as I requested a ‘quiet’ room (which are apparently the ones not refurbished). Suffice to say I won’t be returning. I didn’t pay the cheapest rate I’ve seen so expected so much more. Not a 5* hotel.
8
Joshua
28 dic 2023
·
Soggiorno di 2 notti
The main hotel, bars, restaurants and communal areas were lovely. However for what is a five star hotel the room we had was a deluxe room and just felt very tired. The ventilation intake in the reception area was coming away from the ceiling, some of the doors and skirting boards had chip marks on them. There was some pastas left on the floor behind the hall way door that was missed from the previous guest. Also the bath looked as though it had been painted at some point and there were several areas on the bath where, what looked like paint, had come away exposing the original colour underneath. Other than that all of the staff were very welcoming and very friendly and couldn’t do enough for us and all the other areas of the hotel were very nice
The main hotel, bars, restaurants and communal areas were lovely. However for what is a five star hotel the room we had was a deluxe room and just felt very tired. The ventilation intake in the reception area was coming away from the ceiling, some of the doors and skirting boards had chip marks on them. There was some pastas left on the floor behind the hall way door that was missed from the previous guest. Also the bath looked as though it had been painted at some point and there were several areas on the bath where, what looked like paint, had come away exposing the original colour underneath. Other than that all of the staff were very welcoming and very friendly and couldn’t do enough for us and all the other areas of the hotel were very nice
10
Hugh
26 lug 2024
·
Soggiorno di 1 notte
The Chester Grosvenor is an extremely comfortable and conveniently situated hotel right in the centre of the city. The staff members we met were all pleasant and helpful, our room and bathroom were spotlessly clean, as well as being attractive. We would certainly choose to stay at the Grosvenor again, should we be returning to Chester.
The Chester Grosvenor is an extremely comfortable and conveniently situated hotel right in the centre of the city. The staff members we met were all pleasant and helpful, our room and bathroom were spotlessly clean, as well as being attractive. We would certainly choose to stay at the Grosvenor again, should we be returning to Chester.
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Camere
Le camere sono generalmente spaziose e confortevoli, con un arredamento classico, ma molti notano uno stile datato e bagni con vasca-doccia. Alcuni segnalano rumore proveniente dalla strada, problemi di controllo della temperatura e occasionalmente viste poco gradevoli.
Recensioni degli ospiti correlate
10
Adrian
22 feb 2025
·
Soggiorno di 1 notte
Very nice decor, lovely staff, but the aur condition from the room next doir kept me awake for a long time , i low droning nosie. ( we didnt have our air con on)
Very nice decor, lovely staff, but the aur condition from the room next doir kept me awake for a long time , i low droning nosie. ( we didnt have our air con on)
10
Sarah
25 apr 2025
·
Soggiorno di 2 notti
Great hotel for a city stay. Attentive staff, quiet and comfortable rooms & great location for all the sites of Chester.
Great hotel for a city stay. Attentive staff, quiet and comfortable rooms & great location for all the sites of Chester.
10
Devon
25 apr 2024
·
Soggiorno di 1 notte
Luxurious stay with an amazing central location for those happy to walk around the city center. Absolutely top notch service, everyone was friendly and helpful. Delightful cocktails and food from La Brasserie. My only gripes are the shower enclosure wasn’t long enough so water got everywhere and flooded the bathroom on multiple occasions - and the pillows, as is standard in luxury hotels it would seem, provide almost no support and are all fluff. Had to supplement with decorative cushions so I didn’t feel I was lying completely flat. They could do with some renovation - though spotless, the interior in part felt a bit dated and musty but that’s a very very minor detail here tbh. Overall I’d say 9/10 and would 1000% sty here again. Had a great experience
Luxurious stay with an amazing central location for those happy to walk around the city center. Absolutely top notch service, everyone was friendly and helpful. Delightful cocktails and food from La Brasserie. My only gripes are the shower enclosure wasn’t long enough so water got everywhere and flooded the bathroom on multiple occasions - and the pillows, as is standard in luxury hotels it would seem, provide almost no support and are all fluff. Had to supplement with decorative cushions so I didn’t feel I was lying completely flat. They could do with some renovation - though spotless, the interior in part felt a bit dated and musty but that’s a very very minor detail here tbh. Overall I’d say 9/10 and would 1000% sty here again. Had a great experience
8
Karyn
3 lug 2024
·
Soggiorno di 1 notte
Really close to the centre of town. Like many large hotels it is a long walk to your room. We had a lovely view of a car park.
