The Shurland Hotel

Clean hotel rooms , big gym and nice jakuzzi :)

Free membership to the gym and sauna

Staff were helpful, Car Parking was convenient, Room was clean and functional.

Our suite was fantastic. The manager was very attentive his staff was new and learning. The bar not having draught beers was poor. The spa and jacuzzi was great. Breakfast was 50/50 evening food was filling.

Hotel was clean but dated. Service was not good booked room with buffet breakfast but never got any breakfast even after showing our confirmation Evening receptionist was polite but daytime one was quite rude. Asked for owners contact details to complain but was told he did not know who owner was. Not very helpful so left without breakfast as restaurant was locked and they had no intention of providing any food. Bar was there but could not use

Pillows wasn’t the best but did mention this and they will look into better ones and site was safe and secure aswell as quite all night and early morning staff was very polite helpful and friendly and towels and bedding was nice soft and clean too

Wasn’t as bad as other reviews made out. A pleasant chap on reception, although communication was a little tricky, we got there through a bit of charades, the room was dated and there’s no bar/restaurant as advertised. In our room the Tv was fixed to the wall where you couldn’t watch it from the bed. Towels smelt musty. A budget hotel, ok for an overnight stay if on business. I’d be well upset if I was on holiday!!

Restaurant and bar not open even for guests nowhere to eat atound hotel

Very nice hotel for what I needed. The guy who checked me in also did the bar and cooked my evening meal, very polite chap. Room was a bit dated but clean as was the bathroom. Bed was ok but wouldn’t want to sleep in it every night. The shower could do with an update. Continental breakfast did the job. Overall I would stay again but I think this hotel has so much potential and is probably a work in progress.

The hotel was excellent value for money, clean, and comfortable and the staff were all friendly. I booked the hotel as I had entered 'Chase the Sun' and needed somewhere local for the early start on the Saturday morning. The hotel is roughly 4 miles from the start line and with 24hr access was perfect for family who had travelled with me.

The hotel itself seemed ok but we were only there one night and didnt spend a lot of time there. The bed sheets were clean but the room itself wasnt. It looked like years of thick grey dust built up on the light fitting, floor needed hoovering too. Staff were friendly and helpful. Ok for a very short stay if your not expecting much

Very basic room. Very dirty bathroom - dusty edges and sticky floors. Lighting was awful - no bed side lamps and bright bulbs. Our room was above the londis which has a beeping door whenever anyone opens it.

I got bites around my ankles as soon as i got into the room, floor had not been vacuumed, cups were dirty, bathtub needed a scrub. Really disappointed.

Staff were helpful, Car Parking was convenient, Room was clean and functional.

Was worried when i read the reviews but found our room clean, staff friendly, id say theyve given the place some tlc, we slept well but wouldve liked pillow protectors on pillows and also the mattress had a duvet folded on top so could do with a new one but saying that had great nights sleep. Quiet, comfortable, clean what more can you ask. Would definitely stay again

This is the worst hotel I have ever stayed at by far. Black mold on the windows of the honeymoon suite, Jacuzzi bath that is broken. Very squeaky four poster bed. When highlighting to the manager the cleaning staff became abusive. The receiption staff tried to charge 5 pounds per person for breakfast which was included in booking. There is no hot food available for breakfast only stale crumpets and muffins, Dirty glasses and cutlery. The manager stated the locals are happy with the condition of the rooms which will explain what sort of people stay and work at this hotel. Avoid at all costs if you want a clean healthy night stay. Avoid taking your children here as it would be damaging to there health and given the abusive behaviour from the cleaners when trying to speak with manager it would not be suitable for a yound child to see or hear that behaviour from an adult. Due to Corona virus you would think there are measures in place to ensure the hygeine is the top priority. Hotels have refused to give a refund

very friendly, very clean would definitely stay again

Wasn’t as bad as other reviews made out. A pleasant chap on reception, although communication was a little tricky, we got there through a bit of charades, the room was dated and there’s no bar/restaurant as advertised. In our room the Tv was fixed to the wall where you couldn’t watch it from the bed. Towels smelt musty. A budget hotel, ok for an overnight stay if on business. I’d be well upset if I was on holiday!!

The whole place looked tired and unloved, the room was unclean with coffee stains up the doors paintwork old, chipped and in need of attention. The bathroom was tiny. And dirty. Although the towels were fresh. In short a far cry from its advert. Didn’t. Have a clue regarding the food it was awful. Will never stay again. But the staff were great.

