Name: Fraser Suites Hanoi
Address: 51 Xuan Dieu, Hanói, VN
Price range: 87 US$–248 US$ per night
Rating: 9.1

Opiniones de los huéspedes

En Fraser Suites Hanoi, los viajeros elogian constantemente a un personal amable y profesional, así como a las habitaciones espaciosas y limpias de estilo apartamento con cocina y lavandería, junto con su ubicación junto al Lago Oeste, cerca de cafeterías y tiendas, además de las comodidades en el lugar como un centro comercial conectado, piscina en la azotea y gimnasio.

Algunas reseñas señalan inconsistencias en el mantenimiento y el servicio de limpieza, ruido ocasional en el gimnasio, habitaciones con vistas al 'lago' variables y algunas peculiaridades de acceso entre las torres al usar Grab. Las opiniones sobre la restauración son mixtas: varios huéspedes disfrutaron de los restaurantes del hotel y de la cocina vietnamita, mientras que otros encontraron la calidad del desayuno o el menú de la azotea limitados. Una base fiable para estancias de negocios o familiares.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

Los huéspedes mencionan con frecuencia una piscina en la azotea o en las alturas, un gimnasio (algunos señalan una sauna) y un centro comercial conectado con supermercados. Algunos informan de ruido en el gimnasio, una piscina poco profunda, peculiaridades de acceso entre torres y la imposibilidad de cargar las cuentas del bar en las habitaciones.

Reseñas de huéspedes relacionadas

8

Amur

26 jul 2025

·

Se alojó 9 noches

Good for families, I stayed in a 3 bedroom apartment with good daily cleaning service and all amenities available and in good working condition and they even supply daily washing powder for the washing machine, however there is NO dish washer. 2 bathrooms with built in washing spry however the master bath room is directly opened to the bed room with NO physical barrier! The area is good very close to the west lake and the diplomatic quarter and there are 3 close bye HALAL restaurants. The reception staff are generally cooperative but i still have my deposit NOT reached my account despite receiving an email from them that they have completed the transaction. Swimming pool in good condition but not that deep and there is access to the gem and health club all in tower A and the whole building is connected to a 2 levels shopping center with 2 grocery shops.

10

KEON TAEK

22 abr 2025

·

Se alojó 3 noches

수영장, 운동시설 및 사우나가 있어서 좋았으며, 바로 옆에 마트와 식당이 있음, 주변에 호수가 있어서 산책도 가능함 숙박시설이 넓고 좋습니다.

10

Paul

16 abr 2024

·

Se alojó 8 noches

Very nice apartments, newly furbished well equiped. overlooking the lake. Great restaurat and nice gym.

10

Andrew

30 mar 2022

·

Se alojó 5 noches

I stayed in Tower B, the new building. Everything was impeccable. Room well designed and extremely comfortable. The housekeepers were sweet, friendly and so accommodating. The pool was a welcome relief after a hot Hanoi day.

8

Junko

21 mar 2024

·

Se alojó 2 noches

パーティーでもしてるのかと思うほとの騒音｡音楽と騒が声｡フロントにクレームを言うとジムのエクササイズの音楽と声が漏れていると｡それ以外は､市街との距離はあるけれども、良いホテル｡

10

Paul

17 mar 2025

·

Se alojó 7 noches

Great rooms and positioned on the West Lake. Excellent Japanese restaurant and a good rooftop bar/pool

10

Ivy

15 dic 2024

·

Se alojó 1 noche

Check in was smooth, property is clean and very comfortable. Small shopping mall next door for simple groceries and food. Need to take grab to most places, grab is easy and not expensive. Front desk was helpful, particularly Eva who went the extra mile to ensure our trip was enjoyable giving suggestions and also helping to organise with tour

8

Sean

22 jul 2023

·

Se alojó 4 noches

Not all the "lakeview rooms" have a lakeview. Per my request, in my 2nd day I was moved to a higher room so Id have a lakeview. I love that the hotel is next to a mall. The grocery store sold everything I needed. One bummer is that the hotel bar is not connected to the hotel so you can add the bill as a room charge. A bit inconvenient to deal with Hanoi heat to go to the ATM to get cash to pay my bill. A good location for local bars and there's even a brewery walking distance from the hotel. The executive one bedroom was very clean and obviously new. The bathroom was very spacious. Id stay here again.

