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Eurostars Madrid Tower

421 US$

/nat

Gennemsnit for september

Eurostars Madrid Tower - Image 1

Eurostars Madrid Tower - Værelse

Eurostars Madrid Tower - Værelse

Eurostars Madrid Tower - Udsigt fra værelset

Eurostars Madrid Tower - Pool

Priser på Eurostars Madrid Tower

Vælg datoer for at se priser og tilgængelighed

421 US$

/nat

Gennemsnit for september

Gennemsnitlige månedlige priser

På Eurostars Madrid Tower ligger prisen pr. nat i gennemsnit på 171 US$ i den billigste måned (august) og 802 US$ i den dyreste måned (juni), baseret på de seneste 12 måneder.

Gennemsnitlig pris pr. nat på Eurostars Madrid Tower pr. måned, seneste 12 måneder (USD)
Måned	Gennemsnitlig pris
januar	208 US$
februar	201 US$
marts	219 US$
april	237 US$
maj	298 US$
juni	802 US$
juli	188 US$
august	171 US$
september	421 US$
oktober	371 US$
november	243 US$
december	200 US$

Dyrest: juni (ca. 802 US$)

Billigst: august (ca. 171 US$)

Om dette overnatningssted

Gå ikke glip af de mange rekreative tilbud, inklusive et døgnåbent motionscenter, et boblebad og en sauna. Andre faciliteter på dette hotel inkluderer gratis trådløs internetadgang, concierge-tjenester og bryllupsfaciliteter.

Faciliteter

Gå ikke glip af de mange rekreative tilbud, inklusive et døgnåbent motionscenter, et boblebad og en sauna. Andre faciliteter på dette hotel inkluderer gratis trådløs internetadgang, concierge-tjenester og bryllupsfaciliteter.

Forretningsfaciliteter

Gæsterne har blandt andet adgang til et døgnåbent forretningscenter, renseri/vaskeservice og en døgnåben reception. Planlægger du et arrangement i Madrid? På dette hotel er der et område på 1499 kvadratmeter til rådighed, bestående af et konferencecenter og mødelokaler. Selvstændig parkering (tillægsgebyr) er til rådighed på stedet.

Spisning

Har du lyst til frokost eller aftensmad, kan du tage forbi Volvoreta, en restaurant, som specialiserer sig indenfor middelhavsretter. Du kan også spise på stedets kaffebar/café eller blive på værelset, hvor der er mulighed for roomservice døgnet rundt. Afslut dagen med en drink eller to i baren/loungen. Morgenmadsbuffet serveres på hverdage fra kl. 07.00 til kl. 10.30 og i weekenderne fra kl. 07.00 til kl. 11.00 mod et gebyr.

Værelser

Føl dig hjemme i et af de 474 værelser, der indeholder minibar og fladskærms-tv. Med gratis Wi-Fi kan du altid komme på nettet, og satellitkanaler sørger for underholdningen. Værelset har et privat badeværelse med separat badekar og bruser samt designertoiletartikler og hårtørrer. Faciliteter inkluderer telefoner samt pengeskabe og skriveborde.

Lokation

Med et ophold hos Eurostars Madrid Tower i Madrid (Fuencarral-El Pardo) er du kun få skridt fra Paseo de la Castellana og 14 min. gang fra Plaza de Castilla Park. Dette hotel med luksusfaciliteter ligger 2,8 km fra Bernabéu Stadion og 6,8 km fra Gran Via.

I nærheden

Azca Finansdistrikt(0.1 mil)
Cuatro Torres Business Area(0.1 mil)
Paseo de la Castellana(0.1 mil)
Nederlands Ambassade(0.2 mil)
Hospital La Paz(0.4 mil)
Plaza de Castilla Park(0.7 mil)
Puerta de Europa(0.8 mil)
Cuzco Plads(1.4 mil)
Bernabéu Stadion(1.7 mil)
Glorieta de Cuatro Caminos(2.4 mil)
Ruber Internationale Hospital(2.4 mil)
Golden Mile(3 mil)
Den amerikanske ambassade(3.1 mil)
Arturo Soria Plaza Indkøbscenter(3.4 mil)
Madrid Byuniversitet(3.4 mil)
Den nærmeste store lufthavn er Adolfo Suárez Madrid-Barajas Lufthavn (MAD), Madrid(9.5 mil)

Parkering
Restaurant
Forretningscenter
Roomservice
Turistservice
Renseri

Lokation

Castellana, 259B, Cuatro Torres Erhvervsområde, Madrid, Madridregionen, Spanien

Azca Finansdistrikt (0.1 mil)

Cuatro Torres Business Area (0.1 mil)

Paseo de la Castellana (0.1 mil)

Nederlands Ambassade (0.2 mil)

Hospital La Paz (0.4 mil)

Plaza de Castilla Park (0.7 mil)

Flere oplysninger om lokationen

Værelsesmuligheder

4

Superior-værelse (Views to Castellana)

Værelsesoplysninger

1 Dobbeltseng

eller

2 Enkeltsenge

Sover 2

Klimaanlæg

Wi-Fi (Gratis)

Separat badekar og brusebad

11

Superior-værelse med dobbeltseng eller 2 enkeltsenge (+ Extra Bed)

Værelsesoplysninger

3× Enkeltsenge

Sover 3

323 ft²

Klimaanlæg

Wi-Fi (Gratis)

