Motel 6-Houston, TX - Brookhollow

I just wish there was a secondary vending machine area

Spend the extra dollars to go somewhere else. I checked in with my cat (pets allowed) and they said no cats. I brought up the policy and then they had nothing to say. I asked for a nonsmoking room and they put me in a smoking room with tar marks on the toilet and bathtub, black marks on the bedding, and roaches popping up here and there. There was one bath towel for two people. Additionally, the window had no lock or latch to secure so anyone could come through from the outside if they wanted.

No amenities, no coffee available, i didn't have any shampoo in the room and the two staff at the front were unprofessional and don't take pride in customer service

No Public Rest Rooms in Business Office for Travelers who have come a long way.

There was no work table and chair in the room. I had to push the coffee table and couch across the room to be next to the outlets for the work space. Was put on the third floor when the hotel had rooms on the first floor. At age 66, stairs at night can be rough.

All good just no shower gel and shampoo

Old - roaches - locked down like it's a prison. Has elevators but good luck getting to them. I'm simi-handicapped - it was awful. I didn't expect much and that's exactly what I got.

My partner and I usually stay here because it is close to our friends' home in Houston, and because it is dog-friendly. We have had issues with staff behind the counter being rude before, but have largely brushed it off. This stay was horrendous. The man behind the counter was rude from the start. I reserved a King room, non-smoking. The room was dirty and reeked of cigarette smoke, and there was no remote for the T.V. I went to the office to express my displeasure; the man behind the counter raised his voice at me and said there were no free rooms. When I asked if he was going to discount my stay, since it wasnt what I asked for, he again yelled at me and said I would have to wait an hour for another room. As I had a schedule to keep, this was not feasible. I told him I was going to leave a bad review, and he said something in a language I do not speak, but I presume was not a friendly salutation. On top of that, the comforter on the bed was tattered and literally had holes in it, and the shower wouldn't stay hot for more than a few seconds at a time. The T.V. was set at 100 volume every time it was turned on, and the channel guide left in the room in no way reflects the actual channels on the T.V. Also, the remote only worked for channel up/channel down, power, and volume. I expect things to not be perfect with a budget motel, but this stay was truly below the bar. There's little worse than staying somewhere dirty and uncomfortable, all while getting yelled at.

Bugs, rust, faulty plugs and sockets and mold are just insult to injury in comparison to staff attitudes toward guests and lack of knowledge or just on rendering customer service

Clean and quiet

Spend the extra dollars to go somewhere else. I checked in with my cat (pets allowed) and they said no cats. I brought up the policy and then they had nothing to say. I asked for a nonsmoking room and they put me in a smoking room with tar marks on the toilet and bathtub, black marks on the bedding, and roaches popping up here and there. There was one bath towel for two people. Additionally, the window had no lock or latch to secure so anyone could come through from the outside if they wanted.

The check in attendant was SO RUDE! I have bad knees and tried expressing that before they gave a room and the attendant said it’s too late go fix it online if you have a problem or pay $50 for another room. Bed sheet was filthy

Ac was broken and made noise place was infested with 1000s of cockroaches. We called and complained they did nothing about it. They didn’t even move us. They replaced the ac and 1000s of cockroaches spilled onto the floor. They were in our bed and our luggage. I made a complaint with motel 6 and attempted to mitigate with the hotel who just hung up on me. I need a full refund. PleAse call me at 928-515-9522

Needs more attention in pest control, also no hot water at shower

There were plenty of roaches and pimps to accommodate if needed.

Very good nd clean

Old - roaches - locked down like it's a prison. Has elevators but good luck getting to them. I'm simi-handicapped - it was awful. I didn't expect much and that's exactly what I got.

My partner and I usually stay here because it is close to our friends' home in Houston, and because it is dog-friendly. We have had issues with staff behind the counter being rude before, but have largely brushed it off. This stay was horrendous. The man behind the counter was rude from the start. I reserved a King room, non-smoking. The room was dirty and reeked of cigarette smoke, and there was no remote for the T.V. I went to the office to express my displeasure; the man behind the counter raised his voice at me and said there were no free rooms. When I asked if he was going to discount my stay, since it wasnt what I asked for, he again yelled at me and said I would have to wait an hour for another room. As I had a schedule to keep, this was not feasible. I told him I was going to leave a bad review, and he said something in a language I do not speak, but I presume was not a friendly salutation. On top of that, the comforter on the bed was tattered and literally had holes in it, and the shower wouldn't stay hot for more than a few seconds at a time. The T.V. was set at 100 volume every time it was turned on, and the channel guide left in the room in no way reflects the actual channels on the T.V. Also, the remote only worked for channel up/channel down, power, and volume. I expect things to not be perfect with a budget motel, but this stay was truly below the bar. There's little worse than staying somewhere dirty and uncomfortable, all while getting yelled at.

Shower works really slow and

Fast check-in, large and clean room. Quiet convenient location.

Nosy neighbor

Updated bathrooms are nice

The room was spacious, bed comfortable, restroom sorta big. The overall experience was cool.

Ac was broken and made noise place was infested with 1000s of cockroaches. We called and complained they did nothing about it. They didn’t even move us. They replaced the ac and 1000s of cockroaches spilled onto the floor. They were in our bed and our luggage. I made a complaint with motel 6 and attempted to mitigate with the hotel who just hung up on me. I need a full refund. PleAse call me at 928-515-9522

It was pretty good other than the TV in this room didn't have all the channels that other rooms on property have.