Really close to the centre of town. Like many large hotels it is a long walk to your room. We had a lovely view of a car park.
10
Karen
11 nov 2025
·
Soggiorno di 1 notte
Ideal location and the shopping centre car park had direct access into the hotel. All staff were welcoming and friendly. Lovely spacious room. Nice to have fresh milk in the mini bar rather than long life. A couple more herbal teas would have been good rather than just 1 green and 1 peppermint.
Ideal location and the shopping centre car park had direct access into the hotel. All staff were welcoming and friendly. Lovely spacious room. Nice to have fresh milk in the mini bar rather than long life. A couple more herbal teas would have been good rather than just 1 green and 1 peppermint.
10
alfred
30 apr 2024
·
Soggiorno di 1 notte
disappointed that couldn't open windows in room - which was too hot 24.5* and unable to reduce it. also looking thru' window an unsightly towel was lying on the roof; should have been removed.
disappointed that couldn't open windows in room - which was too hot 24.5* and unable to reduce it. also looking thru' window an unsightly towel was lying on the roof; should have been removed.
8
Hazel
15 feb 2025
·
Soggiorno di 1 notte
The windows in the room overlooked a corrugated roof, not the best view, which is maybe why the outer window panes where filthy as it may have been difficult to clean them. The bathroom sink taps seemed a little loose.
The windows in the room overlooked a corrugated roof, not the best view, which is maybe why the outer window panes where filthy as it may have been difficult to clean them. The bathroom sink taps seemed a little loose.
6
Kevin
30 lug 2025
·
Soggiorno di 2 notti
The rooms are desperately in need of updating and tha aircond
The rooms are desperately in need of updating and tha aircond
6
Kirsty
23 mar 2025
·
Soggiorno di 1 notte
We stayed here because we needed a centrally located hotel, and you can’t knock the location. However, the rooms are not soundproofed so the noise from bars and clubs around the hotel are very prevalent. The cost of the hotel was so far out of line with what the experience was. The staff in reception and the restaurant were fab, 10/10. But the room was average, the breakfast was also average - even the upgrade for cooked options was expensive when you saw what was actually served. The room had some Elemis items in which was a nice touch, but there was no hand wash. And when ordering a bacon sandwich on room service, for £10 I thought it was pretty poor and could have got better quality bread if I’d gone to a supermarket. Overall if location is your key, this is great but you will absolutely pay for it. We paid £275 and it should have been at least £100 cheaper for the experience we had.
We stayed here because we needed a centrally located hotel, and you can’t knock the location. However, the rooms are not soundproofed so the noise from bars and clubs around the hotel are very prevalent. The cost of the hotel was so far out of line with what the experience was. The staff in reception and the restaurant were fab, 10/10. But the room was average, the breakfast was also average - even the upgrade for cooked options was expensive when you saw what was actually served. The room had some Elemis items in which was a nice touch, but there was no hand wash. And when ordering a bacon sandwich on room service, for £10 I thought it was pretty poor and could have got better quality bread if I’d gone to a supermarket. Overall if location is your key, this is great but you will absolutely pay for it. We paid £275 and it should have been at least £100 cheaper for the experience we had.
10
chris
5 ott 2025
·
Soggiorno di 1 notte
Lovely hotel, lovely suite, friendly staff. Room was clean, room 402. Very spacious, but temperature was a little difficult to regulate. Bathroom also very cold, but it was a lovely room and we would most definitely stay agan.
Lovely hotel, lovely suite, friendly staff. Room was clean, room 402. Very spacious, but temperature was a little difficult to regulate. Bathroom also very cold, but it was a lovely room and we would most definitely stay agan.
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Servizio
Il servizio è ampiamente apprezzato per la sua cordialità, professionalità e attenzione in tutto l'hotel. Alcuni ospiti hanno riscontrato un servizio colazione lento, errori nelle fatture o nelle prenotazioni e interazioni inconsistenti con la reception.