6

Alberto

28 jun 2025

·

Se alojó 2 noches

This time no noise from the gym facility so everything was ok. I tried to shut off the air conditioning at night however the control panel qas unresponsive. I had to switch off the electrical power of the room that is not so good if you need light at night. Bed linen could be improved. Restaurant on the top floor has a very limited number of available dishes. However the price is ok

8

Katherine

13 ago 2024

·

Se alojó 1 noche

Tower A inconvenient as Grab can’t find the location and KNLY indicate Lobby B which is Tower B cause inconvenient with more than 1 bag walking through the resturant - very strange

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

Las habitaciones y las zonas comunes se describen a menudo como muy limpias y bien mantenidas. Algunos comentarios mencionan que el servicio de limpieza no siempre es rápido.

Reseñas de huéspedes relacionadas

8

Amur

26 jul 2025

·

Se alojó 9 noches

Good for families, I stayed in a 3 bedroom apartment with good daily cleaning service and all amenities available and in good working condition and they even supply daily washing powder for the washing machine, however there is NO dish washer. 2 bathrooms with built in washing spry however the master bath room is directly opened to the bed room with NO physical barrier! The area is good very close to the west lake and the diplomatic quarter and there are 3 close bye HALAL restaurants. The reception staff are generally cooperative but i still have my deposit NOT reached my account despite receiving an email from them that they have completed the transaction. Swimming pool in good condition but not that deep and there is access to the gem and health club all in tower A and the whole building is connected to a 2 levels shopping center with 2 grocery shops.

10

Zack

1 ene 2025

·

Se alojó 1 noche

Great hotel with friendly staff. Room was clean, quiet, and had laundry.

8

AFH

9 may 2022

·

Se alojó 3 noches

とても綺麗で安心できます、洗濯機もありますし、出張の際にはお勧めです。

10

viet tu

22 abr 2023

·

Se alojó 2 noches

Clean

10

TOSHIRO

11 may 2022

·

Se alojó 2 noches

清潔で、レストランの料理がおいしくて非常に満足でした

10

YU CHI

10 nov 2025

·

Se alojó 1 noche

訂房遇到了一些狀況，非常滿意前台服務人員的全力協助，房間很乾淨，整體入住體驗非常好

6

CHENGPIN

26 ene 2026

·

Se alojó 3 noches

Basically, it’s a nice suite with convenient shopping and dining surroundings. The service is very friendly. Yet, some facilities and electrical equipment, like hair dryer, power plug jack have broken without replacing or repairing. Housekeeping is surprisingly not yet finished during 4pm though not every time.

10

Trung

3 sept 2023

·

Se alojó 6 noches

Nice, clean and roomy. Property is a bit dated. AC in bedroom was a bit noisy, and bathroom was small and has no hangers for used towels to be reused and toilet seat with only cold water. Other than these, it is a great place. Will definitely come back.

10

KAYO

11 feb 2026

·

Se alojó 1 noche

先ずは、チェックインのスムーズさと親しみやすさ。丁寧に英語で対応してくださいました。チェックアウトの際も、アプリでタクシーを呼んだのですが、ピックアップの場所の表示がちょっと離れた別の場所になっていました。すかさず、ドライバーさんに電話して現地語で伝えてくださり、移動なく乗れました。待っている間も、ホテル滞在どうでしたか？など会話が弾みました。部屋も広くて清潔。朝食会場も広くて居心地よいし美味しい。ホータイに近いし、周りにはオシャレカフェたくさんあり。ベトナムのオシャレスーパー「アンナム」直結で行けます😍また、泊まりに行きます！

10

HEEKYUNG

12 feb 2026

·

Se alojó 3 noches

친절, 좋은 위치, 깨끗한 룸, 여유있는 방 크기

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las unidades de estilo apartamento, espaciosas y con cocina y lavadora/secadora, son lo más destacado, con muchas habitaciones recién renovadas o lujosas y algunas con vistas al lago. Algunos señalan zonas anticuadas, ruido del aire acondicionado, baños pequeños o de planta abierta, ventanas oscuras en algunas partes de la residencia y una asignación inconsistente de las vistas al 'lago'.