Separat badekar og brusebad

12

Junior-suite

Værelsesoplysninger

1 Dobbeltseng

eller

1 Enkeltseng

Sover 2

646 ft²

Klimaanlæg

Wi-Fi (Gratis)

Separat badekar og brusebad

3

Standardværelse (Skyline)

Værelsesoplysninger

1 Dobbeltseng

eller

2 Enkeltsenge

Sover 2

Klimaanlæg

Wi-Fi (Gratis)

Separat badekar og brusebad

7

Junior-suite (with Sofa Bed 2+1)

Værelsesoplysninger

1 Dobbeltseng

eller

1 Enkeltseng

Sover 2

Klimaanlæg

Wi-Fi (Gratis)

Separat badekar og brusebad

11

Superior-enkeltværelse (Views to Castellana)

Værelsesoplysninger

1 Dobbeltseng

eller

2 Enkeltsenge

323 ft²

Klimaanlæg

Wi-Fi (Gratis)

Separat badekar og brusebad

7

Junior-suite (with Sofa Bed 2+2)

Værelsesoplysninger

1 Dobbeltseng

eller

1 Enkeltseng

Sover 2

Klimaanlæg

Wi-Fi (Gratis)

Separat badekar og brusebad

11

Skyline Castellana Views

Værelsesoplysninger

1 Dobbeltseng

eller

2 Enkeltsenge

Sover 2

323 ft²

Klimaanlæg

Wi-Fi (Gratis)

Separat badekar og brusebad

11

Superior-værelse

Værelsesoplysninger

1 Dobbeltseng

eller

2 Enkeltsenge

Sover 2

323 ft²

Klimaanlæg

Wi-Fi (Gratis)

Separat badekar og brusebad

4

Enkeltværelse (Skyline Castellana Views)

Værelsesoplysninger

1 Dobbeltseng

eller

2 Enkeltsenge

Klimaanlæg

Wi-Fi (Gratis)

Separat badekar og brusebad

13

Junior-suite (Family)

Værelsesoplysninger

1 Dobbeltseng

eller

1 Enkeltseng

Sover 2

646 ft²

Klimaanlæg

Wi-Fi (Gratis)

Separat badekar og brusebad

11

Superior-dobbeltværelse til 1 person

Værelsesoplysninger

1 Dobbeltseng

eller

2 Enkeltsenge

323 ft²

Klimaanlæg

Wi-Fi (Gratis)

Separat badekar og brusebad

3

Superior-værelse med 2 enkeltsenge (with Extra Bed)

Værelsesoplysninger

3× Enkeltsenge

Sover 2

Klimaanlæg

Wi-Fi (Gratis)

Separat badekar og brusebad

7

Junior-suite (Single Use)

Værelsesoplysninger

1 Dobbeltseng

eller

1 Enkeltseng

Klimaanlæg

Wi-Fi (Gratis)

Separat badekar og brusebad

11

Standardenkeltværelse (Skyline)

Værelsesoplysninger

1 Dobbeltseng

eller

2 Enkeltsenge

323 ft²

Klimaanlæg

Wi-Fi (Gratis)

Separat badekar og brusebad

Gæsteanmeldelser af Eurostars Madrid Tower

8.6

Fantastisk

Baseret på 3.822 verificerede anmeldelser

Hvem overnatter her?

Business

37%

Par

43%

Familie

9%

Gruppe

6%

Solorejsende

3%

Hvad siger gæsterne

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

På Eurostars Madrid Tower roser gæsterne de moderne, rummelige værelser med imponerende udsigt over byen og generelt rene faciliteter, mens tilbagevendende bekymringer inkluderer kontrol med aircondition eller varme, småproblemer med brusekabinen og ekstra gebyrer eller restriktioner for adgang til spa og pool.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

Var dette nyttigt?

Hvad siger gæsterne

På Eurostars Madrid Tower roser gæsterne de moderne, rummelige værelser med imponerende udsigt over byen og generelt rene faciliteter, mens tilbagevendende bekymringer inkluderer kontrol med aircondition eller varme, småproblemer med brusekabinen og ekstra gebyrer eller restriktioner for adgang til spa og pool.

Servicen beskrives bredt som venlig og hjælpsom, men nogle gæster oplevede langsom eller ujævn indcheckning og lejlighedsvis uhøflighed. Beliggenheden er uden for bymidten, men tæt på Chamartín og metroforbindelser, med et nærliggende indkøbscenter og forretningsmæssige bekvemmeligheder. Forvent et komfortabelt ophold med luksuriøse detaljer, men dobbelttjek værelsets klima og spa-adgangspolitikker.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Faciliteter

Flere gæster nød spaen. Dog kræver adgang til spa og pool ofte en betalt reservation, fitnesscentret føles lille eller forældet, og baren kan være dyr med begrænsede muligheder.

Relaterede gæsteanmeldelser

2

Avis

10. jul. 2025

·

Overnattede 2 nætter

Broken AC. No Pool. Expensive for the quality.

Broken AC. No Pool. Expensive for the quality.

10

CHEKIRATH

21. maj 2025

·

Overnattede 4 nætter

The property was super clean, super big, if there was a more stars option I would give it more. The staff is friendly, attentive, very helpful and welcoming. I have no complaints at all I stayed for 5 days and everything was lovely. The food is great the drinks and even the coffee is great. The spa is beautiful is a must try. Overall very satisfying.

