Madison Plaza Townsville

No parking available when we arrived. Not asked prior to arrival if we want to pre arrange parking Air con not working properly Hard bed Property outdated Only positive is the location.

Nothing special, 3 stars is my opinion Booked the stay with parking as a requirement only to find out there is no parking and have to pay extra and located in a different area ‼️

No breakfast available..

No designated parking for the hotel but othet than that, its an excellent place

Parking within the facility would have been preferred

It’s a convenient location. Staff have had a shake up and the lady that checked us in and out was fabulous. Property in desperate need of an overhaul. Pool still inaccessible. No cafe. Comfy beds. Noisy property. But cheap with good bedding configurations.

The central location was great. Parking was disappointing. It was an additional $15 per night and it was in an unsecured car park a few minutes walk away. The bathroom exhaust fan was ineffective.

I stayed here for a week and the staff are all very friendly and polite, its in a good location not fare to most places. The room was clean and tidy only down points was the air conditioner wasn't working properly, wasn't really getting cold and could smell like nail polish through the air conditioner as well. The bathroom was clean loved the shower head only down point about the shower was the tiles was very slippery nearly fell a few times. $15 dollars a night for parking should be free and its a pain not having parking attached to the motel. Looking at photos on Google there is a pool but there isn't actually a pool there.

No pan for cooking No microwave Bath very difficult to get out of. Paying for parking not mentioned in promotions

There was no parking. Therefore had to carry bags a block through a busy street to get to the hotel.

Friendly staff, had to put up with a domestic first night yelling and screaming at 1am. Room was dirty, mould in places. There was somone elses shaving and head hair all around the shower. Looks like the hotel stopped spending money on this place years ago the rooms are very rundown.

The room smelt horrendous, a strong mix of mould and harsh chemicals that made it impossible to stay comfortably. It was clearly not properly cleaned or maintained. When I raised the issue, the staff were completely unhelpful and refused to offer a refund. I would never stay here again and wouldn’t recommend it to anyone. Save your money and go elsewhere.

I checked in and my room had bed bugs. We had just settled and felt something crawling on me. I had a large red bed bug and then the head board had several of them and little whiteish yellow looking like lice. I let the front desk know and they had not other rooms and the person at the desk could do anything for me. I was told to email the manager. I had to check out to another hotel at midnight with my family and find another hotel. I have submitted an email to the manager and no response. I have submitted a complaint to hotels.com and I have been told they can not do anything about it as they have not received a response from the vendor and can not overturn the hotel polices. I was in room 301 I would not recommend this hotel as they do not care about their guests. That room needs to be fumigated and treated. Also they are notes as two hotels The Chiefly and Madison be warned. They are still charging me for both of my nights if my reservation.

Full of mould and filthy. Serious health issues associated with mould. Leaking air conditioner. Stinky damp carpet. Stinky spare blanket. Picture covered in dust. Paint peeling. Walls are so thin you can hear everything, like it's in the room with you, both inside and outside the hotel.

Smells so bad and cleanness was so bad

My stay at this hotel was extremely disappointing. The place did not match the description on the website at all. The room was unclean from the moment we arrived the bed sheets already had stains on them, and the staff failed to provide any proper housekeeping throughout our entire stay. We literally slept on the same sheets for the whole week. When we asked for room service, we were only given fresh towels, and the old ones were left in the room instead of being taken for washing. There were cockroaches in the room, and the entire hotel had an unpleasant odour. It was also very difficult to sleep at night due to the constant noise coming from outside. By the second day, we were already looking for a different hotel. I would not recommend this place to anyone. It needs serious improvements in cleanliness, management, and customer service.

Absolutely disgusting I want my money back

We paid way too much for what we got. No one was in attendance at reception for us to drop our bags (yes, we were there in reception hours). Our room was terribly smelly (mould smell) which may have been coming out of the air conditioning unit. The bedside lamps had mould on them. There was no extractor fan in the bathroom and our fridge was rusted out. The room was pretty rough and it was not cheap. We put in a private communication to the establishment but never heard from them. We won’t ever stay there again.

Check in process was good and easy. Cleanliness was sub-par. Used plasters on the floor and room didn't look vaccumed.

