Is parking available at the property?

Free self-parking is available on-site, and valet parking is also offered for a fee of MYR 30 per day.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately MYR 91.80 for adults and MYR 45.90 for children.

Does the property allow pets?

No pets or service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in is available for a fee, subject to availability.

Are airport shuttle services available?

A roundtrip airport shuttle is provided for a surcharge of MYR 300 per vehicle (one way) and is available 24 hours.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Specific details about accessible bathrooms and pool access features are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in the heart of Kuala Lumpur, within a 15-minute walk of Pavilion Kuala Lumpur and KLCC Park. It is 0.6 mi (1 km) from Suria KLCC Shopping Centre and 0.7 mi (1 km) from Jalan Alor.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available, which is operational seasonally.

What are the policies for guests staying with children?

Up to 2 children aged 11 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property does not provide information about extra beds or cribs. Guests can contact the property for details regarding availability and any associated costs.

Pullman Kuala Lumpur City Centre Hotel & Residences

Average nightly price at Pullman Kuala Lumpur City Centre Hotel & Residences by month, last 12 months (USD)
Month	Average price
January	US$105
February	US$106
March	US$105
April	US$118
May	US$116
June	US$111
July	US$117
August	US$116
September	US$112
October	US$114
November	US$111
December	US$118

What guests think

At Pullman Kuala Lumpur City Centre Hotel & Residences, travellers praise the location by Pavilion Mall, friendly staff and spacious rooms, while recurring drawbacks include dated apartments, smoke and musty odors, uneven cleanliness, and slow or inconsistent service.

The pool, bar and gym are generally liked, and the executive lounge draws positive comments, though guests report sporadic maintenance issues and occasional loud pool music. Breakfast is widely viewed as varied and tasty, but peak-time crowds and slow restaurant or poolside service are mentioned. Expect a convenient city base with easy shopping access and good space, tempered by visible wear and inconsistent service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the pool, bar and gym, and the executive lounge gets praise. Some report maintenance or operational issues (e.g., gym A/C and equipment, loud pool music, and slow or limited poolside F&B).

Related guest reviews

10

Ohmori

19 Sept 2025

·

Stayed 2 nights

サービスが最高。ラウンジ最高。快適で綺麗な部屋が最高

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10

Bronwyn

28 Dec 2025

·

Stayed 2 nights

Great staff, clean room, nice pool area and bar. Only issue was they only give you 2 coffee pods instead of 4.

10

Frederic

2 Dec 2025

·

Stayed 8 nights

l'emplacement est parfait - les chambres très spacieuses et très fonctionnelles - la piscine est très agréable.

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8

Sujiro

3 Jan 2025

·

Stayed 1 night

Comfortable hotel with good breakfast, gym and pool.

6

Imran

16 Apr 2025

·

Stayed 3 nights

The hotel boasts an excellent location directly opposite a shopping centre, offering superb convenience. The breakfast was also good. However, despite its five-star aspirations, some basic issues significantly detracted from our stay in the apartment within the hotel. The bathroom was grubby and needs modernisation. The gym's AC never worked despite reporting it, the rowing machine lacked water, and the elliptical trainer was noisy. These maintenance failures were unnacceptable.

2

Ken

6 Jul 2025

·

Stayed 2 nights

Unfortunately, my recent stay was very disappointing. The music from the pool area was extremely loud, and there were many small insects in the bathroom and toilet. Additionally, there were lots of hair left on the bed, which was unacceptable. Even at breakfast, when I ordered fried eggs, my order was skipped several times, and the service was very poor. The overall atmosphere and other guests were also not pleasant. Our company has previously booked this hotel for many of our staff, but given this experience, we will be choosing a different hotel from now on.

