Crown Hotel - Stone, Near Stoke-On-Trent by OYO

Unfortunately a terrible stay... There was no hot water at all during our trip and staff claimed it was about to be fixed when raised with them on the first day. The hot water was never fixed. Additionally the room and bathroom did not appear to have been properly cleaned, and the building overall seemed to be in a state of disrepair. Sad to see what could be a lovely old hotel run in this way.

No large towels in the room just 2 hand towels. The shower head was sitting in the bath as the bracket was broken. back to reception to notify them. Towels would be brought to our room, nothing can be done about the shower as no maintenance available at the weekend & unable to move us to another room - really? I was given £25 to spend in the bar. The barman didn’t have a clue. Sunday morning, no hot water. Back to reception to complain and ask for a move to a room with hot water. Still nothing available but an engineer was coming to look at the boiler. In the cold light of day, the state of the bathroom was revealed. Mould and limescale buildup on the tiles surrounding the bath, bath taps and hand basin - along with drips of paint and something unidentifiable in the hand basin together with grime around the inside of the bath where it didn’t look like it had been cleaned for a while. Sunday evening no-one on reception,no answer to pinging the bell so no move to a different room. Monday morning, still no hot water. My husband went to reception armed with a towel and toiletries & had to wait until 9am when the shift started to be offered a bathroom in the annex across the car park. We’ve been regular visitors to the Crown for many years but never again. It’s a fabulous building and an icon on the high street and deserves to be restored to it’s former glory with staff that know what they are doing and care about customer service.

Location is convenient and room was clean, but no towels?? Given that I arrived late, I only discovered this in the morning leaving for an early start.

We paid extra for a “superior room” the bed was rock hard, curtains in a large room were falling down and looked pinned up. No heating and again in a room so large with tall ceilings it didn’t heat up well and room and bathroom was so cold all stay.

Rummet var väldigt kallt och ingen frukost fanns tillgänglig denna morgon.