Courtyard Charlotte Arrowood

Everything the rooms was nice the pool was fun for the kids

Not the most updated. Saw some dirt in corner of bathroom. But staff very friendly and it got the job done for a quick one night stay. Has a nice open lobby area and good food.

The only negative I have is the ice machine was not working.

Beautiful hotel, highly recommend, felt safe and really enjoyed the rest on the bed, beautiful pool area, lots of shade with the weather being so hot

Not a single working guest ice machine in the hotel - had to go down three floors and visit the restaurant to get ice. Wi-Fi was a pain - name/room didn't work, they insisted it should, wanted to send me to their help desk, I declined. Saw the fine print, called back and asked for an access code, then it worked. Hotels.com site was wrong no EV charging available. Bed very comfy, shower ok, but controls were very confusing and wound up dousing myself in cold water. Clean room, staff friendly.

Stayed just one night passing thru. Great stay and love the balconies. That was a nice surprise.

Car got broken in and was vandalized. I’ll never complain about paying $50 or so for valet service at future places ever again! I know it’s not the hotels fault but I’m super annoyed since it’s not even worth doing a claim. Does this happen a lot? I parked right near the police tower and it should be recorded.

Have no complaints everything was up to par enjoy my room and definitely love having a balcony staff was courteous and friendly very helpful can't wait to stay again.

Service was OKAY . We parked our car Friday night and got up to leave Sunday morning and our car was broken into ! Security only works at night and they don’t have any cameras in the parking lot. So we could not file report with them and only with the police . This place did not seem sketchy upon arrival . However, they didn’t seem Concerned about the break in and showed no sense of urgency or compassion . I would not recommend or be back. The room was nice and cleaned overall but we will not be back for security reasons and safety.

Clean, quiet, spacious, ample parking.

The hotel carpet was so dirty, the room was so loud cannot sleep there at night, when I took my kids to swim to the pool people were smoking there, I had a really bad experience I had to check out after 1 night styed and pay more with different hotel. I'm very disappointed.

The room was clean. My problem is that the company was well aware that the shower to my room was leaking. They still decided to place people into the room on the hopes that no one will complain. Well I got off a 8 hr drive I was too tired to pay it any attention until it was time for us to go to sleep and we had to listen to dripping water all night long. It was very annoying. Then to top it off, the staff at the cafe omg. I was getting clarification on the adult and kid option for breakfast. The female staff person was unpleased by my questions and started to get annoyed. After we clarified everything, I proceeded over to the front desk to complain about the water. The cafe lady decided to rush herself over to the counter and goes to speak to the manager herself. Mind you, she had no clue as to why I went to the front desk. She asssumed I went to complain about her so she tried to jump the gun by getting to the manager before me. The manager comes out and starts talking about breakfast food and all. I quickly stopped her because she never once asked how could she help me she assumed that’s what I needed her for because the other lady proceeded to intervene before me. I was very unhappy with the way customer service went all together is was trash. I felt bothered by the fact that she went to basically tell on me to the manager before I could even speak to her and the entire time I wanted the manager to speak on the leaking water in our room. Not the breakfast.

Staff was very friendly and helpful. Room was clean and quiet.

AC unit dripping water in carpet , paint peeling off in bathroom, mold in bathroom, bathroom sink dripping water on floor .

Cleanliness and quiet

Very nice and updated hotel, clean rooms and comfortable beds. The staff was very friendly and helpful.

Property was nice. Staff was very friendly. We had problems with our tv going in and out and the bathroom reeked of urine.

Very nice, updated rooms. Clean and spacious. And helpful staff.

It was very nice. We went for a cheer competition. It was very close to the convention center. The hotel was very clean and had great service.

Nice, clean and quiet

The hotel carpet was so dirty, the room was so loud cannot sleep there at night, when I took my kids to swim to the pool people were smoking there, I had a really bad experience I had to check out after 1 night styed and pay more with different hotel. I'm very disappointed.

Did not get correct room type; ac and heat barley work, wifi is slow staff rude

Very modern, clean and comfortable. Nice dining area with light fare and cocktails. Easy access to highway

Registration was slow. She didn't know how to check someone in. Couldn't access system. Late night Marijuana dance party next door every night for three nights. Do not stay there. Wifi spotty

The room was as described on the website. The water pressure for the shower was weak. The noise level from slamming doors and hearing our neighbors at 3am was very disturbing!

Not a single working guest ice machine in the hotel - had to go down three floors and visit the restaurant to get ice. Wi-Fi was a pain - name/room didn't work, they insisted it should, wanted to send me to their help desk, I declined. Saw the fine print, called back and asked for an access code, then it worked. Hotels.com site was wrong no EV charging available. Bed very comfy, shower ok, but controls were very confusing and wound up dousing myself in cold water. Clean room, staff friendly.

Very nice and updated hotel, clean rooms and comfortable beds. The staff was very friendly and helpful.

The customer service was excellent, the rooms were clean and modern. Parking was convenient.

Great stay. Overall it was quiet, comfortable and relaxing.

Nice, clean and quiet

Danielle at front desk was so helpful. Thank you for the early availability on checking in!