Reseñas de huéspedes relacionadas

8

Amur

26 jul 2025

·

Se alojó 9 noches

Good for families, I stayed in a 3 bedroom apartment with good daily cleaning service and all amenities available and in good working condition and they even supply daily washing powder for the washing machine, however there is NO dish washer. 2 bathrooms with built in washing spry however the master bath room is directly opened to the bed room with NO physical barrier! The area is good very close to the west lake and the diplomatic quarter and there are 3 close bye HALAL restaurants. The reception staff are generally cooperative but i still have my deposit NOT reached my account despite receiving an email from them that they have completed the transaction. Swimming pool in good condition but not that deep and there is access to the gem and health club all in tower A and the whole building is connected to a 2 levels shopping center with 2 grocery shops.

10

matthew

24 dic 2024

·

Se alojó 1 noche

This is an amazing property. The rooms are very luxurious, and the staff is amazing. I definitely would stay here again if I’m in town. 10 out of 10. And I never say that.

10

Jason

14 nov 2025

·

Se alojó 1 noche

Easy check in, friendly staff, nice rooms with kitchenette and washer/dryer.

10

Paul

16 abr 2024

·

Se alojó 8 noches

Very nice apartments, newly furbished well equiped. overlooking the lake. Great restaurat and nice gym.

10

Paul

28 mar 2024

·

Se alojó 6 noches

Great location for West Lake and nice apartment hotel. Nice views over the lake and very modernly refurbished.

6

Hiroko

19 ago 2024

·

Se alojó 3 noches

レジデンスの方でホテル使用しましたが、窓が小さく奥まっているので、暗い… その為、古くさいイメージでした。残念…ホテルの棟の方が清潔感があります。

10

David G

27 may 2025

·

Se alojó 2 noches

Really nice hotel located in tay ho, west lake. Apartment was roomy self contained ands handy to the lake and cafes, restaurants.

8

Sean

22 jul 2023

·

Se alojó 4 noches

Not all the "lakeview rooms" have a lakeview. Per my request, in my 2nd day I was moved to a higher room so Id have a lakeview. I love that the hotel is next to a mall. The grocery store sold everything I needed. One bummer is that the hotel bar is not connected to the hotel so you can add the bill as a room charge. A bit inconvenient to deal with Hanoi heat to go to the ATM to get cash to pay my bill. A good location for local bars and there's even a brewery walking distance from the hotel. The executive one bedroom was very clean and obviously new. The bathroom was very spacious. Id stay here again.

10

Trung

3 sept 2023

·

Se alojó 6 noches

Nice, clean and roomy. Property is a bit dated. AC in bedroom was a bit noisy, and bathroom was small and has no hangers for used towels to be reused and toilet seat with only cold water. Other than these, it is a great place. Will definitely come back.

10

HEEKYUNG

12 feb 2026

·

Se alojó 3 noches

친절, 좋은 위치, 깨끗한 룸, 여유있는 방 크기

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El servicio es ampliamente elogiado por su personal amable y profesional, registros de entrada sin problemas y ayuda proactiva con taxis y excursiones. Una minoría informa de problemas como disputas de facturación o depósitos, problemas de privacidad e interacciones secas.

