Name: Crowne Plaza Chester by IHG
Address: Trinity Street, Chester, Cheshire (Grafschaft), GB
Price range: 89 $–294 $ per night
Rating: 8.53

Was Gäste sagen

In jüngeren Bewertungen sticht das Crowne Plaza Chester by IHG durch seine zentrale, fußläufige Lage und das im Allgemeinen freundliche Personal hervor. Viele Gäste schätzen außerdem den Pool und die Freizeiteinrichtungen für Familienaufenthalte.

Allerdings ist die Parkplatzsituation begrenzt, eng und kostenpflichtig, und die Preise am Haupteingang und in der Bar spalten die Meinungen. Die Zimmer werden häufig als veraltet beschrieben, mit unregelmäßiger Klimatisierung oder Heizung, gelegentlichem Lärm und kleinen Mängeln bei der Instandhaltung, obwohl viele sie komfortabel und angemessen geräumig finden. Reinigung und Verpflegung sind gemischt: Das Frühstück wird oft gelobt, während einige Gäste von Serviceverzögerungen, Qualitätsschwankungen und zusätzlichen Servicegebühren berichten. Erwarten Sie eine praktische Basis mit nützlichen Einrichtungen, die durch eine variable Zimmerausstattung und zusätzliche Kosten ausgeglichen wird.

Ausstattung

Sauberkeit

Zimmer

Service

Lage

Gastronomie

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Ausstattung

Die Freizeiteinrichtungen, insbesondere der Pool und der Spa-Bereich, sind bei Familien beliebt. Die Parkplatzsituation ist wiederholt begrenzt, eng und kostenpflichtig, und es gibt gelegentliche Poolschließungen oder Probleme mit der Größe, sowie einige Berichte über fehlendes Bier vom Fass.

Ähnliche Gästebewertungen

8

Ian

30. Aug. 2024

·

Aufenthalt für 2 Nächte

Pretty hotel in centre of Chester. Main attraction is the swimming pool which is very nice. The kids had fun for hours. Main drawback is inadequate parking so very stressful if you arrive when it's full and have to hang around waiting for someone to leave. Has electric car charging points but some people park in these spots out of desperation and it isn't monitored. Chris on reception was amazing, so friendly and helpful. All the staff were friendly, even the cleaners. The restaurant has a very nice breakfast buffet with a good range on offer but nothing for vegans. Michael went the extra mile and got the kitchen to make something suitable. The chef Joe used my own pancake recipe to make me vegan pancakes. So appreciate the extra effort from both these members of staff. Dinner service was very disorganised - so waited too long for our order to be taken and then for dessert to be ordered and finally for the table to be cleared and eventually had to go to the desk to ask for the bill a second time. Again nothing for vegans and no flexibility to make things fresh without cheese, etc. But appreciated the flowers on the tables and friendliness of staff. The food was very good.

10

Kayleigh

18. Mai 2025

·

Aufenthalt für eine Nacht

Great stay. We were glad we got a train, as it looked difficult to get a parking space if you arrived around 3pm for check-in! The pool was amazing and we really enjoyed it! Was the best part of the hotel. The beds were also very comfy

6

Simon

5. Mai 2025

·

Aufenthalt für eine Nacht

The main reason for booking this hotel was to meet family and have drinks in the bar but there was no draught lager so we were forced to drink bottles which I don’t like!

8

Rebecca

3. Nov. 2024

·

Aufenthalt für eine Nacht

Great location and everything you need including gym and spa facilities. Good breakfast choice.

8

Mark

25. Sept. 2023

·

Aufenthalt für eine Nacht

Hotel was nicer than we expected, lots of space and staff were friendly. The pool area is very small.

8

Rob

26. März 2024

·

Aufenthalt für eine Nacht

Generally a nice overnight stay. A little dated, not sure exactly made my room 'superior'. Staff were great. All draught beers were 'off' at the bar which was a little disappointing. Fabulous location for Chester centre.

10

anita

30. Mai 2025

·

Aufenthalt für 2 Nächte

Good location. Staff were so friendly and helpful. Only snag is the parking. Hotel spaces limited however public carpark below hotel was adequate.

10

Sandra

3. März 2025

·

Aufenthalt für eine Nacht

Lovely hotel in a great central location. Great facilities. Ideal for getting together with friends.

10

Jim

1. März 2025

·

Aufenthalt für eine Nacht

All staff helpful and friendly. Good location Car parking in outdated leaky building expensive and cramped.

10

Francene

31. Aug. 2025

·

Aufenthalt für eine Nacht

Nice room, nice pool, shame spa pool was closed on our visit. Great location for city centre and shopping, lovely staff. Have booked again in Dec for the Christmas Market and shopping.