The room was clean. My problem is that the company was well aware that the shower to my room was leaking. They still decided to place people into the room on the hopes that no one will complain. Well I got off a 8 hr drive I was too tired to pay it any attention until it was time for us to go to sleep and we had to listen to dripping water all night long. It was very annoying. Then to top it off, the staff at the cafe omg. I was getting clarification on the adult and kid option for breakfast. The female staff person was unpleased by my questions and started to get annoyed. After we clarified everything, I proceeded over to the front desk to complain about the water. The cafe lady decided to rush herself over to the counter and goes to speak to the manager herself. Mind you, she had no clue as to why I went to the front desk. She asssumed I went to complain about her so she tried to jump the gun by getting to the manager before me. The manager comes out and starts talking about breakfast food and all. I quickly stopped her because she never once asked how could she help me she assumed that’s what I needed her for because the other lady proceeded to intervene before me. I was very unhappy with the way customer service went all together is was trash. I felt bothered by the fact that she went to basically tell on me to the manager before I could even speak to her and the entire time I wanted the manager to speak on the leaking water in our room. Not the breakfast.

Checked in late at night but still received excellent service

Great location. Super clean. Comfortable bedding. Helpful staff. Secure and safe. Thank you!!

Registration was slow. She didn't know how to check someone in. Couldn't access system. Late night Marijuana dance party next door every night for three nights. Do not stay there. Wifi spotty

Staff was very friendly and helpful. Room was clean and quiet.

Alex the front desk was amazing at helping me out with a handicap accessible tub. The hotel was surprisingly very well kept and well done rooms. I would definitely stop again and recommend to friends and families.

Very nice and updated hotel, clean rooms and comfortable beds. The staff was very friendly and helpful.

Very nice, updated rooms. Clean and spacious. And helpful staff.

We only stayed one night. We arrived wee early in the morning and the gentleman was very kind to us. He even searched the hotel to find a bellhop cart for us.

Close to the railway for Panthers game. Multiple stays here and always a good experience.

Very modern, clean and comfortable. Nice dining area with light fare and cocktails. Easy access to highway

Great location. Super clean. Comfortable bedding. Helpful staff. Secure and safe. Thank you!!

It was easy access to alot and we enjoy the stay

Car got broken in and was vandalized. I’ll never complain about paying $50 or so for valet service at future places ever again! I know it’s not the hotels fault but I’m super annoyed since it’s not even worth doing a claim. Does this happen a lot? I parked right near the police tower and it should be recorded.

I stay at this facility because of it’s convenience.

Service was OKAY . We parked our car Friday night and got up to leave Sunday morning and our car was broken into ! Security only works at night and they don’t have any cameras in the parking lot. So we could not file report with them and only with the police . This place did not seem sketchy upon arrival . However, they didn’t seem Concerned about the break in and showed no sense of urgency or compassion . I would not recommend or be back. The room was nice and cleaned overall but we will not be back for security reasons and safety.

Hotel and staff were great! The dining options close by were not great except fast food.

It was very nice. We went for a cheer competition. It was very close to the convention center. The hotel was very clean and had great service.

Clean room and great staff. Older hotel, not much around the hotel. Overall good for a night or two.

The room was clean. My problem is that the company was well aware that the shower to my room was leaking. They still decided to place people into the room on the hopes that no one will complain. Well I got off a 8 hr drive I was too tired to pay it any attention until it was time for us to go to sleep and we had to listen to dripping water all night long. It was very annoying. Then to top it off, the staff at the cafe omg. I was getting clarification on the adult and kid option for breakfast. The female staff person was unpleased by my questions and started to get annoyed. After we clarified everything, I proceeded over to the front desk to complain about the water. The cafe lady decided to rush herself over to the counter and goes to speak to the manager herself. Mind you, she had no clue as to why I went to the front desk. She asssumed I went to complain about her so she tried to jump the gun by getting to the manager before me. The manager comes out and starts talking about breakfast food and all. I quickly stopped her because she never once asked how could she help me she assumed that’s what I needed her for because the other lady proceeded to intervene before me. I was very unhappy with the way customer service went all together is was trash. I felt bothered by the fact that she went to basically tell on me to the manager before I could even speak to her and the entire time I wanted the manager to speak on the leaking water in our room. Not the breakfast.

I'm a fan of Marriott brand hotels because of the consistent cleanliness and safe locations. This Courtyard was easy to find for my first visit to Charlotte and offered a wonderful bistro inside with apps, wine, beer, etc in the evening as well as good coffee in the morning (for purchase) which meant I could relax and have all I need in this site. Charlotte also exceeded my expectations, offering many local restaurants and great nightlife adventures.

Very modern, clean and comfortable. Nice dining area with light fare and cocktails. Easy access to highway

Not the most updated. Saw some dirt in corner of bathroom. But staff very friendly and it got the job done for a quick one night stay. Has a nice open lobby area and good food.

Everything was perfect, nice staff, great food and great vibes

Only thing missing is a free continental breakfast

There is no complimentary breakfast but they do have Starbucks