Henson hotel

Too much paint, smelly in the room and not good bathroom door, not lock properly. It’s too much cheap Hotel book in my life.

Very dirty premises. Carpets threadbare. Bathroom door had to be forced to open it. Black mould inside shower. Rubbish on floor inside lift. Felt like we didn't want to touch anything. Photos do not accurately reflect the condition of the premises. Would not recommend staying at this hotel. We decided to leave after 10 minutes inside the building, never had to do that before and we have stayed in lots of places.

On arrival we was greated by a very friendly gentleman, who explained where our room was and said we have a sea view, bare in mind i booked a family room for 5! We was given a family room for 4 so we had to share a bed. Now the "family" room was on the third floor. Lift to the 2nd floor then stairs the rest of the way, thankfully we didnt have a baby with us as god help them stairs with a pram. Now the room looked okay ish, bathroom with shower and toilet, mis matched curtains and rusty curtain poles, the beds.. well if you like to scratch all night from bed bugs your in the right place, hard uncomfy mattress and one very thin pillow. As you can imagine zero sleep.. then down for breakfast in the morning at half 8, not a cooked breakfast as we assumed, but a continental breakfast in the same room as a huge pile of laundry and a shopping trolly. Lovely, lets not forget the argument between a member off staff and another paying customer over the hotel not having any hot dogs, then a comment to myself about the customer from the member of staff that was arguing,i wont repeat but lets just say it wasnt the most pleasant and quite a racist remark. Will NOT be coming back, do NOT recommend

Great hotel, great price and a good laugh with staff so friendly

The Room was clean, bed comfortable and staff very friendly, down to earth and cannot do enough to help, I asked for additional pillows and there was no hesitation, Leah on the late aft/eve reception was so nice to speak to and friend not to say genuine, as for all the pull downs this hotel gets I found this to be clean, comfortable and booked to stay again this weekend. We stayed in the Dutchman last year and paid more and we could not wait to leave there. For a budget hotel I would recommend The Nelson as the staff also make it, thank you for a lovely weekend.