InterContinental Chicago Magnificent Mile by IHG

clean room

Facilities fine but couldn’t get anything for. Lunch from room service and there was no desk in my room?? For $500 a night i expect the basics. Poor

I have called twice about unauthorized charges on our account and everyone I talk To has a different story about the charges. Check your statements

The room was great and the staff wonderful.

At the front desk the employee didn’t tell us which elevators to go to, so we went to the wrong elevators and were lost on some 8th floor business area. The freezer in our hotel room didn’t work, we placed a bag of ice in it and within a few hours it was a puddle of water. The door to our hotel room had a broken spring, it was so hard to open and would slam shut so hard you could loose a finger if your hand was in the door way. The phone in the room to call the front desk was dead, so I was unable to make a call to the front desk when our TV stopped working for an hour. Eventually it started working again but was frozen on the YouTube channel. Overall it doesn’t seem worth the money paid. Disappointed.