Hilton Garden Inn Addison

The hostess was very friendly and checked me in quickly. The room was clean and so was the whirlpool tub! the pool was small but looked very clean

Very quite slept well. Didn’t get to use the whirlpool it wasn’t working the headrest was splashing water everywhere it was loose.

The staff was very nice, the room was clean, the hot tub was hot and the cold pool wasnt freezing!

Middle of nowhere. Hard to even walk on surrounding streets with no sidewalks. No ice machine on floor 4. No dinner available Monday. Room ok but nothing special. Tv is small and old and slow. Good shower!

Stayed here for Lollapalooza weekend, hotel staff was extremely kind and accommodating, the place was clean and up to standards even if they were in the middle of renovation. The jetted tub was super clean as well! The pool and hot tub were super clean, may be small but it was still perfect.Highly recommend this place if you need somewhere to stay.

Was probably great several years ago but not being maintained well. Some things on elevator repaired withduct tape

Room and hotel were clean and the staff was very accommodating and friendly. The pool/hot tub area was nice, however, there was an extremely rude woman that was not disciplinary or very attentive to her two rowdy children that were splashing everywhere and screaming at the top of their lungs in the pool for over an hour without any regard for other people in the pool area. The lady at the front desk tried to handle the situation as best as she could. Other than that, we had an overall great experience.

The property is under construction and caused headaches but not necessarily the hotels fault, just be aware when booking, not sure when construction will be done

There was construction going on so little inconvenient

The ice machine next to the room is noisy.

The staff was very nice, the room was clean, the hot tub was hot and the cold pool wasnt freezing!

The carpet had stains

Stayed here for Lollapalooza weekend, hotel staff was extremely kind and accommodating, the place was clean and up to standards even if they were in the middle of renovation. The jetted tub was super clean as well! The pool and hot tub were super clean, may be small but it was still perfect.Highly recommend this place if you need somewhere to stay.

Staff was great! Very clean property

guest service was very friendly and room was very clean and bed was comfy and loved the hot tub was pretty hot! the only thing I missed was the chocolate chip cookies they use to have at the guest services it was so nice to have a treat they need to bring it back and lastly breakfast can be a bit better food was ok and should use trays that can keep food hot a bit longer.

Room and hotel were clean and the staff was very accommodating and friendly. The pool/hot tub area was nice, however, there was an extremely rude woman that was not disciplinary or very attentive to her two rowdy children that were splashing everywhere and screaming at the top of their lungs in the pool for over an hour without any regard for other people in the pool area. The lady at the front desk tried to handle the situation as best as she could. Other than that, we had an overall great experience.

The pool area hadn’t been cleaned or towels picked up the entire two nights we were there and we also had to have the cleaners come into the room because of massive ants

Very clean, staff helpful and great breakfast 👌

was a good clean hotel. didn't get breakfast there. service was great and dinner at the restaurant was awesome. bed was a bit firm for my liking but was ok. would choose again if the need arised

Kind staff. Clean room

The Hilton Garden Inn Addison is a nice place to stay. The place is very clean and the service is very friendly. But if you stay in room 227 and sleep in the bed on the left, watch out for the big dip in the upper half of the mattress. Laying on my back with all of the pillows was sort of OK. But trying to sleep on my stomach, I felt like I was hanging off of a cliff. After switching to a more diagonal position, it felt a little better. The mattress needs to be flipped, rotated and/or REPLACED. Also, the not included breakfast seemed a little expensive for what you are getting. At $14, the food seemed close to standard "included hotel fare". Go to IHOP a mile down the road for more choices at a lower cost.

This hotel is in desperate need of a renovation. Had to move to another room because my 20 year old tv didn’t work, the bed in my new room had a divot from thousands of people sleeping on it, the furniture just looked worn and in need of replacement. The people were great. But everything looks old and worn out.

Would stay again! Very comfortable beds!

Property needs updating in the rooms. Older tvs and not all appliances work

The bed was like sleeping on a piece of plywood and the pillows were awful, other than that, nice place.

Middle of nowhere. Hard to even walk on surrounding streets with no sidewalks. No ice machine on floor 4. No dinner available Monday. Room ok but nothing special. Tv is small and old and slow. Good shower!

The bed was a little too firm and could not get a good nights rest. That was the only problem. Everything else was good

The staff was great cleanliness was good.. but the bed was terrible and hard

The beds in this place are awful. We slept the whole next day because we didn’t sleep the night we stayed

was a good clean hotel. didn't get breakfast there. service was great and dinner at the restaurant was awesome. bed was a bit firm for my liking but was ok. would choose again if the need arised

Exceptional staff.

The staff was very nice, the room was clean, the hot tub was hot and the cold pool wasnt freezing!

Booked this property ahead of time so we could check in after a long day of traveling. Got to the hotel with confirmation number and proof of payment and they said they couldn’t process the request. Have been waiting to get it resolved for over forty minutes and still nothing. Front desk has helped several other guests with their check in. Would love to give a review if the hotel but haven’t left the lobby.

Stayed here for Lollapalooza weekend, hotel staff was extremely kind and accommodating, the place was clean and up to standards even if they were in the middle of renovation. The jetted tub was super clean as well! The pool and hot tub were super clean, may be small but it was still perfect.Highly recommend this place if you need somewhere to stay.

