Marlborough Hotel

The two things I want from a quick trip like this are comfort and convenience. Unfortunately the bed was really uncomfortable. The mattress was hard and the pillows were lumpy so we didn't sleep well. We'd booked due to the advertised free parking, that was my reason for choosing here over other locations. On the first night we parked ok in the small car park. On the second night the car park was full, and the road beside was permit holders only. I went in to ask where to park and was directed to a paid for car park nearby. It wasn't far, but it wasn't what we'd booked for. I went back to check the Hotels.com information to see if I'd missed details, but all rooms were advertised with free parking, and it wasn't specified that there were only 4 spaces available for 20+ rooms. Perhaps this information is on the hotel's own booking information, but not where I booked on this site as far as I could see. Neither of these points was the end of the world, but given that they are the two most important things to me, I wouldn't stay here again.

Friendly and helpful staff and general cleanliness and order . Self parking was difficult.

Parking very limited, turn up before half 4 and you either risk it parking opposite or youll have to find a car park.

Nice size room ensuite shower. The hosts sent some articles which i forgetfully left behind. So nice of them. Watch out for parking tickets on street as it's permit only.

It's a small hotel, well located with it's own parking and it's a short walk to Norwich city centre.

Room was nice spacious and clean, however the heater in the room was broken, left in a bit of an unsafe state, nice bathroom however the water from the shower does not have a lot of pressure. Staff were really nice and friendly, breakfast just have to help yourself to toast, cereals, tea/coffee, juice and some fruit. Parking is on street parking and you can only park for 2 hours between 8am and 6:30pm

not the best of experiences, the parking was not available and have told to park anywhere I can find free on street parking. The breakfast was nothing but a formality and should be much better.

Basic but spotlessly clean. Good for a short stay where all I needed was bed and breakfast. My only complaint was that I was not warned that parking was restricted (on Saturdays as well as weekdays) and I got a ticket. Not really their fault, but maybe something to note.

Although parking was mentioned there looks to be only 3 spaces on arrival which had been taken I had to park on single yellows down the road after 18:00 but wasn’t the end of the world. The room was okay but mattress needed updating as felt very worn. Shelf above sink seem to be quite loose so I choose not to use this on the chance it damaged it. The room itself was very warm and although reception was able to lend me a fan it wasn’t really doing much. The curtain although nothing drastic wasn’t really fit for the window so I would advise with it being a room of that size to maybe add in a blind. Staff were very friendly which definitely made the stay a lot nicer but I think the room just needed that little bit of TLC and updating.

Bedroom was nice and clean and useable, separate bathroom ok but stairs inbetween inconvenient. Only continental breakfast available so well hidden in the information or invisible until you get there! Parking was not as described as very limited, parked on street as ok on the weekend but not available during the week.

Overpriced room rate based on poor room condition & cleanliness: Requested a Non-Smoking room with wooden floors in advance of check in. Upon arrival allocated Room 23 - double room. Upon looking at pictures of Double Rooms on websites, we were allocated the smallest double room. The room is not at all as depicted in the pictures - current condition of the room is poor. Room walls are smudged, dirty and have quite a few patches paint chips. Bedside lamp cracked. Bed is very squeaky - squeaky with every movement made. Our bathroom was not any of the pictures advertised - it wasn't as immaculate as any of the bathrooms in the pictures and was much smaller. Room and bathroom not professionally cleaned - dusty furnishings and floor skirtings; drawers in bedroom need a clean; dirty bathroom cabinet; dirt in bathroom floor corners; bathroom basin cup and soap holders dirty; shower door needs proper cleaning. No toilet roll holder and plug in hand basin doesn't stay shut. No sound proofing - hear all movements of people in other rooms, including singing in shower and frolicking. Strong, unpleasant smell lingering in room - unsure if from strong cleaning chemicals used or lingering smell from old cigarette smoke. Shower drain blocked - overflowing so had to cut shower short. All matter of debri was coming up thru the drain. Pictures taken to back what has been stated.

It was a really lovely hotel and seemed clean, although very dusty on the bed frame and window blinds. The bathroom was clean but had a rusty toilet roll holder that needed to be replaced. Great location as only a short walk to the City centre. Overall, I would stay there again.

Great location. Friendly and helpful reception staff. Immaculately and spotlessly clean spacious room with refurbished bathroom. A great base for a couple of days of exploration on a quiet street, especially if arriving by train as there is a shortcut to the station and historic centre if you're on foot (stepped access to a gentle hill)

Lovely staff and very clean, I was on the ground floor and noise was no issue. Good bath/shower. My only complaint would be the softness of the mattress/pillows being too hard but still got enough rest!

We were very happy with our stay at the Marlborough. It was clean and comfortable and staff were very friendly. The location was good too - very handy for the station. We didn't try the breakfast, so can't comment on that.