10

Chandra

4 Aug 2024

·

Stayed 4 nights

Great hotel with great Location. Just 2 mins walk to Pavilion mall via connecting bridge from Banyan Tree Hotel right beside this hotel. Easy walk to Jalan Alor or Bukit Bintang as well and 5 mins away by Grab to Suria KLCC and Twin Towers. The gym is good with plenty of treamills and not crowded. Will stay here again for my next trip to KL. Thank you

10

Gillian

17 Oct 2025

·

Stayed 5 nights

Stayed in a club room and the service in the executive lounge was great - friendly and attentive. The room was spacious and kept nice and clean

10

Andrew

13 Jul 2025

·

Stayed 2 nights

Prestige room was freshly updated and comfortable. Cleaning good, pool area etc. pleasant. Breakfast varied and plentiful - not of the highest quality but, in relation to overall cost, an excellent choice.

8

TEOH

13 Jun 2023

·

Stayed 3 nights

We arrived at about 2pm but only got keys to our room at 4pm. Lobby restaurant service super slow and unresponsive. Spent most their time at the counters and not attending to the tables. Asked for side plates twice but it never came. Poolside cafe advised us not to order food as it will take 1-1.5hrs for the food to be delivered from the lobby to the pool. No Bloody Mary or Pina Colada at the pool bar as the hotel has run out of tomato and pineapple juice for a long time. I was there from Friday to Mon and it was not available on all days.

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Cleanliness

Many reviews note clean or spotless rooms, but repeated complaints mention cockroaches or ants, smoke or musty odors, and occasional mould or housekeeping misses.

Related guest reviews

8

Steve

17 Jul 2025

·

Stayed 4 nights

Overall the staff were very friendly and helpful. However the room, especially the bathroom was very tired and there was significant mould in the shower recess. The silicone repair work in the bathroom was very average, it looked like one of the cleaners did the job and not a trades person.

10

Lucinda

29 Oct 2023

·

Stayed 7 nights

The breakfast buffet was amazing with the choice and freshly made food items including Indian, Chinese and Malay food. The decor is lovely too with in house restaurants if you can’t be bothered to go out. Its proximity to Pavilion is amazing and very easy to use Conlay or BB MRT…or just call a Grab to the hotel. The room was lovely and clean and the bed was comfortable. On a couple of occasions when we returned to the room in the evening, the room smelled very strongly of cigarette smoke. We thought the cleaner was a smoker and called the housekeeping team who promptly turned up with air fresheners. The following day we had the same problem and when the housekeeping was cleaning the room next door and held the door open, we realised the smell was from that room perpendicular to ours (in a corner). We told the reception the stench must have come through the AC and given it was supposedly a non smoking floor, it was very annoying. Little was done about this, I guess we just had to wait for that guest to leave but annoying having to suffocate in either cigarette smoke or air fresheners when you’re tired!

8

DONGHYUN

11 Jan 2026

·

Stayed 7 nights

위치 최고, 옆 건물 반얀트리 엘리베이터 통해 파빌리온몰 출입 가능.(바깥서 길 건너려면 오래걸려요) 직원들 매우매우 친절합니다. 다만 바퀴벌레가... ㅠ.ㅠ 투 베드룸 일주일 숙박하며 20마리 이상 잡았습니다. ㅠ.ㅠ 바선생 싫어하는 분들은 심사숙고 하세요.

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6

Devanick

2 Oct 2025

·

Stayed 3 nights

The hotel needs work. The rooms felt a little dated, the floors in the hallways had weird potholes under the carpet and my first room absolutely smelt like mould. Fortunately, the housekeeping team were lovely and coordinated a new room for me in a recently updated side of the building.

10

Tania

17 Nov 2025

·

Stayed 6 nights

Yes clean room and friendly staff

2

Ken

6 Jul 2025

·

Stayed 2 nights

Unfortunately, my recent stay was very disappointing. The music from the pool area was extremely loud, and there were many small insects in the bathroom and toilet. Additionally, there were lots of hair left on the bed, which was unacceptable. Even at breakfast, when I ordered fried eggs, my order was skipped several times, and the service was very poor. The overall atmosphere and other guests were also not pleasant. Our company has previously booked this hotel for many of our staff, but given this experience, we will be choosing a different hotel from now on.