Reseñas de huéspedes relacionadas

8

Amur

26 jul 2025

·

Se alojó 9 noches

Good for families, I stayed in a 3 bedroom apartment with good daily cleaning service and all amenities available and in good working condition and they even supply daily washing powder for the washing machine, however there is NO dish washer. 2 bathrooms with built in washing spry however the master bath room is directly opened to the bed room with NO physical barrier! The area is good very close to the west lake and the diplomatic quarter and there are 3 close bye HALAL restaurants. The reception staff are generally cooperative but i still have my deposit NOT reached my account despite receiving an email from them that they have completed the transaction. Swimming pool in good condition but not that deep and there is access to the gem and health club all in tower A and the whole building is connected to a 2 levels shopping center with 2 grocery shops.

2

Jan

13 may 2025

·

Se alojó 1 noche

Some Staff did not keep his mouth shut and told People about me staying there. I told him it was confidential- TWO TIMES. Made a lot of problems for me. Never ever will i come back.

4

Chung Ling

26 nov 2022

·

Se alojó 4 noches

I do not take negative reviews in totality and so, in spite of several negative feedback online, I decided to give Fraser a try. After all, I had stayed in their properties in London and Perth. It's all about the people and the experience they create during your stay when you are away from home. Service at the cafe was curt and the check out was badly handled. It was my fault that I assumed i could take away a laundry bag for my used clothing. The front desk insisted and I paid USD2.50 each for 2 pieces. Next they, they asked if I took away a mousepad. To prove my innocence, I had to stripped my luggage to show my own. The hotel emailed me for a survey, I sent back my honest feedback and the Room Manager replied that he was concerned but wanted my details of that experience. He can read it here. I do not point fingers and therefore I do not name the individuals. The training has to improve. I want them to know that the US$5 matters little because each morning, for 4 days, I had left another US$5 for the room cleaners, an act I now regret.

8

YIN CHIEH

14 feb 2026

·

Se alojó 1 noche

服務人員親切且專業

10

Jonte

18 nov 2025

·

Se alojó 4 noches

Prompt and exceptional service, excellent amenities, luxurious standard rooms, incredible value. Two grocery stores located within the same building with wide selection of wares. Countless F&B options walking distance from the hotel and nice neighbourhood overall.

10

Chen

4 abr 2025

·

Se alojó 3 noches

This hotel is a serviced apartment, so the rooms come with a washing machine and kitchen facilities, making your trip even more convenient. Additionally, the doormen are very friendly and always help guide Grab drivers to the correct entrance for pick-ups and drop-offs. The restaurant is another highlight, offering freshly prepared Vietnamese dishes every day, such as chicken and beef pho. Downstairs, the Annam Gourmet supermarket has a wide selection of international foods, which made my mom especially happy—she went shopping there every day! Overall, this place is the perfect choice for family trips, and it provides a smooth experience for first-time visitors without overwhelming them with cultural differences.

10

Ivy

15 dic 2024

·

Se alojó 1 noche

Check in was smooth, property is clean and very comfortable. Small shopping mall next door for simple groceries and food. Need to take grab to most places, grab is easy and not expensive. Front desk was helpful, particularly Eva who went the extra mile to ensure our trip was enjoyable giving suggestions and also helping to organise with tour

10

Simon

6 feb 2023

·

Se alojó 3 noches

Great check in and great service whilst staying at Fraser Suites Hanoi perfect for business travel. Young guy Parker excellent service and help he is very good at his job.

10

Maurice

23 abr 2025

·

Se alojó 1 noche

Friendly and professional staff, very happy to help and made us feel very welcomed

10

KAYO

11 feb 2026

·

Se alojó 1 noche

先ずは、チェックインのスムーズさと親しみやすさ。丁寧に英語で対応してくださいました。チェックアウトの際も、アプリでタクシーを呼んだのですが、ピックアップの場所の表示がちょっと離れた別の場所になっていました。すかさず、ドライバーさんに電話して現地語で伝えてくださり、移動なく乗れました。待っている間も、ホテル滞在どうでしたか？など会話が弾みました。部屋も広くて清潔。朝食会場も広くて居心地よいし美味しい。ホータイに近いし、周りにはオシャレカフェたくさんあり。ベトナムのオシャレスーパー「アンナム」直結で行けます😍また、泊まりに行きます！

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Situado en Tay Ho, junto al Lago Oeste, el hotel está cerca de cafeterías, restaurantes y tiendas de comestibles, con un agradable paseo por el vecindario. Llegar a otras partes de Hanói a menudo implica usar Grab, y algunos huéspedes experimentaron confusión al ser recogidos en la torre o en la entrada.