The hotel was excellent value for money, clean, and comfortable and the staff were all friendly. I booked the hotel as I had entered 'Chase the Sun' and needed somewhere local for the early start on the Saturday morning. The hotel is roughly 4 miles from the start line and with 24hr access was perfect for family who had travelled with me.

Rooms need updating

Let us start with the positives: The bed was one of the most comfortable ones we had slept in away from home, the staff was friendly and helpful, the meals we purchased were freshly prepared and excellent. Cleanliness was acceptable, but could be improved. Now the "niggles": The hotel is clearly in need of refurbishment. The room advertised as "deluxe" clearly was not. Shortcomings ranged from dangerous, such as the lack of a non-slip mat in a slippery bath, to annoying, such as the lack of racks to dry towels. Here is a short list of other ones: No hooks to hang up potentially wet outdoor clothing, only 5 hangers in a massive wardrobe, no hand towels provided, a non-functioning TV because of a defect aerial connection, old-fashioned bath/ shower mixer taps which dripped and left limescale deposits in the bath. A negative outside the hotel's control was the location of our room no.10 which faced the Eastchurch main street with a pub directly opposite. Friday night was noisy, Saturday night even more so with loud singing up to 1 a.m. on Sunday morning. During the hours advertised there was someone on the premises all the time, but the hotel was clearly run on a shoestring and staff were often difficult to find. Another fact worth mentioning is that a continental breakfast was included in the price of the booking, but we were not aware of this fact, nor were the staff when we first asked, until they looked at the booking. A mixed experience, but overall enjoyable.

Very basic room. Very dirty bathroom - dusty edges and sticky floors. Lighting was awful - no bed side lamps and bright bulbs. Our room was above the londis which has a beeping door whenever anyone opens it.

Lady on reception when we checked in was very helpful. The room was VERY small - difficult to move around. We had no hot water the first morning but this was rectified during the day. Our booking included continental breakfast but we ended up only having toast after the first morning as it wasn't very nice & limited choice which was the same every day.

The only thing i can say against our stay is ,the room we was in had a continuous noise ,sounded like a big fan or motor ,not too noticeable through the day ,but night time sounded quite loud

Room was cold, no jacuzzi bath as advertised, smaller bed than stated. Uncomfortable bed. Breakfast was meant to be included but we got told we had to pay £5 each… If you are looking at staying here I highly recommend taste buds the burger van across the road does breakfast, chips, burgers and even steak!!

Room was clean but damp patches in the bathroom ceiling with holes in it was not pleasant wardrobe was peeling and taps made terrible noise when you turned it on sink was cracked

The staff were friendly and accommodating but the quality of the room wasn’t great at all, sadly. The bed was very old, mattress was very soft and you could feel the springs - I was very lucky not to put my back out on the two nights I stayed. The whole hotel needs a refresh. The bathroom was tired, the water system was struggling at times and making some very odd sounds. Carpet wasn’t cleaned and needed replacing. The continental breakfast wasn’t appealing so me and my wife decided to drive out and find a service station to have some breakfast 15 mins drive out.

The room required refurbishment, there was no blind in the bathroom over looking the high street the extractor fan was noisy and there was no hot water in the sink and the noise from the tap was not pleasant. The mattress on the bed was knackered and required replacing putting a mattress topper on does not resolve the issue. A terrible nights rest due to the poor mattress.

I didn’t like to said is king size bed but it was double

Let us start with the positives: The bed was one of the most comfortable ones we had slept in away from home, the staff was friendly and helpful, the meals we purchased were freshly prepared and excellent. Cleanliness was acceptable, but could be improved. Now the "niggles": The hotel is clearly in need of refurbishment. The room advertised as "deluxe" clearly was not. Shortcomings ranged from dangerous, such as the lack of a non-slip mat in a slippery bath, to annoying, such as the lack of racks to dry towels. Here is a short list of other ones: No hooks to hang up potentially wet outdoor clothing, only 5 hangers in a massive wardrobe, no hand towels provided, a non-functioning TV because of a defect aerial connection, old-fashioned bath/ shower mixer taps which dripped and left limescale deposits in the bath. A negative outside the hotel's control was the location of our room no.10 which faced the Eastchurch main street with a pub directly opposite. Friday night was noisy, Saturday night even more so with loud singing up to 1 a.m. on Sunday morning. During the hours advertised there was someone on the premises all the time, but the hotel was clearly run on a shoestring and staff were often difficult to find. Another fact worth mentioning is that a continental breakfast was included in the price of the booking, but we were not aware of this fact, nor were the staff when we first asked, until they looked at the booking. A mixed experience, but overall enjoyable.

