Holiday Inn Express Hotel & Suites Mount Juliet - Nashville Area by IHG

Our room had ants everywhere. They were coming out of the air conditioning unit. I complained to the front desk staff and asked if we could switch rooms and was told they were fully booked. They were nonchalant about it and said they didn’t have any maintenance staff available to come to the room and spray. We end up having to purchase Raid to spray for the ants. I asked the following day if they had maintenance available to come to the room and spray and was told they did come to the room and sprayed while we were away. Not sure if that was true or not since we still saw ants crawling everywhere. I have pictures to prove it. I also asked if we could get a discount and was told by the front desk staff they would ask the manager about it and I never heard anything else about it. I feel we were owed something for having to go through this experience. I will never book a room at this hotel again and will be taking my complaints further.

Clean and spacious room with a great location. Staff was friendly and efficient.

I’m a travel nurse and weekly I stay at this hotel

Very nice breakfast and nice staff

Great staff, easy parking