There was no work table and chair in the room. I had to push the coffee table and couch across the room to be next to the outlets for the work space. Was put on the third floor when the hotel had rooms on the first floor. At age 66, stairs at night can be rough.

Needs more attention in pest control, also no hot water at shower

My partner and I usually stay here because it is close to our friends' home in Houston, and because it is dog-friendly. We have had issues with staff behind the counter being rude before, but have largely brushed it off. This stay was horrendous. The man behind the counter was rude from the start. I reserved a King room, non-smoking. The room was dirty and reeked of cigarette smoke, and there was no remote for the T.V. I went to the office to express my displeasure; the man behind the counter raised his voice at me and said there were no free rooms. When I asked if he was going to discount my stay, since it wasnt what I asked for, he again yelled at me and said I would have to wait an hour for another room. As I had a schedule to keep, this was not feasible. I told him I was going to leave a bad review, and he said something in a language I do not speak, but I presume was not a friendly salutation. On top of that, the comforter on the bed was tattered and literally had holes in it, and the shower wouldn't stay hot for more than a few seconds at a time. The T.V. was set at 100 volume every time it was turned on, and the channel guide left in the room in no way reflects the actual channels on the T.V. Also, the remote only worked for channel up/channel down, power, and volume. I expect things to not be perfect with a budget motel, but this stay was truly below the bar. There's little worse than staying somewhere dirty and uncomfortable, all while getting yelled at.

Fast check-in, large and clean room. Quiet convenient location.

Spend the extra dollars to go somewhere else. I checked in with my cat (pets allowed) and they said no cats. I brought up the policy and then they had nothing to say. I asked for a nonsmoking room and they put me in a smoking room with tar marks on the toilet and bathtub, black marks on the bedding, and roaches popping up here and there. There was one bath towel for two people. Additionally, the window had no lock or latch to secure so anyone could come through from the outside if they wanted.

The check in attendant was SO RUDE! I have bad knees and tried expressing that before they gave a room and the attendant said it’s too late go fix it online if you have a problem or pay $50 for another room. Bed sheet was filthy

No amenities, no coffee available, i didn't have any shampoo in the room and the two staff at the front were unprofessional and don't take pride in customer service

Ac was broken and made noise place was infested with 1000s of cockroaches. We called and complained they did nothing about it. They didn’t even move us. They replaced the ac and 1000s of cockroaches spilled onto the floor. They were in our bed and our luggage. I made a complaint with motel 6 and attempted to mitigate with the hotel who just hung up on me. I need a full refund. PleAse call me at 928-515-9522

There was no work table and chair in the room. I had to push the coffee table and couch across the room to be next to the outlets for the work space. Was put on the third floor when the hotel had rooms on the first floor. At age 66, stairs at night can be rough.

Great, fast registration!

Its always a great experience.

My partner and I usually stay here because it is close to our friends' home in Houston, and because it is dog-friendly. We have had issues with staff behind the counter being rude before, but have largely brushed it off. This stay was horrendous. The man behind the counter was rude from the start. I reserved a King room, non-smoking. The room was dirty and reeked of cigarette smoke, and there was no remote for the T.V. I went to the office to express my displeasure; the man behind the counter raised his voice at me and said there were no free rooms. When I asked if he was going to discount my stay, since it wasnt what I asked for, he again yelled at me and said I would have to wait an hour for another room. As I had a schedule to keep, this was not feasible. I told him I was going to leave a bad review, and he said something in a language I do not speak, but I presume was not a friendly salutation. On top of that, the comforter on the bed was tattered and literally had holes in it, and the shower wouldn't stay hot for more than a few seconds at a time. The T.V. was set at 100 volume every time it was turned on, and the channel guide left in the room in no way reflects the actual channels on the T.V. Also, the remote only worked for channel up/channel down, power, and volume. I expect things to not be perfect with a budget motel, but this stay was truly below the bar. There's little worse than staying somewhere dirty and uncomfortable, all while getting yelled at.

People that run the property have a really bad attitude. Seemed racist to me. Just bad business for people helping you keep your business open.

Clean and quiet

Swat team raided the hotel

Fast check-in, large and clean room. Quiet convenient location.

There were plenty of roaches and pimps to accommodate if needed.

Great location and price

I liked that there was a Dennys across the parking lot.

My partner and I usually stay here because it is close to our friends' home in Houston, and because it is dog-friendly. We have had issues with staff behind the counter being rude before, but have largely brushed it off. This stay was horrendous. The man behind the counter was rude from the start. I reserved a King room, non-smoking. The room was dirty and reeked of cigarette smoke, and there was no remote for the T.V. I went to the office to express my displeasure; the man behind the counter raised his voice at me and said there were no free rooms. When I asked if he was going to discount my stay, since it wasnt what I asked for, he again yelled at me and said I would have to wait an hour for another room. As I had a schedule to keep, this was not feasible. I told him I was going to leave a bad review, and he said something in a language I do not speak, but I presume was not a friendly salutation. On top of that, the comforter on the bed was tattered and literally had holes in it, and the shower wouldn't stay hot for more than a few seconds at a time. The T.V. was set at 100 volume every time it was turned on, and the channel guide left in the room in no way reflects the actual channels on the T.V. Also, the remote only worked for channel up/channel down, power, and volume. I expect things to not be perfect with a budget motel, but this stay was truly below the bar. There's little worse than staying somewhere dirty and uncomfortable, all while getting yelled at.

No amenities, no coffee available, i didn't have any shampoo in the room and the two staff at the front were unprofessional and don't take pride in customer service

I liked that there was a Dennys across the parking lot.