Best Western The Grand Hotel Hartlepool
88 USD
a notte
Media per ottobre
Prezzi per Best Western The Grand Hotel Hartlepool
Seleziona le date per controllare prezzi e disponibilità
88 USD
a notte
Media per ottobre
Prezzi medi mensili
Presso Best Western The Grand Hotel Hartlepool, il prezzo per notte è in media di 64 USD nel mese più economico (dicembre) e di 95 USD nel mese più caro (agosto), in base agli ultimi 12 mesi.
| Mese | Prezzo medio |
|---|---|
| gennaio | 69 USD |
| febbraio | 75 USD |
| marzo | 80 USD |
| aprile | 80 USD |
| maggio | 74 USD |
| giugno | 83 USD |
| luglio | 81 USD |
| agosto | 95 USD |
| settembre | 94 USD |
| ottobre | 88 USD |
| novembre | 67 USD |
| dicembre | 64 USD |
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ott · 88 USD
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Prezzo più alto: agosto (circa 95 USD)
Prezzo più basso: dicembre (circa 64 USD)
Informazioni su questa struttura
Avrai a disposizione utili servizi come il Wi-Fi gratuito, servizi di concierge e servizi per matrimoni.
Servizi
Avrai a disposizione utili servizi come il Wi-Fi gratuito, servizi di concierge e servizi per matrimoni.
Servizi per le aziende
Potrai usufruire di un pratico servizio di lavanderia e lavaggio a secco, una reception aperta 24 ore su 24 e un servizio lavanderia. Un hotel è ideale per l'organizzazione di eventi, grazie a un'area per conferenze e sale riunioni. Il un parcheggio gratuito è disponibile in loco.
Ristorazione
Fermati per la cena al ristorante The Grand Reastaurant, che propone cucina britannica, o approfitta del comodo servizio in camera 24 ore su 24. Concludi la giornata in bellezza con il tuo drink preferito! Presso questa struttura troverai un bar/lounge davvero fantastico. La colazione preparata su ordinazione è servita nei giorni feriali dalle ore 07:00 alle ore 09:30 e nel fine settimana dalle ore 08:00 alle ore 10:00, dietro pagamento di un supplemento.
Camere
Nelle 48 camere della struttura ti sentirai come a casa. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via satellite è l'ideale per concedersi un po' di svago. Il bagno in camera è dotato di vasca da bagno a immersione totale e soffione a pioggia. I comfort includono scrivanie e accessori per la preparazione di caffè/tè, mentre le pulizie sono eseguite tutti i giorni.
Posizione
Soggiornando in Best Western The Grand Hotel Hartlepool, sarai proprio al centro di Hartlepool, a soli 5 minuti a piedi da Hartlepool Art Gallery e 5 minuti da Milll House Leisure Centre. Questo hotel si trova a 43 km da North York Moors National Park e 0,5 km da Victoria Park.
Nelle vicinanze
Hartlepool Art Gallery(0.2 miglia)
Milll House Leisure Centre(0.3 miglia)
Victoria Park(0.3 miglia)
Hartlepool Maritime Experience(0.5 miglia)
Museum of Hartlepool(0.5 miglia)
Monkey Statue(0.9 miglia)
Ward Jackson Park(1.3 miglia)
Summerhill Visitors Centre(1.7 miglia)
Summerhill Country Park(1.7 miglia)
Spiaggia di Seaton Carew(2.3 miglia)
North Sands(2.3 miglia)
Hartlepool Docks(2.3 miglia)
Fish Sands(2.6 miglia)
Seaton Carew Golf Club(2.8 miglia)
Heugh Battery Museum(2.8 miglia)
L'aeroporto internazionale più vicino è County Cavan(23.1 miglia)
Parcheggio
Ristorante
Camere non fumatori
Lavanderia a secco
Servizio di pulizia
Servizio banchetti
Posizione
Swainson Street, Inghilterra, Regno Unito
Hartlepool Art Gallery (0.2 miglia)
Milll House Leisure Centre (0.3 miglia)
Victoria Park (0.3 miglia)
Hartlepool Maritime Experience (0.5 miglia)
Museum of Hartlepool (0.5 miglia)
Monkey Statue (0.9 miglia)
Opzioni camera
2
Camera familiare, letti multipli, non fumatori
Dettagli della camera
1 Letto Matrimoniale Alla Francese
e 1 Letto Singolo
Posti letto: 2
RiscaldamentoWi-Fi (gratuito)Vasca da bagno profonda
1
Suite, 1 letto matrimoniale, non fumatori
Dettagli della camera
1 Letto Matrimoniale Alla Francese
Posti letto: 2
RiscaldamentoWi-Fi (gratuito)Vasca da bagno profonda
1
Camera Standard, 1 letto matrimoniale, non fumatori
Dettagli della camera
1 Letto Matrimoniale Alla Francese
Posti letto: 2
RiscaldamentoWi-Fi (gratuito)Vasca da bagno profonda
2
Camera Superior, 1 letto matrimoniale, non fumatori
Dettagli della camera
1 Letto Matrimoniale Alla Francese
