Hotel Henri NY

It was perfect for a quick stay! Hole in the Wall was good and convenient! We could walk pretty much anywhere within a few minutes. Eatly was a block over, Grey Dog was a great breakfast hangout and transit was easy to find.The only thing I was sad about was the rooftop bar was closed Monday and Tuesday. The front desk was friendly and gave great recommendations. Would stay again.

Great hotel with helpful staff, and nice restaurant adjacent with yummy breakfast. Loved the location too!

You have to request room cleaning for the next day before 4 pm; to have your room cleaned the next day. They won’t clean your room otherwise A day before, Sonder Will email your room number and a 6 code to access your room; so you can go directly to your room without checking in at the lobby desk.

We enjoyed the service and the cleanliness of the hotel. Room was nice and comfortable and quiet. The only issue we encountered was re-entry into the building after an early morning breakfast. The outside keypad wouldn’t register our room code.

My daughter Nicola McGiffin and friends stayed at your hotel from August 10th to 20th and had a wonderful stay at your hotel. They did have a very traumatic experience however the day they arrived where they were in the elevator as it dropped at least one floor, and were rescued from the elevator once the fire crews extricated them after 20 minutes of being stuck. Her and her friends remained calm and were not hurt in the incident. My daughter had mentioned that this occured and mentioned this to the front desk. Is it possible to have any credit applied to this hotel stay to compensate for this experience on their first day in New York? I hrlped my daughter and her friends to pay for this stay and felt I should send a message. While their stay overall was pleasant, I was concerned when I was told of their experience.

Cool modern, chic hotel. Very good soaps, etc. Digital everything, including the locks. Feels a bit understaffed, though. Rooms only cleaned every five days, which is no good for us as we had our kids with us this time. Location is very good. Subway on 23rd and Eataly just around the corner for food.

Comfortable Room, great location. Didn't like the fact that the elevator didn't feel as secure at night.

I really liked the keypad entry, being able to use our phones to unlock our door was super convenient!

No one to assist at the front desk for almost an hour. Tv didn’t work. Remote didn’t work. Only one towel. Needed two. Anyone could walk into this property and access any floor. Did not feel safe for a woman staying by herself.

It was a nice and quiet stay here for me - easy check in and nice little restaurant in the first floor.

I loved staying here, a little more like having an apartment than being in a hotel. (From the outside there’s not even a sign saying it’s a hotel) Friendly staff in the lobby are on hand to help with anything if necessary. The room was clean & smart, good aircon, massive bed & so useful to have kettle, Nespresso machine, microwave & little fridge. The only issue I had was that the bathroom floor flooded when I had a shower, a brilliantly powerful shower but there was nothing to stop the water coming under the screen door. Had to mop it up with towels everyday (they promptly gave me loads of extra towels when I mentioned this) However everything else was so good this would not stop me coming again. I was concerned from a few previous reviews about noise but this did not effect me, there is a bar on the top floor & a restaurant on the ground floor (not run by the hotel) The street is relatively quiet but it’s only a few minutes walk away from the shops / restaurants/ the Flatiron building. Everything about your stay (inc the ‘key’ to open your room door) is managed via the Sonder app. This worked well. I would definitely look up to see if there’s a Sonder in any cities I travel to next.

The bath room wasn't cleaned. There was human feces onn the wall and bathroom vanity

Rooms were clean but in desperate need of a facelift - leaking showers, peeling paint - was disappointed given Sonder is affiliated with Bonvoy.

Nice clean

Clean room, really friendly staff

Great boutique hotel in a fantastic Chelsea location. The rooms are clean, stylish, and comfortable, with everything you need for a city stay. Staff are welcoming and helpful, and the atmosphere is calm and inviting. Highly recommend and would definitely stay again.

Dirty sheets, leaking bathroom, unfriendly service, lack of basic amenities

The place is clean and comfortable and easy to access across downtown. Service was nice

Nice hotel in a very convenient location. The room was clean but quite small. Staff were friendly and accommodating.

Everything was SO dirty. I had a high expectations but everything was so disappointing. The floor was dirty in the room, bed sheets and pillow covers are smelly and some dirty stuffs on. It didnt look like they changed the sheets? The sink was clogged, towels were smelly….just every single thing was so disappointed… when checking in, staffs were nice but when I checked out in the early morning, (i didn’t know how to check out online so I went to the front desk to check out) she was not nice… i won’t come back here to stay

Great area and easy access. Room was a little small but did the job and great price.

