Is parking available at the hotel?

Self parking is available on-site for a fee of MYR 5 per day. Valet parking is also offered. Please note that parking is limited and may require a reservation.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 15:00 until 23:59, and check-out is at 12:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details regarding bathrooms and pool access features are not provided.

Where is the hotel located in relation to key attractions?

The hotel is located in Mid Valley City, just a 1-minute drive from Mid Valley Megamall and 9 minutes from Berjaya Times Square. It is approximately 5 miles from Pavilion Kuala Lumpur and the Petronas Twin Towers. Public transport options are available nearby.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool. The pool is seasonal and operational hours are not specified.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of MYR 116.6 per night. Advance request or confirmation may be required for availability.

St Giles Mid Valley Kuala Lumpur Hotel

Average nightly price at The Gardens Hotel by month, last 12 months (USD)
Month	Average price
January	US$119
February	US$113
March	US$91
April	US$119
May	US$115
June	US$106
July	US$101
August	US$105
September	US$101
October	US$109
November	US$105
December	US$144

What guests think

At St Giles Mid Valley Kuala Lumpur, travellers praise the convenient location directly connected to The Gardens and Mid Valley malls, with easy access to dining, shopping and nearby transit, making it a practical base for business and family trips.

Rooms and apartments are often spacious, but decor and maintenance feel dated in places, with recurring reports of musty odours and occasional issues like faulty fixtures, weak air conditioning, or intermittent hot water and Wi-Fi. Service is generally friendly and helpful, though some guests experienced slow check-ins, unreturned calls, or limited responsiveness; the gym and pool are available but upkeep of the pool/bar and parking arrangements (no free or designated spots) draw criticism, and renovations have disrupted a few stays. Expect excellent convenience with trade-offs in modernity and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests note a gym and pool, but upkeep is lacking: broken poolside furniture, a rarely open pool bar, and very cold water were mentioned. Parking is inconvenient with no free or designated hotel spaces, and ongoing renovations have affected some stays.

Related guest reviews

6

Han May

12 Jan 2025

·

Stayed 5 nights

Room was spacious with plenty of storage, despite it being quite dated, quite different from the photos. Parking was a nightmare as there are no designated spots for hotel guests. The floors had a musky smell like the carpet was left wet. Our first room had the smell so we requested for a room change, second room was better but the common area did still have the smell. However, absolutely love how close it is to the shops, love the convenience.

8

Choon Kah Adrian

30 Oct 2024

·

Stayed 2 nights

Hotel in general is a little dated but they’re going for renovations soon

8

Vincent

12 Dec 2023

·

Stayed 2 nights

Hotel need some upgrade and should provide advise for check-in guest parking direction.

4

Annie

16 Jun 2025

·

Stayed 1 night

The hotel is closed for renovations. Diverted us to the residence service. Should not provide the hotel rooms option when the hotel is closed.

8

PEGGY

11 Oct 2023

·

Stayed 2 nights

Overall is good but there no Free Parking for hotel guests.

6

Sudheesh

8 Dec 2024

·

Stayed 4 nights

The hotel is connected to The Gardens Mall which is also linked to Midvally Megamall. There are two train lines nearby, red and blue, which made travelling by public transport very convenient. Checking in was smooth but the staff were not very approachable. Rooms were only available at 3pm, so we left our luggages at the hotel and checkes out the neighbouring malls. The first room we were given had a lot of flies. They were flying around the lights and on the bed. We requested for a change of room immediately and thankfully there was another room available. Drinking water is provided and we could call room service to ask for more. Housekeeping service was very fast. The pool is a saltwater pool and there is also a children's pool. However, it was not maintained. The pool chairs were broken and flooring around the pool was broken. There was a pool side bar which was never open during my stay there. The stay was pleasant overall, but i wouldn't go back.

8

Danielle

26 Feb 2024

·

Stayed 6 nights

loved the gym and pool facilities, made my stay extra comfortable and enjoyable. the staff were also very helpful. i did not have the opportunity to try and of the dining options however with the hotel being inside the Gardens shopping mall there are soooo many options so close at hand.

