TownePlace Suites Des Moines Urbandale

Cons: So the door to our room was super hard to open. Most of the stuff in the kitchen was missing. There was no way to clean the dishes or use the dishwasher due to soap missing and went to the front desk and no one could find it. No blankets on the beds only sheets and blankets for the sleeper couch. The grab bar in the shower was unusable because the bolts were lose and coming out. The hotel is renovating which is great. The biggest issue was on Mother's Day they were painting no a huge big deal but there was nothing posted about it. We go in the elevator due to my husband being a disabled vet not able to use the stairs and a daughter with asthma. The toxic fumes in the elevator were so bad we were stuck in our room and my daughter had a severe asthma attack. Everyone got headaches but couldn't go anywhere due to the elevator not an option. So spent most of my Mother's Day in our room and the fume even got into our room. I asked what was being done and was told by front desk that they were going to reach out to management. Nothing and then when I asked for someone from management to call me nothing. This was the wirst Marriott stay to date and makes me rethink ever staying with them again which sucks because we have loved staying with them in the past

The property is under renovation, which wasn't known when the booking was made. Check in took 25 minutes, at 1045 at night, with no lines. Waited 5 minutes and then called the property to get some to the front desk. The room we were assigned was marked "out of service" in the computer and the desk person didn't know how to change that which took trying to get a hold of someone and a long phone call when that finally happened. That is what it is. The room wasn't the cleanest, possibly due to the people renovating it using the fridge, etc and that not being cleaned before being "put back in service". Some stuff appeared possibly not yet finished. The room had a very overpowering smell of paint and/or glue which made it hard to sleep which is the purpose of getting the room in the first place. A little disappointing.

It was a ok stay not very roomy for a suite

The lady working breakfast was friendly. They ran out of muffins as well as juice so only offered milk to drink with breakfast. Disappointing when I can't drink milk. They eggs and bacon was good.

Our check-in was quick and easy. I think the hotel is undergoing renovations. The beds were comfortable, but the bathroom needs some attention. The carpet was ripped up and I stepped on the carpet staple. The bathtub had a large rust spot. Overall the hotel is fine, just dated.