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Sauberkeit

Die Rückmeldungen sind gemischt: Viele Gäste fanden die Zimmer und öffentlichen Bereiche sauber, aber mehrere berichten von fleckigen Teppichen, Schimmel in den Badezimmern, Staub und mangelhafter Instandhaltung.

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10

Jon

13. Okt. 2025

·

Aufenthalt für eine Nacht

Great stay very clean

8

Carol

30. Okt. 2023

·

Aufenthalt für 2 Nächte

Room was dated, one light not working, net curtain at window ripped, dust in several areas, good job it wasn’t Four in a Bed! Staff all friendly and courteous. Spa and pool excellent. Food overpriced with the market next door!

4

Susan

16. Nov. 2025

·

Aufenthalt für eine Nacht

the bar area and restaurant areas are good, but the hotel is let down by the bedrooms. Ours, this time, was terrible. sofa bed not made up, stains on walls, rust stain in bath, shower barely flowing. Air con non-existent and room was hot with no windows to open

4

Mark

19. Aug. 2024

·

Aufenthalt für 3 Nächte

Check in was good and parking was easy with access straight in to hotel. Car park for hotel is private so feels quite secure. The room was unfortunately very disappointing. It really needs an update as very old fashioned. They have tried to keep up with modernisation by installing a large lcd tv which unfortunately was only partially visible from the bed. The biggest disappointments were the cleanliness and the lack of soundproofing. We had some items to put in the fridge and were surprised to open the door to find the rear of fridge with numerous black mould spots. This was also the case on the tiles in the shower (actually a bath you stand in with a shower in it). The basin surround had black mould below the rim behind the tap and one of the hand towels supplied was stained and torn. We had three nights in this hotel and slept badly for two as you could literally hear everything from the surrounding rooms. I stay in approximately 100 hotels per year, including other Crowne Plazas and this hotel was not what I expected from the brand. Most certainly not 4 star where the room is concerned compared to other hotels. On a positive note to finish all of the staff that we came in to contact with were excellent, very polite and friendly.

10

J

21. Apr. 2025

·

Aufenthalt für 3 Nächte

Me and my sister have had a 3 night easter weekend stay. The hotel is lovely and clean and has a lovely fragrant smell as you enter the lobby. The staff are friendly and helpful, nothing is a problem. The food is good and there is a lovely bar where you can relax and enjoy your drink, and we both had an amazing spa day. The hotel is 10 mins by taxi from the station, but is central for all you want to see and do. There are plenty of bars, cafes and restaurants. The zoo is 15 mins by taxi and was worth the trip. A most enjoyable day out. A most enjoyable weekend.

2

Home

25. Aug. 2025

·

Aufenthalt für eine Nacht

Disappointed from arrival. No car parking spaces at the hotel even though the car park said spaces. Car park was very tight casing me to kerb my alloy wheel on arrival. Once parked off site the check in took 35mins. 18 people in the queue to check in before us all complaining. No sorry from reception. Room was terribly dated, dirty and noisy as the windows are old and don’t reduce the road noise. On top of the poor service we only had one towel in the bathroom for 2 people??? Very poor and very brand damaging. I will never stay in a crown plaza again.

4

Elaine

20. Juli 2023

·

Aufenthalt für 2 Nächte

Rooms very tired. Dirty carpet with stains Bathroom very poor condition Great location and staff pleasant Asked for toilet rolls and soap and received none Car park shut due to maintenance and sounded like an explosion in our room when they started work at 7 am Thankfully we were leaving that day as could not have stayed with that noise Our room was next to the car park

8

Nathan

5. Juni 2025

·

Aufenthalt für 2 Nächte

Great location, limited staff interaction but what we did was great. Room is clean, if not a little shabby around the edges - small nicks and scuffs to most of the surfaces and walls in the bathroom.

10

Mark

4. Juni 2024

·

Aufenthalt für 2 Nächte

Very clean, staff friendly and accommodating, parking good. Location excellent, facilities great, food very good

10

Graham

14. Juli 2023

·

Aufenthalt für eine Nacht

Superb location just outside the city walls. Very friendly and helpful staff. Clean and stylish… perhaps the bedroom needed a little tlc (some tired looking wallpaper) but very comfortable. Very good breakfast. Would return

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Zimmer

Die Zimmer sind im Allgemeinen geräumig und mit bequemen Betten ausgestattet, aber die Einrichtung wirkt veraltet und einige Ausblicke oder Zimmerzuweisungen enttäuschen. Gäste erwähnen auch eine ineffektive Klimatisierung oder Heizung und Straßenlärm.

