奧斯汀機場駐橋套房飯店 IHG 旗下飯店

Not sure who was more to blame in this case: Expedia or the hotel. Maybe both. When we arrived at the hotel I called the hotel because the *main* reason I booked this particular one was because Expedia said it had free hotel to/from airport shuttle transport. The front desk said they did *not* have shuttle surface! So we had to cab it at $60 bucks for literally a 5 minute drive. When we got there the front desk explained they only offered “limited” shuttle but not on the days/hours we were there so that was a. Implore letdown and a costly one at $120 cab/Uber fair round trip. Second issue; when we arrived the front desk lady was apologetic but said the room we booked was not available… So we had to split up our family which was a bummer. Certainly things happen but this was a disappointing hotel stay all way around and I would not stay here again if traveling to Austin there are far better choices.

The hotel was in the process of a huge remodel so the ere were plastic tarps draped all over, missing ceiling tiles with exposed wiring, and gouges along the walls. The elevator was in bad shape and the room smelled overwhelmingly of mildew. We stayed about an hour but elected to move to another hotel. We were still charged even after a call to hotels.com and speaking with management. The place was unacceptable. Completely disappointed.

Close to the airport, studio, mini kitchen, couch. Property under construction, 2,3 floors closed, crew lives and works there.

Good wifi! Very limited airport shuttle service. No dining. Older facility.

We booked this hotel because they advertised airport shuttle service. So i was fairly unhappy when we landed and i called the hotel and was told that there was no shuttle service on that day. So, our stay didn’t start out great but we thought the room and the hotel overall was nice and clean. The staff was very nice and helpful and the breakfasts that they offered were great!! They even changed what was offered from day to day. We would stay here again.

We chose Staybridge because it is pet friendly. The website showed a lovely lobby and free buffet style breakfast. Unfortunately, the lobby was closed off for renovations. The breakfast pastries were still frozen. No waffle maker. The room has a coffeemaker but did not provide filters or regular coffee (decaf only). We had to go to a nearby restaurant for breakfast. The a/c kept shutting off and the room was consistently hot. The mattress was very uncomfortable. Regretted not spending 10 dollars more for one of the newer hotels nearby.

Extremely disappointing! The place was under renovation and very very unkept. There were 2 elevators on either end of the propery, so was a long long walk to get to the elevator Besides, i went for breakfast at 9:30 AM and they had already closed the service. I would never select this again!

Facility is under construction/remodel… a bit of a hassle up and plastic hung in lobby area

We like staying here because of the 2 bedroom suite. Half the elevators were out. And bathrooms need updating- toilets needs to be replaced and tub faucets pour out water with the shower- wastes so much water.

The lobby was under construction which caused a claustrophobic feel with plastic hung all around. The breakfast area was moved to a meeting room - they did their best, but the food and beverages were not organized. In my room, it was so humid that the carpet felt damp. I would not visit that location again.

although we found a roach essentially the room and service was perfect. we understand there could be improvement but maybe a fumigation should clear problem.

This hotel is in a remodel, but the rooms were nice and clean. Staff was great!!

Rooms were clean and roomy with full kitchen, little stove, refrigerator and dishwasher! Bed was comfortable. Plenty of room to relax and a desk to work on.

The hotel was in the process of a huge remodel so the ere were plastic tarps draped all over, missing ceiling tiles with exposed wiring, and gouges along the walls. The elevator was in bad shape and the room smelled overwhelmingly of mildew. We stayed about an hour but elected to move to another hotel. We were still charged even after a call to hotels.com and speaking with management. The place was unacceptable. Completely disappointed.

Roach in kitchen area and ants in bathroom. Room was very musty and ac quality terrible with thermostat barely hanging on wall. Remodeling in progress.

Smelled nice, clean

Clean room, good breakfast, helpful staff

The lobby was under construction which caused a claustrophobic feel with plastic hung all around. The breakfast area was moved to a meeting room - they did their best, but the food and beverages were not organized. In my room, it was so humid that the carpet felt damp. I would not visit that location again.

Under construction which is ok. Not very clean, had a funny smell. Would not stay here next trip.

There was a little construction but nothing really noticeable clean rooms and friendly staff excellent breakfast

The place is under renovation and everything is half done. The shower pressure was weak, and the work on thr shower is half ass.

Rooms were clean and roomy with full kitchen, little stove, refrigerator and dishwasher! Bed was comfortable. Plenty of room to relax and a desk to work on.

I would not recommend staying here until the renovations are complete. Nothing was outright bad, but I would choose to stay elsewhere. The food was room temperature instead of warm. The sofa was well worn and pulled so that the stuffing was coming out. The bathtub had chips in the surface. The bed, however, was pretty comfortable.

Close to the airport, studio, mini kitchen, couch. Property under construction, 2,3 floors closed, crew lives and works there.

This place is perfect for a weekend getaway spot. Each suite is like a little one or two bedroom apartment that is fully equipped with a kitchen and living room space. The hotel is clean, safe and accessible. My favorite thing about this hotel is that I can bring my fire tv stick and plug it into the tv and have literally everything just like home. The staff is friendly and helpful, overall it’s home when you are away from home. Great place!

I had room 304 nice large suite very quiet elevator just down the hall self parking no fee very clean 👍

The place was dated and needed some TLC starting with the Elevators. Over all rooms are spacious and Beds were comfortable with freshly washed sheets.

The front desk staff were kind and helpful. The room itself was dated and not to the standard I’m used to for this hotel brand.