Our trip was booked through Expedia and prepaid. Upon check-in, we were not greeted by a staff member, nor was there a bell or other form of alerting staff we were there waiting to check-in. I had to call the hotel and wait for a minute or two before someone came out to answer the phone, which is when they saw us. Surprisingly, it was the assistant regional manager who greeted us, which was not a good first impression of the hotel. Secondly, and more disappointing, the manager told me that breakfast came at a charge, which contradicted what my reservation stated via Expedia. Instead of trying to remedy it with me, she said I need to contact Expedia directly, as "there is nothing she can do on their end." I was very displeased by this answer, especially with their "we make it right, guaranteed" hospitality statement. The next morning, I did call Expedia and the rep contacted the property about the error regarding our complimentary breakfast, which was quickly remedied by another hotel concierge (Amy). Amy was lovely and mentioned that we had complimentary breakfast the whole time, but that the other person who assisted us the night prior (assistant manager, Carline) was not familiar with the Expedia reservation code. Simply put, management is a hindrance to the hotel's hospitality. Please get a new face for the team.

Staff was great! Very clean property

This place is less of a hotel and more of a nightmare factory. The customer service is so bad, I started wondering if they were running a contest for “Most Useless Staff of the Year.” Spoiler: they’d win. Every question I asked was met with either a blank stare, a lie so obvious it was insulting, or a shrug like I was interrupting their nap. Need clean towels? Apparently, that’s an unreasonable demand. Want Wi-Fi that works? They act like I’m asking them to build a rocket ship. The room looked like it hadn’t been cleaned since the Stone Age. If the lights flickered any harder, I’d have thought I was in a horror movie. The only thing scarier than the décor was the attitude of the front desk. Honestly, sleeping in my car would’ve been a five-star improvement. Avoid this dump at all costs unless you enjoy being treated like an inconvenience and lied to with a straight face

Room and hotel were clean and the staff was very accommodating and friendly. The pool/hot tub area was nice, however, there was an extremely rude woman that was not disciplinary or very attentive to her two rowdy children that were splashing everywhere and screaming at the top of their lungs in the pool for over an hour without any regard for other people in the pool area. The lady at the front desk tried to handle the situation as best as she could. Other than that, we had an overall great experience.

was a good clean hotel. didn't get breakfast there. service was great and dinner at the restaurant was awesome. bed was a bit firm for my liking but was ok. would choose again if the need arised

Attention to requests if issues arise.

I came from a long trip and a horrible hotel. My Son, who lives here in Chicago, met me at the airport to help me find a hotel to stay at overnight. Everything was perfect about this hotel, except we did not realize that it was so far from the airport. It was late, so we did not have time to explore the area, especially since we did not know where we were and if there was anything worth seeing nearby. I still will recommend this hotel.

Middle of nowhere. Hard to even walk on surrounding streets with no sidewalks. No ice machine on floor 4. No dinner available Monday. Room ok but nothing special. Tv is small and old and slow. Good shower!

Nice staff, quiet and convenient.

Overall good stay - location perfect, list of area eating establishments was helpful and the ones we picked were great.

Liked it was right by freeways.

The Hilton Garden Inn Addison is a nice place to stay. The place is very clean and the service is very friendly. But if you stay in room 227 and sleep in the bed on the left, watch out for the big dip in the upper half of the mattress. Laying on my back with all of the pillows was sort of OK. But trying to sleep on my stomach, I felt like I was hanging off of a cliff. After switching to a more diagonal position, it felt a little better. The mattress needs to be flipped, rotated and/or REPLACED. Also, the not included breakfast seemed a little expensive for what you are getting. At $14, the food seemed close to standard "included hotel fare". Go to IHOP a mile down the road for more choices at a lower cost.

I would stay here again, I love to stay here, the water to expensive, you would think all the money that the CEO makes he could help pay for the water for the customers.

Overall a wonderfull experience. Great breakfast. Highly enjoyable.

Middle of nowhere. Hard to even walk on surrounding streets with no sidewalks. No ice machine on floor 4. No dinner available Monday. Room ok but nothing special. Tv is small and old and slow. Good shower!

Stayed here for one night after party over the New Years Eve. All we needed for one night is comfortable bed. BTW I love coffee in the am, hotels usually don’t serve good free coffee. This hotel coffee was excellent. I was literally shocked. I also asked kitchen if I could have some milk vs cream ( I like milk with my coffee) and they brought me a cup of milk right away. The breakfast was not inluded but we didn’t care for breakfast. Hotel met our needs for one night stay.

They were doing some renovations which are needed. It felt like I walked into 1995 in there. Would have liked to have seen some to-go breakfast options. There was nothing to grab and go. Water was hard to find and there were no great options to buy.

guest service was very friendly and room was very clean and bed was comfy and loved the hot tub was pretty hot! the only thing I missed was the chocolate chip cookies they use to have at the guest services it was so nice to have a treat they need to bring it back and lastly breakfast can be a bit better food was ok and should use trays that can keep food hot a bit longer.

Great staff, great breakfast

Very clean, staff helpful and great breakfast 👌

was a good clean hotel. didn't get breakfast there. service was great and dinner at the restaurant was awesome. bed was a bit firm for my liking but was ok. would choose again if the need arised