The property was super clean, super big, if there was a more stars option I would give it more. The staff is friendly, attentive, very helpful and welcoming. I have no complaints at all I stayed for 5 days and everything was lovely. The food is great the drinks and even the coffee is great. The spa is beautiful is a must try. Overall very satisfying.

6

Jean

20. dec. 2021

·

Overnattede 1 nat

Bel hôtel bien tenue. Malgré les 5 étoiles pas de services voituriers facturant 25€ par jour le parking. Une qualité de restauration en room service médiocre… une piscine interdite aux enfants de moins de 16 ans. Bref à éviter en famille. Un rapport qualité prix pas au rdv.

Bel hôtel bien tenue. Malgré les 5 étoiles pas de services voituriers facturant 25€ par jour le parking. Une qualité de restauration en room service médiocre… une piscine interdite aux enfants de moins de 16 ans. Bref à éviter en famille. Un rapport qualité prix pas au rdv.

10

Ashutosh

30. jan. 2026

·

Overnattede 4 nætter

Beautifully laid out and insulated room and very comfortable bed. Gym probably needs a facelift

Beautifully laid out and insulated room and very comfortable bed. Gym probably needs a facelift

2

Soheil

5. jan. 2025

·

Overnattede 2 nætter

Väldigt besviken på min vistelse. Hotellets spa och relaxavdelning som skulle ingå visade sig inte göra det, och hissarna var trasiga utan belysning under hela vistelsen. Personalen gjorde inget för att åtgärda problemen, och managern var både otrevlig och ointresserad av att hjälpa. Rekommenderar inte detta hotell.

Väldigt besviken på min vistelse. Hotellets spa och relaxavdelning som skulle ingå visade sig inte göra det, och hissarna var trasiga utan belysning under hela vistelsen. Personalen gjorde inget för att åtgärda problemen, och managern var både otrevlig och ointresserad av att hjälpa. Rekommenderar inte detta hotell.

10

derren

30. apr. 2025

·

Overnattede 1 nat

Friendly staff. Beautiful rooms. The gym needs to be updated though

Friendly staff. Beautiful rooms. The gym needs to be updated though

4

Sandra Karina Zapien

25. sep. 2025

·

Overnattede 6 nætter

It’s quite expensive, and the advertising is misleading. The pool is promoted as being included in your stay, but in reality, it costs €30 per person for just a 45-minute reservation. The bar is also disappointing, with limited options and several items on the menu unavailable. Overall, the property is elegant, but overpriced and not as advertised.

It’s quite expensive, and the advertising is misleading. The pool is promoted as being included in your stay, but in reality, it costs €30 per person for just a 45-minute reservation. The bar is also disappointing, with limited options and several items on the menu unavailable. Overall, the property is elegant, but overpriced and not as advertised.

10

Sylvie

29. jul. 2025

·

Overnattede 1 nat

Great stay at the Eurostars! I booked a massage tower fusion at the spa and this was the best massage I had of my life. Great experience!

Great stay at the Eurostars! I booked a massage tower fusion at the spa and this was the best massage I had of my life. Great experience!

8

Miguel Angel

27. apr. 2025

·

Overnattede 2 nætter

En las fotografías del Hotel pareciera que tiene alberca y no la tiene! Es la foto de un jacuzzi donde el acceso tiene un costo adicional y el trato de la persona que te recibe en el SPA es pésimo.

En las fotografías del Hotel pareciera que tiene alberca y no la tiene! Es la foto de un jacuzzi donde el acceso tiene un costo adicional y el trato de la persona que te recibe en el SPA es pésimo.

10

VIMAL

16. aug. 2024

·

Overnattede 2 nætter

Stayed for 2 nights on business trip, so location was perfect for me, very close to where I needed to be. Very nice modern hotel. Rooms are comfortable, bed was firm. Great bathroom and shower facilities. Lighting and window blind automation. AC was a bit noisy for me to sleep, so switched off next night. The Gym is small but ok for a short trip. Wooden floor is very creaking. Hotel has a spa facility but did not use as there is a charge and booking for use. Hotel staff very nice and friendly.

Stayed for 2 nights on business trip, so location was perfect for me, very close to where I needed to be. Very nice modern hotel. Rooms are comfortable, bed was firm. Great bathroom and shower facilities. Lighting and window blind automation. AC was a bit noisy for me to sleep, so switched off next night. The Gym is small but ok for a short trip. Wooden floor is very creaking. Hotel has a spa facility but did not use as there is a charge and booking for use. Hotel staff very nice and friendly.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Rengøring

Værelser og fællesarealer beskrives ofte som rene, men tilbagevendende problemer inkluderer utætte eller dårligt drænende brusekabiner og lejlighedsvis manglende toiletartikler eller støv.

