Holiday Inn Norwich City by IHG

Great location to explore the city and staff were very friendly.

Clean room, comfortable bed, shower and bathroom very clean, room warm enough rea and coffee making facilities available

Lovely staff and great view

Very tired hotel, rooms are basic and everything feels very old

My two daughters and I were informed by reception the night before that breakfast would start at a certain time. However, when we arrived the next morning, we were told by the lady behind the bar that because it was a bank holiday, breakfast would open an hour later. While we understood the change, the staff member was very rude, obnoxious, and unprofessional in the way she spoke to us. When we said we would report the matter, she replied, “I don’t care.” I later reported this to reception, where both staff members were very apologetic and understanding.