The location is excellent with easy access to the subway and only a few stops from everything. The bed was very comfortable and took up most of the room. The room itself is pretty small, which is fine, but there is no drawer space to put away any folded clothes. There is a small wardrobe for hanging things but otherwise I lived out of my suitcase. The other bothersome thing is the refrigerator is not actually a refrigerator. It's a "wine cooler" which does not get cold enough to actually keep anything safe temperature wise. I'm really not sure of its purpose. I used it as a pantry for bread, peanut butter, etc but had to go get ice every day and use an insulated bag to keep things cold. I was there for 2 weeks for a class so didn't want to eat out every meal. I would stay here again for a shorter stay for sure. For longer stays I would probably book an airbnb or someplace that actually has a mini fridge.

The room was small for two people and trying to find places to put your stuff. They didn't have any extra luggage stands and the closet was very narrow. We stayed two weeks so it got cramped. We were in the front and it was noisy late at night with construction or trash trucks. The shower was a pleasure, big and with a raintree head. Lots of light in the room which is often found in NYC. I don't know why I had to do all the security self check-in because there was always someone at the front reception. They were supper nice! We had a lot of luggage and they stored it and brought it to our room when it was ready. Thank you!! Overall for the city it was a really great place. Everyone was friendly and terrific area.

Room was very small, pillows not comfortable, thermostat for heating did not work properly and room would not maintain a consistent temperature.

There was a boite with people dancing late just above my room, had to ask for room change

The staff was fantastic. The bed was comfortable. Location was also very good and the value was acceptable.

I've stayed at numerous hotels around NYC and staying at Sonder Henri was the most comfortable experience I have had. The beds are SO comfortable - literally felt like I was sleeping in a cocooned cloud every night. Each room is equipped with a sound machine (lovely touch), and everything was fairly updated. I also appreciate that the Sonder is committed to being more eco-concious so cleaning is available only on demand. One negative was the shower leaked a bit onto the floor. Given that NYC hotel rooms are normally quite snug/tiny the room I booked maximized the space quite well, however it was a bit cosy for two people. Will be staying here again!

Very noisy AC

This was our first time staying at a Sonder and we loved it. We enjoyed the location of this property. Loved that the restaurants were in walking distance. The king size bed was very comfortable, too.

Nice overall, but didn’t quite live up to the price. This hotel was generally clean, trendy, and in good condition—a solid option for New York City, where hotel standards can vary widely. The location was convenient for getting around by subway, which was a plus. That said, Flatiron isn’t my favorite neighborhood, and while the area felt safe enough, there’s not much charm compared to other NYC spots. Our room was tight, which is expected in Manhattan, but the workspace was especially small, barely functional for anything more than checking email. We had a terrace, which was a nice feature in theory, but the metal table and chairs were uncomfortable, and the view wasn’t anything special—not really worth the upgrade in my opinion. Service was fine, but not standout. Staff were polite, but I wouldn’t call it warm or memorable. What really stood out—and not in a great way—was the hotel’s eco policy. While I appreciate sustainability efforts, it felt a bit extreme to charge extra for room cleaning, especially when the nightly rate is on par with hotels that include daily service. I personally only request cleaning on longer stays, but still—this approach seemed more about cutting costs than cutting waste. All in all, a decent hotel for a short stay, and it served its purpose for a quick stop on our way to Europe. I don’t regret staying here, but with so many options in the city, I’d probably try somewhere else next time.

Great front desk reception, super helpful and friendly. Thanks for making our stay a pleasant one!

Lovely people on the reception, happy to help with everything. Room cleaning occurred frequently enough during my 13-night stay. Recommended.

It was a pleasant stay, the staff was helpful, the room was nice. The location was great. With lovely places arround, many food options, and very accessible to subway lines. Would definitely come back.