Bad beds, I got back pain, noisy, not clean, people screaming into the hotel at midnight.

Great location, rooms were a bit worn and small but the bed is fantastic

The room was spacious and clean. The rooms have been renovated cosmetically, but could do with a good paint. For the price we paid we were pleased and would stay there again.

Our room was very old and it had stairs to access the bathroom from the bedroom which was not good for us with hip and knee problems. Also you could here everything from outside we were on the 5th floor and the pigeons were extremely noisy

Easy street parking now in the off season (early August). We had a family room-one closed bedroom with a queen bed, there is a double bed and a single bed in the spacious common area. The common room has 2 armchairs that could use new upholstery and a desk. Lots of light. Toilet has its own room-convenient for multiple people. The bathroom was newly renovated-new tiles, new shower and new vanity-all very nice. The shower head is only a rain shower so bring a shower cap if you don’t want to wet your hair. The shower water pressure was great. Walls a little thin and you can hear outside traffic because of single pane windows. But in the closed bedroom you can’t hear the other guests in the hotel. The teenagers sleeping in the common room hear nothing when asleep. The beds were comfortable enough and big bonus-enough pillows provided for 2 each-this is rare! The place was fine for sleeping and exploring Townsville.

Beds and baths are great generally always quiet

The walls were really thin, you could here the neighbour brushing his teeth.

Front of house were very nice but the rooms just need updating. Cheers

Hallways below average. Room felt old and unclean. Furniture was well past it. Water pressure poor. Maintenance not kept up. Aircon had no working remotes. Expensive for such poor quality.

Staff were very helpful. Hotel under renovation so room was dated.

Convenient location. Very poor condition with the bedding. The pillows were disgusting looked and felt like 50 years old. The quilt had holes in it and no cover just a sheet laid over it. When the neighbours showered the noise in our room was disgusting it was that loud and not from the people, it was the shower running noise. No PowerPoint for the bedside lamp on one side of the bed. When the staff cane in and changed the towels they didn't touch the bed😔 The $500 hold on the credit card is a bit over the top as well.

The staff are the most helpful people I've met. I actually felt like it was home. The customer service that was provided was exceptional

Booking was made 25th April 2024 and our stay was 8th June to 9th June for Cowboys football game. I had received a phone call on the morning of check in and was offered an upgrade which of course I was happy to accept. Arrived at hotel after 4pm to a lineup going out the door of customers waiting to check in. Only 2 receptionists working and check in was extremely slow due to rooms not being ready. Older receptionist was very rude and basically said there was nothing she could do as only 5 house cleaners trying to clean over 60 rooms and just because check in is 2pm this does not mean that rooms would be available. Only 1 of the rooms I had booked was available. By the time we got in it was 5pm. With the game starting at 5.30pm there was no time to shower. It was obvious that the room was very hastily cleaned as no cover on the doona, dirty face washers amongst other things and no upgrade. I believe most people waiting to check in were there for the game and most only just made it due to not being able to check in. There was also one family that had to return home (5.5 hrs away) as there were no rooms available even though they had booked in advance. Older receptionist also mentioned that this was normal anytime there was a home game. If this is normal then the hotel needs to employ more cleaners for game day matches as this type of service is unacceptable. Older receptionist also needs to be educated in customer service as her behaviour was disgusting.

Very friendly staff, I was able to book a room last minute check in early. Ver comfortable and clean room for the price. Very convenient location close to woollies and restaurants. Will visit again

Customer service was very poor had few issues with missunderstanding infomation provided over the phone. Spoke to one person asking to find out what was going on which she hung up on me 4x for rest of the day no one would answer the phones as i was trying to get through to a manager. The girls who were on duty did not smile once or engage into the conversations. The only person who was outstanding when on duty was Jake. consistently provided exceptional service by attentively listening to my concerns, responding with patience and resolving issues efficiently.

The staff at Madison Townsville City were so friendly and helpful. Great location, within walking distance to the Cowboys Stadium, Major Supermarket, Sunday Markets only around the corner and various options dine in or take away for Breakfast, lunch or dinner too. Public transport also nearby. The Strand is a short 5 minute drive away! Thanks for a pleasant stay!