Nice room , bed very comfortable. The man at reception was very helpful .

It was a nice room the staff a very friendly and helpful. They can be hard to find but if you wait they do come. The shower in my room did not have much pressure but it worked. The bed was nice and the food was great

Hotel was clean but dated. Service was not good booked room with buffet breakfast but never got any breakfast even after showing our confirmation Evening receptionist was polite but daytime one was quite rude. Asked for owners contact details to complain but was told he did not know who owner was. Not very helpful so left without breakfast as restaurant was locked and they had no intention of providing any food. Bar was there but could not use

This is a cheap hotel in the middle of sheerness. No it’s not five star but service was excellent. Can’t remember the last time a staff member showed you to the room. Would definitely stay again.

Pillows wasn’t the best but did mention this and they will look into better ones and site was safe and secure aswell as quite all night and early morning staff was very polite helpful and friendly and towels and bedding was nice soft and clean too

This is the worst hotel I have ever stayed at by far. Black mold on the windows of the honeymoon suite, Jacuzzi bath that is broken. Very squeaky four poster bed. When highlighting to the manager the cleaning staff became abusive. The receiption staff tried to charge 5 pounds per person for breakfast which was included in booking. There is no hot food available for breakfast only stale crumpets and muffins, Dirty glasses and cutlery. The manager stated the locals are happy with the condition of the rooms which will explain what sort of people stay and work at this hotel. Avoid at all costs if you want a clean healthy night stay. Avoid taking your children here as it would be damaging to there health and given the abusive behaviour from the cleaners when trying to speak with manager it would not be suitable for a yound child to see or hear that behaviour from an adult. Due to Corona virus you would think there are measures in place to ensure the hygeine is the top priority. Hotels have refused to give a refund

Staff are fabulous , very friendly and enjoy making their guests feel special. Had a great stay, will be back

Me and my Sister stayed for one night and the staff were very kind and ever so helpful. Lovely room and it was just what we needed for a couple of days in Leysdown. Very reasonable priced. We will definitely go back there again.

Very clean and comfortable bed. Emmanuel was a very kind and helpful staff.

Let us start with the positives: The bed was one of the most comfortable ones we had slept in away from home, the staff was friendly and helpful, the meals we purchased were freshly prepared and excellent. Cleanliness was acceptable, but could be improved. Now the "niggles": The hotel is clearly in need of refurbishment. The room advertised as "deluxe" clearly was not. Shortcomings ranged from dangerous, such as the lack of a non-slip mat in a slippery bath, to annoying, such as the lack of racks to dry towels. Here is a short list of other ones: No hooks to hang up potentially wet outdoor clothing, only 5 hangers in a massive wardrobe, no hand towels provided, a non-functioning TV because of a defect aerial connection, old-fashioned bath/ shower mixer taps which dripped and left limescale deposits in the bath. A negative outside the hotel's control was the location of our room no.10 which faced the Eastchurch main street with a pub directly opposite. Friday night was noisy, Saturday night even more so with loud singing up to 1 a.m. on Sunday morning. During the hours advertised there was someone on the premises all the time, but the hotel was clearly run on a shoestring and staff were often difficult to find. Another fact worth mentioning is that a continental breakfast was included in the price of the booking, but we were not aware of this fact, nor were the staff when we first asked, until they looked at the booking. A mixed experience, but overall enjoyable.

Very basic room. Very dirty bathroom - dusty edges and sticky floors. Lighting was awful - no bed side lamps and bright bulbs. Our room was above the londis which has a beeping door whenever anyone opens it.

The staff were friendly and welcoming, stayed in room 16 nice size,but no heating was on and felt chilly in the room,the bed was classed as a king-size its more a small double. The bathroom was a nice size with a jacuzzi bath but the jacuzzi wasn't working which wasn't a problem for me, there was tea and coffee facilities in the room ,there was no noise from the pub that i heard . Would i syay again probably as it was cheap and cheerful.

Staff were helpful, Car Parking was convenient, Room was clean and functional.

The hotel was in a great location for getting about, and the hotel is lovely but just needs a bit of TLC in a couple of places. Other than that, the people in the 3 rooms I booked are all happy with our stay

This is a cheap hotel in the middle of sheerness. No it’s not five star but service was excellent. Can’t remember the last time a staff member showed you to the room. Would definitely stay again.

Pillows wasn’t the best but did mention this and they will look into better ones and site was safe and secure aswell as quite all night and early morning staff was very polite helpful and friendly and towels and bedding was nice soft and clean too

Me and my Sister stayed for one night and the staff were very kind and ever so helpful. Lovely room and it was just what we needed for a couple of days in Leysdown. Very reasonable priced. We will definitely go back there again.