Recensioni degli ospiti correlate
4
Andrew
6 gen 2025
·
Soggiorno di 1 notte
The hotel room was excellent and the location very good. The issue I had was on checking out. We were charged for drinks in La Brasserie from the night before. We didn't visit La Brasserie and dined out in a local restaurant before returning to the room. We explained this to the receptionist and the items were removed. On returning home I received an email from the hotel requesting payments for the drinks, as another room stated we agreed to split the charge? We travelled on our own. I had to ring the hotel to explain a second time that we dined out and I had the credit card details (time, date and venue) to prove this. It looks like this hotel is a place were anybody can put a false room number down to avoid paying, with no checks in place. First time I've encountered this with a hotel. I didn't think it would be from the Grosvenor in Chester.
The hotel room was excellent and the location very good. The issue I had was on checking out. We were charged for drinks in La Brasserie from the night before. We didn't visit La Brasserie and dined out in a local restaurant before returning to the room. We explained this to the receptionist and the items were removed. On returning home I received an email from the hotel requesting payments for the drinks, as another room stated we agreed to split the charge? We travelled on our own. I had to ring the hotel to explain a second time that we dined out and I had the credit card details (time, date and venue) to prove this. It looks like this hotel is a place were anybody can put a false room number down to avoid paying, with no checks in place. First time I've encountered this with a hotel. I didn't think it would be from the Grosvenor in Chester.
6
Kim
9 apr 2024
·
Soggiorno di 3 notti
Very average service… the whole stay fell massively short of expectations unfortunately. The room was either too hot or too cold, the unit very loud and couldn’t be switched off. No attention was paid to the “do not disturb” on 3 consecutive days. There was an incident at the hotel which caused great disturbance very late at night but there was zero recognition, acknowledgement or apology!
Very average service… the whole stay fell massively short of expectations unfortunately. The room was either too hot or too cold, the unit very loud and couldn’t be switched off. No attention was paid to the “do not disturb” on 3 consecutive days. There was an incident at the hotel which caused great disturbance very late at night but there was zero recognition, acknowledgement or apology!
10
Elisabeth
31 ago 2024
·
Soggiorno di 1 notte
Fabulous hotel, service was absolutely top notch. Reception staff so welcoming and friendly.
Fabulous hotel, service was absolutely top notch. Reception staff so welcoming and friendly.
8
Peter
13 lug 2025
·
Soggiorno di 6 notti
This hotel is in a great location however the hotel needs maintenance. The rooms need to be updated and the staff is in need of training. The service is subpar in comparison to other high end hotels.
This hotel is in a great location however the hotel needs maintenance. The rooms need to be updated and the staff is in need of training. The service is subpar in comparison to other high end hotels.
10
Christine
19 nov 2025
·
Soggiorno di 1 notte
Staff were lovely. So helpful nothing to much trouble. The hotel is beautiful. Would definitely come back. 😍
Staff were lovely. So helpful nothing to much trouble. The hotel is beautiful. Would definitely come back. 😍
10
Carl
4 apr 2025
·
Soggiorno di 1 notte
Superb service from the moment we arrived at the front door to the moment we left. A very classy operation!
Superb service from the moment we arrived at the front door to the moment we left. A very classy operation!
10
Stuart
30 nov 2025
·
Soggiorno di 1 notte
All staff from reception, restaurant to concierge were so polite .
All staff from reception, restaurant to concierge were so polite .
