Is parking available at the property?

Self parking is available on-site for a fee of MYR 15 per night, which includes in/out privileges. Valet parking is also offered at a fee of MYR 45 per day. Guests must contact the property in advance to reserve parking.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6 AM to 10:30 AM for a fee of approximately MYR 130.00 for adults and MYR 65.00 for children.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM, and check-out time is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

Airport shuttle services are available for a fee of MYR 170 per vehicle for a roundtrip, accommodating a maximum of 4 passengers. Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may be available upon request.

Where is the property located in relation to key landmarks?

The property is located in Petaling Jaya (Bandar Sunway), within a 15-minute drive of Mid Valley Megamall and Bukit Jalil National Stadium. It is 0.1 km from Sunway Pyramid Convention Centre and 0.5 km from Sunway Pyramid Mall. Public transport options are available nearby.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool and a children's pool. The pool is seasonal and operational hours may vary.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property offers cribs and rollaway beds, subject to availability and may incur additional charges. Advance request or confirmation is required for extra beds and cribs.

Sunway Resort Hotel in Selangor

Average nightly price at Sunway Resort Hotel by month, last 12 months (USD)
Month	Average price
January	US$188
February	US$186
March	US$158
April	US$161
May	US$205
June	US$205
July	US$234
August	US$220
September	US$216
October	US$189
November	US$172
December	US$211

What guests think

At Sunway Resort Hotel, guests describe a family oriented resort with direct links to Sunway Lagoon and the adjacent mall, modern rooms, and comprehensive facilities that make it easy to enjoy activities, shopping, and downtime in one place.

Families especially like the Waterventure rooms that open to the kids pool. Service reports are mixed, ranging from attentive, helpful staff to slow responses and booking or room assignment mishaps. Dining feedback varies too: Gordon Ramsay Bar and Grill is praised, while buffet breakfast can be average, crowded, or expensive. With plenty to do on site but occasional snags like parking or maintenance, expect an activity focused stay that suits families.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and family facilities stand out, especially Waterventure rooms with direct access to the kids pool. Guests like the well equipped gym and overall resort setup, though some note parking challenges and reduced lounge benefits.

Related guest reviews

10

Patricia

25 Jun 2023

·

Stayed 1 night

We have a really fabulous stay at Sunway Resort Hotel .The frontline staff are very friendly and helpful especially Zeinal ( I hope I got her name right ) makes us feel so welcomed and special . The room is spacious , clean , high tech .wifi is good . The facilities are excellent .The gym is well equipped and we really relaxed in the pool . We also enjoyed our jacuzzi bathtub . The hotel is within walking distance to many shops and eateries .Excellent hotel

10

Ali

25 Jul 2023

·

Stayed 3 nights

the technology inside the property is amazing the facilities at the properties are great

10

Sharon

24 Sept 2024

·

Stayed 4 nights

Waterventure terrace room is a great accomodation option for young families. The resort hotel is next to the lagoon theme park. Breakfast at Gordon Ramsay Bar and Grill was exceptional.

8

Ahmad Syahir

16 Nov 2024

·

Stayed 1 night

Room was great since it has easy access to the kids pool. Amenities provided was good. But the room especially the toilet was rather small. Facilities provided is good. Breakfast was average. The restaurant was indeed spacious but they might need to consider to open two buffet line instead of one to cater the crowd/ guests. Some food they replenish, gone in secs and you have to wait again. The staff (not all) might need to work on their customer service skill. From the phone operator (before reservation) to the front desk staff (upon check in). For a 5 star hotel, we were expecting atleast the staff to be a tad friendly rather than being robotic giving us a yes, no, maybe answer to our queries. Can’t comment much on the F&B staff since they were busy. The staffs at the pool was pleasant and not forgetting the front desk staff (upon check out) i forgot to take his name. He was good. Not forgetting the bellman service too. To be able to connect with the hotel through whatsapp was a time saving! It’s such a great idea to have the channel for your guests to connect instantly. Kudos to that! Parking was hard to find since it was connected to the rest of the hotels, mall, and theme park. Overall, our stay was pleasant. Atleast, the kids had fun :)

10

James

1 Sept 2024

·

Stayed 1 night

Exceptional property and facilities. Highly recommended. I’ll be back.