Relaterede gæsteanmeldelser

10

Stanislaw

25. jul. 2025

·

Overnattede 2 nætter

Spacious clean rooms

Spacious clean rooms

8

SHINICHI

10. apr. 2024

·

Overnattede 2 nætter

スタッフの対応はとても良い。早朝のチェックアウト時もタクシーの手配等とても親切だった。施設は新しくてデザイナーズホテルのようだが、施工が悪く、例えばシャワールームの水が\u3000”必ず”外に漏れる（廊下にまであふれる）、壁掛けの装飾品が、かけ釘が抜けやすく倒れ落ちてくる、等々。

スタッフの対応はとても良い。早朝のチェックアウト時もタクシーの手配等とても親切だった。施設は新しくてデザイナーズホテルのようだが、施工が悪く、例えばシャワールームの水が\u3000”必ず”外に漏れる（廊下にまであふれる）、壁掛けの装飾品が、かけ釘が抜けやすく倒れ落ちてくる、等々。

8

Soledad

19. jan. 2025

·

Overnattede 1 nat

Dentro de que el hotel está bien, encuentro que las áreas comunes están frías, la temperatura está baja. La limpieza de la habitación no es excelente, hay polvo y el suelo tiene suciedad. Por lo demás la comida es excelente y el trato del personal muy bueno

Dentro de que el hotel está bien, encuentro que las áreas comunes están frías, la temperatura está baja. La limpieza de la habitación no es excelente, hay polvo y el suelo tiene suciedad. Por lo demás la comida es excelente y el trato del personal muy bueno

10

Massimiliano

12. jul. 2025

·

Overnattede 1 nat

Excellent staff, clean and convenient property.

Excellent staff, clean and convenient property.

10

Massimiliano

12. jul. 2025

·

Overnattede 1 nat

Clean, modern and convenient

Clean, modern and convenient

10

CHEKIRATH

21. maj 2025

·

Overnattede 4 nætter

The property was super clean, super big, if there was a more stars option I would give it more. The staff is friendly, attentive, very helpful and welcoming. I have no complaints at all I stayed for 5 days and everything was lovely. The food is great the drinks and even the coffee is great. The spa is beautiful is a must try. Overall very satisfying.

The property was super clean, super big, if there was a more stars option I would give it more. The staff is friendly, attentive, very helpful and welcoming. I have no complaints at all I stayed for 5 days and everything was lovely. The food is great the drinks and even the coffee is great. The spa is beautiful is a must try. Overall very satisfying.

10

JULIO

15. dec. 2024

·

Overnattede 1 nat

It was a pleasure to stay at the hotel everything’s clean and they have a great staff.

It was a pleasure to stay at the hotel everything’s clean and they have a great staff.

8

Soledad

11. jan. 2025

·

Overnattede 1 nat

El hotel está bien, cama súper cómoda, personal muy atento y agradable, la comida en el restaurante buena, lo único es que la habitación no estaba del todo limpia y para ducharse hay que hacer un máster para entender los grifos. Por lo demás es un hotel muy bueno

El hotel está bien, cama súper cómoda, personal muy atento y agradable, la comida en el restaurante buena, lo único es que la habitación no estaba del todo limpia y para ducharse hay que hacer un máster para entender los grifos. Por lo demás es un hotel muy bueno

4

Alexandra

19. nov. 2024

·

Overnattede 2 nætter

Me dieron una habitación helada y no funcionaba el termostato. Me cambiaron de habitación. La segunda habitación la ducha no funcionaban los chorros de hidromasaje, no la alcachofa de mano, solo la de arriba, con lo cual era bastante incómodo si no quería mojarte el pelo. La ducha se inundaba de agua y se quedó el agua durante más de 24 horas estancando. La mampara de la ducha no cerraba bien. Esto lo comenté y le dijeron que me podrían haber cambiado de habitación. De nuevo? Esto no es lo que esperas de un 5 *. El desayuno lo probé el primer día y no repetí. Mucha bollería y cereales de marca. El pan horrible (de molde y de estos congelados baratos).

Me dieron una habitación helada y no funcionaba el termostato. Me cambiaron de habitación. La segunda habitación la ducha no funcionaban los chorros de hidromasaje, no la alcachofa de mano, solo la de arriba, con lo cual era bastante incómodo si no quería mojarte el pelo. La ducha se inundaba de agua y se quedó el agua durante más de 24 horas estancando. La mampara de la ducha no cerraba bien. Esto lo comenté y le dijeron que me podrían haber cambiado de habitación. De nuevo? Esto no es lo que esperas de un 5 *. El desayuno lo probé el primer día y no repetí. Mucha bollería y cereales de marca. El pan horrible (de molde y de estos congelados baratos).

10

charles

15. aug. 2023

·

Overnattede 1 nat

Very Comfortable Room, Bed and Linens. The Shower drain was slow causing the shower pan to fill and leak into the bathroom tile. But not a huge deal.

Very Comfortable Room, Bed and Linens. The Shower drain was slow causing the shower pan to fill and leak into the bathroom tile. But not a huge deal.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Værelser

Værelserne er moderne, rummelige og komfortable med imponerende udsigt over byen. Gentagne klager nævner vanskelige eller defekte klimastyringer og forældede betjeningselementer, samt mangel på USB-stik på nogle værelser.

Relaterede gæsteanmeldelser

10

Louise

21. apr. 2024

·

Overnattede 3 nætter

Beautiful property in one of highest building in Madrid- great views, comfortable beds, fast elevators, easy walk to metro, clean, safe streets, close to gardens and parks

Beautiful property in one of highest building in Madrid- great views, comfortable beds, fast elevators, easy walk to metro, clean, safe streets, close to gardens and parks

10

Ashutosh

30. jan. 2026

·

Overnattede 4 nætter

Beautifully laid out and insulated room and very comfortable bed. Gym probably needs a facelift

Beautifully laid out and insulated room and very comfortable bed. Gym probably needs a facelift

2

Alma lorena

5. jun. 2025

·

Overnattede 1 nat

No funcionó el clima y nunca les importó arreglarlo , solo estuvimos una noche para descansar antes de un vuelo Largo y según ellos que era general y que lo arreglarían , mas no fue cierto porque íbamos con otros compañeros en otros cuartos y ellos no tuvieron problema .