6

Julie

30 Nov 2025

·

Stayed 2 nights

A rather disappointing experience at Pullman. We booked a regular 2-bedroom apartment (not specifically the family one) for our family. The arrival, lobby and check-in was great. But entering the room, the carpet throughout felt very moist and moldy. The apartment was very spacious, 2 bedroom with ensuite and an extra bathroom. A dining table, living room and office space. Space was good. But the cleanliness was lacking. And when you travel with a young kid (2 yo), this is rather important. There were hair in the sink as if someone just shaved. And the kitchen felt dirty. We saw 2 cockroaches and one dead. Buggers on the wall. Couldn't believe it. Location is fantastic, breakfast was okay. But we will not be back sadly due to the cleanliness of the place.

8

Ebrahim

29 Apr 2025

·

Stayed 2 nights

Overall, it was a very good experience. Need some minor fix such as powerplug for coffee mahine is coming out from the wall. Need insect treatment as small ants and bugs noticed crawling in the bathroom floor. There were pieces of chewing gum discarded under the bed which might have not been cleaned thoroughly by the house keeping

10

PG NORAFFIZAH

29 Dec 2025

·

Stayed 1 night

The room was spotless clean with fresh crisp linen. Very close to Pavillion, just across the road.

10

Naomi

14 Sept 2025

·

Stayed 3 nights

スタッフはとても親切でいろんな質問にも対応してくださいました。ルームクリーニングのあと、一部のタオルが補充されていないがありましたがとても清潔でした。中心部にも近く、とても便利でした。

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AI-generated summary based on recent guest reviews

Rooms

Rooms and apartments are generally spacious and comfortable. However, the residence wing and some rooms feel dated, with occasional smoke or mould odors, maintenance niggles, and noise near lifts or during renovations.

Related guest reviews

6

Jacqueline

6 Mar 2024

·

Stayed 7 nights

Property was in a nice location in the city center. We had a 1 bedroom apartment which was very spacious. The rooms were a bit dated but the thing I really did not like about the hotel was the smell of smoke. You smell smoke as soon as you enter the hotel and while we did have non smoking room our room still smelled like smoke. Hotel is a fine option if you don't mind the smell of smoke.

6

Melvin

13 Apr 2025

·

Stayed 3 nights

Have always been staying at Pullman for my business trips and enjoyed the great location. But this time room 2501 was newrest to thenloft we could hear the rumbling of the lift everytime it moved. Also the aircon temp could not be adjusted. It was already set to 29 degrees but the room temp was 21. We hope some improvements can be made co we still really like this hotel.

10

KimHeong

3 Jan 2026

·

Stayed 3 nights

We stayed at the apartment room. Its spacious. Good lay-out. Staffs friendly, courteous. & helpful.

6

Devanick

2 Oct 2025

·

Stayed 3 nights

The hotel needs work. The rooms felt a little dated, the floors in the hallways had weird potholes under the carpet and my first room absolutely smelt like mould. Fortunately, the housekeeping team were lovely and coordinated a new room for me in a recently updated side of the building.

8

Eamon

13 Sept 2024

·

Stayed 5 nights

I stayed here for five nights. Good hotel, great service. But they are renovating some rooms and it can be noisey up to 530pm.

8

Chan Siong

29 Sept 2025

·

Stayed 3 nights

The 2 bedroom apartment is a bit dated but at least the bed is very comfortable. Breakfast quality down a bit but the hotel is priced competitively so it’s a trade off. Staff service is way better than pavilion hotel opposite where we are always waiting for room even at 3pm check in time. Pullman no such problem

10

Frederic

2 Dec 2025

·

Stayed 8 nights

l'emplacement est parfait - les chambres très spacieuses et très fonctionnelles - la piscine est très agréable.

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6

Yeefong

4 Sept 2023

·

Stayed 2 nights

The hotel is conveniently located near the mall and food. We could just walked over to the pavilion mall using the overhead bridge without crossing the bustling congested road or wait for the traffic light that takes forever to turn green. Parking at the hotel was easy. The room was also clean and tidy. However my husband and I did not enjoy the sleep. The bed was hard and pillows were soft for our liking. We did not have good sleep during our two nights stay.