6
Michael
16 feb 2024
·
Soggiorno di 3 notti
With 5-star hotels there's an expectation of quality and attention to detail or, where things do go awry, they are sorted quickly, efficiently, and not repeated, This hotel fell way short of the mark on all of these criteria on our three-night mid-week break. Where expectations were not met: 1) Disposition of the front-desk staff. Morose and unwelcoming - it wouldn't hurt them to crack a smile or say "good morning"; 2) Our room keys stopped working on two consecutive days. Apparently they'd been set up incorrectly on check-in. Once was a mistake. Twice was inept; 3) We had to ask for milk, tea-bags, water to be replenished - not done as part of room servicing; 4) We had to ask, at 3pm, for our room to be serviced; 5) We were billed for the continental breakfast despite inclusion in the room rate. It was deducted from the final bill but shouldn’t have been on there anyhow - told it's a "system thing". 6) For a much-advertised mid-week break why is the spa routinely closed on two weekdays. Where expectations were met or exceeded: 7) Exceptional door and restaurant staff - friendly, attentive, and welcoming. Perhaps they could train the front-desk staff. 8) Location - great for city sight-seeing; 9) Quality of continental breakfast; 10) Most of the spa facilities A school report might shorten this to "must try harder" or "careless, could do better" or. Or both. As it stands, the Grosvenor doesn't deserve 5 stars, either in a review or as a hotel.
With 5-star hotels there's an expectation of quality and attention to detail or, where things do go awry, they are sorted quickly, efficiently, and not repeated, This hotel fell way short of the mark on all of these criteria on our three-night mid-week break. Where expectations were not met: 1) Disposition of the front-desk staff. Morose and unwelcoming - it wouldn't hurt them to crack a smile or say "good morning"; 2) Our room keys stopped working on two consecutive days. Apparently they'd been set up incorrectly on check-in. Once was a mistake. Twice was inept; 3) We had to ask for milk, tea-bags, water to be replenished - not done as part of room servicing; 4) We had to ask, at 3pm, for our room to be serviced; 5) We were billed for the continental breakfast despite inclusion in the room rate. It was deducted from the final bill but shouldn’t have been on there anyhow - told it's a "system thing". 6) For a much-advertised mid-week break why is the spa routinely closed on two weekdays. Where expectations were met or exceeded: 7) Exceptional door and restaurant staff - friendly, attentive, and welcoming. Perhaps they could train the front-desk staff. 8) Location - great for city sight-seeing; 9) Quality of continental breakfast; 10) Most of the spa facilities A school report might shorten this to "must try harder" or "careless, could do better" or. Or both. As it stands, the Grosvenor doesn't deserve 5 stars, either in a review or as a hotel.
10
Gordon
11 giu 2025
·
Soggiorno di 5 notti
Another fantastic stay at the Chester Grosvener Hotel. From the friendly and welcoming people at the reception through to the wonderful breakfast staff and the always helpful housekeeping staff, this was a 5 star experience.
Another fantastic stay at the Chester Grosvener Hotel. From the friendly and welcoming people at the reception through to the wonderful breakfast staff and the always helpful housekeeping staff, this was a 5 star experience.
6
John
4 set 2024
·
Soggiorno di 1 notte
Well situated although difficult to drive to unless you’ve booked a concierge service to drive through bollards to get to front of hotel then park your car in a multi storey for you. Room comfortable but on arrival no soap to wash hands and toilet handle didn’t work. Bar in evening for a late drink comfortable and staff attentive. However, breakfast was a shambles it took an hour and a half to serve yoghurt and fruit, cooked English breakfast and coffee. Our order was lost, toast had to be ordered three times before it arrives, cooked food arrived late so toast & coffee stone cold had to be reordered. Quite stressful almost having to beg staff to get our breakfast items. This despite the fact the restaurant was only half full and seemingly with plenty of staff. Not what we were used to in previous visits. The hotel gave the impression of being rather down at heel and scruffy, staff trying but not very focused and the doorman/concierge actually turned his back to the entrance doors despite seeing us getting out of our taxi. I met the Customer Relations Manager before leaving to express my sadness and disappointment with our experience this time. She listened carefully, was charming and apologised, didn’t charge us for breakfast and gave us her card so she could make sure our next visit was better.