No funcionó el clima y nunca les importó arreglarlo , solo estuvimos una noche para descansar antes de un vuelo Largo y según ellos que era general y que lo arreglarían , mas no fue cierto porque íbamos con otros compañeros en otros cuartos y ellos no tuvieron problema .

2

Juan

10. aug. 2025

·

Overnattede 1 nat

We had to change rooms twice to get one with working air conditioning. Didnt get to bed until 1am because of all the craziness. The AC panels look like they were installed in 1982 - totally useless. If you want to be able to control your room temp, avoid this hotel.

We had to change rooms twice to get one with working air conditioning. Didnt get to bed until 1am because of all the craziness. The AC panels look like they were installed in 1982 - totally useless. If you want to be able to control your room temp, avoid this hotel.

10

Andrew

23. jun. 2024

·

Overnattede 2 nætter

Room was good size, 21st floor, good views and nice to have a separate bath and shower. Comfortable bed and all the amenities you need.

Room was good size, 21st floor, good views and nice to have a separate bath and shower. Comfortable bed and all the amenities you need.

10

Heather

10. dec. 2022

·

Overnattede 2 nætter

Beautiful hotel. Loved the room and the view.

Beautiful hotel. Loved the room and the view.

8

Ara

27. apr. 2024

·

Overnattede 2 nætter

They don’t have usb charging outlets in the room and they don’t provide it

They don’t have usb charging outlets in the room and they don’t provide it

8

ROMAIN

24. okt. 2025

·

Overnattede 8 nætter

Impossible de mettre du chauffage dans la chambre malgré l’intervention d’un technicien, et la température dans la chambre en fin de nuit était basse.

Impossible de mettre du chauffage dans la chambre malgré l’intervention d’un technicien, et la température dans la chambre en fin de nuit était basse.

10

Harjeet

12. feb. 2023

·

Overnattede 4 nætter

The staff was extremely helpful. They took the time to explain and answer questions, even those related to suggestions for tourist locations. The hotel could benefit from more dining options. Finally, there should be USB charging options in the room. This is now standard world over. It was surprising that this hotel doesn't have it.

The staff was extremely helpful. They took the time to explain and answer questions, even those related to suggestions for tourist locations. The hotel could benefit from more dining options. Finally, there should be USB charging options in the room. This is now standard world over. It was surprising that this hotel doesn't have it.

4

KAYLA

16. jul. 2025

·

Overnattede 3 nætter

The staff is very friendly except one. After a long day and flight, we checked in and went for an early dinner so we could go to bed early. When we arrived at the hotel after dinner, the room was unbearably hot. I called the desk and they sent someone up. We needed to move rooms which was fine. We moved rooms and in the second room the tv didn't work. They sent a guy that fixed it but didn't add the internet to stream. We moved rooms again. The third room was not getting cool. The guy came up and put the temperature probe in the vent and showed us the probe, it was not cool. Then he stuck it completely in the vent at a different spot and showed us a picture on his phone of the right temperature. We could feel that the air was not blowing at all. We called the desk and started that the air is not blowing. I was told that the air is working fine. I said that is not correct since the second room was much cooler. I was then told that not all the air-conditioners at the hotel work the same. At this point, we were so exhausted and just needed sleep. I woke up sweating all night. In the morning when I went outside, it was terribly upset by how cool it was outside compared to my air-conditioned room. I called to get a room change. The person that answered the second day was rude when i called. This is supposedly a 5 star hotel and I'm sorry that I expected to have a working air-conditioner and tv. We were give free breakfast but it doesn't make up for the gaslighting

The staff is very friendly except one. After a long day and flight, we checked in and went for an early dinner so we could go to bed early. When we arrived at the hotel after dinner, the room was unbearably hot. I called the desk and they sent someone up. We needed to move rooms which was fine. We moved rooms and in the second room the tv didn't work. They sent a guy that fixed it but didn't add the internet to stream. We moved rooms again. The third room was not getting cool. The guy came up and put the temperature probe in the vent and showed us the probe, it was not cool. Then he stuck it completely in the vent at a different spot and showed us a picture on his phone of the right temperature. We could feel that the air was not blowing at all. We called the desk and started that the air is not blowing. I was told that the air is working fine. I said that is not correct since the second room was much cooler. I was then told that not all the air-conditioners at the hotel work the same. At this point, we were so exhausted and just needed sleep. I woke up sweating all night. In the morning when I went outside, it was terribly upset by how cool it was outside compared to my air-conditioned room. I called to get a room change. The person that answered the second day was rude when i called. This is supposedly a 5 star hotel and I'm sorry that I expected to have a working air-conditioner and tv. We were give free breakfast but it doesn't make up for the gaslighting

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Service

Personalet roses bredt for at være venligt, professionelt og hjælpsomt, med flere fremragende teammedlemmer nævnt ved navn. Nogle gæster rapporterede langsom eller uorganiseret indcheckning og lejlighedsvis uhøflige interaktioner.