8

Deryk

17 Nov 2023

·

Stayed 4 nights

I have used this hotel for business travel over the last 20 years. It has fantastic staff but let down by cheap cost cutting by the hotel. Cocktail hour in the 20th Lounge has been cut by half an hour, (why when I am paying extra for the privilege of using the lounge?), and breakfast is not longer available in the lounge. Breakfast in the restaurant is second rate at best and there are long queues, which is a change from the past. Room prices have substantially increased since before Covid, which makes this hotel a "maybe" for my next trip.

10

Ronald

9 Jan 2024

·

Stayed 4 nights

One stop holiday. No need to go out of the area. Everything was top notch. Cleanliness, Hospitality, Amenities, Service, Shopping, Activities and more. Love it. Coming back soon. Thanks to the team.

10

Moon

28 Feb 2024

·

Stayed 2 nights

Love the waterventure room. Direct access to the pool. Family friendly resort

10

Shishir

1 Sept 2024

·

Stayed 1 night

Excellent fun for family. Great food, resort facilities and convenient location next to theme park and shopping malls.

8

Marcellus Davy

4 Dec 2024

·

Stayed 6 nights

Nice hotel with spacious highly facilitated rooms plus great swimming pools but because the hotel is so popular the personnel have become unfriendly and sometimes even arrogant. Especially during check in lack of social interactions and during check out lack of interest in our experiences.

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Cleanliness

Cleanliness is generally strong, with many describing the hotel as clean or luxurious. A few mention sticky floors, odors, or drainage issues, suggesting occasional maintenance lapses.

Related guest reviews

10

AI GIN

21 Feb 2024

·

Stayed 1 night

Nice and clean hotel connected to the mall and the Sunway lagoon

10

Patricia

25 Jun 2023

·

Stayed 1 night

We have a really fabulous stay at Sunway Resort Hotel .The frontline staff are very friendly and helpful especially Zeinal ( I hope I got her name right ) makes us feel so welcomed and special . The room is spacious , clean , high tech .wifi is good . The facilities are excellent .The gym is well equipped and we really relaxed in the pool . We also enjoyed our jacuzzi bathtub . The hotel is within walking distance to many shops and eateries .Excellent hotel

10

Claudia

2 Nov 2025

·

Stayed 4 nights

Loved how clean the hotel is and have nice details.they put chocolate in your pillows every night. I couldnt find the spa though and the hours were not so friendly with the schedule I had

6

Kwok Shing

24 Jun 2023

·

Stayed 2 nights

約3點到，櫃檯同事有禮貌，但未能即時提供3間房，只俾一間先都可以！可惜馬桶漏水，失望！處理完後又叫一小時後先可再用，直至我要求換房先再協助，危機意識差！轉房後門鎖爛左，當晚已即時通知櫃檯，到走都冇人整（入住兩晚）！最谷氣係走果陣話要收我penalty，真係即刻想講粗口，雖然最後都唔洗俾，但咁既處理手法真係好有問題！酒店係靚既，房間空間夠大，可惜略為殘舊！再加上咁板屈我俾penalty，感覺超差！

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10

May

29 Mar 2024

·

Stayed 2 nights

Room floor abit sticky .. but overall is perfect! Can’t wait to go again! My kid love this place too..

10

Mohmd Hayril

22 Jun 2023

·

Stayed 1 night

Look like new

10

Ronald

9 Jan 2024

·

Stayed 4 nights

One stop holiday. No need to go out of the area. Everything was top notch. Cleanliness, Hospitality, Amenities, Service, Shopping, Activities and more. Love it. Coming back soon. Thanks to the team.

10

Joel Dennis

5 Oct 2024

·

Stayed 5 nights

Team at the resort were fantastic, ability to transit through to the shopping centre without hitting the temperature and humidity every time, Property condition, especially when considering the price did not meet 5 stars, the bath wouldn’t drain at all, which was one thing, whilst the shower water built up whilst showering and overflowed within a normal reasonable shower length, Also there was a smell on floor six when alighting the lifts each time, likely from issues with water or humidity, although noticeable each time, It may be that on a subsequent visit I may choose to stay closer to the city, as travel did not always feel convenient,

8

Wang Wen

25 Jul 2024

·

Stayed 1 night

---- 房間真的偏小，浴室也是，清潔度普通 ++ 房間露台走出去就是兒童戲水區，非常方便

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10

CHIAKI

12 Aug 2024

·

Stayed 1 night

The hotel was clean, luxurious and satisfying. The staff service was also very good.

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Rooms

Rooms are often described as modern and comfortable, with many spacious layouts and terrace options that open directly to the pool. A few guests found some rooms or bathrooms small and noted missing in room amenities like kettles.