8

Derrick

14 Dec 2022

·

Stayed 4 nights

Great stay at the Gardens. 3rd time there. Managed to get a lot despite the peak hour. Staff super friendly in helping me get to my rooms with early check in. Shopping and movies so convenient. Only issue is the pool is freezing cold with the water and that the pool and deck area probably needs to be renovated. Rooms very comfy. But the tv channels are limited and would benefit from internet tv. Overall a very good stay.

8

Haridas

28 Jan 2025

·

Stayed 2 nights

Good place to stay in KL. Unfortunately going to close for 2 years for renovation.

10

Trevor

20 Aug 2025

·

Stayed 20 nights

Excellent apartment, great facilities in the hotel, room was comfortable but better if an additional armchair; pool was quiet most of the time (few sunbeds but enough for few people), pool bar area not manned all the time.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many found rooms clean, but recurring reports cite musty or mouldy smells, damp bedding, a cockroach sighting, threadbare towels, and occasional missed housekeeping or unchanged linens.

Related guest reviews

6

Robert

1 Oct 2024

·

Stayed 2 nights

The room smell carpet very bad not that clean.

6

Han May

12 Jan 2025

·

Stayed 5 nights

Room was spacious with plenty of storage, despite it being quite dated, quite different from the photos. Parking was a nightmare as there are no designated spots for hotel guests. The floors had a musky smell like the carpet was left wet. Our first room had the smell so we requested for a room change, second room was better but the common area did still have the smell. However, absolutely love how close it is to the shops, love the convenience.

10

JUNGMI

15 Nov 2024

·

Stayed 2 nights

It's clean and wide space for family.

10

Beng Hin

2 May 2024

·

Stayed 3 nights

Very clean and spacious rooms. Front desk was very friendly and we could get an early check-in. Place is so near the MidValley shopping centre and there is a bridge to the Abdullah Hukum LRT station. So very convenient

6

Janet

13 Apr 2023

·

Stayed 2 nights

the first thing that hit me when we entered the room was the strong MUSTY smell in the room. It seemed like the room was not in use in a long while and hence not cleaned or aired recently. Our bed linens were not changed even though there were a few blood stain spots caused by a ruptured elbow blister. It would have been nice if the housekeeper had bothered to give us fresh linens instead.

8

KASHIF

27 Dec 2024

·

Stayed 2 nights

The first assigned room had smell, dampness and mould smell, Hotel staff changed our room and sprayed. room size was OK, Hotel check-in was 3pm but rooms were not ready when we arrived at 6pm. Hotel staff compensated with free breakfast and late check-out which was a nice gesture. Hotel is going to have a major renovation soon so beware before you book.

6

Toshiyuki

21 Nov 2024

·

Stayed 1 night

Quite convenient, yet a bit old and found poor cleanliness..

6

Frankie

17 Nov 2024

·

Stayed 2 nights

Hotel is located next to good shopping mallls. But the room smells, saw a running cockcroach in the toilet, and mattress is hard.

2

Andrew Loh Yoon

2 Feb 2025

·

Stayed 6 nights

The rooms smelled mouldy. There was no hot water supply from one afternoon till mid-next morning. There was no apology or reimbursement for the inconvenience caused to guests. Towels were threadbare and the aircon was inconsistent, and the controls didn’t work. This is a five-star hotel? I don’t think so.

10

Florence

18 Feb 2025

·

Stayed 1 night

We only stayed one night and everything was good! Staff was attentive and polite. Room was clean with sufficient toiletries. Hence, we didn’t need to ask for anything.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms and apartments are spacious with some nice views, but many feel dated and show maintenance issues such as faulty plugs and fixtures, weak or noisy AC, slow or intermittent hot water, basic TV or Wi-Fi, and squeaky or hard beds.

