Mantra Parramatta

My suite was comfortable, the staff were friendly and helpful and the location was excellent for my two day stay in Parramatta, especially as I had work related activities in Parramatta Square

Really enjoyed our stay, Well located near shops and transport. Very quiet too.

Delay with deposit release, otherwise great property, handy to Parramatta CBD

I had booked a room with a King bed, and was given a room that had a king sized bed made up of 2 singles, both of which had very old mattresses, that the metal frame was poking through when you got in it - in the middle of the bed. Unfortunately, I only discovered this after midnight after getting back to the hotel from an event. Additionally, the aircon wasn't working properly and was unable to cool down the room sufficiently (Sydney in March etc..!). Suffice to say, a very uncomfortable night. The next morning, I approached the desk and was given a room with a much better bed and working aircon, but a much smaller room. On checking out, I asked the receptionist about what they could do about the first night. It seemed she was only able to to allow a future credit if I returned, but as this visit was for a one-off event, (and I'm from NZ), I wouldn't be coming back to Parra any time in the future. She gave me an email address, which I emailed, it took a followup email after getting a 'ticket closed' email before any response and 9 days to get a reply, which was to offer a returning rate of $150 including breakfast (less than the receptionist offered!) which I had already said was of no use. I replied and still no response 4 days later. The staff on the ground were very nice, I believe this is a bottom level priority property within their business, dealing mainly with tour groups who can't complain, which is backed up with the very lax attitude to replying. Would avoid.

On your website it states the studio room has either two singles or a king when in actual fact they only do queens in the studios. Check-in was slow and after requesting a late check out and it being approved house keeping knocked on our door questioning us why we had not checked out had we had it approved and if we would be using the whole time. The room was dusty carpet not vacuumed properly lamp shades were bent in and not on straight the bed was a good 10 years of squeaking when we rolled over and the bathroom has lots of mould. The over appearance of the place was dated dinghy and not well up kept. Our level had a strong smell of curry coming from a room that went through the whole floor and our room. The price we paid was way to much and we won’t be back