Relaterede gæsteanmeldelser

10

Surey

18. sep. 2025

·

Overnattede 1 nat

Esta es la segunda vez que nos alojamos en este hotel y, sin duda, seguiremos repitiendo. Desde el momento de la llegada, el trato del personal es siempre increíble, atentos y profesionales, lo que hace que la experiencia sea muy agradable. El desayuno es excelente, con una gran variedad y calidad que realmente marca la diferencia. La ubicación es espectacular, y ahora cuenta con un centro comercial cercano que lo hace aún más conveniente. Vale totalmente la pena hospedarse en un hotel de cinco estrellas como este en Madrid. Para nosotros, ya se ha convertido en nuestro lugar de referencia: cada vez que visitamos Madrid, elegimos el Eurostars Madrid Tower.

Esta es la segunda vez que nos alojamos en este hotel y, sin duda, seguiremos repitiendo. Desde el momento de la llegada, el trato del personal es siempre increíble, atentos y profesionales, lo que hace que la experiencia sea muy agradable. El desayuno es excelente, con una gran variedad y calidad que realmente marca la diferencia. La ubicación es espectacular, y ahora cuenta con un centro comercial cercano que lo hace aún más conveniente. Vale totalmente la pena hospedarse en un hotel de cinco estrellas como este en Madrid. Para nosotros, ya se ha convertido en nuestro lugar de referencia: cada vez que visitamos Madrid, elegimos el Eurostars Madrid Tower.

10

Massimiliano

12. jul. 2025

·

Overnattede 1 nat

Excellent staff, clean and convenient property.

Excellent staff, clean and convenient property.

4

Liviu

19. nov. 2025

·

Overnattede 1 nat

El personal auxiliar de la puerta del hotel muy borde. La recepcionista tampoco fue muy amable

El personal auxiliar de la puerta del hotel muy borde. La recepcionista tampoco fue muy amable

10

John

1. okt. 2024

·

Overnattede 7 nætter

Excellent hotel. We will surely be coming back. Thanks for the great service of Roberta and Lorna of the front office and Jaime from the lobby bar who made our stay here fantastic!

Excellent hotel. We will surely be coming back. Thanks for the great service of Roberta and Lorna of the front office and Jaime from the lobby bar who made our stay here fantastic!

10

Abraham

13. nov. 2025

·

Overnattede 2 nætter

The staff was friendly, the hotel is clean and the amenities are out of this world. The place made me feel like I was James Bond. The rooms are very modern and the provided toiletries are appreciated. The restaurant staff as well are top notch, next time I’m in Spain I’ll definitely be staying here !!!

The staff was friendly, the hotel is clean and the amenities are out of this world. The place made me feel like I was James Bond. The rooms are very modern and the provided toiletries are appreciated. The restaurant staff as well are top notch, next time I’m in Spain I’ll definitely be staying here !!!

6

Federico

6. jul. 2024

·

Overnattede 2 nætter

It’s a nice hotel but very busy and understaffed at the front desk. There is no clear way to call front desk.

It’s a nice hotel but very busy and understaffed at the front desk. There is no clear way to call front desk.

8

Grettel

11. nov. 2025

·

Overnattede 1 nat

Fronts desk staff was great, room was spacious and clean. Room service food was great but they did not know much about their own menu and were not open about room charging. Overall good experience, room service has a bit to work on to be great.

Fronts desk staff was great, room was spacious and clean. Room service food was great but they did not know much about their own menu and were not open about room charging. Overall good experience, room service has a bit to work on to be great.

10

John

29. apr. 2025

·

Overnattede 6 nætter

Half a year since our previous visit we were back. Still a great experience! Roberta our host was there to welcome us and was there when we needed her. We will certainly return soon to this great hotel!

Half a year since our previous visit we were back. Still a great experience! Roberta our host was there to welcome us and was there when we needed her. We will certainly return soon to this great hotel!

10

clara

10. okt. 2024

·

Overnattede 3 nætter

nice property in a modern area of Madrid. Convenient if you have a car. Nice attentive stuff, very good breakfast, nice restaurant.

nice property in a modern area of Madrid. Convenient if you have a car. Nice attentive stuff, very good breakfast, nice restaurant.

6

Daniel

20. jan. 2026

·

Overnattede 1 nat

La estancia ha ido bien. El problema ha sido el proceso de Check-In. Cuando me presente en el Hotel me dijeron que la reserva no estaba realizada. Hubo problemas para poder quedarme en el hotel e incluso al final tuve que hacer una nueva reserva y pagar de nuevo. Dicen que me van a devolver el dinero de esta segunda reserva, pero de momento yo he tenido que adelantarlo. No entiendo que ha pasado, pero es un error muy grande el que no existiese la reserva, y un problema tener que volver a pagar para poder quedarme una noche. Me parece un error muy grande por parte de Hoteles.com, es tan grande que incluso me genera desconfianza para volver a utilizarlo en el futuro, a riesgo de que vuelva a fallar el sistema de reservas. Creo que tienen que analizar que ha pasado en esta situacion ya que es un problema muy grande. Daniel Gonzalez.

