Quality Inn Sumter near Shaw AFB

The hotel was under construction didn’t know if it was even open until I walked in

The location looks as if it needs to closed. The parking lot was torn up and had lots of pot holes with parts of it taped off with caution tape.The rooms were extremely dirty. We had to ask to be switched to another room, due to the fact that it was so dirty. After being switched to another room it was just as dirty as the first. We ended up buying our own cleaning supplies and cleaned the room ourselves. Walls were splattered with unknown substances and drawn on with markers. Nats were flying around in the room. Bathroom walls were filthy and the door was damaged and wouldn't close. Dirty sink and mirrors. The hair dryer fell off the wall. The room was dusty with cob webs. The wall sockets weren't working and if they did you were almost shocked plugging in anything, majority of the lighting didn't work in the room. Holes in the wall. Bed sheets had cigarette burn holes in them. The mini fridge leaked water all over the floor and froze everything whether you wanted frozen or not. We weren't told of the complementary breakfast. Front desk staff were very unprofessional in attitude and attire.

The grounds are nothing like the pictures and the service is very bad. The toilet wouldnt stop running, the keys had to be reset daily...Looks like its been under construction for years...would not recommend and very disappointed that hotels.com has it on their site..smh

This place is falling apart. Parking lots was half dirt and the other half chunks of concrete. The front desk guy gave me a room that was already occupied. Went up to the room and the door was open. I looked in and someone was already there. It also looked filthy which was representative of the rest of the property. I was totally uncomfortable staying there so I went down the road and booked somewhere else. Front desk refused to give me a refund. I do not know why Hotels.com even lists this property. I have booked numerous time with you and this is by far the worst experience ever.

Building is under construction and shouldn’t even be open. The railing to the balcony has slats of wood (very image). The water in the sink was brown. Shower water was fine. Parking lot was full of litter. Felt like I was I. Witness protection in a trap house

Appears to be doing remodeling, but things weren't organized. Waterhose laying across walkway. Clerk very rude to us and customer on the phone.

Horrible. This place is being renovated so there are windows and ledges boarded up. There is loose concrete everywhere and the walls have chipped paint on the exterior. The water was coming out brown while I was there also. I waited a long time for the water to clear up, took a shower and then i was itching! It looks real super sketch especially when you gotta go around the side to park in the cut which is dark at night and the parking lot is tore up with potholes. Another issue is you get charged up front so if you plans change its hard to get a refund.

They are doing remodeling, which makes some areas messy with construction. The areas that are remodeling look nice. For the price, a good place to stay.

There was no clear indication of where the office was. Parking lot was very dark. Made it look very unsafe for a single woman.

The hotel The parking lot was destroyed. Everything was under renovation, so they should close the place when it looks like that. And it's too dangerous for people to be there. Brown water came out. They tried to say they just changed the filters, but 2 days later still Brown water. It made our skin itchy. We worked late and we came to the hotel. It was dark, it sucked.What are you gonna do

Excellent service as always and super clean rooms

The bathroom wall had black mold. The hair dryer fell off the wall, the sink faucet handle came off when I went to turn water on. Killed two German roaches. Worst place I have ever stayed in. The Manager offered me a discount on next stay. Told him I was there for a funeral and would not be returning in future. Did not offer any other compasation.

The first room did not have a working key card, we were given a new keycard and it still did not work. The second room we were moved to was full of spiders and cobwebs, limited lighting and no toiletries

The location looks as if it needs to closed. The parking lot was torn up and had lots of pot holes with parts of it taped off with caution tape.The rooms were extremely dirty. We had to ask to be switched to another room, due to the fact that it was so dirty. After being switched to another room it was just as dirty as the first. We ended up buying our own cleaning supplies and cleaned the room ourselves. Walls were splattered with unknown substances and drawn on with markers. Nats were flying around in the room. Bathroom walls were filthy and the door was damaged and wouldn't close. Dirty sink and mirrors. The hair dryer fell off the wall. The room was dusty with cob webs. The wall sockets weren't working and if they did you were almost shocked plugging in anything, majority of the lighting didn't work in the room. Holes in the wall. Bed sheets had cigarette burn holes in them. The mini fridge leaked water all over the floor and froze everything whether you wanted frozen or not. We weren't told of the complementary breakfast. Front desk staff were very unprofessional in attitude and attire.

The room was clean, but there was no Cold Water at the lavatory. It wasn’t pleasant brushing my teeth with Hot Water. Remodeling in the lobby left a lot of dry wall dust everywhere. The parking lot has so much trash and holes, it may as well be a gravel lot. No exterior lights or signage, so you can’t find it at night. Handicap Parking is a joke. Very poorly marked. Trash along the sidewalk. Looks like no one has picked it up ever. The place looked trashy.

