Courtyard by Marriott San Antonio Airport/North Star Mall

Car was broken into, plus 3 others with no security around the area. But the seafood restaurant next door has security.

There was no hot water for the shower and the manager didn’t acknowledge the inconvenience, offer an apology or even suggest that another room might be available for a shower. It was the morning and instead the veracity of my claim was questioned. She then stated upper management would be in contact with me, but that never happened. Those who are not conscious of the customer’s experience have no business being in the hospitality field.

Hotel was nice. Unfortunately parked cars were broken into overnight. Very sad to see lots of bokeh windows.

Clean, comfortable, friendly staff, convenient location to medical office complex. Great shopping and restaurants nearby. Convenient to shopping and airport.

Staff was very friendly and helpful, but the property is old and in serious need of an upgrade.