Name: Hilton Garden Inn Cleveland East/Mayfield Village
Address: 700 Beta Dr, Cleveland, Ohio, USA, Cleveland, Ohio, US
Price range: 110 $–325 $ per night
Rating: 7.73

Was Gäste sagen

Aus aktuellen Bewertungen geht hervor, dass das Hilton Garden Inn Cleveland East/Mayfield Village für freundliches Personal, die ruhige und günstige Lage in der Nähe der Autobahn sowie einige komfortable und saubere Zimmer gelobt wird. Wiederkehrende Beschwerden beziehen sich jedoch auf einen defekten Whirlpool, häufige Schließungen des Pools und des Restaurants sowie veraltete Einrichtungen.

Die Sauberkeit und Instandhaltung sind gemischt: Es gibt Berichte über Flecken auf den Teppichen, muffige Gerüche, defekte Einrichtungen sowie gelegentliche Probleme mit Wasser, Heizung, Lüftung und Schlüsselkarten, während andere Gäste die Zimmer sauber und komfortabel fanden. Die Lage wird als ruhig in einem Gewerbegebiet mit begrenzten gastronomischen Angeboten in der Nähe beschrieben, jedoch mit guter Anbindung an die Autobahn. Das Frühstück wird oft gelobt, ist aber möglicherweise nicht im Preis inbegriffen. Insgesamt können Sie freundlichen Service und eine ruhige Lage erwarten, sollten aber vor der Buchung den Status der Einrichtungen überprüfen.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Der Whirlpool wird immer wieder als lange Zeit defekt gemeldet, und der Pool ist oft geschlossen, kalt oder schmutzig; der Fitnessraum ist einfach ausgestattet mit defekten oder fehlenden Geräten, und die Bar/das Restaurant ist häufig geschlossen. Das Parken ist einfach, aber andere Annehmlichkeiten wie Wäscheservice oder Eisautomaten sind manchmal nicht verfügbar.

Reinigung

Die Rückmeldungen sind gemischt: Einige Gäste fanden die Zimmer und Gemeinschaftsbereiche sauber, während viele andere über schmutzige oder muffige Zimmer, Flecken auf den Teppichen, Haare im Badezimmer, Staub und eine uneinheitliche Reinigung berichteten.

Zimmer

Die Zimmer sind im Allgemeinen ruhig und mit einigen komfortablen Betten ausgestattet, aber die Einrichtung und die Möbel wirken veraltet, mit quietschenden Betten, lauten oder defekten Heizungs-, Lüftungs- und Klimaanlagen, gelegentlichen WLAN-Problemen und abgenutzten Einrichtungsgegenständen.

Dienstleistung

Das Personal wird oft als freundlich und hilfsbereit beschrieben, aber einige Gäste hatten unfreundliche oder unkooperative Erfahrungen, Probleme bei der Reservierung und beim Check-in, Probleme mit den Schlüsselkarten und Schwierigkeiten, das Management zu erreichen.

Ähnliche Gästebewertungen

10

Karen

13. Juni 2025

·

Aufenthalt am 3 Nächte

The hotel was really a pleasant surprise. The staff was excellent - breakfast was excellent. And everything was reasonably priced. You are doing it right!

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6

Denia

19. Okt. 2024

·

Aufenthalt am 3 Nächte

My stay was nice and this easily could have been a 5 star review however, when I arrived, which was 30mins before check in, the lady said they didn’t have any rooms available. I asked would it be available by 3 and she said she’s not sure. That’s a huge inconvenience for someone who’s been traveling since 5am. I was super tired. I didn’t get into my room until about 4. This was after MULTIPLE walked in and got their rooms. Paulina assisted me and got me into a room. The gym is basic but that’s not the problem, they had a weights rack, with no racks. Other than that, they lovely housekeeper with the colorful braids was super sweet!

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2

Holly

25. Juni 2025

·

Aufenthalt am 2 Nächte

I reserved a King Whirlpool room prior to a 2 night trip. I arrived somewhat late for the first night check in, close to 11pm, only to find my room had been given away. There were conflicting stories about how it happened and blamed the third party for overbooking the room type. No one apologized or offered service recovery. I was to switch to a whirlpool room the next night but received no further information by check out time so I decided to leave not only based on that, but I had little confidence the next room would be clean and enjoyable. The room I was put in the first night was dirty, worn, and outdated. Several pieces of furniture were damaged and the dresser drawer in the bedroom wouldn’t stay in. Not to mention the huge spider in the shower, the TV remote didn’t work. The rooms are obviously not checked for quality and the manager of this hotel doesn’t know what customer service is as he wouldn’t even come out of the office while the receptionist made excuses and tried to make me pay for the night I didn’t stay after the ridiculous experience. Shameful.