Related guest reviews

10

Patricia

25 Jun 2023

·

Stayed 1 night

We have a really fabulous stay at Sunway Resort Hotel .The frontline staff are very friendly and helpful especially Zeinal ( I hope I got her name right ) makes us feel so welcomed and special . The room is spacious , clean , high tech .wifi is good . The facilities are excellent .The gym is well equipped and we really relaxed in the pool . We also enjoyed our jacuzzi bathtub . The hotel is within walking distance to many shops and eateries .Excellent hotel

10

Sharon

24 Sept 2024

·

Stayed 4 nights

Waterventure terrace room is a great accomodation option for young families. The resort hotel is next to the lagoon theme park. Breakfast at Gordon Ramsay Bar and Grill was exceptional.

10

Halina

1 Aug 2023

·

We stayed in a waterventure suite with two queen beds side by side. Lots of space for us to move around. Check-in was fast. Breakfast was ok (but not great). There is direct access to the Sunway Lagoon Theme Park from first floor of the hotel, which is a huge plus. We enjoyed our stay.

10

Latifah

23 Apr 2024

·

Stayed 2 nights

Great room, close to amenities. Kids liking the water venture area.

10

Peter

11 Sept 2023

·

Stayed 3 nights

The hotel room is with top notch equipment and also we got a free upgrade.

10

Stephanie

10 Jul 2024

·

Stayed 4 nights

Amazing terrace with access to the pool area!

8

Wang Wen

25 Jul 2024

·

Stayed 1 night

---- 房間真的偏小，浴室也是，清潔度普通 ++ 房間露台走出去就是兒童戲水區，非常方便

Translate

8

Marcellus Davy

4 Dec 2024

·

Stayed 6 nights

Nice hotel with spacious highly facilitated rooms plus great swimming pools but because the hotel is so popular the personnel have become unfriendly and sometimes even arrogant. Especially during check in lack of social interactions and during check out lack of interest in our experiences.

4

Tomaso

4 Jul 2025

·

Stayed 1 night

Top hotel and service but ridiculously expensive since there is not even a kettle and coffee machine in the room.! Fridge empty. Just some water. Breakfast not included if you pay at the check in desk 60myr if you paid at the breakfast checkin table 120myr!

10

Wai Yin

17 May 2023

·

Stayed 2 nights

Excellent customer service and facilities. The suite was spacious, stylish, clean and comfortable. It surprised me with a gym area inside! A really enjoyable and unforgettable stay. Will surely stay in this hotel again if I visit Malaysia！

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Service

Service is mixed: many praise friendly, helpful staff and smooth check ins, while others report slow responses, booking errors, and poor communication about room changes.

Related guest reviews

10

ZAINAH

19 Oct 2024

·

Stayed 2 nights

Front desk service was superb especially Staff Zaiton (hope it right spelling) who approach us when we was trying to trace for missing booking and arrange for foe extra blanket when realised the room we booked cannot accommodate extra bed my helper. Elisa customer service who arrange for room with connecting room and on the same floor more than 10 room. These trips the most memorable when 4th gen with 49 family member travel together with smooth check-in. Excellent hotel service. It will even better if the complimentary room deco with at few ballon for birthday boy but birthday was nice.

10

Lara

22 Mar 2025

·

Stayed 2 nights

I love staying here! The staff are always so helpful and hospitable, and the service is excellent.

2

Suresh

11 Aug 2024

·

Stayed 3 nights

They got my booking of 2 rooms wrong and promised to to rectify by next day 2pm. We waited till 5.30pm and no one was bothered till we went to counter and asked. Then it was done. Staff attitude is bad. Mostly most staff missing when you look for them.

8

ZAINAH

21 Oct 2024

·

Stayed 2 nights

Everything about the hotel is good. Check-in was smooth. Check-out takes time, bell-boy service was super slow and waited for almost an hour. Compliment to front-desk staff Francis who help trace one of family member who left the bag with passport. Without his persistent looking for help from the manager in-charged we may end-up having to make police report and approach our embassy. Kudos to front-desk staff Francis and Zaton who make our family of 49 most memorably days.

6

Zhengjian

7 Mar 2023

·

Stayed 3 nights

Booked the family terrace becuase specifically wanted to have bath tube, however was assigned another room upon checkin and was not informed. Called customer service and they explained due to renovation, family terrace was not available and the room assigned was a water terrace room thats come without a bathtub. Would appreciate this was communicate to me before going to the room and find out myself and have to call. Have to pay for parking which out of my expectations when paying for 3 nights and the price is above average against surrounding hotels Expendia customer service was contacted and responded promptly. All in all this will not be my first choice should i visit sunway again as the price versus expectation/experience is far fetched.