6

Leong

2 Nov 2023

·

Stayed 2 nights

This hotel location and room was great. But the smoking smell was not a good experience. Even I’m staying in a non smoking floor but everyday I can smell cigarette smell along the corridor. I had bring this up to the hotel staff but they just keep telling me this cigarette smell was from the smoking floor right below us, I really couldn’t understand this equation. And once I had to change room because the cigarette smell was coming into my room from the AC ducting as I was told by the reception staff. This is the only set back I experienced during my stay in this hotel which was my first time staying in Pullman.

6

Fahed

23 Jan 2025

·

Stayed 2 nights

Outdated rooms specially the resident part

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Service

Staff are often described as friendly and helpful, with standout concierge and lounge teams. However, several guests experienced slow check-in, unattended desks, and unresponsive room service or restaurant teams.

Related guest reviews

6

Christie

21 Oct 2025

·

Stayed 6 nights

This hotel was conveniently located near shopping and restaurants Great staff. Particularly, Ikram (porter/greeter) was very helpful in getting us Grab to leave during road closure and traffic was at a standstill. He got on the phone and talked to driver for us and made sure we were able to secure a ride. Such a big help on a chaotic day!

4

Eddie

12 Jul 2024

·

Stayed 1 night

Checking in was a pain and took more than an hour. Room was very basic and tired. Food in the coffee house was also bad

10

Daniyal

5 Oct 2025

·

Stayed 5 nights

Staff was sweet the entire time. Got our room instantly when we reached

4

Matt.

16 Dec 2024

·

Stayed 4 nights

We arrived at hotel, no one attended to help with our luggage, we carried them in up to check in, only one staff serving and there are 2 other persons waiting in line to check in, second staff finally arrived to check us in. There were no bottled water and no bath gowns. When I called for some water, I was told there is filtered water in the room which had almost white colour water running from it and faucet was ready to come off the bench. I had to take medication so I needed water quickly, after 15 minutes I called again still no water, went to lobby asking for water, still had to wait another 10 minutes before we got some water. I travel a lot and I must say this has been an unpleasant experience for us.

2

Abhishek

15 Jul 2024

·

Stayed 2 nights

The property is perfect in terms of location, cleanliness, and room size. The check-in was very smooth and Jackson was accommodating and prompt. However, post that you are on your own, the room service for any service was beyond pathetic. The in-room dining or concierge service never answers your call. The times that they answer your call, they say they will call you back and they never call. I was even expected to carry my bags down as the concierge service was very busy. The only time they offer to help you is when you carry your bags to the reception. The lack of basic courtesy and service standards makes this hotel a poor choice for anyone expecting even some modest comfort during their stay.

10

Te

11 Sept 2024

·

Stayed 1 night

Best concierge service with Sheriff. Extremely helpful and honest. Always available and smiles. It makes a big difference.

10

Gillian

17 Oct 2025

·

Stayed 5 nights

Stayed in a club room and the service in the executive lounge was great - friendly and attentive. The room was spacious and kept nice and clean

10

tonderai

25 Aug 2025

·

Stayed 1 night

Staff were awesome especially Rahan and Ms Siri at the reception also the concierge staff were respectful and awesome. Rooms were great and atmosphere was fantastic.

4

Nicholas

17 Nov 2024

·

Stayed 3 nights

Room had a very heavy perfume smell the moment you open the room door. Told receptionist about it and asked for them to get rid of smell but it didn’t happen. On two occasions , whole reception was left unattended with no one at the desk at all

8

TEOH

13 Jun 2023

·

Stayed 3 nights

We arrived at about 2pm but only got keys to our room at 4pm. Lobby restaurant service super slow and unresponsive. Spent most their time at the counters and not attending to the tables. Asked for side plates twice but it never came. Poolside cafe advised us not to order food as it will take 1-1.5hrs for the food to be delivered from the lobby to the pool. No Bloody Mary or Pina Colada at the pool bar as the hotel has run out of tomato and pineapple juice for a long time. I was there from Friday to Mon and it was not available on all days.

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Location

Excellent base near Pavilion Mall and Bukit Bintang, with covered access via the adjacent Banyan Tree walkway. Convenient for shopping, dining and transport.