Restaurant and bar not open even for guests nowhere to eat atound hotel

The hotel was excellent value for money, clean, and comfortable and the staff were all friendly. I booked the hotel as I had entered 'Chase the Sun' and needed somewhere local for the early start on the Saturday morning. The hotel is roughly 4 miles from the start line and with 24hr access was perfect for family who had travelled with me.

Let us start with the positives: The bed was one of the most comfortable ones we had slept in away from home, the staff was friendly and helpful, the meals we purchased were freshly prepared and excellent. Cleanliness was acceptable, but could be improved. Now the "niggles": The hotel is clearly in need of refurbishment. The room advertised as "deluxe" clearly was not. Shortcomings ranged from dangerous, such as the lack of a non-slip mat in a slippery bath, to annoying, such as the lack of racks to dry towels. Here is a short list of other ones: No hooks to hang up potentially wet outdoor clothing, only 5 hangers in a massive wardrobe, no hand towels provided, a non-functioning TV because of a defect aerial connection, old-fashioned bath/ shower mixer taps which dripped and left limescale deposits in the bath. A negative outside the hotel's control was the location of our room no.10 which faced the Eastchurch main street with a pub directly opposite. Friday night was noisy, Saturday night even more so with loud singing up to 1 a.m. on Sunday morning. During the hours advertised there was someone on the premises all the time, but the hotel was clearly run on a shoestring and staff were often difficult to find. Another fact worth mentioning is that a continental breakfast was included in the price of the booking, but we were not aware of this fact, nor were the staff when we first asked, until they looked at the booking. A mixed experience, but overall enjoyable.

Lady on reception when we checked in was very helpful. The room was VERY small - difficult to move around. We had no hot water the first morning but this was rectified during the day. Our booking included continental breakfast but we ended up only having toast after the first morning as it wasn't very nice & limited choice which was the same every day.

Our suite was fantastic. The manager was very attentive his staff was new and learning. The bar not having draught beers was poor. The spa and jacuzzi was great. Breakfast was 50/50 evening food was filling.

The stay was great lovey spacey rooms comfortable bed. Easy to get to breakfast was Lovelly.

Hotel was clean but dated. Service was not good booked room with buffet breakfast but never got any breakfast even after showing our confirmation Evening receptionist was polite but daytime one was quite rude. Asked for owners contact details to complain but was told he did not know who owner was. Not very helpful so left without breakfast as restaurant was locked and they had no intention of providing any food. Bar was there but could not use

Room was cold, no jacuzzi bath as advertised, smaller bed than stated. Uncomfortable bed. Breakfast was meant to be included but we got told we had to pay £5 each… If you are looking at staying here I highly recommend taste buds the burger van across the road does breakfast, chips, burgers and even steak!!

This is the worst hotel I have ever stayed at by far. Black mold on the windows of the honeymoon suite, Jacuzzi bath that is broken. Very squeaky four poster bed. When highlighting to the manager the cleaning staff became abusive. The receiption staff tried to charge 5 pounds per person for breakfast which was included in booking. There is no hot food available for breakfast only stale crumpets and muffins, Dirty glasses and cutlery. The manager stated the locals are happy with the condition of the rooms which will explain what sort of people stay and work at this hotel. Avoid at all costs if you want a clean healthy night stay. Avoid taking your children here as it would be damaging to there health and given the abusive behaviour from the cleaners when trying to speak with manager it would not be suitable for a yound child to see or hear that behaviour from an adult. Due to Corona virus you would think there are measures in place to ensure the hygeine is the top priority. Hotels have refused to give a refund

The staff were friendly and accommodating but the quality of the room wasn’t great at all, sadly. The bed was very old, mattress was very soft and you could feel the springs - I was very lucky not to put my back out on the two nights I stayed. The whole hotel needs a refresh. The bathroom was tired, the water system was struggling at times and making some very odd sounds. Carpet wasn’t cleaned and needed replacing. The continental breakfast wasn’t appealing so me and my wife decided to drive out and find a service station to have some breakfast 15 mins drive out.

Restaurant and bar not open even for guests nowhere to eat atound hotel

Very nice hotel for what I needed. The guy who checked me in also did the bar and cooked my evening meal, very polite chap. Room was a bit dated but clean as was the bathroom. Bed was ok but wouldn’t want to sleep in it every night. The shower could do with an update. Continental breakfast did the job. Overall I would stay again but I think this hotel has so much potential and is probably a work in progress.