Room was not cleaned professionally. Very dusty to - skirting, doors and radiators - stains on walls and doors to bedroom and bathroom, staining to carpet and torn to areas, heavy residue to walls/tiling inside bathroom - bathroom not clean, mould heavy to areas and paint peeling/mould to bathroom window/reveals. Bathroom window blind mouldy/dirty and not working. Bathroom stunk of damp/cat pee smell. None of the main room wall side lights worked, 3 x of them were extremely loose off the wall. 1 x extremely broken/cracked socket that had been taped over (which was the main accessible socket for the dressing table!), Breakfast was very limited, was told there is no kitchen in the premises for any breakfast (small cereal packets, some fruit, babybels, and toast), milk and yogurts inside a shared staff/customer fridge (did not look professional and smelt). Very poor for the cost of the breakfast, if I had known I would not of included this and purchased breakfast elsewhere. The only good thing about the stay was the staff, one member of staff was super helpful with regards to taxi services. Aside from this, I would not waste my money again on this hotel. It was not what I expected, for the payment of over £100 I would of expected a professionally cleaned property, not broken sockets and exposed electrics. The bathroom smell was offensive I was unable to leave it open for ventilation and to use. The windows were all so heavily mould around edges, it looked awful. Never again.

Clean and comfortable hotel. I arrived by train and had to catch an early one the next morning. It's in an ideal location for the station 🚉

We had a very comfortable stay. The staff were all very nice and helpful. The room was large and well appointed, clean and comfortable. The continental breakfast was very nice and had everything we needed.

Very pleasantly surprised by how nice and clean this hotel was due to the price. Would happily return to stay again.

Second time I've stayed here. It's good value and in a convenient location near the station. The rooms are a good size and clean. Would return again

The two things I want from a quick trip like this are comfort and convenience. Unfortunately the bed was really uncomfortable. The mattress was hard and the pillows were lumpy so we didn't sleep well. We'd booked due to the advertised free parking, that was my reason for choosing here over other locations. On the first night we parked ok in the small car park. On the second night the car park was full, and the road beside was permit holders only. I went in to ask where to park and was directed to a paid for car park nearby. It wasn't far, but it wasn't what we'd booked for. I went back to check the Hotels.com information to see if I'd missed details, but all rooms were advertised with free parking, and it wasn't specified that there were only 4 spaces available for 20+ rooms. Perhaps this information is on the hotel's own booking information, but not where I booked on this site as far as I could see. Neither of these points was the end of the world, but given that they are the two most important things to me, I wouldn't stay here again.

Big spacious room, very clean and tidy, good service, great location for centre, fantastic value.

Bedroom was spacious and modern with enough facilities to make it a comfortable stay. Town centre was within easy walking distance.

Easy check in, nice people, but world’s cheapest mattress and world’s worst pillows. Would not return to this hotel

This hotel is great but there were a couple is minor issues in the room. The bed missing two slates and the shower head was broken. Overall the facilities were fine but minor things need to be changed. I would use again not an issue.

Nice hotel for the money but a bit noisy outside, no aircon but a nice big fan. Toilet seat was broken and didn't fit the toilet.

Nice clean. But very hot and quite noisy due having to leave window open and is next to railway

We had a very comfortable stay. The staff were all very nice and helpful. The room was large and well appointed, clean and comfortable. The continental breakfast was very nice and had everything we needed.

The walls were very thin so could hear everything/ word the neighbours were saying or doing

Although parking was mentioned there looks to be only 3 spaces on arrival which had been taken I had to park on single yellows down the road after 18:00 but wasn’t the end of the world. The room was okay but mattress needed updating as felt very worn. Shelf above sink seem to be quite loose so I choose not to use this on the chance it damaged it. The room itself was very warm and although reception was able to lend me a fan it wasn’t really doing much. The curtain although nothing drastic wasn’t really fit for the window so I would advise with it being a room of that size to maybe add in a blind. Staff were very friendly which definitely made the stay a lot nicer but I think the room just needed that little bit of TLC and updating.

Perfect location, only five minutes from the train station and 29 minutes to the city centre. Hotel has everything what you need. The room was spacious, shower very nice, plenty of tea and coffee. There is a fridge, a toaster and a microwave in the dining room for visitors. The staff was extremely helpful and friendly.

Very helpful and friendly staff

Nice hotel close to the rail station. Convenient for Riverside. City Centre 20 min walk. Staff helpful with easy check in and out. Buffet continental breakfast which was a reasonable cost and good. Would stay here again.

The reception manager was very helpful on my arrival evening to the point of coming out to say I could park in their car park. My room had a lounge area which was very nice and spacious. The other negative I had was that the pillows were lumpy, but that was a personal thing as made for a disrupted sleep. Otherwise no complaints what so ever and I would stay there again,

Friendly and professional check-in

Lovely little hotel with staff that were amazing

Arrived early and staff helped us out no end! Really appreciated as we had a place to be and had to keep to a tight schedule.

No issues, gave me a late checkout when I asked.

