W6 Hotel

Property is a NOT as depicted on Expedia. Narrow stairs, no lift, tattered towels, broken shower door, clogged drain, grimy walls, dirty appliances, heat did not adjust, missing fixtures with wires hanging from the ceiling. And the best part - when we checked in, we were given a key to a room that was occupied- we startled and woke up another couple.

The kitchen was convenient and in a great area with access to plenty of shops, restaurants and bars

Room could have done with a Kitchen sink to clean, the wall switch was missing dimmer switch and the entry door outside to the rooms did not close properly allowing anyone access to the courtyard and rooms.....

The property was worn, but the sheets and bathroom and room itself was very clean. The ability to use a kitchenette was great! Close to the underground and shopping.

Excellent location with many nearby amenities. Kitchenette is a great feature. But facility feels a bit tired. No elevator.

We liked that there was a microwave and refrigerator/freezer. A/c was great with the hot weather. Close to the tube and downtown. Bikes for rent. There was an issue and staff were responsive and took care of the issue.I

W6 is located in a great area, staff was friendly. The property is tired and would benefit from renovation, no elevator so a challenge with the luggage.

This was a really handy stay for the Apollo within walking distance. I wanted to cook and so booked the triple room with kitchenette. Cooking utensils were in short supply and no glasses but it was sufficient for me to knock up a stir fry and the fridge stored everything for my breakfast and was warm cosy and quiet. Bonus early check in so would definitely stay again. Staff were friendly..

Perfect for a short stay and self catering and cooking, reasonably priced, good location

Do not stay here! Got to the hotel, then taken around the corner to another building, which we thought was strange. Firstly, thought the room had an odour about it, so opened a window, only to find it was broken, and didn't shut or lock.There was no kettle or cups, we had to go to the other building for these! There was a hob, cupboards sink & tv in the room, all filthy, tv was melted underneath, and hob was broken and unsafe, dirty beyond belief, microwave the same. The bathroom was absolutely disgusting, not cleaned at all, dirty sink toilet & bath/ shower, mould & dirt everywhere, hairs that were not ours! Dirty floors and cabinet/mirror. Had to wipe around with their towels before using! We also had someone knock on our door to tell us we were talking too loud! There was continuous noise and doors banging all night people in and out constantly. In the morning, we were asked to hurry up & leave as they wanted to clean! My husband then complained about everything, only to be told by the man that he wasn't the owner. To say we are fuming is an understatement! The hotel is NOT as advertised at all, it's disgusting and filthy, and tbey obviously couldn't care less. If i was HOTELS.COM i would take them off my website and do an investigation. We have stayed in loads of hotels all over London & other places through HOTELS.COM , and never been so disapointed. We want a full refund, and a review/ inspection, so others don't have to experience this. The train station is cleaner!

The room we had (upstairs) was adequate for our needs - 2 single beds, bathroom, fridge. The shower was small, but ok - except on the last morning when there was no hot water. The room was quiet, except when other guests were walking nearby. The whole room was pretty shabby, dusty and not exactly sparklingly clean.

Room was unclean and in disrepair (broken cabinets and dirty walls/ceilings). The bathroom was full of mould. We were so appalled that we left and booked another hotel. The hotel only provided us with a partial refund. Very unhappy stay and would not recommend.

Staff were not on reception.Elsewhere with another customer when we arrived Polite enough but appeared very stressed and rushed. The room/ studio was not as expected. It was in another building around the corner from reception.The room was cold heating radiators did not work. Very old cables looked unsafe. The kitchen was like a cupboard it had old glasses and grubby cups. Poor facilities. Room was not as described and far from photos on the Hotels App. The windows were wet from condensation. The bed was old and dusty with no mattress protector the mattress very stained. There were no sink plugs non for the bath either!! Chipped old bath. Someone else’s “ snot” on the edge of bath. ( I can provide photos) Shower head partly blocked with silt. Mildew behind taps. Dirty toilet brush full of paper. TV didn’t use but there was no remote to switch it on and there was layers upon layers of dust behind it. The fridge was noisy all night old with dirty shelves. I could continue this “box” I refrain from calling it a room / studio was just awful. I can provide photos for all mentioned and more. I would have left but we were on a schedule with no time to find anywhere else - it was a Friday night. Ideally should have walked away or asked for a refund but circumstances after a long day did not allow. Please do not use this place especially if you have asthma it could cause a flare the facility is a Petri dish of potential illness Can NOT recommend NOT NO NO - run away!!!