La estancia ha ido bien. El problema ha sido el proceso de Check-In. Cuando me presente en el Hotel me dijeron que la reserva no estaba realizada. Hubo problemas para poder quedarme en el hotel e incluso al final tuve que hacer una nueva reserva y pagar de nuevo. Dicen que me van a devolver el dinero de esta segunda reserva, pero de momento yo he tenido que adelantarlo. No entiendo que ha pasado, pero es un error muy grande el que no existiese la reserva, y un problema tener que volver a pagar para poder quedarme una noche. Me parece un error muy grande por parte de Hoteles.com, es tan grande que incluso me genera desconfianza para volver a utilizarlo en el futuro, a riesgo de que vuelva a fallar el sistema de reservas. Creo que tienen que analizar que ha pasado en esta situacion ya que es un problema muy grande. Daniel Gonzalez.

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Lokation

Hotellet ligger nord for centrum tæt på Chamartín, og der er en let 5–10 minutters gåtur til metroforbindelser og bekvemt for forretnings- eller lufthavnstransport, med butikker og restauranter i nærheden. Mindre praktisk for rejsende, der ønsker at bo i bymidten.

Relaterede gæsteanmeldelser

10

JEFFREY

10. aug. 2024

·

Overnattede 1 nat

Terrific on property restaurant and bar, but getting out into the city is difficult without a car or motor transportation.

Terrific on property restaurant and bar, but getting out into the city is difficult without a car or motor transportation.

10

Louise

21. apr. 2024

·

Overnattede 3 nætter

Beautiful property in one of highest building in Madrid- great views, comfortable beds, fast elevators, easy walk to metro, clean, safe streets, close to gardens and parks

Beautiful property in one of highest building in Madrid- great views, comfortable beds, fast elevators, easy walk to metro, clean, safe streets, close to gardens and parks

8

CARLOS

3. jun. 2024

·

Overnattede 3 nætter

Nice property and quite well kept. The only issue I had was with the electric car’s chargers. It’s a nice location but a bit away from everything. Convenient if you have or rent a car.

Nice property and quite well kept. The only issue I had was with the electric car’s chargers. It’s a nice location but a bit away from everything. Convenient if you have or rent a car.

10

mark

23. feb. 2025

·

Overnattede 5 nætter

Great stay at this lovely hotel. It’s a little way outside the city centre but the metro is only a 5 minute walk away and is cheap and easy to use. There is a direct line into the city centre.

Great stay at this lovely hotel. It’s a little way outside the city centre but the metro is only a 5 minute walk away and is cheap and easy to use. There is a direct line into the city centre.

8

Cristina

24. apr. 2025

·

Overnattede 2 nætter

buen hotel pero un poco lejos del centro tiene la estación de chamartin cerca

buen hotel pero un poco lejos del centro tiene la estación de chamartin cerca

8

Curtis

20. maj 2024

·

Overnattede 4 nætter

Nice hotel with large room. Definitely recommended for anyone explore north of Madrid. It does take 15-45 mins to get to city center. The surrounding area with shopping area/restaurants is nice. Close to two metro/train stations

Nice hotel with large room. Definitely recommended for anyone explore north of Madrid. It does take 15-45 mins to get to city center. The surrounding area with shopping area/restaurants is nice. Close to two metro/train stations

8

Michael

21. maj 2024

·

Overnattede 2 nætter

Good location near shops restaurants

Good location near shops restaurants

10

monica

12. apr. 2025

·

Overnattede 1 nat

Hotel excelente, ótimas instalações e muito confortável. Quarto de bom tamanho, banheiro também. Para o objetivo de turismo, fica longe dos pontos turísticos e o transporte público não é muito próximo.

Hotel excelente, ótimas instalações e muito confortável. Quarto de bom tamanho, banheiro também. Para o objetivo de turismo, fica longe dos pontos turísticos e o transporte público não é muito próximo.

10

Besa

26. maj 2025

·

Overnattede 3 nætter

Das Hotel liegt zwar nicht zentral,aber die Metro Station ist so 5 Minuten entfernt.Und auch mit dem Bus kann man ganz einfach ins Zentrum fahren.Da unser Flug so früh ging und wir nicht frühstücken konnten ,haben wir eine tolle Lunchbox bekommen.Waren total überrascht.

Das Hotel liegt zwar nicht zentral,aber die Metro Station ist so 5 Minuten entfernt.Und auch mit dem Bus kann man ganz einfach ins Zentrum fahren.Da unser Flug so früh ging und wir nicht frühstücken konnten ,haben wir eine tolle Lunchbox bekommen.Waren total überrascht.

10

Enrique

17. maj 2025

·

Overnattede 5 nætter

Conveniente, buena unicación, limpieza

Conveniente, buena unicación, limpieza

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Spisning

Morgenmaden vurderes ofte som meget god til fremragende med variation, men nogle fandt den uorganiseret, underbemandet eller manglede friske varme muligheder. Restauranten og baren på stedet kan være dyre, og kommunikationen med roomservice kan forbedres.

Relaterede gæsteanmeldelser

8

Giovanni Paolo

7. dec. 2025

·

Overnattede 2 nætter

Camere belle e spaziose, ma nel bagno manca bagnoschiuma per la vasca (è presente solo nella doccia). Menù fresco, ma le uova non sono cotte al momento. Manca la spremuta che è sostituita da succo di frutta industriale

Camere belle e spaziose, ma nel bagno manca bagnoschiuma per la vasca (è presente solo nella doccia). Menù fresco, ma le uova non sono cotte al momento. Manca la spremuta che è sostituita da succo di frutta industriale

10

Ganesh

13. feb. 2025

·

Overnattede 3 nætter

Great property. Highly recommend. Their breakfast buffet is pretty good and the views are great from the rooms. Nearby shopping complex is very convenient.