It was a last minute need as my original place I had booked had given away my room. The staff at Madison were excellent and very helpful, especially since I arrived just after 9 pm.

The staff are rude and fail to understand the customer service provider relationship. In an error I booked the wrong date which I immediately tried to rectify with Expedia, but they have not responded to my request. I also paid for two further nights however I was approached in my room on the 1/6/24 and when I tried explaining the situation the receptionist staff member, she ordered me out of the hotel. I requested her managers phone number which she refused to give me, she did give me an email address I requested that she contact the manager and ask that the manager ring me, again she refused. I asked for a refund, and they refused that as well. She then called the police in which five of them turned up, what more do I have to say if these are the types of people you want to partner with then you are in trouble. There is a point I did raise with the police, and they have admitted that they are wrong this was not a police issue and should have been managed at a commercial level which is common commercial law I did not pay them directly therefore I contracted with Expedia and the Madison Hotel are then vice versa. What are you going to do about this I not that refunds are up to 5 months if that is the case I want the interest component added. I would also ask that Expedia call me and discuss its my intention to request that the Madison Hotel in Townsville is excluded and if they go to another site, I will continue to supply this information on their behaviour regarding this ma

I booked at 730 am for tonight, by 1pm was in the ED ( not on hotel grounds) and will have a joint replaced tomorrow. A lovely reception lady took my call and with empathy will see if I can get a room credit or refund. Can't really ask for more-thankyou

I didn’t like another guest had same room as I did , entering late at night . Fortunately this error was corrected by staff and a apology was expressed to me

Check in staff were horrible.

Close to the laneway bars and the stadium for the NRL game

CBD. Across from the police station & the parking was behind the police station so I felt it was safe for my car knowing there has been a lot of car theft along Queensland & that’s one of the most important thing I was worried about is a safe parking for my car. Other than that it was a wonderful stay, places I needed to go was all walking distance.

Central location.

It is convenient for walking to the footy or the Cowboys club, but it does look a little less than the photos. Apart from the CityLane walkway that is very close, the rest of inner city Townsville is abit run down and not a tourist precinct. The motel itself did feel abit unsafe, anyone could access the lifts and any floors without a card and there were quite a few people doing it tough hanging around the motel at all hours. It was an affordable option but next time we would spend a little more and go to The Strand or Palmer street areas.

Madison plaza is in the city hub so it is convenient to all forms of transport. The staff go above and beyond to help with any enquiries you have. The only down side is no microwave. However alot of restraunts within walking distance from Madison plaza.

The staff at Madison Townsville City were so friendly and helpful. Great location, within walking distance to the Cowboys Stadium, Major Supermarket, Sunday Markets only around the corner and various options dine in or take away for Breakfast, lunch or dinner too. Public transport also nearby. The Strand is a short 5 minute drive away! Thanks for a pleasant stay!

Great price, great location

I usually stay here. It's central and convenient. Only downside is the parking.

Very well situated. However very noisy at night. Street noise

Convenient spot close to buses Maccas's and Woolworths

Great hotel for a quick stopover. Cheap. Very basic, no restaurant and no pool. Surrounding area very dirty with lots of drunks.

No breakfast available..

Convenient location in town within easy walking distance to eateries, cowboys club and the football stadium. The building itself is a bit tired and dated and could do with some renovations. Bathroom was lacking a towel rail, and the shower was over a deep bathtub which could be difficult to access for some people. Also found the water pressure wasn't great. All that said, staff were friendly and the location was ideal. Good value for the price.

The staff at Madison Townsville City were so friendly and helpful. Great location, within walking distance to the Cowboys Stadium, Major Supermarket, Sunday Markets only around the corner and various options dine in or take away for Breakfast, lunch or dinner too. Public transport also nearby. The Strand is a short 5 minute drive away! Thanks for a pleasant stay!

Located very well, central. Transport along main route. Great eateries along City Lane..

Lovely smiling, helpful and knowledgeable reception staff. Clean well facilitated room. Short walk to shops, parking, dining and transport.

I liked that it is close to everything and the lane with all the eateries is great

there was no dining options

Excellent value for money. Very close shops and restaurants.

Proximity to food shops