This property was dirty, tired and dated. There was no staff at the desk when checking in. When a member of staff did arrive he acted as if we were an inconvenience. As we walked to our room the whole property and particularly it's carpet and walls were dirty. There are holes in the wall and marks where paint is either peeling or scraped off. The room was the same, dirty and poorly maintained. We had a kitchenet with holes in the counter top. Scrapes on the walls, and the bed smelt slightly of bleach. (Not to mention the bed was two singles slided together) There were hairs in the shower and bathroom when we had arrived and marks on the toilet. The floor had clearly not been cleaned and had broken tiles, and a hole in the wall. The window too was dirty and random splots of paint on the floor, walls, and door, as if to cover up marks. Frankly I would have like to have told the staff, but as we checked out the staff member gave us a grunt and didn't bother to ask how our stay was. This was a disaster of a hotel, as as someone who's worked in the catering industry I know how hard some people work. The owners should be ashamed of the product and service they deliver.

There was no electricity, it hadn’t been cleaned, the shower wouldn’t turn on, the bed was too low, the room no working television. The staff were not accommodating and nothing was right about our stay. Apart from the location.

Bathroom had several areas that weren't clean, the room in general was dusty and dirty. Lots of damaged cupboard doors in the kitchen and poorly equipped

Extremely dirty!!! I did not stay after seeing the room.

By far the dirtiest hotel we have ever stayed at. The room had dirt and dust all over. The walls had stains everywhere. The bedding was stained and dirty. It smelled like cigarette smoke and old food cooking. The towel warmers in the bathroom were on high heat and you could not turn them down. It made the entire room very hot. The front desk said they could not turn them down. If you receive a basement room, you will pull your phone out and start looking for a different hotel seconds after walking in the room. Words can not describe how bad the rooms are. We have stayed in bad hotels, but this was the worst. We would never stay at a W6 hotel again. Sleeping on a bench at the airport would be an upgrade from this hotel.

The room we stayed in smelt strongly of damp and was mouldy. The bed frame and mattresses were clearly mouldy. Bathroom hadn’t been cleaned properly and the floors were filthy. There was disturbance from the neighbouring room consisting of a non-guest accessing the hotel and yelling outside the neighbouring room, we didn’t feel safe because of this and called front desk who were very helpful and did they’re best to solve the situation but not much could be done. Pictures on the website do not reflect the actual accommodation, Wouldn’t recommend not worth the price.

Do not stay here! Got to the hotel, then taken around the corner to another building, which we thought was strange. Firstly, thought the room had an odour about it, so opened a window, only to find it was broken, and didn't shut or lock.There was no kettle or cups, we had to go to the other building for these! There was a hob, cupboards sink & tv in the room, all filthy, tv was melted underneath, and hob was broken and unsafe, dirty beyond belief, microwave the same. The bathroom was absolutely disgusting, not cleaned at all, dirty sink toilet & bath/ shower, mould & dirt everywhere, hairs that were not ours! Dirty floors and cabinet/mirror. Had to wipe around with their towels before using! We also had someone knock on our door to tell us we were talking too loud! There was continuous noise and doors banging all night people in and out constantly. In the morning, we were asked to hurry up & leave as they wanted to clean! My husband then complained about everything, only to be told by the man that he wasn't the owner. To say we are fuming is an understatement! The hotel is NOT as advertised at all, it's disgusting and filthy, and tbey obviously couldn't care less. If i was HOTELS.COM i would take them off my website and do an investigation. We have stayed in loads of hotels all over London & other places through HOTELS.COM , and never been so disapointed. We want a full refund, and a review/ inspection, so others don't have to experience this. The train station is cleaner!

Property is a NOT as depicted on Expedia. Narrow stairs, no lift, tattered towels, broken shower door, clogged drain, grimy walls, dirty appliances, heat did not adjust, missing fixtures with wires hanging from the ceiling. And the best part - when we checked in, we were given a key to a room that was occupied- we startled and woke up another couple.

