Isle Casino Hotel Waterloo Hotel & Casino - A Caesars Rewards Destination

Wish the parking lot was closer. No ice machine on floor 3.

Pool and hot tub were great. Just wished kids were not jumping in the pool from the hot tub. Kids should have supervision to use hot tub.

Went to enjoy pool and whirlpool. Whirlpool wasn't functioning and pool water was unbelievably cold. Unable to access either. Disappointing!!!!!!!!!

Very nice, clean and updated hotel. Pool area and arcade are great for the family.

Great property, but no airport shuttle which was a bummer.

The smoke smell is really off putting. The decor is in need of an update. The fitness center has old broken equipment. The size of room can fit 3 pieces of equipment with about 10 inches between the pieces.

Fitness area was bare to nonexistent. One bike, one elliptical, and two dirty yoga mats. In the the room size of a walk in closet.

My only complaint is that valet parking was closed

nice. wish coffee machine in room and closer parking

Hot tub was down for maintenance, inconvenient

Over all the hotel was fine and affordable, we were there with a group of friends and turned away from the restaurant because they could not or would not accommodate any group of people. Overall it was fine our fist room was dirty but we were quickly given a new room

This hotel is attached to a Casino but the entire hotel smelled like smoke, the pillows were old, and the jetted tub was filthy dirty. I will not stay here again.

Clean, comfortable rooms. Great staff

Clean hotel. Nice pool

Our room had several issues. Food on the map jade, stains on the bedspread, makeup on towels and a used condom in the shower.

Very clean

My room had not been used or clean in a very long time. Everything was dusty, floor not vacuumed, shower had hair in it, and shower head had lime deposits. Towels were old and scratchy.

The bathroom was gross. Puke on the walls

Friday night we had a fire drill. We had to evacuate at 10:55. There was no explanation, and we waited outside in our Pajamas. Two fire fighters with no lights on walk in and walk out. When we went to our room the smell was in the hallway. To evaquate we used the stairwell. The stairwell from eighth floor was filthy, some kind of poop (human or dog) and blood drippings on some of the wall. Our room was not fresh, bathroom had no air vent, and shower needs a good scrubbing. The people were nice.

Room was dirty. Hair in shower . Headboard was filthy. The best part of the hotel is the pool and arcade . This is our 3 rd year in a row staying here and each year it has progressively gotten worse. This will be our last stay.

Check in was fast and easy. The room has been newly remodel and it was beautiful. Bathroom was very clean and big! I also like the idea that you need to use your room key to access the elevators. Great security measure. Bed and pillows were great. And view was awesome too.

The hotel property is in really nice shape. There is a restaurant and bar on site, which is very convenient. What I did not like about the room is the shower. They recently installed. high efficiency shower heads that made it almost impossible to get the soap off of your body and shampoo out of your hair. If that's not important to you, then it's a fantastic place to stay.

The beds are horrible... like sleeping on a rock with a thin blanket on top of it. No springs. No foam. Everything else was really good, but when you only sleep about 1 hour it taints your view of everything else!!

Smelled like cigarettes throughout. Bed must have been 20 years old and super uncomfortable. Water pressure was a joke. Loud. Super loud. At 3am the hotel is blasting music outside the main entrance for no reason. We were on the 4th floor and it woke us up. Do not recommend.

The Wi-Fi in are room was really inconsistent sometimes you had it, a lot of times you didn’t, ask front desk about it and said that was just the way it was. Restaurant hours really bad for early mornings, no coffee maker in room.

DO not go there for work as the WIFI is terrible and they don not care.

Large rooms that are well maintained. Very comfortable stay

Didn't like that there are not coffee makers or microwaves in the rooms. Your given a coupon for coffee downstairs

Beautiful, spacious, quiet room. The hotel -casino was very nice and we would definitely recommend this stay. Everyone was so friendly, ck in, bars and restaurants. Good food too.

Flat Pillows and uncomfortable beds. Don't know what happened it used to be super plush. Now no comforters on the bed. The sheets are stiff and scratchy, and the pillows are so flat. You’d be better off without one. The rooms were either too hot or cold.

On our last morning, we were woken up around 8 by a house keeper barging in, even though we had the do not disturb sign on the door. I was startled and reacted accordingly, and the maid claimed the front desk claimed i had already checked out. And then she left, and we tried to go back to sleep with no luck. Later i asked the front desk, and they said the maid was the one who was mistaken. I found it to show a lack of accountability on any of their parts. I was also bothered by the lack of attention to room maintenance. The door hinges were very loud, and would wake up anyone else sleeping. A spray of wd40 would have resolved it, but it is those small things that can make a difference. Other than that, the hotel was nice and clean. People were friendly, had a nice pool, could see the water park and theme park from our window.

Love the staff. Jessica at front desk very friendly.

The receptionist was so friendly. She really made us feel welcomed. Everything bad very nice.