Well situated although difficult to drive to unless you’ve booked a concierge service to drive through bollards to get to front of hotel then park your car in a multi storey for you. Room comfortable but on arrival no soap to wash hands and toilet handle didn’t work. Bar in evening for a late drink comfortable and staff attentive. However, breakfast was a shambles it took an hour and a half to serve yoghurt and fruit, cooked English breakfast and coffee. Our order was lost, toast had to be ordered three times before it arrives, cooked food arrived late so toast & coffee stone cold had to be reordered. Quite stressful almost having to beg staff to get our breakfast items. This despite the fact the restaurant was only half full and seemingly with plenty of staff. Not what we were used to in previous visits. The hotel gave the impression of being rather down at heel and scruffy, staff trying but not very focused and the doorman/concierge actually turned his back to the entrance doors despite seeing us getting out of our taxi. I met the Customer Relations Manager before leaving to express my sadness and disappointment with our experience this time. She listened carefully, was charming and apologised, didn’t charge us for breakfast and gave us her card so she could make sure our next visit was better.
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Posizione
Posizione eccezionalmente centrale per raggiungere a piedi le attrazioni e i negozi di Chester, con comodo accesso dal parcheggio nelle vicinanze. Alcuni ospiti hanno segnalato rumore proveniente dalla strada o hanno trovato difficile raggiungere l'ingresso in auto.
Recensioni degli ospiti correlate
10
Jeffrey
29 gen 2025
·
Soggiorno di 2 notti
Great location. Lovely hotel. Easy parking that’s reasonably priced. I loved the breakfast. Room service menu needs improvement. I would recommend it and revisit.
Great location. Lovely hotel. Easy parking that’s reasonably priced. I loved the breakfast. Room service menu needs improvement. I would recommend it and revisit.
10
Rabaab
6 ago 2025
·
Soggiorno di 3 notti
Great hotel , very central to Chester city centre plus very easy to get to Chester racecourse
Great hotel , very central to Chester city centre plus very easy to get to Chester racecourse
10
Andrew
1 nov 2024
·
Soggiorno di 1 notte
Hard to find and park needs explanation on how to park
Hard to find and park needs explanation on how to park
10
Sally
16 ott 2024
·
Soggiorno di 1 notte
Great location.
Great location.
8
Karyn
3 lug 2024
·
Soggiorno di 1 notte
Really close to the centre of town. Like many large hotels it is a long walk to your room. We had a lovely view of a car park.
Really close to the centre of town. Like many large hotels it is a long walk to your room. We had a lovely view of a car park.
8
Andy
25 set 2024
·
Soggiorno di 2 notti
As the property was right in the centre of Chester, everything was within easy walking distance. The staff were friendly and polite, and resolved some minor issues with our room quickly and efficiently. We had an "executive" room, which was well worth the extra money, being a lot larger than standard, with a sofa and 2 chairs in the seating area. Parking was very easy, being in the attached multi storey shopping centre carpark (£10 for 24 hrs), accessing directly into the hotel. As there was quite a bit of rain about in our visit, the covered upper walkways that the main streets in Chester have proved a god send, as these are accessed directly from the hotel, so saved us getting wet whilst still walking around the town. All in all, the hotel fitted our brief perfectly, not being "too posh" so would recommend staying there to anyone
As the property was right in the centre of Chester, everything was within easy walking distance. The staff were friendly and polite, and resolved some minor issues with our room quickly and efficiently. We had an "executive" room, which was well worth the extra money, being a lot larger than standard, with a sofa and 2 chairs in the seating area. Parking was very easy, being in the attached multi storey shopping centre carpark (£10 for 24 hrs), accessing directly into the hotel. As there was quite a bit of rain about in our visit, the covered upper walkways that the main streets in Chester have proved a god send, as these are accessed directly from the hotel, so saved us getting wet whilst still walking around the town. All in all, the hotel fitted our brief perfectly, not being "too posh" so would recommend staying there to anyone
10
Neil
17 giu 2025
·
Soggiorno di 1 notte
Pretty much faultless. A traditional, exceptionally well staffed, hotel right in the heart of the city.
Pretty much faultless. A traditional, exceptionally well staffed, hotel right in the heart of the city.
10
Nicholas
7 ago 2025
·
Soggiorno di 3 notti
Excellent hotel right in the heart of Chester.
Excellent hotel right in the heart of Chester.
10
Annette
28 lug 2025
·
Soggiorno di 1 notte
Great central hotel.
Great central hotel.
