Sprowston Manor Hotel, Spa & Golf

Firstly, I came here last year and it's was an easy 10/10, but this time was different, I brought the family as we were attending an event near by, the 3 of them have disabilities and have poor mobility, the first problem we came across was that we were put in a part of the building where we had to climb stairs to get to our room, we didn't want to argue this because we just had a long drive and just wanted to refresh for the event but struggled to climb the stairs, secondly, the rooms we were given were above where they were having an event and we could hear music till 2330 and we were not able to calm down and get to sleep till after 0000, there was also a piano near the room and sombody was playing music pretty late, we ordered a double room and it only had one chair, where the twin room we had, had 3 chairs, breakfast was fine, but I have had betting in the likes of travel lodge and holiday inn expeess, but otherwise, the staff was great, the room were cleans and the swimming pool was great

Ok

Club house not very welcoming. Swimming pool was over run with members of the public and swimming lessons on the Saturday. Jacuzzi was out off action . Would have been nice to be for warned about Jacuzzi and swimming lessons/public using the facilities.

WiFi pretty much unusable in the room but ok in the corridor ! Breakfast ok but some cooked items not very hot. Staff more than helpful

The room was dusty and cobwebs were around the inside of the window and we had spiders in there. The hotel was not very well maintained, could do with painting and upgrading of some of the furniture. The wooden panelling in pool area needs attention as well. We booked breakfast for 9am and when we arrived the scrambled eggs were dried up, no black pudding, no bacon and no butter available. Parking was fine. I had wanted to stay at the hotel for a while and was disappointed with my overall experience and would not visit agan.