WoodSpring Suites Petersburg near Fort Lee

First of all, had I known that this was a hotel being used to house Virginia State University students, I would never booked this place. It was like being back in college at the age of 65. There was Marijuana smoking, cooking in the rooms which set off the fire alarm for all floors on Thursday night of my recent stay. Secondly, only one towel was in the room. The front desk clerk, who couldn't give a damn about us, said we would have to pay extra in order to receive towels for the room. Needless to say an argument ensued. If I could have canceled my stay, I would have. Students were in and out of the hotel making noise as if they were on campus. Yes, I went there for Virginia State University's homecoming, but I had no idea the hotel was requisitioned by the university. I paid for a room with 2 queen beds, but was told by the front desk, it didn't matter what I paid for or requested, the university was getting ALL of the queen rooms. We were given a king bedroom. The front desk personnel had the personality of a wet blanket. They were only concerned with the students. I travel often, but this is one hotel in the Petersburg, Va area I will never stay in again. I would advise anyone my age or even younger to stay far away from this hotel/dormitory. The hot water in the sinks took forever to get hot and the shower curtain allows water to get on the bathroom floor, the bedroom floors were dirty and sticky, we had to wear socks in order to walk on the floor. Bad bad.

Beware. This place is pet friendly but it’s a $50 fee per pet. What I thought was a great rate turned out to be a very expensive stay. The place is non smoking but the pot smell is horrible. We had a non smoking room but when we first opened the door, there was a very strong smoke smell. There were no towels in the room.

Overall, the hotel was nice however we had trouble getting checked in. We purchased the hotel room on a road trip so that we would have a place to stay for the night. Upon arrival, they did not have a room ready for us allegedly. However, after some searching suddenly a room was made available? There were a few of us in the lobby with the same issue. The lady at the front desk was pretty nice, but she did ask someone their legal status which I’m not sure why that happened. Just FYI.

Was traveling from North Carolina to Virginia for a funeral when I arrived at the hotel I was informed by the young lady at the front desk that they have been trying to reach me all day to let me know that they had overbooked and my rooms were no longer available when I asked her how could that happen because I had spoke to someone earlier in the day to inform them that some of my family members will be arriving early and would they be able to get the rooms and I was informed that they would be also I know when I filled out the reservation there is a spot in there for your phone number

Do not go here! I booked 4 days in advance, but they did not have a clean room. The elevator was broken and I hauled all of my luggage up to the 4th floor only to open the door to unmade beds and trash! I reserved a King but it was 2 twins. Other guests present while I was trying to check in had the same issue. This was after 7 PM, check in is at 3! There were no housekeeping carts in the hallways. I had to find a new hotel at the tail end of a long travel day. The woman at the front desk was nice but overwhelmed, and it looked like she was keeping track of room changes on paper, not in the computer. It was a long list. I don't think anyone else was even working there. She was busting her ass running up and down the stairs to check on room availability. So overwhelmed I felt bad for her. Whoever owns this place should be ashamed. Of themselves and get out of the hospitality business. Please don't market on hotels.com if you're staffing a bare bones extended stay type of crew. Reporting to the BBB as well. I've had per diem jobs and stayed at terrible hotels on purpose to save money. Even the worst held true to bookings. A frustrating waste of time and I doubt I'll get my money back.