10
Philip
8 ott 2023
·
Soggiorno di 1 notte
This really is a lovely hotel. The staff cannot do enough for you. The car park access is easy and you are in reception in less than 2 minutes. We stayed on a Friday night and were disturbed by the late night revellers in the street. But this is not the fault of the hotel.
This really is a lovely hotel. The staff cannot do enough for you. The car park access is easy and you are in reception in less than 2 minutes. We stayed on a Friday night and were disturbed by the late night revellers in the street. But this is not the fault of the hotel.
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Ristorazione
Arkle è spesso evidenziato per i pasti eccezionali, e molti hanno apprezzato la Brasserie e il tè del pomeriggio. La qualità della colazione è generalmente buona ma il servizio può essere lento e le opzioni cotte di solito hanno un costo aggiuntivo; alcuni hanno trovato i prezzi alti.
Recensioni degli ospiti correlate
10
Gordon
11 apr 2025
·
Soggiorno di 6 notti
Another wonderful stay at the Grosvenor. Very helpful staff throughout our visit. Sublime Suite. Fantastic breakfast and the most delicious meal in the Arkle restaurant.
Another wonderful stay at the Grosvenor. Very helpful staff throughout our visit. Sublime Suite. Fantastic breakfast and the most delicious meal in the Arkle restaurant.
10
Kathleen
1 mag 2025
·
Soggiorno di 2 notti
A bit slow in the breakfast restaurant and hadn’t said you had to pay for full breakfast It’s only continental breakfast
A bit slow in the breakfast restaurant and hadn’t said you had to pay for full breakfast It’s only continental breakfast
10
Shirley
29 mar 2025
·
Soggiorno di 1 notte
Can not fault this hotel at all. The staff are very helpful and friendly. As for the food in Arkle what can I say OMG it was the best experience as not only delicious food and wine pairings but it was a three hour theatrical event.
Can not fault this hotel at all. The staff are very helpful and friendly. As for the food in Arkle what can I say OMG it was the best experience as not only delicious food and wine pairings but it was a three hour theatrical event.
10
Gordon
30 ago 2025
·
Soggiorno di 6 notti
Another great stay at the Chester Grosvener. Very friendly and helpful staff throughout our visit. Sublime Suite. Wonderful breakfast and an unforgettable meal in Arkle restaurant.
Another great stay at the Chester Grosvener. Very friendly and helpful staff throughout our visit. Sublime Suite. Wonderful breakfast and an unforgettable meal in Arkle restaurant.
10
Bryan
30 lug 2024
·
Soggiorno di 2 notti
Great 2 night stay at this hotel. Started with a complementary upgrade to a deluxe room. Great size - clean and fresh while maintaining the classic period looks and feel. Breakfast was excellent (I recommend the kippers). Staff all attentive and pleasant - nothing too much for them. We had dinner at the bistro, and while it was very nice, it was pretty pricey for what it was. Especially as there are plenty of excellent restaurants around town providing the same quality of food at a fraction of the price. This was the only negative of our stay. The hotel is positioned in the centre of the old city. A prime location to see the bulk of what Chester has to offer. One thing we liked was that we were never far away and could pop in for a 10/20 minute rest when required. I'd certainly recommend spending the little bit extra for what this hotel offers. We hope to be back soon. First class.
Great 2 night stay at this hotel. Started with a complementary upgrade to a deluxe room. Great size - clean and fresh while maintaining the classic period looks and feel. Breakfast was excellent (I recommend the kippers). Staff all attentive and pleasant - nothing too much for them. We had dinner at the bistro, and while it was very nice, it was pretty pricey for what it was. Especially as there are plenty of excellent restaurants around town providing the same quality of food at a fraction of the price. This was the only negative of our stay. The hotel is positioned in the centre of the old city. A prime location to see the bulk of what Chester has to offer. One thing we liked was that we were never far away and could pop in for a 10/20 minute rest when required. I'd certainly recommend spending the little bit extra for what this hotel offers. We hope to be back soon. First class.
10
Gary
3 apr 2024
·
Soggiorno di 1 notte
Excellent The food in brasserie was exceptional the service was a bit slow.
Excellent The food in brasserie was exceptional the service was a bit slow.