Reseñas de huéspedes relacionadas

10

KEITH

13 ene 2025

·

Se alojó 1 noche

excellent hotel with a great staff. Walking distance from many great dining and shopping areas.

10

Brock

4 jul 2024

·

Se alojó 3 noches

This is my go to property in West Lake.

8

Terence

24 abr 2022

·

Se alojó 2 noches

It's kind of a regular choice due to its location as I am traveling for business. It is located near attractions and also easily Accessible to highway. Basically it enables you to avoid travelling traffic.

10

Jonte

18 nov 2025

·

Se alojó 4 noches

Prompt and exceptional service, excellent amenities, luxurious standard rooms, incredible value. Two grocery stores located within the same building with wide selection of wares. Countless F&B options walking distance from the hotel and nice neighbourhood overall.

10

David G

27 may 2025

·

Se alojó 2 noches

Really nice hotel located in tay ho, west lake. Apartment was roomy self contained ands handy to the lake and cafes, restaurants.

10

Ivy

15 dic 2024

·

Se alojó 1 noche

Check in was smooth, property is clean and very comfortable. Small shopping mall next door for simple groceries and food. Need to take grab to most places, grab is easy and not expensive. Front desk was helpful, particularly Eva who went the extra mile to ensure our trip was enjoyable giving suggestions and also helping to organise with tour

10

Paul

8 jun 2025

·

Se alojó 4 noches

Nice apartments in a great location.

8

Katherine

13 ago 2024

·

Se alojó 1 noche

Tower A inconvenient as Grab can’t find the location and KNLY indicate Lobby B which is Tower B cause inconvenient with more than 1 bag walking through the resturant - very strange

10

KAYO

11 feb 2026

·

Se alojó 1 noche

先ずは、チェックインのスムーズさと親しみやすさ。丁寧に英語で対応してくださいました。チェックアウトの際も、アプリでタクシーを呼んだのですが、ピックアップの場所の表示がちょっと離れた別の場所になっていました。すかさず、ドライバーさんに電話して現地語で伝えてくださり、移動なく乗れました。待っている間も、ホテル滞在どうでしたか？など会話が弾みました。部屋も広くて清潔。朝食会場も広くて居心地よいし美味しい。ホータイに近いし、周りにはオシャレカフェたくさんあり。ベトナムのオシャレスーパー「アンナム」直結で行けます😍また、泊まりに行きます！

10

HEEKYUNG

12 feb 2026

·

Se alojó 3 noches

친절, 좋은 위치, 깨끗한 룸, 여유있는 방 크기

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

La restauración en el lugar recibe opiniones mixtas: varios huéspedes disfrutaron de platos frescos de la cocina vietnamita y de un excelente restaurante japonés, mientras que otros encontraron el desayuno deficiente o el menú de la azotea limitado. Una crítica señaló que no se pueden cargar las cuentas del bar en las habitaciones.

Reseñas de huéspedes relacionadas

10

Paul

16 abr 2024

·

Se alojó 8 noches

Very nice apartments, newly furbished well equiped. overlooking the lake. Great restaurat and nice gym.

10

Jonte

18 nov 2025

·

Se alojó 4 noches

Prompt and exceptional service, excellent amenities, luxurious standard rooms, incredible value. Two grocery stores located within the same building with wide selection of wares. Countless F&B options walking distance from the hotel and nice neighbourhood overall.

10

WAN CHEW

29 abr 2025

·

Se alojó 1 noche

Rooms are well maintained and there are dining options nearby.