Related guest reviews

10

Cindy

30 Jan 2025

·

Stayed 3 nights

super convenient directly connecting to mid valley esp eatery just walking to lower floor. great shopping as well. Room is spacious and bathroom newly renovated.

10

Mariko

20 Aug 2025

·

Stayed 4 nights

部屋の眺めがいい。

Translate

6

Pietro

26 Sept 2024

·

Stayed 1 night

Have stayed at this hotel many times on business. This time I was visiting with my family and was disappointed by the tiredness of the rooms. The tap in the bathroom was wobbly, the bedding felt damp and the room even smelled a bit musty. The sliding door to the bathroom in the other bedroom was almost coming off its track. The place is in need of a makeover. Staff were excellent and location is great.

6

Louis

26 Nov 2024

·

Stayed 2 nights

I have been staying at The Gardens whenever I go to Kuala Lumpur for the last 10 years. Previously, despite its age, the hotel was maintained quite well. During this stay, the maintenance has clearly fallen short. The room had a smell, hot water from the bathroom tap was brown, the sink cover was stuck and not repaired properly, the shower head was old and dingy, the lights were falling from the ceiling, bed frame was squeaky, and the pillows felt cheap like they were made from cheap foam. After patronizing The Gardens for so many years, this is so disappointing. Despite its fantastic location and convenience, they could not be bothered to renovate, let alone properly maintain, the hotel and rooms.

10

SZE MIN MICHELLE

3 Jan 2025

·

Stayed 2 nights

The connected shopping malls in the area make this place an extremely convenient stay, especially for families with young children. The 1BR apartment (described as a Suite on Expedia) was clean and spacious. Bathroom is stocked with shampoo, conditioner, bath soap and hand soap. The kitchen had an induction stove (2 hobs), electric kettle, dishwashing liquid and sponge, cutlery, plateware, cookware and chopping knives. No dish towel, but tissue paper is provided. TV channels are basic.

4

CHOONG TIN

15 Apr 2023

·

Stayed 2 nights

Room getting old and shower water flows very slow.

6

Andrew

15 Feb 2025

·

Stayed 3 nights

The property is quite tired, with minor issues like power points not working. At the time of check in, the clerk said that the hotel property would be closing on March 1st to be renovated into residences (as is the case for the property next door).

8

Li Hua

31 Mar 2024

·

Stayed 1 night

Location was good but the WC toilet was running non stop each time after flushing it will start again Need to have better maintenance as the look of the rooms feels jaded

2

Natasha

1 Apr 2023

·

Stayed 4 nights

I enjoyed the convenience of the malls that were within walking distance. Hotel room itself was old and dated….needs some renovations. Internet was very poor/didn’t work, toilet was clogged, TV didn’t work most days. Overall, not worth it…I will not be returning ever.

10

Trevor

20 Aug 2025

·

Stayed 20 nights

Excellent apartment, great facilities in the hotel, room was comfortable but better if an additional armchair; pool was quiet most of the time (few sunbeds but enough for few people), pool bar area not manned all the time.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful and efficient, with swift check-ins and thoughtful assistance, though some guests reported long waits, unapproachable reception, ignored emails or calls, and inconsistent follow-up.

Related guest reviews

10

Dawn

27 Feb 2025

·

Stayed 4 nights

It was a fabulous stay as great location and convenient as its part mid valley mall! We were put in a smaller room initially but with the extra rollaway bed it was too squeezy for 3 pax, so thankfully they managed to change to a bigger room on the 3rd day as I requested to upgrade but no better rooms were available. Thanks to the staff who assisted in finding us a bigger room :)

8

vivian

26 Dec 2024

·

Stayed 1 night

Check-in was quick and Mr Ilham was friendly and warm. He remembered me as we stayed at this property several times in the past. In my last review of this property, I mentioned that the body lotion has a bad smell after application. I am happy to note that it did not have that after application smell this time. Don’t know why but I am glad. We just finished a movie at the adjacent mall and it’s so safe and convenient to walk back to the hotel. This is the plus point of this hotel, it is located inside the mall but it’s quiet and exclusive.

