Oasis Palms Resort

Needs hot water fixed only had semi warm showers, killed numerous terminates and roaches, mosquitoes were out due to makeshift pond. No sheets or blankets for pull out couch. No trash bags to take out trash had to get my own. Air conditioner needs to be replaced or upgraded.

It's not bad for the price! It was a little weird they have on a paper of rules to make the bed before you leave? So I'm not sure if the sheets are washed after each stay. They pretty much make you do the cleaning part when they should have a cleaner? The rules were just odd.

The room was really cute and was perfect for our stay. The air was nice and cool. Unfortunately, it wasn't as clean as we would prefer. A container of food was still in the fridge upon arrival and there were all kinds of stuff under the couch when we folded out the sofa bed. As a former housekeeper, I felt attention to detail was lost a lit bit. This property was in a great location and access to the beach. There were plenty of options close by for a quick bite or shopping as well. The pool area was also very nice. Enjoyed our stay!

When I first booked this stay about a week before my stay, the staff was hard to get a hold of. I had to call several times to get a hold of anyone to confirm my reservation. First red flag. Once we arrived in Florida, I knew we would not be arriving at the location until midnight, well past the scheduled check-in time. I called the front desk (once again, it took several calls for me to get a hold of anyone), and they mentioned there was a virtual check-in option. I sent my information over and was meant to have a code emailed to me. I did get an automated email, but it wasn't until we arrived at the hotel that I realized that it did not have the code attached. This was around 1-1:30 am. My party was effectively left stranded outside the property with no way to get inside our room. The hotel itself was not in the best shape, made worse by how late it was. The area felt unsafe and a bit rundown. We tried calling the front desk, after hours line, and texting through the Hotels.com portal several times and received no response. We ended up waiting for about an hour at a nearby restaurant to see if we would hear any response, but ended up having to drive 2+ hours to return to a friend's apartment so that we could have a place to stay for the night. Even now, an entire week later, we have not heard anything back from the hotel regarding the incident. Even though we did receive a refund (through Hotels.com), the entire incident was entirely preventable and very unprofessional.

This was a great place! Also- the two bedroom I booked had two bathrooms, but only one bathroom was listed! I almost didn’t stay because of that- what a pleasant surprise!! It’s 1 full bathroom and one half bath. Place is a perfect location and the room was very nice, quiet, comfortable. My only complaint: check out is at 10:00 am and they are not flexible. This is super early. And you can’t check in prior to 4 pm. Hours suck, but I would stay again. I’m shocked at all the bad reviews