Lords Plaza Surat

Great location near the market + great food/service, but recent staff turnover, early check in charges, and unrepaired water noise in room 311 were disappointing.

The room was clean and comfortable. Room services were amazing from laudry to taking our luggage up to room and down to reception. We were part of a wedding party so had 5 rooms and we all thr best experience which as you can imagine can be a problem but lords was amazing. We stayed for 2 nights and moved to a villa somewhere else and came back as the villa was terrible Thanks to all the staff

Room was clean and staff, was helpful though room service took hour and half to deliver. As I refused to take the delivery they still charged me for which I did not have time to argue as I wanted to catch the train.

Overall good experience

Had stayed here for 8 nights and during check out which is at 1130am per the rules on expedia had delayed because of our sermon..they knew we would not be able to check out at that time...they usually except a late check out of 2pm but I got delayed to 4pm. So coming down Ashok had charged me for a 1/2 day I tried to talk to him that listen, I have been here for 8 nights, I was not even in the room only the luggage was there please consider..we spoke back and forth..then i told him you know I checked in late at night and we had incident..so he said you are black mailing me, I said no am not, am trying to tell you there should be a bit of give and take..have been here for 8 nights..and also my parents at Hilton have not been charged the extra ½ day. He didn’t agree..a lot of back and forth..he reduced the amount from 3000inr to 2000inr..and said am not willing to wave off even at the cost of the hotels reputation.. During check in I was given a room that was full of mould and damp walls that had a strench. The reception guys came and took pictures of the room and moved me to a new room. The new room was also a mess..the bedsheet had hair on it and the place was full of dust, you ran your fingers on the table and dust would accumulate on your fingers… this was past midnight..and a team came to take care of the issues. The AC was also not working and had to get the maintenance guys.. The property is seriously run down, from beds to table to walls panel to towels and bedsheet