Ähnliche Gästebewertungen

6

Lee-Roy

16. Nov. 2025

·

Aufenthalt für eine Nacht

No heating in the room, the provided a small oil filled heater, but disappointed that the heating was not working.

6

Miss Kathryn

18. Nov. 2024

·

Aufenthalt für 2 Nächte

Great location, but rooms are outdated. I also booked a double but given a twin room

10

Mark

1. Juni 2025

·

Aufenthalt für 2 Nächte

Staff are great, welcoming, friendly and helpful. Rooms are a good size but would be nice to be able to open a window

6

tina

29. Juli 2024

·

Aufenthalt für eine Nacht

Our room definitely needed updating Reception area very nice

6

Benjamin

12. Aug. 2025

·

Aufenthalt für 2 Nächte

A fine place to stay, location is great. The hotel itself though seems a little run down, rooms could possibly do with a little bit of a spruce up. Everything was clean and working but you can tell its probably due a freshen up some time soon.

4

Susan

16. Nov. 2025

·

Aufenthalt für eine Nacht

the bar area and restaurant areas are good, but the hotel is let down by the bedrooms. Ours, this time, was terrible. sofa bed not made up, stains on walls, rust stain in bath, shower barely flowing. Air con non-existent and room was hot with no windows to open

8

Mike

26. Aug. 2025

·

Aufenthalt für 2 Nächte

Staff were all kind and helpful. Easily the hotels best attribute. Our room was a slight disappointment, with the view facing closed buildings and alleys. I'd probably ask for a room on the opposite side for a beautiful landscape view. The room felt in need of a refresh and livening up, but we did so much we really only showered and slept. Which were accommodated without issue.

6

Mark

11. Apr. 2025

·

Aufenthalt für 2 Nächte

It was unseasonably warm but the air conditioning was useless. Noisy but totally ineffective. We left the curtains closed and a window open to try to reduce the heat but housekeeping had opened the curtains and closed the window. Still the air con did nothing. On the first night I had a steak, which was ok. However no one in the hotel seems to have heard of mustard! My request for French mustard was met with denial then panic and ended up with being given whole grain - which was pointless. The second night, half the main courses were ‘off’. If we’d had the strength we would have walked out. Our booking, made with the maitre’d, had also disappeared! Overall the hotel was adequate, well located and with a good car park.

8

Margaret

30. Okt. 2023

·

Aufenthalt für 2 Nächte

Room was a little tired as was the bathroom, with shower over bath. Marks on carpet.

6

Mark

29. Juni 2025

·

Aufenthalt für eine Nacht

The beds were a single and not a super king and room was meant to be premium and it certainly wasn't that

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Service

Das Personal wird durchweg als freundlich, hilfsbereit und professionell gelobt. Demgegenüber stehen mehrere Bewertungen, die langsamen oder chaotischen Check-in und gelegentliche Reaktionsverzögerungen erwähnen.

Ähnliche Gästebewertungen

6

Jacqueline

21. Aug. 2025

·

Aufenthalt für eine Nacht

One person on reception on arrival with 9 people trying to check in. Another person showed up but chose to answer telephone rather than check people in. Had to wait 20 minutes on check in

10

Susan

27. Juli 2025

·

Aufenthalt für 2 Nächte

Excellent friendly staff throughout the hotel.

4

Yvonne

13. Juli 2025

·

Aufenthalt für eine Nacht

Reception staff slow to the extreme, not helpful in the slightest, told lies would definitely not recommend to anyone. Bar staff not available. No staff greeted you at breakfast had to wait then not helpful

8

Lee

24. Feb. 2024

·

Aufenthalt für eine Nacht

Positives: Very well located for centre of city. Large tidy rooms Clean fresh looking hotel Polite staff Negatives Except for in the room, the rest of the Hotel was cold with the air conditioning on. Nearly everyone had their coats on! The car park is a little small, I needed to wait until someone left so I could get a space. Long wait at the bar (understaffed)

10

Brian

20. Dez. 2024

·

Aufenthalt für eine Nacht

Good hotel position in relation to the city centre. Just the answer for where we needed to be. We had lost our bank cards, but with a call at reception the receptionist made a call to Chester cathedral. The cards had been found. Absolutely perfect experience…….thank you.

10

Paul

3. Okt. 2025

·

Aufenthalt für 2 Nächte

Excellent check in with good advice from Meg on places to eat in Chester.