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4

catherine

1. Juli 2024

·

Aufenthalt am 2 Nächte

The female desk clerk was unfriendly. They only clean the rooms every other day. We had to go downstairs to get clean towels. The wall made banging sounds everytime we ran the water. The pillows were so uncomfortable. Its located in a area that looked like an industrial area

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2

Donald

4. Apr. 2023

·

Aufenthalt am 1 Nacht

I am extremely disappointed with my trip here on April 1st- 2nd. I was coming 8 hours by train and knew I would be there after check-in. I was told to use the app and that it would be fine, the front desk was alerted. I was not told that I needed to choose a time on the app. I was told "no worries, see you when you get in." I was even asked to choose a floor. When I arrived at 4 I was told my reservation was cancelled and I'd have to make a new one for the next day. I was told there was no note from day staff. The front desk blamed the auditing system and I was told I could wait in the lobby until the manager came in at 8. I wasn't offered even a pillow or blanket. The next morning when I got up I informed the front desk of what happened and was told the second charge would be refunded. I asked for breakfast to be comped. I was given a voucher, but I had to ask. Your entire staff needs to learn the word hospitality and also to communicate with each other. You did your best to ruin my trip.

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10

Michael

14. Apr. 2025

·

Aufenthalt am 2 Nächte

I've stayed here on several occasions and the staff has always been friendly and courteous. I will stay here again the next time I'm in the Mayfield Heights area for work.

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10

Molly

1. Apr. 2025

·

Aufenthalt am 1 Nacht

The staff here was incredibly friendly, helpful and accommodating— they really made the stay

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2

Patrick

8. Dez. 2024

·

Aufenthalt am 1 Nacht

When we got to the hotel the night clerk gave us a keycard and when I asked about breakfast he said I needed to pay a fee. I stated to him that I already payed for a breakfast the next day and he stated that " I did not". So I just assumed I would lose money since I tried to show him the invoice on my phone. When we got to the 1rst room it had a broken lamp with the bulb hanging out and the refrigerator was broke and freezing over. When I notified the night clerk of the room condition he gave me a key to a 2nd room. When I got to the second room the door was already opened and the lights were all on. The bed looked like someone was already sleeping in it and the bathroom was used. By this time it was getting late. I came back for a 3rd time he gave me a card key to a room on another floor. This room appeared to be fine. However, when we were getting cold ( It was winter) the heater/ air conditioner was not working. There was a note on the thermostat apologizing for any inconvenience. We ended up just keeping the room because we were too exhausted to say anything. This was after 11:30PM. Later that morning we had a knock on the door from " housekeeping" at 8:00AM!! She did apologize,however. When we were ready to depart the day clerk asked if we were going to have breakfast? ( Since it was paid for). I explained to her that we didnt have time for breakfast, however, the night clerk insisted I didnt pay for it. The day ckerk was very apolegetic and went to the manager.

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10

Azka

12. Sept. 2025

·

Aufenthalt am 1 Nacht

Front desk associates were extremely friendly and tried to accommodate me. They had sent my luggage to my room and event left a sweet surprise and note upon my arrival. Mo the assistant manager was extremely professional and gracious- great stay!

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6

Jennifer

17. März 2024

·

Aufenthalt am 2 Nächte

Room was clean and staff for the most part was friendly. Apparently, the person checked us in incorrectly which resulted in a new guest walking in my room while my husband was asleep and not dressed. It was very awkward and embarrassing for strangers to walk in the room while he was asleep. Later on that evening I had to get my keys reset. I was never asked for ID which I thought should be a security issue. Then I wake up to a note on the door regarding payment and my room was booked and paid for a week in advance. Very frustrating experience.

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Ruhige Lage in einem Gewerbe-/Industriepark mit guter Anbindung an die Autobahn; wenig ist fußläufig erreichbar, obwohl einige Reisende die Nähe zu Einkaufsmöglichkeiten und Chagrin Falls erwähnten.

Gastronomie

Das Frühstück wird häufig für seine Qualität und seinen Wert gelobt, ist aber nicht immer inbegriffen; das hoteleigene Restaurant/die Bar hat begrenzte Öffnungszeiten und ist manchmal geschlossen oder bietet nur eine kleine Speisekarte.

Monat	Durchschnittspreis
Januar	87 $
Februar	101 $
März	111 $
April	109 $
Mai	126 $
Juni	138 $
Juli	129 $
August	144 $
September	153 $
Oktober	131 $
November	97 $
Dezember	69 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $325	17 $283	18 $219	19 $162
20 $138	21 $162	22 $162	23 $163	24 $165	25 $183	26 $186
27 $140	28 $142	29 $164	30 $162

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $164	2 $143	3 $143
4 $123	5 $164	6 $162	7 $164	8 $164	9 $183	10 $214
11 $136	12 $151	13 $164	14 $146	15 $164	16 $243	17 $146
18 $137	19 $164	20 $164	21 $164	22 $153	23	24 $146
25 $110	26 $136	27 $152	28 $154	29 $162	30 $125	31 $132

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Monatliche Durchschnittspreise

Über diese Unterkunft

Standort

Zimmeroptionen

1 King-Bett, Nichtraucher, Barrierefreie Dusche

Evolution, King-Bett, Whirlpool

Evolution, King-Bett

Evolution, 2 Queen-Betten

Suite, 1 King-Bett, Barrierefrei

Evolution Junior-Suite, King-Bett

Gästebewertungen

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Was Gäste sagen

Richtlinien der Unterkunft

Check-in-Anleitungen

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