Cambridge House Hotel

the staff were absolutely atrocious. they cancelled our room passkey due to us not paying for parking, despite the fact we had sent them proof of payment. also check out time is way too early

No staff on site for check in, had to stand outside and scan a qr code to whatsapp a team who were slow to respond. Room was ok but basic, supplied 1 small hand towel and no extra toilet paper. Room had an AC unit with a big hole in the wall vent, but heating did not work and room was freezing

I arrived and someone was already in my room, after them being told their room wasn't ready and being put into ours. We were then told that we could go into another room and the room had not even been cleaned. The window also didn’t shut and the door handle had fallen off the window so was very cold thought the night. Will not be returning

The staff was reluctant to provide a satisfactory positive experience. I had to repeatedly request the provision of toiletry amenities, but the service was poorly handled. No response.

The property is run virtually staffless. The is no reception, requests for replenishing towels, toilet roll and toiletries by WhatsApp were ignored. They changed key codes for the bedroom without notification which meant making phone calls just to enter the room. Would not recommend to anyone. It seems more like a student hostel than a hotel. Requests for parking instructions were also ignored meaning we parked in the station carpark at considerable expense.