6
David
1 ago 2025
·
Soggiorno di 1 notte
Convenient location for Chester city centre. Continental breakfast was poor
Convenient location for Chester city centre. Continental breakfast was poor
10
DAWN
18 set 2025
·
Soggiorno di 2 notti
Lovely comfortable room excellent breakfast and dinner. I have put 4 stars for service because the serving of breakfast was a little slow even on one quieter morning. However the staff were excellent in their delivery and friendliness
Lovely comfortable room excellent breakfast and dinner. I have put 4 stars for service because the serving of breakfast was a little slow even on one quieter morning. However the staff were excellent in their delivery and friendliness
10
Howard
31 ott 2023
·
Soggiorno di 2 notti
Chester Grosvenor is a truly 5-star luxury hotel property. The exceptional level of service and hospitality are of the highest level and expectation for a hotel of this caliber. The restaurants and bars are also exceptional. The Brasserie was a lovely place for a fine dinner and Arkle, in particular, one of the most exquisitely rpepared and curated tasting menus with wine pairings I have had the pleasure of experiencing (being an experienced world traveler). The Arkle Sommelier, Boris, was exceptional. I recommend Chester Grosvenor, which is so conveniently in the center of ancient Chester, with the highest confidence.
Chester Grosvenor is a truly 5-star luxury hotel property. The exceptional level of service and hospitality are of the highest level and expectation for a hotel of this caliber. The restaurants and bars are also exceptional. The Brasserie was a lovely place for a fine dinner and Arkle, in particular, one of the most exquisitely rpepared and curated tasting menus with wine pairings I have had the pleasure of experiencing (being an experienced world traveler). The Arkle Sommelier, Boris, was exceptional. I recommend Chester Grosvenor, which is so conveniently in the center of ancient Chester, with the highest confidence.
8
Caroline
7 ago 2024
·
Soggiorno di 1 notte
Stunning hotel with very friendly staff who were always professional. A great stay and lovely facilities- the only issue was the breakfast which for a 5* hotel is limited and I am not happy having to pay extra for a hot breakfast- in my opinion it should be standard at this level of hotel. Otherwise the perfect stay. Special mention to the doorman who seems to be a bit of a legend in Chester and is incredibly welcoming and friendly to all passers by.
Stunning hotel with very friendly staff who were always professional. A great stay and lovely facilities- the only issue was the breakfast which for a 5* hotel is limited and I am not happy having to pay extra for a hot breakfast- in my opinion it should be standard at this level of hotel. Otherwise the perfect stay. Special mention to the doorman who seems to be a bit of a legend in Chester and is incredibly welcoming and friendly to all passers by.
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10
Jane Louise
13 mar 2023
·
Soggiorno di 3 notti
My sister and I had the most amazing time at the Grosvenor. The staff are super friendly and helpful, nothing was too much trouble. Huge comfortable bed and fabulous room. Our spa and afternoon tea experience was incredible. Special thanks to Sylvine who went out of her way to make our stay perfect and to Terri for the wonderful spa treatments. We'll definitely be visiting again asap.
My sister and I had the most amazing time at the Grosvenor. The staff are super friendly and helpful, nothing was too much trouble. Huge comfortable bed and fabulous room. Our spa and afternoon tea experience was incredible. Special thanks to Sylvine who went out of her way to make our stay perfect and to Terri for the wonderful spa treatments. We'll definitely be visiting again asap.
10
Steve
10 mar 2023
·
Soggiorno di 1 notte
Excellent service and an excellent stay.
Excellent service and an excellent stay.
10
John
7 mar 2023
·
Soggiorno di 1 notte
A truly excellent 5 star stay. Superb service and room. Continental breakfast was fabulous. Small criticism re soup and not clearly stating what the soup of the day was, not to my wife’s tastes I’m afraid.
A truly excellent 5 star stay. Superb service and room. Continental breakfast was fabulous. Small criticism re soup and not clearly stating what the soup of the day was, not to my wife’s tastes I’m afraid.
10
Paul
25 feb 2023
·
Soggiorno di 2 notti
Room was fantastic, very clean and Staff, amazing. Archie on the bar was very nice.
Room was fantastic, very clean and Staff, amazing. Archie on the bar was very nice.