Room was mostly okay, but felt andvsmellee damp. Furniture, mattress, and fittings look and feel cheap.

Average stay, hotel room was ok to lay your head down in a good location. Property old and run down, in need to a re do. Wi dow seal's broken, holes and dents in places and a sink that wouldn't drain correctly. Hotel contacted us to say we were unable to have you stay due work within the hotel and offered us a new location but we were unable to this offer due to location. Informed the hotel of this and never received any further communication on it, messaged and rang a few times but was ignored. Thankful hotels.com rang and spoke to hotel and sported it out. There was no work being done around or in the hotel at the time we stayed there, so not sure why they told us we couldnt stay but then changed their mind

Arrived at 2am. Didn't complain as too late & too tired. Reception was smelly, room was down the side street & round the back. Room was smelly. Curtains were absolutely filthy. Bed was broken. Didn't actually feel very safe. Didn't sleep & got out of there as soon as we could in the morning.

The pictures on the website did not match the room myself and my guest had selected, there was no stovetop, the bedding was stained & had hair on it, there’s mould in the shower grout, there was two mugs, two plates, two forks, and two spoons for our utensils for a week-long stay, the receptionist walked us to the other building as we weren’t staying in the main building, and he walked infront of us on his phone and left us to follow him with our heavy luggage. There was a dried up contact lense on the floor in the room, and dust on the furniture aswell, the entire hotel needs a lot of refurbishing and decorating. Housekeeping entered our room at 9am without saying anything and left the room immediately after, making us feel unsafe, you can hear the people above and below you incredibly loud too. The hotel is located in a good area and is a 2 minute walk to Hammersmith station which is very helpful, and the staff were friendly and accommodating when we asked for extra towels, etc, however I wouldn’t choose to stay again.

Not at all like the photos. Walls are paper thin. Patio door couldn't be locked. Woken by screaming baby every morning of stay. Service was sub par. Always said they would "look into an issue" and then never come back.

HORRIFIC - stay anywhere else. Sleep in a tent in the park - would be better than this hotel. A deluxe twin room with kitchi ette is a major misrepresentation- see photos. This room was filthy and hadn't been cleaned for at least 6 months if ever. It was full of mold, had loads of black flies and even slugs in the room. The toilet seat was broken the tv didnt work. The kitchenette was a plank of wood with a load of knives thrown on it - not even in a drawer, 1 plate 1 cup and a moldy fridge with dried milk in the door. The 'city view' was a wall in a basement. DONT GO NEAR THIS PLACE. i tried to change my booking but hotels.com were no help. I will be going to trading standards as this is complete misadvertising. Below is my receipt for what they said id booked and the other pictures are what we got

The location is excellent and within walking minutes from bus and tube. The room was clean, espacious and quiet. Unfortunately the room had some maintenence issues: the TV wasn't working and the toilet roll holder / brush were broken , small chest of drawer was broken. There was coffee and kettle but milk was missing and the mattress of the extra single bed was hollow and not very comfortable at all. But overall I'd say for the price , the stay is great for a couple of nights

The room had been renovated quite poorly. The faucet was loosly in place and there was a lot of moisture damage in the room and especially in the bathroom. Location was good.

My room bore no resemblence whatsoever to the ones pictured in the listing. The furniture is battered, the walls badly need painting, and the building entry is hardly attractive. There was no one at reception when I arrived in the middle of the day, and I would say it's a bit of a stretch to call this a 'hotel' -- there is no common area or any typical hotel amenities. I realize that places to stay in London have become quite expensive, but this place is overpriced for what you get

Property is a NOT as depicted on Expedia. Narrow stairs, no lift, tattered towels, broken shower door, clogged drain, grimy walls, dirty appliances, heat did not adjust, missing fixtures with wires hanging from the ceiling. And the best part - when we checked in, we were given a key to a room that was occupied- we startled and woke up another couple.

