Mercure Norwich Hotel

The hotel is old and tired, ready for a much-needed refit however the staff were very friendly.

Staff were all lovely, but the hotel is like walking back into the 90’s. It was so dated, the pool/sauna/steam room haven’t reopened post covid and it just felt really neglected. Not what I’d usually expect from a Mercure

We arrived early at the hotel but fortunately for us our room was ready and available so we were able to access early. The staff on desk the were very helpfull and were able to provide us with additional teabags as requested. The room we had was an accessible room, it was very clean and tidy. There was air con in the room, only issue we had was that the temperature had been preset with no control to adjust. Breakfast was buffet style, help yourself. There was a very good selection available with a variety of teas and coffees from a coffee machine. We opted for a cooked breakfast which wasn't piping hot, but we find this is normally the case for breakfasts warmed under the counter. Other items included cereals, fruit, yogurts and pastries. We booked the hotel for an event that we attended there that evening. The hotel is dated but overall we enjoyed our stay.

Good hotel some of the areas could do with a spruce up looks tired in places. The staff are all very friendly helpful and polite. Breakfast was excellent with food variety.

The room was clean and warm The breakfast was good ) buffet style) Staff helpful But the hotel is old and tired carpets etc need replacing couldn’t see a lift anywhere if you had needed one