Hotel Penzance Harbour View

Not a 4 star. Black mold in bath. Sky light in bath nasty. Staff very hard to find for checking/out. No lift. Mediocre food. Lovely sea view a garden. But overall, disappointed and very surprised with 4 star rating

Anazing stay at hotel penzance! Great service, food and a heated pool!

stair carpets and carpet in room very dirty, table in dining room dirty oily sticky . one layed with crumbs still on windows so dirty at sides could see out, uneaxpectedlu had to pay for parking. room 3 despite being about 16 with a cool change outside was very very hot we kept fan on and still couldnt have any bedding - wont stay again

Hotel was lovely. Nice room with seaview. Slightly datet but beds very comfortable linen spotless. Few bits of dust but nothing major. Bathroom lovely, very noisy flush tho. Shampoo shower gel provided.SADLY no conditioner. Also no hairdryer. I rang reception 5 times with no luck. Breakfast was ok. But bacon wasnt edible. Staff all standing behind the bar was slightly off putting while eating breakfast. Even chef at times..Pool was excellent. Receptionist that afternoon was lovely. Overall a pleasant stay but not worth the 269 i paid for the one night. And then had to pay 8 pds to park there.

Nice spacious, airy and tastefully decorated room with all the necessary accessories and features. The service was excellent and friendly. The setting, with a beautiful view of Penzance and the harbour from the breakfast room, was particularly good. The swimming pool set in lovely semi-tropical gardens was a real joy to be in. My only gripes were: the shower, although providing ample hot water at more than adequate pressure, was nevertheless not easy to control the temperature of; the room TV - a large good quality Samsung - was not connected to an aerial so not terrestrial channels, and Prime Video did not allow logins to ones personal account. I am planning on staying there again 😊

The Hotel Penzance offers a great location for anyone visiting West Cornwall. A nice, comfortable, well located if slightly tired building, the rooms here were spacious and offering a fantastic sea view directly over St Michael’s Mount. The only downside for a less confident parker is the car park which was like a lesson in advanced trigonometry to get out of. Do not try it in the dark!

Wow what a view from room and bed comfy and great to stay in car park we had to pay for was bit of a suprise as says parking when booked but great please and great location

The room was very comfortable and the bathroom was great and very clean. The views were lovely and the pool looked great although the weather was not conducive to swimming. All the staff were very friendly and helpful and the food was excellent. I especially liked the pastries on the buffet and the cooked breakfast was delicious. Thank you for a lovely stay.

Loved this hotel. So convenient to bus and train station. Walking up the steep hill at the end of the day was admittedly slower than in the morning! Restaurant for breakfast and dinner was delicious! Grocery store within walking distance. Snacks in the room nice touch. I would definitely stay again. So quiet too. No elevator so be aware of that.

The room itself looked newly renovated and the facilities were excellent. Not only were there tea and coffee facilities, there was also a big jar full of treats including biscuits and crisps. Breakfast was included and included a good range of choices, including fresh fruit. The view from the breakfast room was stunning and all of the staff were lovely. Parking was limited and a bit tight but it actually seemed to pay to be the last one in and, to be fair, they were clear about that in their advert.

Not a 4 star. Black mold in bath. Sky light in bath nasty. Staff very hard to find for checking/out. No lift. Mediocre food. Lovely sea view a garden. But overall, disappointed and very surprised with 4 star rating

stair carpets and carpet in room very dirty, table in dining room dirty oily sticky . one layed with crumbs still on windows so dirty at sides could see out, uneaxpectedlu had to pay for parking. room 3 despite being about 16 with a cool change outside was very very hot we kept fan on and still couldnt have any bedding - wont stay again

Disappointed with a few key details during my stay. The pool was advertised as open until 8pm, but was actually closed by 6pm frustrating for those planning to use the facility in the evening. The check-in greeting felt impersonal and lacked warmth. Additionally, the room wasn’t up to expected cleanliness standards, with a stained chair and noticeable food crumbs under it.

Great staff, good location, clean rooms.

Let me start by saying all the staff were very pleasant and efficient. The dinner both nights was absolutely delicious. The breakfast was also fresh and tasty. However, our room was much in need of a makeover: one of the wall lights was flickering; the heated towel rail in the bathroom didn’t work so was freezing and towels didn’t dry; there was mould in the bath/shower; very dated shower fixture over bath. Needs tearing out and starting again. The room was also small with dated, dark wooden furniture. Disappointing.