I have been twice to the hotel the double room with shower is ok and the service at breakfast is nice that visit went well. however the second visit, the single room has no bathroom or toilet and the shared one was dirty, it was so noisy overnight the staff were talking at 2am then so noisy all night, I was in the single room and the double room man next to me I could hear him snoring and speaking as if he was in my room. I won't be back. Nobody to greet on arrival at 9pm and nobody to speak to at 7am on leaving.

Really friendly and hospitable, staff are great. Clean and tidy, good location.

We had a car so good location, easy walk to main township, Cathedral, handy coffee shop at end of street with fresh food and good coffee.

Nice hotel close to the rail station. Convenient for Riverside. City Centre 20 min walk. Staff helpful with easy check in and out. Buffet continental breakfast which was a reasonable cost and good. Would stay here again.

Despite the convenience of a few minute's walk from the train station, was a very quiet area.

Excellent location conveniently close to Norwich train station, Carrow Road and the city centre. All within easy walking distance. Check in was great, where I met the very pleasant owner. Room was warm, quiet and clean. Had everything I needed. I think Marlborough Hotel will be number one choice when I'm back in Norwich.

Great stay for 2 nights. So close to train station.

Great location with a shortcut right down to train station. Nicely upgraded older hotel. Staff very helpful. Perfect location if you are going to a football game. Also, pretty close to downtown.

Great location so quiet as well,close to train station and bus stops

It was clean and very close to the train station and city centre

To a Canadian, any hotel that leads with a snowbound shot of the property is okay in my books. Good location (right beside the train station, close to a couple restaurants, Indian takeaways and pubs), reasonable price, decent amenities, and continental breakfast. Main shopping area a 10 minute walk away.

Second time I've stayed here. It's good value and in a convenient location near the station. The rooms are a good size and clean. Would return again

Completely different to the pictures shown......and amenities mentioned.....very average breakfast !!

Nice hotel close to the rail station. Convenient for Riverside. City Centre 20 min walk. Staff helpful with easy check in and out. Buffet continental breakfast which was a reasonable cost and good. Would stay here again.

Room was not cleaned professionally. Very dusty to - skirting, doors and radiators - stains on walls and doors to bedroom and bathroom, staining to carpet and torn to areas, heavy residue to walls/tiling inside bathroom - bathroom not clean, mould heavy to areas and paint peeling/mould to bathroom window/reveals. Bathroom window blind mouldy/dirty and not working. Bathroom stunk of damp/cat pee smell. None of the main room wall side lights worked, 3 x of them were extremely loose off the wall. 1 x extremely broken/cracked socket that had been taped over (which was the main accessible socket for the dressing table!), Breakfast was very limited, was told there is no kitchen in the premises for any breakfast (small cereal packets, some fruit, babybels, and toast), milk and yogurts inside a shared staff/customer fridge (did not look professional and smelt). Very poor for the cost of the breakfast, if I had known I would not of included this and purchased breakfast elsewhere. The only good thing about the stay was the staff, one member of staff was super helpful with regards to taxi services. Aside from this, I would not waste my money again on this hotel. It was not what I expected, for the payment of over £100 I would of expected a professionally cleaned property, not broken sockets and exposed electrics. The bathroom smell was offensive I was unable to leave it open for ventilation and to use. The windows were all so heavily mould around edges, it looked awful. Never again.

Really lovely hotel for the price room is everything it stated to be lovely bathroom! Bed was comfy. Great location too for going into Norwich would recommend staff were lovely and always on hand and informative. Was breakfast If wanted for £5.99 which isn’t a bad deal at all!

No complaints, hotel was clean, staff were friendly, close to the venue we were going to, good selection for breakfast in the morning and was able to park out the front of the hotel. Would use again if visiting Norwich again and needed somewhere stay.

Room was nice spacious and clean, however the heater in the room was broken, left in a bit of an unsafe state, nice bathroom however the water from the shower does not have a lot of pressure. Staff were really nice and friendly, breakfast just have to help yourself to toast, cereals, tea/coffee, juice and some fruit. Parking is on street parking and you can only park for 2 hours between 8am and 6:30pm

To a Canadian, any hotel that leads with a snowbound shot of the property is okay in my books. Good location (right beside the train station, close to a couple restaurants, Indian takeaways and pubs), reasonable price, decent amenities, and continental breakfast. Main shopping area a 10 minute walk away.

not the best of experiences, the parking was not available and have told to park anywhere I can find free on street parking. The breakfast was nothing but a formality and should be much better.

We had a very comfortable stay. The staff were all very nice and helpful. The room was large and well appointed, clean and comfortable. The continental breakfast was very nice and had everything we needed.

Bedroom was nice and clean and useable, separate bathroom ok but stairs inbetween inconvenient. Only continental breakfast available so well hidden in the information or invisible until you get there! Parking was not as described as very limited, parked on street as ok on the weekend but not available during the week.