8

Ahmad Syahir

16 Nov 2024

·

Stayed 1 night

Room was great since it has easy access to the kids pool. Amenities provided was good. But the room especially the toilet was rather small. Facilities provided is good. Breakfast was average. The restaurant was indeed spacious but they might need to consider to open two buffet line instead of one to cater the crowd/ guests. Some food they replenish, gone in secs and you have to wait again. The staff (not all) might need to work on their customer service skill. From the phone operator (before reservation) to the front desk staff (upon check in). For a 5 star hotel, we were expecting atleast the staff to be a tad friendly rather than being robotic giving us a yes, no, maybe answer to our queries. Can’t comment much on the F&B staff since they were busy. The staffs at the pool was pleasant and not forgetting the front desk staff (upon check out) i forgot to take his name. He was good. Not forgetting the bellman service too. To be able to connect with the hotel through whatsapp was a time saving! It’s such a great idea to have the channel for your guests to connect instantly. Kudos to that! Parking was hard to find since it was connected to the rest of the hotels, mall, and theme park. Overall, our stay was pleasant. Atleast, the kids had fun :)

8

SHOKO

22 Oct 2025

·

Stayed 2 nights

スタッフの対応がとても良かったです！

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4

Julian

6 Sept 2025

·

Stayed 2 nights

Slow service, no proactive help at all, very sleepy vibe. Expedia and the hotel together also missed my booking but neither claimed any responsibility, instead they blamed each other.

6

Cheolkyu

25 Jan 2026

·

Stayed 2 nights

Everything has to be reiterated and directed twice to fulfill my request. Classic Malaysia.

10

Lara

4 Oct 2023

·

Stayed 3 nights

Love this resort so much! Have stayed here a few times and the quality, service and amenities are of a high standard. The staff always go above and beyond for us to ensure a smooth stay.

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Location

Very convenient for Sunway Lagoon and Sunway Pyramid, with easy indoor access to shops and dining. One reviewer found city travel less convenient, and parking can be difficult.

Related guest reviews

10

AI GIN

21 Feb 2024

·

Stayed 1 night

Nice and clean hotel connected to the mall and the Sunway lagoon

10

Azzam

22 Jun 2023

·

One of the best resort stays we ever had. Room location was convenient. Easy access to kids pool and walking distance from the shopping mall and Sunway Lagoon park. We highly recommend the resort.

10

Latifah

23 Apr 2024

·

Stayed 2 nights

Great room, close to amenities. Kids liking the water venture area.

10

Deryk

2 Dec 2022

·

Stayed 19,327 nights

One of my favourite hotels in Asia. Great facilities and location.

8

Faysal

13 Sept 2025

·

Stayed 3 nights

Very close to sunway lagoon

10

Wendy

25 Oct 2024

·

Stayed 5 nights

Very nice experience and easy access to shopping, restaurants and water park. Good for business and family travel purposes

10

Joel Dennis

5 Oct 2024

·

Stayed 5 nights

Team at the resort were fantastic, ability to transit through to the shopping centre without hitting the temperature and humidity every time, Property condition, especially when considering the price did not meet 5 stars, the bath wouldn’t drain at all, which was one thing, whilst the shower water built up whilst showering and overflowed within a normal reasonable shower length, Also there was a smell on floor six when alighting the lifts each time, likely from issues with water or humidity, although noticeable each time, It may be that on a subsequent visit I may choose to stay closer to the city, as travel did not always feel convenient,

10

William

16 Sept 2025

·

Stayed 2 nights

Great location for Sunway Lagoon water park activities and you can access the theme park from the hotel and access to the Sunway Pyramid Mall within 5 minutes walk. Very convenient for food and other stuff.

10

Shishir

1 Sept 2024

·

Stayed 1 night

Excellent fun for family. Great food, resort facilities and convenient location next to theme park and shopping malls.

10

Willy

28 Dec 2024

·

Stayed 3 nights

Very convenient, you could find everything you need without going out of Sunway.

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Dining

Dining is inconsistent: Gordon Ramsay Bar and Grill and some restaurants are praised, but buffet breakfast is often called average, crowded, or expensive. Room service receives positive notes from some guests.

Related guest reviews

10

Sharon

24 Sept 2024

·

Stayed 4 nights

Waterventure terrace room is a great accomodation option for young families. The resort hotel is next to the lagoon theme park. Breakfast at Gordon Ramsay Bar and Grill was exceptional.