10

Sally

26. Juli 2023

·

Aufenthalt für 2 Nächte

We booked this to meet up with family/friends not seen for years and years, perfect place and room was found for them too at short notice, restaurant made room even though they had a big party, food excellent, Special mention to Raj our waiter who went over and above with excellent service .also our friend had a birthday the next day & at breakfast this was made really special with cake/candles etc. really recommend we will be back

2

Home

25. Aug. 2025

·

Aufenthalt für eine Nacht

Disappointed from arrival. No car parking spaces at the hotel even though the car park said spaces. Car park was very tight casing me to kerb my alloy wheel on arrival. Once parked off site the check in took 35mins. 18 people in the queue to check in before us all complaining. No sorry from reception. Room was terribly dated, dirty and noisy as the windows are old and don’t reduce the road noise. On top of the poor service we only had one towel in the bathroom for 2 people??? Very poor and very brand damaging. I will never stay in a crown plaza again.

10

Jim

1. März 2025

·

Aufenthalt für eine Nacht

All staff helpful and friendly. Good location Car parking in outdated leaky building expensive and cramped.

8

Joseph

16. Juli 2025

·

Aufenthalt für 2 Nächte

Manager at this hotel puts customers above all else.

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Lage

Ausgezeichnete zentrale Lage in kurzer Entfernung von den Geschäften, dem Markt, der Rennbahn und den Sehenswürdigkeiten von Chester. Einige Zimmer sind Lärm durch Verkehr oder die Stadt ausgesetzt.

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10

mark

10. März 2025

·

Aufenthalt für eine Nacht

Lovely hotel in a great location, we will return

10

David

11. Nov. 2023

·

Aufenthalt für eine Nacht

So close to city centre, perfect location

8

Lauren

14. Apr. 2025

·

Aufenthalt für 3 Nächte

Great location and friendly staff

8

Andrew

15. Apr. 2025

·

Aufenthalt für 2 Nächte

Very near the centre of Chester, this hotel is ideally situated for exploring the city.

10

Danny

30. März 2023

·

Aufenthalt für 3 Nächte

Great location and amenities

10

Gail

7. Mai 2024

·

Aufenthalt für 3 Nächte

Locates right beside the city centre. Excellent property.

10

kerry

7. Apr. 2023

·

Aufenthalt für 2 Nächte

Great location. Friendly staff

10

John

28. März 2025

·

Aufenthalt für 2 Nächte

For our first visit to Chester the hotel’s position was ideal, just a couple of hundred yards to the main streets.

10

Liberata

30. Aug. 2024

·

Aufenthalt für 2 Nächte

The convenience to everywhere in the centre. Breakfast was delicious. Parking was great.

10

Keith

25. Sept. 2025

·

Aufenthalt für eine Nacht

Breakfast was excellent. The proximity of the hotel to Chester centre is very good.

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Gastronomie

Das Frühstück wird oft für seine Qualität und Auswahl gelobt, und das Team kann auf besondere Ernährungsbedürfnisse eingehen. Zu den Nachteilen gehören teure Getränke in der Bar, gelegentliche Qualitäts- oder Serviceverzögerungen beim Abendessen sowie automatische Servicegebühren.

Ähnliche Gästebewertungen

8

Ian

30. Aug. 2024

·

Aufenthalt für 2 Nächte

Pretty hotel in centre of Chester. Main attraction is the swimming pool which is very nice. The kids had fun for hours. Main drawback is inadequate parking so very stressful if you arrive when it's full and have to hang around waiting for someone to leave. Has electric car charging points but some people park in these spots out of desperation and it isn't monitored. Chris on reception was amazing, so friendly and helpful. All the staff were friendly, even the cleaners. The restaurant has a very nice breakfast buffet with a good range on offer but nothing for vegans. Michael went the extra mile and got the kitchen to make something suitable. The chef Joe used my own pancake recipe to make me vegan pancakes. So appreciate the extra effort from both these members of staff. Dinner service was very disorganised - so waited too long for our order to be taken and then for dessert to be ordered and finally for the table to be cleared and eventually had to go to the desk to ask for the bill a second time. Again nothing for vegans and no flexibility to make things fresh without cheese, etc. But appreciated the flowers on the tables and friendliness of staff. The food was very good.

8

Kevin

10. Feb. 2025

·

Aufenthalt für 2 Nächte

Excellent location, friendly staff. Only downside was drinks prices very expensive

8

Simon

7. Juni 2025

·

Aufenthalt für eine Nacht

I expected a better cold buffet breakfast selection at a Crowne Plaza.

