Name: Best Western Smoky Mountain Inn
Address: 130 Shiloh Trail, Waynesville, North Carolina, USA, Waynesville, North Carolina, US
Price range: 102 $–160 $ per night
Rating: 8.48

Was Gäste sagen

Im Best Western Smoky Mountain Inn loben Reisende sehr saubere, komfortable Zimmer und die malerische Aussicht auf die Berge. Es wird jedoch darauf hingewiesen, dass dieses ältere, motelartige Hotel einfache Annehmlichkeiten, ein einfaches Frühstück und gelegentlich Lärm von der Straße oder benachbarten Zimmern bietet.

Die Interaktionen mit dem Personal sind oft freundlich und hilfsbereit, aber mehrere Gäste berichten von unfreundlichen Erfahrungen an der Rezeption und strengen oder gebührenpflichtigen Regeln für frühes Check-in. Die Lage wird für die einfache Erreichbarkeit von Waynesville, dem Blue Ridge Parkway und WCU sowie für die Aussicht vom Hügel gelobt, obwohl Baucontainer und eine unebene Auffahrt manchmal das Parken und die Aussicht beeinträchtigen. Die Zimmer sind im Allgemeinen komfortabel, mit kleinen Badezimmern und einigen veralteten Elementen. Erwarten Sie einen sauberen, malerischen und preisgünstigen Aufenthalt mit ein paar Kompromissen.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Ältere, einfache Motelanlage mit Pool und grundlegenden Annehmlichkeiten. Parken und Zufahrt werden manchmal durch Baucontainer und eine unebene Auffahrt behindert.

Reinigung

Bewertungen loben häufig sehr saubere Zimmer und gepflegte Grünflächen. Wiederkehrende Nachteile sind schmutzige oder verfärbte Handtücher sowie gelegentliche muffige Gerüche oder kleinere Wartungsprobleme wie langsame Abläufe.

Zimmer

Die Zimmer sind im Allgemeinen komfortabel – einige sind geräumig und modernisiert – und bieten von vielen Zimmern aus einen reizvollen Blick auf die Berge. Erwarten Sie kleine Badezimmer und ein älteres Motel-Layout. Einige Gäste berichten von Straßenlärm oder dünnen Wänden, die die Ruhe beeinträchtigen.

Dienstleistung

Viele Gäste beschreiben freundliches, zuvorkommendes Personal, aber mehrere berichten von unfreundlichen oder unprofessionellen Interaktionen an der Rezeption. Frühes Check-in wird oft streng geahndet oder ist gebührenpflichtig, und einige Gäste fühlten sich schlecht behandelt, als sie um Unterstützung baten.

Ähnliche Gästebewertungen

2

Steven

14. Apr. 2025

·

Aufenthalt am 4 Nächte

The free my desk person was terrible and wouldn’t speak to the possibility of an early check in, less than two hours before checkin. I asked nicely, but she lied about there being a room ready and insisted that she would know until after 4:00. She also said I could check in early for an extra $40… so obviously there were rooms available The hotel wasn’t full or busy. She shouted at me to “get out” and said she would call the police if I didn’t leave. My wife and I felt very uncomfortable with staying there and booked a different hotel a few miles away and were able to check in immediately. I asked to cancel the reservation and she said she already had charged my card. I complained to Best Western and Hotels.com and was charged for the room even though I didn’t stay and have not received any feedback from anyone. We had booked 4 nights and haven’t been contacted by anyone about this terrible experience.

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6

Joshua

22. Juli 2025

·

Aufenthalt am 4 Nächte

We enjoyed our stay here as far as the convenience and the Mountain View. However the staff was very unfriendly and unprofessional. Every time I asked for towels or wash cloths I was questioned on how many was in my room and they acted as if they didn’t want to help me. If you stay there you will want to avoid a lady named Angie. She is very rude and needs to be disciplined!

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10

Jeremy

9. Nov. 2025

·

Aufenthalt am 1 Nacht

Super friendly staff and comfortable bed

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8

William

4. Mai 2025

·

Aufenthalt am 2 Nächte

disappointed that hotel could not provide early check-in causing me problems despite advance request. Front desk seemed unconcerned and unwilling to assist. Needed 2:00. Shouldn’t have been a big deal given advance request. No storage room for luggage at reception. Otherwise a good stay and convenient location. Value to price was so-so.

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10

Lori

18. Sept. 2025

·

Aufenthalt am 2 Nächte

Staff was accommodating. Clean, beautiful landscaping Nice views.

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6

Raeann

31. Mai 2025

·

Aufenthalt am 1 Nacht

For a mid-level hotel, this one's fairly average. My initial encounter with an older woman at the front desk wasn't that great. She seemed really put out that I arrived at 2:30 to the point of rolling her eyes at me. I knew check-in was at 4pm, but often rooms are ready ahead of time, so I was just checking to see if that was the case. She also seemed miffed that I booked thru Hotels.com. When I walked out, I thought perhaps this woman shouldn't be working in customer service! Certainly not as the first person the public meets. When I checked in, my room didn't have any coffee cups & the coffeemaker hadn't been cleaned, nor was there a bag in the ice bucket. These were amended the following day, without me pointing them out. Other than that, the room seemed clean. I had to run the fan continuously because otherwise, every time the a/c shut off it made a super loud squeaky hinge sound, like a door from a haunted house! The toilet & sink are so low they're awkward, and I'm only 5' tall, so I'd hate to see anyone taller using them. There's NO soundproofing at all & you hear everything from the neighbors. Breakfast is lame. I didn't even bother after the first morning. The woman that works in the breakfast area was VERY friendly though, as was the younger woman who I encountered the first morning at the front desk.