It was good for the price, but the 'resort fee' is pointless. Not truly a resort. 24 hour desk is not true. Gone from 2-6am daily and no coffee maker in room, coffee shop closed, no one at front desk, means no coffee if leaving before 6am.

Room was perfect. Staff very helpful.

The staff was great! It was an easy check in. They allowed us to check in early as well!

My stay was lovely. Unfortunately, the front desk double charged me and I can't seem to get any staff to help resolve that issue.

We stayed for 2 night. I have stayed at hotels for 2+ nights and housekeeping would clean and restock everything every day we stayed, but not here. I had to take our our garbage out so we could have empty garbage cans. Also had to call for more towels, kleenex, and toilet paper. There were more rude staff members than there were nice.

Check-in was not good. Key wouldn’t work on room so had to get a new one. When got new key, someone was already in our assigned room! Had to go back to check-in desk and get another room/key. Also, waiter in restaurant was not pleasant at all. I didn’t leave him a tip and I never do this!!! Good was expensive and not good!

The room was clean & bed were comfortable. The customer service was lacking in regards to safety and security. About 3 hours after check in about 6pm, we started to hear so commotion in the hallways. A woman and man were arguing very loudly. I tried to just turn up the tv and distract my small children. They settled and the yelling stopped, for a while. About 830/9pm, it got real loud and concerning, so we called the front desk. We were unsure which room it was coming from & with me being alone with my kids, I wasnt leaving the room to find out. Due to the fighting my kids were too afraid to leave the room to go swimming after the first loud altercation. Security roamed the halls and the woman came out of her room, & started yelling at security about why were they there near her room. They appologized to her & she slammed the door in their face. About midnight, maybe a little earlier, I was woken up but an even bigger argument, which involved allot of screaming, banging, and threats regarding their son. Attempted to call the front desk for over 30 mins w/0 answer & was getting concerned for not only our safety but those fighting. It was physical & lots of pounding on the walls & doors. Had to call the cops & the 800 number to the hotel to get any help. No one answered the front desk. Cops came & took the man out but left the woman, who was the aggressor. Told her if they had to come back, she had to go. My kids were so confused & scared the whole night. Terrible experience.

A little difficult to get to the hotel because of road blocks, but we got directions from a competing hotel, which was really nice. We enjoyed being here and have stayed before. Breakfast was pretty limited in the morning but the evening meal was nice at the brewery.

It would have been great to be able to walk and shop but no were close for us to do that..But the parks were very close a d convenient..that was great.

This review is for the rollercoaster nerds out there that want to stay at this hotel because it is the closest to Lost Island theme park. After checking into your hotel room, I do not recommend walking to the theme park because for half of the 20 minute walk, you'll be walking in the street or the grass alongside the street, so just make it easier on yourself and take your car. It's a 3 minute car ride to get there. The hotel has one of the best pools I've ever been in at a hotel and the food at Brew Brothers was pretty friggin good. I recommend the pork tenderloin sandwich. The room was super clean, bed was comfortable and not noisy at all. My only gripe about the hotel is the smell of cigarettes you get as soon as you walk in the lobby. That smell was not in our actual hotel room so I was happy about that. I did not gamble at the casino but there were lots of people there on a Saturday night.

Great hotel and location.

Convenient location to airport. Nice clean rooms and food service.

Clean hotel... like it was close to the water park we were going to... gambling sucked...

hard to get to

Good location, parking, nice room

Great hotel, huge rooms, loved the pool and hot tub space. Has everything you need. Location is kind of far out on its own away from other things but they do have pretty much everything you need there anyway :)

The only hotel very close to the Lost Island Theme and Water Park. Great hotel and perfect for family visiting the park.

We were quite disappointed when we picked this place because of breakfast. But you didn’t open until 9 am. We had to leave before this and asked for coffee with front desk saying to wait.

A little difficult to get to the hotel because of road blocks, but we got directions from a competing hotel, which was really nice. We enjoyed being here and have stayed before. Breakfast was pretty limited in the morning but the evening meal was nice at the brewery.

Rooms were great. Disappointed no food after 10pm for a casino.

It was good for the price, but the 'resort fee' is pointless. Not truly a resort. 24 hour desk is not true. Gone from 2-6am daily and no coffee maker in room, coffee shop closed, no one at front desk, means no coffee if leaving before 6am.

Was a great place to stay! Had live music and also good gambling too! Restaurant in site had great burgers!

No coffee maker in the room and the coffee shop was closed in the morning when I got up. After ordring, I had to wait an hour for my dinner.

Nice place, friendly staff, restaurant had good food.

I was extremely disappointed about the options for eating sunday night. Pizza place sign says closed with the hours Thursday thru Sunday 5 to 9, but it was closed. Come to find out, they are only open friday and Saturday. 2nd issue, no breakfast options monday morning? Everything closed, including snack bar! Love the rooms and large bathrooms and really love the big shower room!

Food at the restaurant was horrid and i could not finish 3 of 3 meals. Salad was okay, but proteins were either over or undercooked.