Mercure York Fairfield Manor Hotel

Older hotel, so rooms are not modern, but are clean and comfortable. Staff went above and beyond to be helpful, so that was the best part of the stay. Nice common area and restaurant.

Meals were delicious. Staff was wonderful. Rooms were fine but bathrooms need an upgade.

Excellent for parking and a wide choice for breakfast, however the evening meal menu was limited but the portions were good.

Wonderful breakfast, only issue was extremely busy one morning & staff had no idea how to manage it. Staff told us to wait in lounge area but no room numbers taken so staff had no clue as to who was first in the queue etc & led to some people waiting a very long time while others went straight through! Room was very clean but shower screen didn’t fit properly & led to water leaking on floor. Had to jam a towel in it. Room could do with updating.

Breakfast was, although would prefer to be served free tea & coffee, rather than having to queue at a machine forva very average drink. Room was comfortable & spacious, despite the decor being a little worn especially in the bathroom. Parking was good. All the staff we had contact were excellent, very friendly and helpful.