Tru By Hilton Columbia South

In today's world unless its bad, a hotel is a hotel...except when the team is not just friendly but personable, genuine and authentic. And that's really what made this stay stand out. Everyone was friendly, but there were 3 that really stood out. Sadly I didnt get everyone's name as the interactions were brief. But when I first got there a housekeeper greeted me near the elevator and we had a great chat. When I was checking out another housekeep I assume she was a manager or lead, also greeted us, had a small chat. And finally Dee. We met Dee at breakfast the first day. She is wonderful. Friendly yes but also personable. This wasn't just someone that was polite. It was someone who by their nature connects with people. She joked but also was busy getting work done. You can tell the difference between someone that is just doing their job and someone that is great with people. The next morning she was there as we left and again with same great attitude. We also saw her right before leaving and had a chance to chat again. So much customer service is just bland. Sure its polite and friendly but its not well its not Dee. She made that stay for us. I t wasn't a perfect stay but pretty close to it thanks to those three team members.

Clean room, air conditioner was running a lot, the room never cooled down to the thermostat temperature.

Beautiful hotel with friendly staff We loved the location.

Great comfy quiet welcoming pet-friendly place, our cat loved the window ledge & all seating & shelf under the tv!

I give all 5 stars - Appears to be a new hotel. Staff was great. Room was clean and a full scale breakfast.