10

Halina

1 Aug 2023

·

We stayed in a waterventure suite with two queen beds side by side. Lots of space for us to move around. Check-in was fast. Breakfast was ok (but not great). There is direct access to the Sunway Lagoon Theme Park from first floor of the hotel, which is a huge plus. We enjoyed our stay.

10

Diana Yiwei

16 Oct 2025

·

Stayed 1 night

Like Gordon Ramsey dining experience

8

Ahmad Syahir

16 Nov 2024

·

Stayed 1 night

Room was great since it has easy access to the kids pool. Amenities provided was good. But the room especially the toilet was rather small. Facilities provided is good. Breakfast was average. The restaurant was indeed spacious but they might need to consider to open two buffet line instead of one to cater the crowd/ guests. Some food they replenish, gone in secs and you have to wait again. The staff (not all) might need to work on their customer service skill. From the phone operator (before reservation) to the front desk staff (upon check in). For a 5 star hotel, we were expecting atleast the staff to be a tad friendly rather than being robotic giving us a yes, no, maybe answer to our queries. Can’t comment much on the F&B staff since they were busy. The staffs at the pool was pleasant and not forgetting the front desk staff (upon check out) i forgot to take his name. He was good. Not forgetting the bellman service too. To be able to connect with the hotel through whatsapp was a time saving! It’s such a great idea to have the channel for your guests to connect instantly. Kudos to that! Parking was hard to find since it was connected to the rest of the hotels, mall, and theme park. Overall, our stay was pleasant. Atleast, the kids had fun :)

10

Mohammed

22 Nov 2024

·

Stayed 3 nights

The staff people were so nice and helpful. I like also the five stars restaurants there. I think I will plan to visit this place again.

10

Shykela

10 Jun 2025

·

Stayed 1 night

Very accommodating, perfect location connected to larger mall. Great room service and ambiance. Love this place !

8

Deryk

17 Nov 2023

·

Stayed 4 nights

I have used this hotel for business travel over the last 20 years. It has fantastic staff but let down by cheap cost cutting by the hotel. Cocktail hour in the 20th Lounge has been cut by half an hour, (why when I am paying extra for the privilege of using the lounge?), and breakfast is not longer available in the lounge. Breakfast in the restaurant is second rate at best and there are long queues, which is a change from the past. Room prices have substantially increased since before Covid, which makes this hotel a "maybe" for my next trip.

4

Firas

2 Nov 2024

·

Stayed 3 nights

We didn’t feel that we were welcomed especially in the teatime lounge, the staff of the teatime lounge are not professional, they need training to learn how to treat the customers, the breakfast is average, the hotel is not as expected, in my opinion, this hotel is not up to 5 stars standard.

10

Shishir

1 Sept 2024

·

Stayed 1 night

Excellent fun for family. Great food, resort facilities and convenient location next to theme park and shopping malls.

4

Tomaso

4 Jul 2025

·

Stayed 1 night

Top hotel and service but ridiculously expensive since there is not even a kettle and coffee machine in the room.! Fridge empty. Just some water. Breakfast not included if you pay at the check in desk 60myr if you paid at the breakfast checkin table 120myr!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12 $95	13 $95	14 $95	15 $95	16 $100	17 $167
18 $94	19 $95	20 $95	21 $95	22 $95	23 $100	24 $100
25 $95	26 $95	27 $95	28 $95	29 $95	30 $100	31 $100

Su	Mo	Tu	We	Th	Fr	Sa
1 $95	2 $95	3 $95	4 $164	5 $95	6 $164	7 $100
8 $95	9 $172	10 $95	11 $95	12 $146	13 $100	14 $100
15 $146	16 $95	17 $95	18 $95	19 $95	20 $100	21 $100
22 $95	23 $140	24 $146	25 $95	26 $95	27 $146	28 $100
29 $95	30 $146

Sunway Resort Hotel

Prices for Sunway Resort Hotel

Monthly average prices

About this property

Location

Room options

Family Fun Suite

Sunway Grand Suite

Executive Suite, 1 Bedroom, Club , Executive Level

Club Room, Club

Business Suite

Wellness Suite

Presidential Suite

Deluxe Room

One-Bedroom Pool Villa

Premier Suite

Grand Deluxe Room

Family Terrace

Waterventure Terrace

Guest reviews of Sunway Resort Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sunway Resort Hotel

Considering this hotel for your trip?

Prices for upcoming dates