Lovely hotel, staff couldn’t do enough to help you, great hospitality, our room was very spacious and clean

The room was very comfortable and the bathroom was great and very clean. The views were lovely and the pool looked great although the weather was not conducive to swimming. All the staff were very friendly and helpful and the food was excellent. I especially liked the pastries on the buffet and the cooked breakfast was delicious. Thank you for a lovely stay.

Clean

The room was large and cozy. Breakfast was limited variety but great. The atmosphere of the restaurant was amazing. We enjoyed staying here. However, we were disappointed about a few aspects. The faucet in the bathroom was moldy. There were someone’s used socks and underwear in the wardrobe. A housekeeper knocked on our door, and informed us about the check-out time 20 minutes before actual time. It seemed she did the same thing for all rooms (We heard the knocking sound many times.). It disturbed our relaxing time.

Food was lvly and parking fine. Room very clean and found bed comfortable. Staff very friendly and helpful.

I only stayed one night but it was obvious that the whole experience was set up on customer satisfaction. Very pleasant and would definitely stay there again .the only slight criticism was the water system was quite load but that could easily be rectified with a few simple tweaks.I would recommend it to friends.

stair carpets and carpet in room very dirty, table in dining room dirty oily sticky . one layed with crumbs still on windows so dirty at sides could see out, uneaxpectedlu had to pay for parking. room 3 despite being about 16 with a cool change outside was very very hot we kept fan on and still couldnt have any bedding - wont stay again

Nice spacious, airy and tastefully decorated room with all the necessary accessories and features. The service was excellent and friendly. The setting, with a beautiful view of Penzance and the harbour from the breakfast room, was particularly good. The swimming pool set in lovely semi-tropical gardens was a real joy to be in. My only gripes were: the shower, although providing ample hot water at more than adequate pressure, was nevertheless not easy to control the temperature of; the room TV - a large good quality Samsung - was not connected to an aerial so not terrestrial channels, and Prime Video did not allow logins to ones personal account. I am planning on staying there again 😊

The Hotel Penzance offers a great location for anyone visiting West Cornwall. A nice, comfortable, well located if slightly tired building, the rooms here were spacious and offering a fantastic sea view directly over St Michael’s Mount. The only downside for a less confident parker is the car park which was like a lesson in advanced trigonometry to get out of. Do not try it in the dark!

Let me start by saying all the staff were very pleasant and efficient. The dinner both nights was absolutely delicious. The breakfast was also fresh and tasty. However, our room was much in need of a makeover: one of the wall lights was flickering; the heated towel rail in the bathroom didn’t work so was freezing and towels didn’t dry; there was mould in the bath/shower; very dated shower fixture over bath. Needs tearing out and starting again. The room was also small with dated, dark wooden furniture. Disappointing.

Wow what a view from room and bed comfy and great to stay in car park we had to pay for was bit of a suprise as says parking when booked but great please and great location

Extremely steep hill for anyone arriving on foot with case..exhausting! Spacious hotel, good restaurant attached, lovely views. Pleased overall with my room, but it was so configured there was no room for any chair.

Lovely hotel, staff couldn’t do enough to help you, great hospitality, our room was very spacious and clean

Very convenient to downtown. Excellent breakfast and dinners as well. Charming mid-century decor in our room.

The room itself looked newly renovated and the facilities were excellent. Not only were there tea and coffee facilities, there was also a big jar full of treats including biscuits and crisps. Breakfast was included and included a good range of choices, including fresh fruit. The view from the breakfast room was stunning and all of the staff were lovely. Parking was limited and a bit tight but it actually seemed to pay to be the last one in and, to be fair, they were clear about that in their advert.