We got there to find out it was being remodeled. Next we got a room that the ax was not working. The whole hotel seemed to have the AC off halls and elevetaors were extremely hot. Got switched to a different room to find out the shower head was broken and the sink splattered water everywhere. Conditions were addressed but never offered us a better accommodation. Never staying there again. Rather stay at a motel 6 for these conditions. Honestly hotel looked very run down on the inside.

Staybridge is my top choice when traveling. I really like their hotels, the double bedrooms are spacious, comfy, and well equipped. A wonderful stay, as always

This hotel is in a remodel, but the rooms were nice and clean. Staff was great!!

Matt and Beto helped us with a family get together. They were so accommodating Can’t thank them enough!

Our room, 419, was in the midst of renovations! Unfortunately that meant there was splattered paint in the bathroom, a bathtub with a hole that, hopefully, will be fixed! However the bed was clean, AC was working, and we had a lovely sofa and TV to rest on besides the bed! There was even a kitchen that we didn’t get to utilize! The whole property definitely needs some renovation, however the staff was awesome and lovely and it was a great location for a two day stay for our friend’s wedding!

Place was very quiet and the staff was very friendly

Great staff

Easy access, professional and courteous staff. Highly recommend!

The facility although under renovations, was great. The room outstanding. The service sucked. On checkin, i was told that there was a $50 incidental. I was preplexed as i had called the hotel and was not made aware. I was making a suggestion that that info should be given up front. The, i guess, manager, cane out with a big attitude. She told me it was non-negotiable and they could cancel my reservation and i could go somewhere else. Only prayer kept me from retaliating!!! I told her i was not talking about the charge, just that people should know in advance. As i was standing there, another person came up and was shocked when they heard about the charge. While the hotel was a 5 star, because of her attitude, i will never go back. I was there to do a class for the police department, with students from different locations, i did tell them about the incident and recommended they not use the faculity.

We stay here all the time. AC works great. There were several maintenance issues with my room that need to be addressed. My Biggest complaint and I have never had this happen but we paid for a king room with two queens in a two bedroom. We had three queens. Every time i went to find a manager no one was available- i will ask at check in next time to make sure i get the king. There was also a door at end of hall that had been “Taped” up- felt weird hearing people and having light come thru the door-

The front desk staff were kind and helpful. The room itself was dated and not to the standard I’m used to for this hotel brand.

Clean room, good breakfast, helpful staff

Our room, 419, was in the midst of renovations! Unfortunately that meant there was splattered paint in the bathroom, a bathtub with a hole that, hopefully, will be fixed! However the bed was clean, AC was working, and we had a lovely sofa and TV to rest on besides the bed! There was even a kitchen that we didn’t get to utilize! The whole property definitely needs some renovation, however the staff was awesome and lovely and it was a great location for a two day stay for our friend’s wedding!

Close to the airport, studio, mini kitchen, couch. Property under construction, 2,3 floors closed, crew lives and works there.

It was under some construction and newly renovated. My stay was clean, quiet and had free parking.

This place is perfect for a weekend getaway spot. Each suite is like a little one or two bedroom apartment that is fully equipped with a kitchen and living room space. The hotel is clean, safe and accessible. My favorite thing about this hotel is that I can bring my fire tv stick and plug it into the tv and have literally everything just like home. The staff is friendly and helpful, overall it’s home when you are away from home. Great place!

Easy access, professional and courteous staff. Highly recommend!

Close to the airport and staff are excellent! Reno’s in the lobby happening now but it’s alright. Breakfast was ok.

Close to Airport.

Check in was quick and easy. Access to property was easy, area was quiet,

Good wifi! Very limited airport shuttle service. No dining. Older facility.

Even while renovations are going on now the hotel was still very clean, quiet and accommodating. The breakfast are had to be moved because of the renovations but the staff still made sure that guest were made aware and the area was clearly marked. The breakfast was still hot and they had a good selection. I would definitely recommend this property .

We booked this hotel because they advertised airport shuttle service. So i was fairly unhappy when we landed and i called the hotel and was told that there was no shuttle service on that day. So, our stay didn’t start out great but we thought the room and the hotel overall was nice and clean. The staff was very nice and helpful and the breakfasts that they offered were great!! They even changed what was offered from day to day. We would stay here again.

Close to the airport and staff are excellent! Reno’s in the lobby happening now but it’s alright. Breakfast was ok.

We chose Staybridge because it is pet friendly. The website showed a lovely lobby and free buffet style breakfast. Unfortunately, the lobby was closed off for renovations. The breakfast pastries were still frozen. No waffle maker. The room has a coffeemaker but did not provide filters or regular coffee (decaf only). We had to go to a nearby restaurant for breakfast. The a/c kept shutting off and the room was consistently hot. The mattress was very uncomfortable. Regretted not spending 10 dollars more for one of the newer hotels nearby.

Extremely disappointing! The place was under renovation and very very unkept. There were 2 elevators on either end of the propery, so was a long long walk to get to the elevator Besides, i went for breakfast at 9:30 AM and they had already closed the service. I would never select this again!

They had renovations going on, but the crew was very quiet. Of course I stayed Friday through Monday. The breakfast was nice and everything was clean. I appreciate it thanks, Staybridge.

Clean room, good breakfast, helpful staff

The lobby was under construction which caused a claustrophobic feel with plastic hung all around. The breakfast area was moved to a meeting room - they did their best, but the food and beverages were not organized. In my room, it was so humid that the carpet felt damp. I would not visit that location again.

There was a little construction but nothing really noticeable clean rooms and friendly staff excellent breakfast