Comfort Suites Plano - Dallas North

It was a good overall experience

Not hot and I didn’t get my deposit back

Staff was extremely rude and very un accommodating. The water temperature would go cold fast and the water pressure was nothing. Our room phone did not work either. I asked to moved and staff refused too. He had maintenance in our room working on water temperature. He also wanted maintenance to work on phone while we were gone but I refused. I went downstairs to ask for towels & same staff member gave me a trash bag & told me, did not ask me to bring dirty towels to him before giving me new towels. Carpet was damp so could not walk barefoot. Also there was a bug we found on one of the beds but again staff refused to move us. Will not stay here again. He was not wearing name tag so do not know his name. Same staff guy for all incidents I’m reporting. Also when I checked out “Arjun” asked how my stay was & I told him “terrible”. He said “okay.”

Great fun! Awesome breakfast and loved the hot tub!

First, breakfast was good, bed was comfortable... thank you! But our room is smelly, carpet was so dirty, our linen have some yellow spot, there was an ants. Around 11 pm started some people or kids running up and down the stairs, we heard pounding the floor while walking, talking so loud.