The Beach Boutique House

Alles prima. Nettes, hilfsbreites Personal

Rummen ofräscha, skulle behöva renoveras. Pool ur funktion. Många av personalen var otrevliga. Väldigt lyhört.

The hotel is OK, but the original building needs some updating. I am sure I was in the smallest room in the place, the large window faced a wall about 10' away, the other two windows looked a roof, alley and satellite dish. Although I paid up front with a CC, they still wanted a $100USD deposit, this is very old school when you have a CC on file. All that was handled manually, and took forever to get it back on check out.. Had a leaking window during a rain storm and the first morning, there was no hot water. Because the main pool was closed for maintenance repairs, they offered a mediocre lunch buffet for free. Had to use the secondary pool, but unless you had a poolside room, there was no ladder or steps to get in and out of the pool. Hazardous for kids, seniors or anyone with a knee or hip injury. All in all, a pretty mediocre place! The staff were pleasant, especailly the housekeepers.

Hidden deposit requirement of $100 not mentioned upon booking. Guy at the reception was unpleasant to deal with. Incredibly slow check in process - everyday there were people sat in the lobby for several hours as they waited to be checked in (expect 4pm earliest). Cleaning service everyday was not completed before 4pm. Checkout requires you to wait for them to check your room before deposit return. Overpriced bar. No nightlights in room. Window in room did not lock. Gym benches are broken so can’t use it safely. Pool is a bit grimy. 1000thb fine if you dare drink an outside drink at the pool lol. Unpleasant vibe created by all of the above when you’re meant to be relaxing. Wouldn’t stay again there are better places to spend your money.

Overall this property was nice, room was a good size, nice pool, free breakfast was great. However, the check in and check out process was very annoying. I booked through Expedia and requested 2 twin beds but received a room with one double bed. I let the employees know this was not what I booked, but they did nothing to fix it. They seemed very very unorganized as I had booked this through Expedia, did not have records of it so they had to print out the receipt from my phone after taking a photo of it. Had me down as Mr. when I never indicated I was a male. Would not give us water when we asked. The pool was very nice. The check out process also took way too long. Please note this in case you are in a rush to get to the airport as it is an hour drive or longer. I tried to contact the property before I arrived about their shuttle service but they never replied. So, if you book through Expedia and try to message them there they won’t reply. My main issue was that I did not get the room that I had booked, and they did nothing to rectify their error. Otherwise, the location was good and close to a lot of stores and markets nearby and beaches.