Courtyard Chicago Wood Dale / Itasca

Bom hotel, confortável e bem limpo. Café da manhã é por cardápio, resumido a uma opção, mas de boa qualidade. Fiquei chateado pois o shuttle do aeroporto é só até as 21 horas e meu voo chegou depois das 22 horas, então tive que arcar com o transporte até o hotel.

No internet

Excelente

Cons: Not clear the hours for the airport shuttle. Let to a $50 Uber bill to get there when arriving later in the evening. Other smaller things: Coffee maker didn't work. 2) Room smelled strongly of kind in air freshener or cleaning product. 3) Was a hot day and the AC was off when I in arrived. Pro: Staff was helpful. Bed was comfortable. Different pillows style have options. Shower was both hot and good pressure. In room fridge was tucked away and quiet. Love seat was cute and Dean was useful.

Very disappointed by this property, which I selected for a few main reasons. First, I was looking for a hotel near the airport with an airport shuttle. I was also wanting a hotel with breakfast. We had a busy weekend ahead, so these were two key details for us. Second, i was traveling with my husband and a friend, so we needed two beds. When we landed, we found that the shuttle had already stopped running. I believe it stops at 8 or 9pm which was disappointing. Being that the hotel offered a shuttle, I was surprised to find it was over 20 minutes from the airport. When we finally arrive at the hotel from the airport, we’re told we’ll be in a room with a king bed and a pull out couch. I requested the 2 queen room, as we had booked, but was told they were sold out. We get up to the room, and the pull out is a tiny twin size mattress. Thankfully there were 3 of us in the room because the mattress would certainly not fit more than 1 person. The last disappointment out of this hotel was that while breakfast is offered, it is not complimentary. As such, the entire visit left us disappointed. Other disappointments aside (which a little more research on my end would have probably revealed), I certainly should have gotten the room I booked and I should have been compensated for their error in overbooking the 2 queen rooms. The 1 king and a TWIN pullout was not comparable, nor what I paid for, but no compensation was offered - not even an apology.