Sadly for a 4 star hotel the hotel Penzance fell below par . We arrived 50 minutes early to be told ‘you’re a bit early for check in’ no offer to wait in a lounge etc. the list then begins, no access to food or drink outwith dining room hours which was 6:30-9:30 am & pm. No room service. The rubber bath mat was filthy, room keycards needed charged minimum daily. The breakfast chef wore jeans & a sweatshirt while cooking your eggs in the dining room. The pre printed menu was not what was available. You couldn’t put your meal or drinks on your room tab as it was a separate business from the hotel. The front desk was hardly ever staffed - a notice was there telling you a number to phone if you needed someone - problem is there was no phone provided and it was highly possible to have left your phone in your room & you were locked out because of the faulty room key cards. I don’t know how this hotel met a 4 star criteria

We liked the friendliness of the breakfast staff, and the location of the hotel. Our sea view was very good. However, there was mould on the sky vent in our bathroom (room 19) and the guttering outside our window was overgrown with grass. On the 2nd night of our visit we were kept awake for 2 hours by loud banging from plumbing next door to our room. We called the night porter twice using 0 and the mobile number suggested in an emergency and just got an answer phone message. My partner tried to run taps etc and mentioned to the night porter where he thought the problem was. No mention or apology was made about the noise at breakfast.

Disappointed with a few key details during my stay. The pool was advertised as open until 8pm, but was actually closed by 6pm frustrating for those planning to use the facility in the evening. The check-in greeting felt impersonal and lacked warmth. Additionally, the room wasn’t up to expected cleanliness standards, with a stained chair and noticeable food crumbs under it.

Well situated, staff was very friendly and accommodating. We had a very good diner and breakfast was excellent.

Great staff, good location, clean rooms.

Lovely hotel, staff couldn’t do enough to help you, great hospitality, our room was very spacious and clean

Has the hotel had a change of ownership? Because loads differed from the older reviews (which were really great). Plus, many of the facilities promised simply don't exist - as if there's been a huge cost-cutting exercise. Both the hotel website AND EXPEDIA need to update the hotel's offerings as they are incorrect. * No warm welcome with a glass of bubbly (just a deserted reception & then a man demanding to see my ID! (Reception was unmanned, no-one to ask about things) * No blackout curtains in room (roller blinds) * No premium Egyptian cotton bedding (just standard hotel satin-stripe) *No espresso maker (just standard kettle, sachets, etc) *No free bottle water (just tap water in a bottle) *No designer toiletries (just pump action bottles locked into bathroom walls) *No chocolates in room (just crisps, nuts & biscuits) *Towel rail & room light not working *Ashtrays outside breakfast room window with cig butts floating in rainwater *Terrible breakfast (NOTHING LIKE THE WEBSITE PHOTO - no artisan-style rolls & breads, no continental meats, no cheese, no melon slices, no deli items) - inedible overcooked bacon & sausage, eggs with broken yolks, choice of sliced white or brown bread only *CHEF, WHEN ASKED, SAID THEY NO LONGER DO THE LAVISH BREAKFAST ON THE WEBSITE This hotel needs RE-GRADING - it's no longer 4-star - and Expedia & the hotel website need to update the hotel offerings & hotel needs to remove the lavish breakfast photo & welcome with glass of bubbly.

The room was very comfortable and the bathroom was great and very clean. The views were lovely and the pool looked great although the weather was not conducive to swimming. All the staff were very friendly and helpful and the food was excellent. I especially liked the pastries on the buffet and the cooked breakfast was delicious. Thank you for a lovely stay.

Close to the train terminal and rental cars. Rooms were very nice and clean. Breakfast was excellent and we had a delightful dinner there twice. Staff was nice and accommodating.

The hotel staff was very welcoming and made us feel home as soon as we arrived. It was our very first time in Penzance and we loved it every second we spend here. Reception, chef and housekeeping all the staff was very friendly and helpful. We are really pleased with their service. Thank you so much for having us.

Everything was so good, clean, nice location, beautiful view

This place has a lot going for it. Views were great and the rooms were really nice and well presented. It was let down by poor service in the restaurant - half the menu was unavailable. Also my parents had water leaking into the bathroom when it rained. EV charger was extremely useful.

The Hotel Penzance offers a great location for anyone visiting West Cornwall. A nice, comfortable, well located if slightly tired building, the rooms here were spacious and offering a fantastic sea view directly over St Michael’s Mount. The only downside for a less confident parker is the car park which was like a lesson in advanced trigonometry to get out of. Do not try it in the dark!