10

TOSHIRO

11 may 2022

·

Se alojó 2 noches

清潔で、レストランの料理がおいしくて非常に満足でした

10

Paul

17 mar 2025

·

Se alojó 7 noches

Great rooms and positioned on the West Lake. Excellent Japanese restaurant and a good rooftop bar/pool

10

Chen

4 abr 2025

·

Se alojó 3 noches

This hotel is a serviced apartment, so the rooms come with a washing machine and kitchen facilities, making your trip even more convenient. Additionally, the doormen are very friendly and always help guide Grab drivers to the correct entrance for pick-ups and drop-offs. The restaurant is another highlight, offering freshly prepared Vietnamese dishes every day, such as chicken and beef pho. Downstairs, the Annam Gourmet supermarket has a wide selection of international foods, which made my mom especially happy—she went shopping there every day! Overall, this place is the perfect choice for family trips, and it provides a smooth experience for first-time visitors without overwhelming them with cultural differences.

8

Sean

22 jul 2023

·

Se alojó 4 noches

Not all the "lakeview rooms" have a lakeview. Per my request, in my 2nd day I was moved to a higher room so Id have a lakeview. I love that the hotel is next to a mall. The grocery store sold everything I needed. One bummer is that the hotel bar is not connected to the hotel so you can add the bill as a room charge. A bit inconvenient to deal with Hanoi heat to go to the ATM to get cash to pay my bill. A good location for local bars and there's even a brewery walking distance from the hotel. The executive one bedroom was very clean and obviously new. The bathroom was very spacious. Id stay here again.

6

Alberto

28 jun 2025

·

Se alojó 2 noches

This time no noise from the gym facility so everything was ok. I tried to shut off the air conditioning at night however the control panel qas unresponsive. I had to switch off the electrical power of the room that is not so good if you need light at night. Bed linen could be improved. Restaurant on the top floor has a very limited number of available dishes. However the price is ok

10

KAYO

11 feb 2026

·

Se alojó 1 noche

先ずは、チェックインのスムーズさと親しみやすさ。丁寧に英語で対応してくださいました。チェックアウトの際も、アプリでタクシーを呼んだのですが、ピックアップの場所の表示がちょっと離れた別の場所になっていました。すかさず、ドライバーさんに電話して現地語で伝えてくださり、移動なく乗れました。待っている間も、ホテル滞在どうでしたか？など会話が弾みました。部屋も広くて清潔。朝食会場も広くて居心地よいし美味しい。ホータイに近いし、周りにはオシャレカフェたくさんあり。ベトナムのオシャレスーパー「アンナム」直結で行けます😍また、泊まりに行きます！

8

Simon

20 mar 2023

·

Se alojó 1 noche

Great place to stay but don’t bother with the breakfast it is very poor in terms of the quality of the food.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	85 US$
febrero	81 US$
marzo	96 US$
abril	96 US$
mayo	87 US$
junio	89 US$
julio	90 US$
agosto	83 US$
septiembre	88 US$
octubre	89 US$
noviembre	115 US$
diciembre	97 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $248	21 $144	22 $105	23 $107	24 $104
25 $104	26 $101	27 $105	28 $114	29 $101	30 $101	31 $101

DO	LU	MA	MI	JU	VI	SA
1 $95	2 $95	3 $101	4 $92	5 $92	6 $92	7 $95
8 $88	9 $87	10 $95	11 $128	12 $130	13 $110	14 $106
15 $89	16 $88	17 $94	18 $94	19 $94	20 $95	21 $95
22 $88	23 $89	24 $98	25 $95	26 $94	27 $95	28 $94
29 $89	30 $91

Fraser Suites Hanoi

Precios para Fraser Suites Hanoi

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

3 Bedroom Deluxe (Tower A)

1 Bedroom Executive (Tower B)

1 Bedroom Deluxe (Tower A)

Estudio Deluxe

Studio Executive King (Tower B)

Studio Executive Twin (Tower B)

2 Bedroom Deluxe (Tower A)

Habitación ejecutiva, 2 habitaciones

Reseñas de los huéspedes sobre Fraser Suites Hanoi

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

Precios para las próximas fechas