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10

Melissa

9. Juni 2025

·

Aufenthalt am 2 Nächte

Very clean room. All staff we came into contact with were very helpful and friendly. Carolyn is outstanding! Parking a large pickup was a little difficult due to construction containers stored in the parking lot in front of the rooms. Definitely will stay again next time we’re in town.

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8

Dennis

13. Juni 2025

·

Aufenthalt am 1 Nacht

I would have gave 5 stars, but cannot. The reason being is due to the morning desk staff. The lady at he counter acted like it was below her to get out of the chair in the office to help us. When she did, she was very rude to us because we were making her do her job. The afternoon staff went above and beyond to make our stay pleasant.

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8

Rick

1. Okt. 2025

·

Aufenthalt am 2 Nächte

The lady that checked me in was rude and unfriendly. Perhaps it was my fault for being so happy to enjoy my 42nd wedding anniversary at your hotel. Her bad attitude helped me to understand that because she has a job it does not mean she has to be excited about the people that are happy in her presence.

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6

Elizabeth

2. Okt. 2023

·

Aufenthalt am 2 Nächte

The property is nice and the room was very clean. However, I canceled my future booking due to my experience during check-in. I have a legitimate service animal in training. After telling the woman behind the desk this, her attitude with me changed completely. She asked what service the animal provides (as she is allowed to do) and I told her one of the services she is in training to do. Although i dont have to show the letter from my doctor. I was on the phone trying to get a picture of it from my daughter. While trying to explain this to the woman, she repeatedly interrupted me. Eventually stating with a rude tone "I didnt know you could be alerted to (what my symptom is), I have (same symptom)" while glaring at me. I started to say yes she will be trained to and again she interrupted me and rolled her eyes. I dont have to disclose the health issues causing my symptom(which can be a symptom of a multitude of things), and her attitude made me feel as though I needed to defend having my service animal. I understand people have lied about or abused this service, but treating someone with a legitimate service animal this way is appalling. I frequently choose Best Western over others, but will not be booking with one again because of this experience.

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Malerische Hügellage in der Nähe des Blue Ridge Parkway, Waynesville, Maggie Valley und wichtiger Straßen; viele schätzen die Aussicht auf die Berge. Die Zufahrtsstraße und die nahegelegenen Bauarbeiten/Container können das Parken und die Atmosphäre beeinträchtigen, und Straßenlärm dringt in einige Zimmer.

Gastronomie

Das Frühstück ist ein einfaches kontinentales Angebot mit begrenzter Auswahl; einige Gäste genießen es, während andere es als unzureichend empfinden oder es spät im Service nicht aufgefüllt finden. Der Frühstücksbereich ist klein, aber das Personal dort ist oft freundlich.

Monat	Durchschnittspreis
Januar	82 $
Februar	84 $
März	88 $
April	95 $
Mai	107 $
Juni	125 $
Juli	125 $
August	104 $
September	108 $
Oktober	130 $
November	106 $
Dezember	92 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $160	17 $124	18 $149	19
20 $110	21 $108	22 $107	23 $102	24 $104	25 $141	26 $146
27 $107	28 $104	29 $107	30 $109

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $120	2 $139	3 $149
4 $114	5 $114	6 $116	7 $130	8 $114	9 $149	10 $150
11 $116	12 $121	13 $118	14 $117	15 $131	16 $153	17 $153
18 $123	19 $127	20 $125	21 $116	22 $116	23 $141	24 $142
25 $125	26 $121	27 $125	28 $114	29 $117	30 $144	31 $135

Reisedaten auswählen, um Preise und Verfügbarkeit anzuzeigen

Monatliche Durchschnittspreise

Über diese Unterkunft

Standort

Zimmeroptionen

Standardzimmer, 2 Queen-Betten, Kühlschrank und Mikrowelle, Bergblick

Standardzimmer, 1 Queen-Bett, Nichtraucher, Kühlschrank und Mikrowelle

Standardzimmer, 1 King-Bett, Nichtraucher, Kühlschrank und Mikrowelle

Standardzimmer, 2 Queen-Betten, barrierefrei, Badewanne

Standardzimmer, 2 Doppelbetten, Nichtraucher, Kühlschrank und Mikrowelle

Standardzimmer, 1 King-Bett, Kühlschrank und Mikrowelle, Bergblick

Standardzimmer, 1 King-Bett, barrierefrei, Badewanne

Standardzimmer, 2 Queen-Betten, Nichtraucher, Kühlschrank und Mikrowelle

Standard-Studio, 1 King-Bett, Nichtraucher, Kühlschrank und Mikrowelle

Gästebewertungen

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Was Gäste sagen

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