6

Chung Ling

17 Jun 2023

·

Stayed 3 nights

All good except the service levels at reception needs to improve

10

Omosunbo

21 Aug 2025

·

Stayed 10 nights

Great hotel and conveniently located next to a shopping mall. No need for taxis everywhere. The staff from the Concierge to the reception staff were excellent. Would book again.

10

Nicole

12 Oct 2024

·

Stayed 6 nights

Wonderful and convenient and place! Thanks so much to the staffs for finding my daughter’s doll in the middle of the night!

6

Sudheesh

8 Dec 2024

·

Stayed 4 nights

The hotel is connected to The Gardens Mall which is also linked to Midvally Megamall. There are two train lines nearby, red and blue, which made travelling by public transport very convenient. Checking in was smooth but the staff were not very approachable. Rooms were only available at 3pm, so we left our luggages at the hotel and checkes out the neighbouring malls. The first room we were given had a lot of flies. They were flying around the lights and on the bed. We requested for a change of room immediately and thankfully there was another room available. Drinking water is provided and we could call room service to ask for more. Housekeeping service was very fast. The pool is a saltwater pool and there is also a children's pool. However, it was not maintained. The pool chairs were broken and flooring around the pool was broken. There was a pool side bar which was never open during my stay there. The stay was pleasant overall, but i wouldn't go back.

4

Mark

6 Dec 2023

·

Stayed 3 nights

I left my jacket in the room, tried calling them but it appears that they weren't interested in answering the phone

10

Florence

23 Jul 2024

·

Stayed 1 night

Check in was a breeze. Great service

10

Kylie

29 Jun 2024

·

Stayed 1 night

Next to mall. Hotel front desk staff Nick was kind enough to allow us to extend check out time as we were having some medical issues.

10

Florence

18 Feb 2025

·

Stayed 1 night

We only stayed one night and everything was good! Staff was attentive and polite. Room was clean with sufficient toiletries. Hence, we didn’t need to ask for anything.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Widely praised for being directly connected to The Gardens and Mid Valley malls, with abundant dining, shopping and cinemas, plus easy access to LRT or Komuter links and KL Sentral.

Related guest reviews

10

vivian

8 Jan 2025

·

Stayed 1 night

The location is perfect for shopping and eating.

8

Muizzaddin

6 Aug 2025

·

Stayed 3 nights

Nice stay,convenient to shopping areas

10

Chee Wai

23 Feb 2023

·

Stayed 4 nights

Have stayed here umpteenth times - love it for the convenience! The property is well maintained over the years and I’ve noticed some room improvements here and there. Nicely thot out layout and furniture. Absolutely love the location esp with the connection to the LRT station!

10

Fee Goo

21 Jan 2024

·

Stayed 3 nights

Good location! Easy to travel for work meetings in KL/PJ, next to shopping centre, lots of food choices.

10

Beng Hin

2 May 2024

·

Stayed 3 nights

Very clean and spacious rooms. Front desk was very friendly and we could get an early check-in. Place is so near the MidValley shopping centre and there is a bridge to the Abdullah Hukum LRT station. So very convenient

10

Pietro

15 Jun 2024

·

Stayed 5 nights

I stay here every time because of convenience. Located a few minutes from Sentral station (KLIA express terminal) and attached to the Gardens megamall. Good hotel with all amenities but the decor could do with a refresh.

10

Omosunbo

21 Aug 2025

·

Stayed 10 nights

Great hotel and conveniently located next to a shopping mall. No need for taxis everywhere. The staff from the Concierge to the reception staff were excellent. Would book again.

10

Mei Fei

8 Jun 2024

·

Stayed 2 nights

Great stay for convenience. Dining shopping and transportation all walkable distance

10

vivian

8 Jan 2025

·

Stayed 1 night

Excellent location within Gardens Mall And Mid-Valley Mall

8

Mengteck

15 Aug 2025

·

Stayed 3 nights

good location especially beside malls and ease of access to food and shopping

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

On-site breakfast is described as good by some, but several guests relied on the many eateries in the attached malls; the poolside bar was often closed.