The pictures on the website did not match the room myself and my guest had selected, there was no stovetop, the bedding was stained & had hair on it, there’s mould in the shower grout, there was two mugs, two plates, two forks, and two spoons for our utensils for a week-long stay, the receptionist walked us to the other building as we weren’t staying in the main building, and he walked infront of us on his phone and left us to follow him with our heavy luggage. There was a dried up contact lense on the floor in the room, and dust on the furniture aswell, the entire hotel needs a lot of refurbishing and decorating. Housekeeping entered our room at 9am without saying anything and left the room immediately after, making us feel unsafe, you can hear the people above and below you incredibly loud too. The hotel is located in a good area and is a 2 minute walk to Hammersmith station which is very helpful, and the staff were friendly and accommodating when we asked for extra towels, etc, however I wouldn’t choose to stay again.

Good location, and the hotel smells amazing, but the room wasn't properly cleaned and the decor needs an update. Staff were so friendly and helpful.

This property was dirty, tired and dated. There was no staff at the desk when checking in. When a member of staff did arrive he acted as if we were an inconvenience. As we walked to our room the whole property and particularly it's carpet and walls were dirty. There are holes in the wall and marks where paint is either peeling or scraped off. The room was the same, dirty and poorly maintained. We had a kitchenet with holes in the counter top. Scrapes on the walls, and the bed smelt slightly of bleach. (Not to mention the bed was two singles slided together) There were hairs in the shower and bathroom when we had arrived and marks on the toilet. The floor had clearly not been cleaned and had broken tiles, and a hole in the wall. The window too was dirty and random splots of paint on the floor, walls, and door, as if to cover up marks. Frankly I would have like to have told the staff, but as we checked out the staff member gave us a grunt and didn't bother to ask how our stay was. This was a disaster of a hotel, as as someone who's worked in the catering industry I know how hard some people work. The owners should be ashamed of the product and service they deliver.

First room was dirty. Spoken to reception staff and was changed to another room. Comfortable night sleep within short walk from tube station and also the Eventim Apollo

We liked that there was a microwave and refrigerator/freezer. A/c was great with the hot weather. Close to the tube and downtown. Bikes for rent. There was an issue and staff were responsive and took care of the issue.I

The staff was unprofessional and the home service never came. Even though I asked them and they said "yes of course" they were just lying. And when complaining about it they said 'sorry we forgot '

W6 is located in a great area, staff was friendly. The property is tired and would benefit from renovation, no elevator so a challenge with the luggage.

This was a really handy stay for the Apollo within walking distance. I wanted to cook and so booked the triple room with kitchenette. Cooking utensils were in short supply and no glasses but it was sufficient for me to knock up a stir fry and the fridge stored everything for my breakfast and was warm cosy and quiet. Bonus early check in so would definitely stay again. Staff were friendly..

Upon arrival our room was cold but the staff immediately addressed the issue and even brought a space heater to speed up the heating process. Perfect location, extremely polite staff, stores/restaurants galore, transportation hub 3 mins away

Love the location friendly staff

Staff were really nice, but the place itself was dirty, dirty towels and the bathroom floor had dirt noticeably. You literally get what you pay for, the train station is 4 min away from the hotel so that’s a plus

The location was great

The kitchen was convenient and in a great area with access to plenty of shops, restaurants and bars

First room was dirty. Spoken to reception staff and was changed to another room. Comfortable night sleep within short walk from tube station and also the Eventim Apollo

The property was worn, but the sheets and bathroom and room itself was very clean. The ability to use a kitchenette was great! Close to the underground and shopping.

The location is excellent and within walking minutes from bus and tube. The room was clean, espacious and quiet. Unfortunately the room had some maintenence issues: the TV wasn't working and the toilet roll holder / brush were broken , small chest of drawer was broken. There was coffee and kettle but milk was missing and the mattress of the extra single bed was hollow and not very comfortable at all. But overall I'd say for the price , the stay is great for a couple of nights

We liked that there was a microwave and refrigerator/freezer. A/c was great with the hot weather. Close to the tube and downtown. Bikes for rent. There was an issue and staff were responsive and took care of the issue.I

This apartment was a little run down with wobbly and hence leaky taps. The kitchen was supplied with minimal equipment. But it had a great shower and good bed. Also an opening window. It’s in a really good position within walking distance of trains, shops and pubs.

W6 is located in a great area, staff was friendly. The property is tired and would benefit from renovation, no elevator so a challenge with the luggage.