Clean rooms, excellent staff and friendly hospitality

Overall experience was fine hotel was clean

The hotel lobby did not have AC the 2 days I was there. Language barrier with ALL staff. Our room was dirty upon check in. There is a gap in the door so there was dirt, pieces of small trash, and critters of all sorts that came in through the gap in the door pictured below a towel in front of it. The bed was absolutely disgusting sheets had not been changed, yet the bed was made. There was something spilt on top of the fridge door. Inside was dirty and not wiped down/sanitized. Dr¥g deal happened multiple times outside our room door. We left to go get dinner, gone an hour or so and came back to our room smelling like weed as if someone smoked in our room. The parking lot is HORRENDOUS!!! Expect to get an alignment upon leaving because there’s so many you’re almost entitled to hit 1 or 2 on your way in or out. Please don’t listen to the rest of these reviews like I did. Pay the extra $$$ and stay somewhere else. Especially if you have small children like me.

Showed up and renovations were going on. Outside of hotel looked run down and trash in parking lot. Walked into room and had to ask for another room because it had not been cleaned. Walked into another room and started unpacking to see a huge roach and then another bug go across the floor. On up side the room was not bad . Had hot water and tv worked well. There is a reason the price isn’t bad. Actually thought the hotel was closed when we pulled up because it looked so run down. Would not stay here again personally. If you’re looking for a decent low price place to stay this is it. Big pool also.

The cleanliness of the room

The first room did not have a working key card, we were given a new keycard and it still did not work. The second room we were moved to was full of spiders and cobwebs, limited lighting and no toiletries

Tv dont work asked and asking yo fix it last nite of stay had to move to different room

The property is under renovation but the rooms are still very nice. The bed was super comfy. It was VERY quiet! The construction workers didnt start being loud until around noon when everyone would be awake which we appreciated!

Showed up and renovations were going on. Outside of hotel looked run down and trash in parking lot. Walked into room and had to ask for another room because it had not been cleaned. Walked into another room and started unpacking to see a huge roach and then another bug go across the floor. On up side the room was not bad . Had hot water and tv worked well. There is a reason the price isn’t bad. Actually thought the hotel was closed when we pulled up because it looked so run down. Would not stay here again personally. If you’re looking for a decent low price place to stay this is it. Big pool also.

Excellent service as always and super clean rooms

Had to go to office two days for towels. One time to get sheets. No electricity near mirror. Reported 3 times. Will not go back or recommend

It was HORRIBLE!!!!! I wish I could do zero stars. I booked 2 nights coming in town from Atlanta for the death of my Aunt. The first night the power went out from 9pm until 3am. Me, my husband and our young children had to stand outside of the hotel for hours. After being so hot and tired we went to stay with a family member. We could not get in the room once we left, I needed my medicine and my daughter breathing treatment. Guy at the front desk asked me if I had something sharp to open the door. The next morning I called the front desk to ask if the power was back on and how we would be compensated. She told me that she would refund me for the night I didn’t stay but I had to pay for the night that I didn’t stay because of no lights. Upon checking out the WHITE guest told us that they received a free night but the black people had to check out. Do not book this hotel. They are rascist. I wanted to slap her face at the front desk so bad

The hotel staff is very friendly and accommodating. The room was clean. The hotel is under renovation and will likely be better in the near future.

Staff attempted to charge an early check in fee even after showing we were checking in at the time shown on our reservation. Front desk needs to take a class in customer service. We did not stay!

Well the service is great they have a restaurant with good food good staff

The grounds are nothing like the pictures and the service is very bad. The toilet wouldnt stop running, the keys had to be reset daily...Looks like its been under construction for years...would not recommend and very disappointed that hotels.com has it on their site..smh

Clean rooms, excellent staff and friendly hospitality

This place is falling apart. Parking lots was half dirt and the other half chunks of concrete. The front desk guy gave me a room that was already occupied. Went up to the room and the door was open. I looked in and someone was already there. It also looked filthy which was representative of the rest of the property. I was totally uncomfortable staying there so I went down the road and booked somewhere else. Front desk refused to give me a refund. I do not know why Hotels.com even lists this property. I have booked numerous time with you and this is by far the worst experience ever.

Appears to be doing remodeling, but things weren't organized. Waterhose laying across walkway. Clerk very rude to us and customer on the phone.

Well the service is great they have a restaurant with good food good staff

The location looks as if it needs to closed. The parking lot was torn up and had lots of pot holes with parts of it taped off with caution tape.The rooms were extremely dirty. We had to ask to be switched to another room, due to the fact that it was so dirty. After being switched to another room it was just as dirty as the first. We ended up buying our own cleaning supplies and cleaned the room ourselves. Walls were splattered with unknown substances and drawn on with markers. Nats were flying around in the room. Bathroom walls were filthy and the door was damaged and wouldn't close. Dirty sink and mirrors. The hair dryer fell off the wall. The room was dusty with cob webs. The wall sockets weren't working and if they did you were almost shocked plugging in anything, majority of the lighting didn't work in the room. Holes in the wall. Bed sheets had cigarette burn holes in them. The mini fridge leaked water all over the floor and froze everything whether you wanted frozen or not. We weren't told of the complementary breakfast. Front desk staff were very unprofessional in attitude and attire.