Excellent location. Lovely staff and good food

....great attention to detail and comfort....great location

Extremely steep hill for anyone arriving on foot with case..exhausting! Spacious hotel, good restaurant attached, lovely views. Pleased overall with my room, but it was so configured there was no room for any chair.

Breakfast was below average in my opinion. Good but not good enough for 4-star hotel charging those prices. Also surrounding is too quiet with not much to do. I would recommend staying in St Ives instead. Much more vibrant.

lovely boutique style hotel, great location

Loved this hotel. So convenient to bus and train station. Walking up the steep hill at the end of the day was admittedly slower than in the morning! Restaurant for breakfast and dinner was delicious! Grocery store within walking distance. Snacks in the room nice touch. I would definitely stay again. So quiet too. No elevator so be aware of that.

Close to the train terminal and rental cars. Rooms were very nice and clean. Breakfast was excellent and we had a delightful dinner there twice. Staff was nice and accommodating.

Sadly for a 4 star hotel the hotel Penzance fell below par . We arrived 50 minutes early to be told ‘you’re a bit early for check in’ no offer to wait in a lounge etc. the list then begins, no access to food or drink outwith dining room hours which was 6:30-9:30 am & pm. No room service. The rubber bath mat was filthy, room keycards needed charged minimum daily. The breakfast chef wore jeans & a sweatshirt while cooking your eggs in the dining room. The pre printed menu was not what was available. You couldn’t put your meal or drinks on your room tab as it was a separate business from the hotel. The front desk was hardly ever staffed - a notice was there telling you a number to phone if you needed someone - problem is there was no phone provided and it was highly possible to have left your phone in your room & you were locked out because of the faulty room key cards. I don’t know how this hotel met a 4 star criteria

Positives Room was comfortable with a nice sea view. Negatives Car parking charges were an unnecessary add on, food was well overpriced for average quality and the breakfast was awful, Scrambled egg was like porridge.

Has the hotel had a change of ownership? Because loads differed from the older reviews (which were really great). Plus, many of the facilities promised simply don't exist - as if there's been a huge cost-cutting exercise. Both the hotel website AND EXPEDIA need to update the hotel's offerings as they are incorrect. * No warm welcome with a glass of bubbly (just a deserted reception & then a man demanding to see my ID! (Reception was unmanned, no-one to ask about things) * No blackout curtains in room (roller blinds) * No premium Egyptian cotton bedding (just standard hotel satin-stripe) *No espresso maker (just standard kettle, sachets, etc) *No free bottle water (just tap water in a bottle) *No designer toiletries (just pump action bottles locked into bathroom walls) *No chocolates in room (just crisps, nuts & biscuits) *Towel rail & room light not working *Ashtrays outside breakfast room window with cig butts floating in rainwater *Terrible breakfast (NOTHING LIKE THE WEBSITE PHOTO - no artisan-style rolls & breads, no continental meats, no cheese, no melon slices, no deli items) - inedible overcooked bacon & sausage, eggs with broken yolks, choice of sliced white or brown bread only *CHEF, WHEN ASKED, SAID THEY NO LONGER DO THE LAVISH BREAKFAST ON THE WEBSITE This hotel needs RE-GRADING - it's no longer 4-star - and Expedia & the hotel website need to update the hotel offerings & hotel needs to remove the lavish breakfast photo & welcome with glass of bubbly.

Lovely view of Mount St Michael, food very good at breakfast and dinner, staff very accomodating and welcoming

The room was very comfortable and the bathroom was great and very clean. The views were lovely and the pool looked great although the weather was not conducive to swimming. All the staff were very friendly and helpful and the food was excellent. I especially liked the pastries on the buffet and the cooked breakfast was delicious. Thank you for a lovely stay.

Light and airy bedroom with fabulous sea views. Small evening dinner menu but still had to wait a long time for the food. However, it was worth the wait.

The hotel is beautiful and so was the room There were lovely little extra too The restaurant food was superb

Food was lvly and parking fine. Room very clean and found bed comfortable. Staff very friendly and helpful.

Close to the train terminal and rental cars. Rooms were very nice and clean. Breakfast was excellent and we had a delightful dinner there twice. Staff was nice and accommodating.

Over priced for what it is. Stopped serving food early, get there early if you require dinner, not possible for me as I was on bussiness.