Great property. Highly recommend. Their breakfast buffet is pretty good and the views are great from the rooms. Nearby shopping complex is very convenient.

10

David

21. nov. 2023

·

Overnattede 1 nat

The accommodations and the breakfast buffet were excellent.

The accommodations and the breakfast buffet were excellent.

8

Lisa

26. okt. 2025

·

Overnattede 1 nat

Overall the stay was nice. Hotel is clean and room was comfortable. The breakfast buffet is not worth it. Could've had better hot food choices and we had to find our own coffee; server never came to tabel.

Overall the stay was nice. Hotel is clean and room was comfortable. The breakfast buffet is not worth it. Could've had better hot food choices and we had to find our own coffee; server never came to tabel.

8

Grettel

11. nov. 2025

·

Overnattede 1 nat

Fronts desk staff was great, room was spacious and clean. Room service food was great but they did not know much about their own menu and were not open about room charging. Overall good experience, room service has a bit to work on to be great.

Fronts desk staff was great, room was spacious and clean. Room service food was great but they did not know much about their own menu and were not open about room charging. Overall good experience, room service has a bit to work on to be great.

10

Matias

22. okt. 2025

·

Overnattede 3 nætter

Mal Servicio al desayuno. Mucho pasajero y poco personal atendiendo

Mal Servicio al desayuno. Mucho pasajero y poco personal atendiendo

8

Walter

2. jan. 2025

·

Overnattede 3 nætter

Hotel idêntico quando me hospedei a 9 anos atrás. Box do banheiro deixa a água sair muito. Café da manhã meio desorganizado Ótimo hotel

Hotel idêntico quando me hospedei a 9 anos atrás. Box do banheiro deixa a água sair muito. Café da manhã meio desorganizado Ótimo hotel

10

LUIS MIGUEL

22. okt. 2025

·

Overnattede 2 nætter

Hotel y habitaciones en buen estado, instalaciones bien cuidadas. Habitación y baño limpios y amplios. Buen desayuno y buena atención del personal.

Hotel y habitaciones en buen estado, instalaciones bien cuidadas. Habitación y baño limpios y amplios. Buen desayuno y buena atención del personal.

4

Sandra Karina Zapien

25. sep. 2025

·

Overnattede 6 nætter

It’s quite expensive, and the advertising is misleading. The pool is promoted as being included in your stay, but in reality, it costs €30 per person for just a 45-minute reservation. The bar is also disappointing, with limited options and several items on the menu unavailable. Overall, the property is elegant, but overpriced and not as advertised.

It’s quite expensive, and the advertising is misleading. The pool is promoted as being included in your stay, but in reality, it costs €30 per person for just a 45-minute reservation. The bar is also disappointing, with limited options and several items on the menu unavailable. Overall, the property is elegant, but overpriced and not as advertised.

10

Darlyng

24. okt. 2024

·

Overnattede 1 nat

Wonderful Hotel, The Breakfast buffet is the best you could ever find at a hotel in Madrid.

Wonderful Hotel, The Breakfast buffet is the best you could ever find at a hotel in Madrid.

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8

Torben

18. maj 2026

·

Overnattede 3 nætter

Gode senge, lækre værelser og

Gode senge, lækre værelser og

4

Alexander

5. apr. 2026

·

Overnattede 1 nat

Nej - kedelig morgenmad

Nej - kedelig morgenmad

8

Charlotte

17. jul. 2024

·

Overnattede 1 nat

Fint hotel, og super sød reception. Der manglende en kølig pool til en varm dag.

Fint hotel, og super sød reception. Der manglende en kølig pool til en varm dag.

10

Oscar

for 4 uger siden

·

Overnattede 1 nat

HABITACIÓN MUY LIMPIA Y EL PERSONAL DE 10

HABITACIÓN MUY LIMPIA Y EL PERSONAL DE 10

10

Rosemary

20. aug. 2026

·

Overnattede 6 nætter

My unplanned travel to Madrid was for a family medical emergency. I do not speak Spanish, most unfortunately. Roberta and the Front Desk staff were unfailingly wonderful and helpful. Lobby staff arranged taxi, etc. Excellent. The breakfast is expensive but has an amazing range of choices. The view from the 30th floor is awesome! It was not clear to me that the restaurant was NOT open for dinner. Room service is an option, as is eating in the lobby bar. There is also an outdoor food court in the mall directly behind the hotel for more casual dinner fare. (It is primarily a lunch destination.) As my time was spent exclusively at the hospital, I did not see any other city attractions. However, my room on the 22nd floor gave me the most delightful nighttime lit views! The room was great in all respects.

My unplanned travel to Madrid was for a family medical emergency. I do not speak Spanish, most unfortunately. Roberta and the Front Desk staff were unfailingly wonderful and helpful. Lobby staff arranged taxi, etc. Excellent. The breakfast is expensive but has an amazing range of choices. The view from the 30th floor is awesome! It was not clear to me that the restaurant was NOT open for dinner. Room service is an option, as is eating in the lobby bar. There is also an outdoor food court in the mall directly behind the hotel for more casual dinner fare. (It is primarily a lunch destination.) As my time was spent exclusively at the hospital, I did not see any other city attractions. However, my room on the 22nd floor gave me the most delightful nighttime lit views! The room was great in all respects.

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