Related guest reviews

10

Li-Eng

24 Oct 2025

·

Stayed 2 nights

Good location and easy to meet up with people

8

DONGHYUN

11 Jan 2026

·

Stayed 7 nights

위치 최고, 옆 건물 반얀트리 엘리베이터 통해 파빌리온몰 출입 가능.(바깥서 길 건너려면 오래걸려요) 직원들 매우매우 친절합니다. 다만 바퀴벌레가... ㅠ.ㅠ 투 베드룸 일주일 숙박하며 20마리 이상 잡았습니다. ㅠ.ㅠ 바선생 싫어하는 분들은 심사숙고 하세요.

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10

Sanjay

16 Jun 2025

·

Stayed 5 nights

The hotel was very near to Pavilion Shopping Mall and within walking distance of Bukit Bintang which is a major shopping and dining area. Loved the stay here. Staff are extremely helpful.

10

Muzammal

26 Aug 2025

·

Stayed 2 nights

Great location and easy access to shopping malls

10

Chandra

4 Aug 2024

·

Stayed 4 nights

Great hotel with great Location. Just 2 mins walk to Pavilion mall via connecting bridge from Banyan Tree Hotel right beside this hotel. Easy walk to Jalan Alor or Bukit Bintang as well and 5 mins away by Grab to Suria KLCC and Twin Towers. The gym is good with plenty of treamills and not crowded. Will stay here again for my next trip to KL. Thank you

10

Young Wook

12 Nov 2025

·

Stayed 2 nights

Very good location

10

Trisyia

11 Jun 2024

·

Stayed 1 night

Good location, short walk to Pavilion mall KL via the covered walkway from the Banyan Tree hotel next door. Small part of the walkway is unsheltered, but location is convenience enough.

10

PG NORAFFIZAH

29 Dec 2025

·

Stayed 1 night

The room was spotless clean with fresh crisp linen. Very close to Pavillion, just across the road.

8

Shih Wen

11 Oct 2023

·

Stayed 2 nights

Hotel room with comfortable bed , good toilet size . Good location to food / shopping / clubbing 😊

10

Shafayet

26 Nov 2023

·

Stayed 1 night

The hotel is located at the center of the shopping and tourist area. Room and facilities are top of the class. Quick and easy check-in and Check-out. The surroundings are very alive in day and till mid night.

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Dining

Breakfast is widely considered varied and tasty. Crowds can slow service and some items or pool bar options run out, and a few guests found restaurant meals inconsistent.

Related guest reviews

4

Brett

21 Nov 2023

·

Stayed 2 nights

For a Pullman property we were very disappointed. Our larger upgrade room was nice enough but is showing its age. Massive bed but hard as a rock. Air conditioning blowing right on to bed, so hard to get room temp comfortable. We dined at the large, but mostly empty, international restaurant and were very underwhelmed. We had the “Korean style special” wings, a seafood Laksa and a mushroom soup. After a long wait the wine arrived, and after an even longer wait the soup and Laksa arrived. Soup was ok, but Laksa was the worst I have had. Overcooked prawn (1) and a tasteless lime juice soup with some vegetables and Japanese Udon noodles,and, I think grated apple. Unusual. The wings were forgotten about. Waiter did eventually apologise and offered a free matcha tea sweet that no one else wanted( after tasting we realised why). A lot of room service orders apparently. When wings did arrive, we asked about the “unique” sauces to go with them. The waiter had no idea but did suggest mushroom sauce. Really, with chicken wings? When he found out we settled on the garlic/soy, but in retrospect would have been better with the mushroom sauce. We ate them but… On complaint to front desk I stressed it was not individual staff, but poor training and supervision. Poor waiter phoned later and I had to reassure him he was not completely responsible. Seemed like he was made the scapegoat. Disappointed, particularly in a Pullman property.

10

Norlela

27 Jun 2025

·

Stayed 1 night

Apartment is clean, gym was superb, breakfast spread esp the fruit bar was amazing. There’s still room for improvement for food spread. Pillows are a tad soft. I just came bk from JPN and their pillows are out of this world. Loved the prime location.