Clean room, really friendly staff

The property was fine as were the staff onsite. The problems were with the reservation staff and system. I made a reservation for a King room, Tu-Fri. Less than a week before my stay, I got an email changing my King to a Double. Then got an email saying the problem was corrected, but the new reservation had changed my dates and was now 2 nights Wed-Fri instead of 3. I emailed reservations about the error. They said is was fixed. I was not. I was now in a Double for two nights. After no respond to multiple emails, I phoned. The rep upgraded me to a King, but I was now booked for Tu - Th, instead of Tu-Fri. After several hours of phone calls with staff, the date problem was finally fixed, but I was now downgraded to a Double. Overall, it was an extremely stressful, frustrating experience. I asked to speak to a manager and was told I was receive a call back. I never received a call.

The place is clean and comfortable and easy to access across downtown. Service was nice

No one to assist at the front desk for almost an hour. Tv didn’t work. Remote didn’t work. Only one towel. Needed two. Anyone could walk into this property and access any floor. Did not feel safe for a woman staying by herself.

Absolutely no help with check-in. There was no one there for the first half hour we were trying to check in. Finally, someone showed and they were completely unhelpful and had a very bad attitude. Seemed angry that we were even there and they had to assist us.

Horrible hotel, the staff was nice in the end to resolve my problems and refunded me my booking but my god it was horrible we got locked out of the hotel couldn’t get access the customer service line never worked to let us in the lobby. Highly don’t recommend staying with SONDER just pay the extra for a nice hotel like 11th and Howard basically for the same price and much better service

The property is in a good location, however the rooms are loud and let a lot of light in. We asked for an extra pillow and blanket, which they couldn't accommodate. After a flight cancelation, I asked for help checking-in and the gentleman at the desk said u needed to complete it all by myself on my phone. The hotel itself is decent at best, with literally zero options for service or help... and very expensive. Would not recommend.

Great stay in the most perfect location in Manhattan. Central to everything with many restaurants, bars and coffee shops located. Will use again in the future.

The room was clean and comfortable. The location was ideal for strolling Chelsea/Greenwich village during the day and enjoying dining and Broadway at night. It was easy getting around on foot and by subway. We'd definitely consider staying at this location and a Sonder property again.

Wonderful location.

Loved the location. Room was great.

It was a pleasant stay, the staff was helpful, the room was nice. The location was great. With lovely places arround, many food options, and very accessible to subway lines. Would definitely come back.

Very good value. Clean, good location near midtown

The staff was fantastic. The bed was comfortable. Location was also very good and the value was acceptable.

The location is perfect.

The room was nicely decorated, clean, and modern. The place feesThe location is fantastic, a couple of blocks from the Subway and with lots of shops and stores around. People at the lobby were super friendly and helpful. I would definitely stay there again.

excellent location

I loved staying here, a little more like having an apartment than being in a hotel. (From the outside there’s not even a sign saying it’s a hotel) Friendly staff in the lobby are on hand to help with anything if necessary. The room was clean & smart, good aircon, massive bed & so useful to have kettle, Nespresso machine, microwave & little fridge. The only issue I had was that the bathroom floor flooded when I had a shower, a brilliantly powerful shower but there was nothing to stop the water coming under the screen door. Had to mop it up with towels everyday (they promptly gave me loads of extra towels when I mentioned this) However everything else was so good this would not stop me coming again. I was concerned from a few previous reviews about noise but this did not effect me, there is a bar on the top floor & a restaurant on the ground floor (not run by the hotel) The street is relatively quiet but it’s only a few minutes walk away from the shops / restaurants/ the Flatiron building. Everything about your stay (inc the ‘key’ to open your room door) is managed via the Sonder app. This worked well. I would definitely look up to see if there’s a Sonder in any cities I travel to next.

It was perfect for a quick stay! Hole in the Wall was good and convenient! We could walk pretty much anywhere within a few minutes. Eatly was a block over, Grey Dog was a great breakfast hangout and transit was easy to find.The only thing I was sad about was the rooftop bar was closed Monday and Tuesday. The front desk was friendly and gave great recommendations. Would stay again.

Great hotel with helpful staff, and nice restaurant adjacent with yummy breakfast. Loved the location too!

Vert nice place (sweet spot in the city) , room was clean, staff is always there to help, nice little restaurent downstairs. We will come back.

The Hole in the Wall restaurant in the lobby made a tasty cortado. The staff at the desk was very helpful. The room was big enough. It’s not luxury but it was well kept and efficient.

It was a nice and quiet stay here for me - easy check in and nice little restaurant in the first floor.