10
Martin
23 feb 2023
·
Soggiorno di 1 notte
The hotel had made an error with my booking but bent over backwards to rectify it. We were upgraded to a suite and had complimentary champagne. Food was lovely, just be aware the broccoli is deep fried in a type of batter, not what I was expecting. We're already planning our return trip.
The hotel had made an error with my booking but bent over backwards to rectify it. We were upgraded to a suite and had complimentary champagne. Food was lovely, just be aware the broccoli is deep fried in a type of batter, not what I was expecting. We're already planning our return trip.
Politiche della struttura
Check-in
Check-out
Check-in dalle 15:00
Prima delle 11:00
Hai delle domande?
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Stai considerando questo hotel per il tuo viaggio a Chester?
Qual è il periodo più tranquillo per visitare The Chester Grosvenor a Chester?
The Chester Grosvenor a Chester è più tranquillo a luglio, con il minor afflusso di visitatori in quel periodo, mentre agosto è il mese più intenso per la domanda. Se preferisci meno folla e una maggiore disponibilità, punta a luglio o alle settimane iniziali dell'estate.
Qual è il mese più economico per soggiornare presso The Chester Grosvenor a Chester?
Gennaio è il mese più economico per soggiornare presso The Chester Grosvenor a Chester, con una media di 198 USD a notte per due ospiti; dicembre è il più costoso a 276 USD. Le tariffe più basse di gennaio coincidono con il periodo di minore affluenza dell'hotel a luglio, quindi meno folla non coincide necessariamente con le migliori tariffe.
Quali attrazioni e tipologie di viaggiatori si adattano a The Chester Grosvenor a Chester?
Situato nel Cheshire, The Chester Grosvenor si trova a pochi passi da The Rows of Chester e dalla Cattedrale di Chester e a breve distanza a piedi dal Grosvenor Park, rendendolo ideale per visitare le attrazioni turistiche. L’hotel si rivolge in particolare a coppie e famiglie e punta ai temi del lusso e dello spa per un soggiorno rilassante e di lusso.
Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Al momento del check-in è necessario fornire la carta di credito utilizzata per la prenotazione in presenza del titolare e del relativo documento di identità comprensivo di foto. Eventuali altre richieste devono essere concordate con la struttura prima dell'arrivo.Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
Ti verrà richiesto di pagare la seguente cauzione completamente rimborsabile.
Deposit: GBP 200.00 per stay
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Il nome riportato sulla carta di credito utilizzata al momento della registrazione per le eventuali spese aggiuntive deve corrispondere al nome fornito per prenotare la camera.
- Gli ospiti devono contattare questa struttura in anticipo per prenotare un parcheggio in loco.
- Questa struttura accetta pagamenti con carte di credito e carte di debito; non si accettano contanti
- La struttura è dotata di un estintore antincendio
- Le norme culturali e i regolamenti per gli ospiti variano a seconda del paese e della struttura in questione. Le condizioni indicate sono fornite dalla struttura.
- È possibile richiedere camere attigue o comunicanti (previa disponibilità) contattando la struttura al numero riportato nella conferma della prenotazione.
- Sono disponibili il check-in senza contatti e il check-out senza contatti.
Sono previsti limiti di altezza per il parcheggio.
- Parcheggio non assistito: 15.00 GBP a notte
- Servizio parcheggio al coperto: 25.00 GBP, a notte
- Culle (letti per bambini 0-2 anni): 17.5 GBP a soggiorno.
- Letto aggiuntivo: 35.0 GBP a notte
- Supplemento per le dotazioni: 35.00 GBP per sistemazione, al giorno e include l'uso del servizio sauna
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Parcheggio
Ristorante
Camere non fumatori
Servizio in camera
Lavanderia a secco
Servizio di pulizia
Servizi
Lavanderia a secco
Servizio di pulizia
Cambio valuta
Cassetta di sicurezza
Deposito bagagli
Check-in/check-out veloce
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Informazioni generali
Servizio in camera
Ristorante
Camere non fumatori
Pranzi da asporto
Colazione in camera
Parcheggio
Parcheggio
Parking Onsite
Internet
Wi-fi gratuito