6

Chen Fui Daniel

6 Oct 2025

·

Stayed 3 nights

Need to improve the breakfast choice

10

Raeesa

15 Nov 2025

·

Stayed 4 nights

Breakfast was excellent with many options from variety of cultures. Staff generally good and attentive. Room was clean - probably 90% clean (felt some bits were missed). Overall convenient and we had a great stay.

10

Andrew

13 Jul 2025

·

Stayed 2 nights

Prestige room was freshly updated and comfortable. Cleaning good, pool area etc. pleasant. Breakfast varied and plentiful - not of the highest quality but, in relation to overall cost, an excellent choice.

6

JUN

28 Dec 2023

·

Stayed 5 nights

設備が少し古くなってきています。しかし、ベッドリネンは清潔です。朝食は非常に混雑するので、卵料理を注文するのは困難です。食事の質は、このクラスの標準的な内容ですが、種類は豊富です。マレーシアでこのクラスのホテルをオペレーションするのは、ご苦労されていることと思います。大陸からの観光客が多かったが、生活習慣が異なるので、朝食の会場は分けて欲しい。

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10

Linda Ann

25 Nov 2025

·

Stayed 6 nights

Great breakfast Beautiful hotel The staff are so lovely Great location to everything

10

Dexter Vil

24 Oct 2023

·

Stayed 3 nights

Shower is so strong. Close to everything. Buffet breakfast is suoerb. Highly recommended.

10

Pupong

11 Dec 2025

·

Stayed 1 night

ที่ตั้งโรงแรมอยู่ใจกลางเมือง แต่อาหารเช้าไม่หลากหลาย

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8

TEOH

13 Jun 2023

·

Stayed 3 nights

We arrived at about 2pm but only got keys to our room at 4pm. Lobby restaurant service super slow and unresponsive. Spent most their time at the counters and not attending to the tables. Asked for side plates twice but it never came. Poolside cafe advised us not to order food as it will take 1-1.5hrs for the food to be delivered from the lobby to the pool. No Bloody Mary or Pina Colada at the pool bar as the hotel has run out of tomato and pineapple juice for a long time. I was there from Friday to Mon and it was not available on all days.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $120	12 $98	13 $102	14 $101	15 $96	16 $96	17 $96
18 $96	19 $96	20 $96	21 $96	22 $96	23 $109	24 $104
25 $88	26 $92	27 $96	28 $96	29 $104	30 $104	31 $104

Su	Mo	Tu	We	Th	Fr	Sa
1 $101	2 $91	3 $91	4 $91	5 $91	6 $91	7 $91
8 $91	9 $91	10 $91	11 $91	12 $91	13 $91	14 $91
15 $91	16 $91	17 $96	18 $91	19 $91	20 $91	21 $91
22 $91	23 $91	24 $91	25 $91	26 $91	27 $91	28 $91
29 $91	30 $91

Pullman Kuala Lumpur City Centre Hotel & Residences

Prices for Pullman Kuala Lumpur City Centre Hotel & Residences

Monthly average prices

About this property

Location

Room options

Apartment, 2 Bedrooms (1 King Bed and 2 Single Beds)

Apartment, 3 Bedrooms (2 King Beds and 2 Single Beds)

Deluxe Apartment, 1 Bedroom (1 King Bed)

Executive Suite, 1 King Bed, Club

Club Suite, 1 King Bed, Club

Deluxe Room, 2 Twin Beds

Club Room, 2 Twin Beds, Club

Regency Suite, 1 King Bed, Club

Prestige Room, 1 King Bed

Deluxe Room, 1 King Bed

Premium Room, 1 King Bed

Family Apartment, 1 Bedroom (1 King Bed and 1 Bunk Bed)

Club Room, 1 King Bed, Club

Club Penthouse, 1 King Bed, Club

Governor Suite Club , 1 King Size Bed

Premium Room, 2 Twin Beds

Family Apartment, 2 Bedrooms

Premium Apartment, 1 Bedroom (1 King Bed)

Guest reviews of Pullman Kuala Lumpur City Centre Hotel & Residences

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Pullman Kuala Lumpur City Centre Hotel & Residences

Considering this hotel for your Kuala Lumpur trip?

Prices for upcoming dates

Business details