Related guest reviews

10

vivian

8 Jan 2025

·

Stayed 1 night

The location is perfect for shopping and eating.

8

Sandra

26 Sept 2024

·

Stayed 2 nights

An excellent hotel! Being co-located with a shopping mall is a big plus!

10

Patricia

19 Nov 2023

·

Stayed 2 nights

My room does not come with breakfast but that’s not a problem as there are many good eateries in the connecting shopping malls. Very convenient location.

6

Sudheesh

8 Dec 2024

·

Stayed 4 nights

The hotel is connected to The Gardens Mall which is also linked to Midvally Megamall. There are two train lines nearby, red and blue, which made travelling by public transport very convenient. Checking in was smooth but the staff were not very approachable. Rooms were only available at 3pm, so we left our luggages at the hotel and checkes out the neighbouring malls. The first room we were given had a lot of flies. They were flying around the lights and on the bed. We requested for a change of room immediately and thankfully there was another room available. Drinking water is provided and we could call room service to ask for more. Housekeeping service was very fast. The pool is a saltwater pool and there is also a children's pool. However, it was not maintained. The pool chairs were broken and flooring around the pool was broken. There was a pool side bar which was never open during my stay there. The stay was pleasant overall, but i wouldn't go back.

10

Mei Fei

8 Jun 2024

·

Stayed 2 nights

Great stay for convenience. Dining shopping and transportation all walkable distance

8

Danielle

26 Feb 2024

·

Stayed 6 nights

loved the gym and pool facilities, made my stay extra comfortable and enjoyable. the staff were also very helpful. i did not have the opportunity to try and of the dining options however with the hotel being inside the Gardens shopping mall there are soooo many options so close at hand.

8

Gavin

16 Dec 2024

·

Stayed 1 night

Business trip. Conveniently located next to mall with bars and restaurants and within walking distance of business meeting. Good amenities, clean and friendly.

10

Alston

15 Jul 2024

·

Stayed 1 night

Next to shopping mall and a lot of choices of local foods.

8

Carolyn

27 Jan 2024

·

Stayed 1 night

Overall would recommend - had a good stay. Positives- Hotel is clean and quiet. Room is decent. Breakfast is good. Some improvement - facilities rather old eg. Some of the plugs in room were not working and shower hard to operate.

6

KEN

20 Dec 2022

·

Stayed 5 nights

The good - Hotel in a good part of town. Staff at the breakfast was hardworking and attentive, so was House-keeping. We loved them. The bad - check-in was done by a male staff who was chatting and laughing with his colleague while conducting our check-in. Room has an air quality issue - we suspect the dirty air-con and we both develop allergic reactions while in the room (not when we were outside). Affected the quality of our stay. Guy receiving guests at The Spread in the first morning not familiar with internal process and protocols, could not answer basic questions.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $110	12 $95	13 $89	14 $90	15 $89	16 $89	17 $88
18 $88	19 $96	20 $91	21 $89	22 $96	23 $89	24 $98
25 $88	26 $96	27 $95	28 $97	29 $98	30 $98	31 $91

Su	Mo	Tu	We	Th	Fr	Sa
1 $93	2 $98	3 $98	4 $97	5 $98	6 $98	7 $92
8 $98	9 $91	10 $89	11 $98	12 $98	13 $98	14 $98
15 $91	16 $98	17 $98	18 $89	19 $98	20 $98	21 $91
22 $91	23 $97	24 $92	25 $98	26 $98	27 $98	28 $98
29 $98	30 $98

The Gardens Hotel

Prices for The Gardens Hotel

Monthly average prices

About this property

Location

Room options

Wau Deluxe Twin

Deluxe King

Deluxe Twin

Premier King

Wau Premier King

Wau Deluxe King

Guest reviews of The Gardens Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about The Gardens Hotel

Considering this hotel for your Kuala Lumpur trip?

Prices for upcoming dates