8

Josie

31. Juli 2023

·

Aufenthalt für 2 Nächte

I was charged a sevice charge for food this should ne displayed on menu Hotel nice rooms need a update

6

Mark

11. Apr. 2025

·

Aufenthalt für 2 Nächte

It was unseasonably warm but the air conditioning was useless. Noisy but totally ineffective. We left the curtains closed and a window open to try to reduce the heat but housekeeping had opened the curtains and closed the window. Still the air con did nothing. On the first night I had a steak, which was ok. However no one in the hotel seems to have heard of mustard! My request for French mustard was met with denial then panic and ended up with being given whole grain - which was pointless. The second night, half the main courses were ‘off’. If we’d had the strength we would have walked out. Our booking, made with the maitre’d, had also disappeared! Overall the hotel was adequate, well located and with a good car park.

8

Alison

18. Feb. 2025

·

Aufenthalt für 2 Nächte

Our stay was good but it was expensive to eat and drink in the hotel

10

Margaret

7. Dez. 2024

·

Aufenthalt für 4 Nächte

Excellent hotel in the heart of the city centre. Only a short walk to many of the major attractions. The rooms in the hotel are large and very comfortable. There was a huge choice at breakfast and the possibility to order additional items like kippers! Only downside at the hotel is the cost of parking at £17 a night!

10

Naomi

22. Dez. 2023

·

Aufenthalt für eine Nacht

Lovely hotel, v comfortable room, fantastic restaurant staff. We have a member of our group who has a severe food allergy & they couldn't have been more helpful & serious about it. Excellent service. Would stay here again.

10

AMY

5. Mai 2025

·

Aufenthalt für eine Nacht

Lovely stay. Nice room.Very comfortable. Staff friendly. Gorgeous breakfast. Lots of choice. Even pancakes!

6

Nigel

8. Jan. 2024

·

Aufenthalt für 2 Nächte

Hotel in a great location for Chester city centre, but lacking in several areas. The room had a King Size bed which was good but the under covers were to small and did not fit so made bed uncomfortable (see picture). We had made reservation at hotel to eat on both nights of our stay and menu had a good choice, we both ordered steaks and when they arrived were of a small size and clearly been cooked in the microwave which you can tell by the colour, were over cooked and had 'sears' lines' clearly added by touching a hot grill pan or similar. we mentioned this to the waiter who told us that they were using a lot more frozen food as it was cheaper and reducing the use of fresh ingredients to maintain profit margins and speed up cooking times etc. - not a good move. We cancelled the restaurant for the following night and ate in Chester centre, 5 mins walk. On checking out we the guy on reception asked if we had enjoyed our stay but did not listen to our reply as clearly he just expected us to say 'yes it was great' but he did hear us say 'your not listening' to which he replied I have an ear infection and can't hear! Why would you put an employee on reception that is a prime interface with your customers to check in/out if they can't hear properly? Overall a disappointing performance by Crowne Plaza Hotels on this occasion. On a good note the team in the Spa were excellent.

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Monat	Durchschnittspreis
Januar	96 $
Februar	118 $
März	115 $
April	129 $
Mai	157 $
Juni	163 $
Juli	141 $
August	150 $
September	157 $
Oktober	150 $
November	157 $
Dezember	149 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $213	21 $179	22 $118	23 $120	24 $230
25 $100	26 $146	27 $127	28 $127	29 $126	30 $166	31 $181

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
1 $92	2 $143	3 $202	4 $195	5 $101	6 $98	7 $190
8 $89	9 $127	10 $179	11 $132	12 $142	13 $117	14 $242
15 $90	16 $121	17 $172	18 $182	19 $120	20 $226	21 $280
22 $101	23 $164	24	25 $160	26 $179	27 $185	28 $294
29 $103	30 $125

Crowne Plaza Chester by IHG

Preise für Crowne Plaza Chester by IHG

Monatliche Durchschnittspreise

Über diese Unterkunft

Lage

Zimmeroptionen

Standardzimmer, 2 Einzelbetten

Standardzimmer, 1 Queen-Bett

Standardzimmer, 1 Queen-Bett und Schlafsofa

Premium-Zimmer

Premium-Zimmer, Mehrere Betten

Premium-Zimmer, 1 Queen-Bett

Premium-Zimmer, 1 Queen-Bett, Zutritt zur Club Lounge

Suite, 1 Schlafzimmer (Super King)

Premium-Zimmer, 1 King-Bett, Zutritt zur Club Lounge (Super King)

Premium-Zimmer, 1 King-Bett (Super King)

Standardzimmer, 1 King-Bett (Super King)

Standardzimmer

Gästebewertungen zu Crowne Plaza Chester by IHG

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