Posti letto: 2
RiscaldamentoWi-Fi (gratuito)Vasca da bagno profonda
2
Camera Standard, 2 letti singoli, non fumatori
Dettagli della camera
2 Letti Singoli
Posti letto: 2
RiscaldamentoWi-Fi (gratuito)Vasca da bagno profonda
2
Camera Standard, 1 letto singolo, non fumatori
Dettagli della camera
1 Letto Singolo
RiscaldamentoWi-Fi (gratuito)Vasca da bagno profonda
Recensioni degli ospiti su Best Western The Grand Hotel Hartlepool
7.5
Buono
Sulla base di 405 recensioni verificate
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Dalle recensioni recenti del Best Western The Grand Hotel Hartlepool, gli ospiti elogiano la cordialità del personale, la posizione centrale e spesso le camere spaziose, pur segnalando una pulizia discontinua, un riscaldamento e un'acqua calda non sempre costanti, qualche problema di manutenzione e occasionali rumori provenienti dalla strada o dal bar.
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Cosa pensano gli ospiti
Dalle recensioni recenti del Best Western The Grand Hotel Hartlepool, gli ospiti elogiano la cordialità del personale, la posizione centrale e spesso le camere spaziose, pur segnalando una pulizia discontinua, un riscaldamento e un'acqua calda non sempre costanti, qualche problema di manutenzione e occasionali rumori provenienti dalla strada o dal bar.
Diverse recensioni menzionano un parcheggio limitato o scomodo e interruzioni periodiche dell'ascensore durante i lavori. La colazione è generalmente apprezzata e il ristorante Mumbai al piano inferiore riceve frequenti elogi, anche se alcuni clienti hanno riscontrato incoerenze nelle bevande o nei piatti caldi. Aspettatevi un soggiorno centrale, senza fronzoli, con personale disponibile e una qualità delle camere variabile.
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Servizi
Il parcheggio è limitato o scomodo e l'ascensore era occasionalmente fuori servizio durante i lavori. Il servizio al bar è stato inaffidabile, con chiusure o mancanza di scorte segnalate.
Recensioni degli ospiti correlate
2
SHIRLEY
6 mag 2024
·
turned up after being assured there was disabled access only to find out it was a fire exit that was blocked up with tables and other furniture,the member of staff on didnt even know it was there,had a fight to get refund as could not get in and had to stay at travelodge which was an extra £30 from what we had paid for this room,area around was not looking safe and hard to fathom where parking was.
turned up after being assured there was disabled access only to find out it was a fire exit that was blocked up with tables and other furniture,the member of staff on didnt even know it was there,had a fight to get refund as could not get in and had to stay at travelodge which was an extra £30 from what we had paid for this room,area around was not looking safe and hard to fathom where parking was.
6
Ashley
8 set 2025
·
Soggiorno di 1 notte
Ok place to stay lack of secure parking
Ok place to stay lack of secure parking
6
richard kevin
12 mag 2025
·
Soggiorno di 2 notti
Small room was clean but needs attention. Kettle has wiring problem . Sink taps drip . Shower doors don't close, no bed side table or shelf for specs or phone. Had a third floor room and lift wasn't working. Nowhere to hang towels Room wasn't made up for second night stay. Breakfast not included. limited parking. Plus point + had a very good Indian Restaurant in Cellar area.
Small room was clean but needs attention. Kettle has wiring problem . Sink taps drip . Shower doors don't close, no bed side table or shelf for specs or phone. Had a third floor room and lift wasn't working. Nowhere to hang towels Room wasn't made up for second night stay. Breakfast not included. limited parking. Plus point + had a very good Indian Restaurant in Cellar area.
6
Nigel
26 mar 2025
·
Soggiorno di 1 notte
The hotel itself is great, the room was spacious and comfy, the staff on the bar were good. Parking was a pain, don't be fooled by the free parking near by they claim, they have about 15 spaces for residents, after that you're paying for it
The hotel itself is great, the room was spacious and comfy, the staff on the bar were good. Parking was a pain, don't be fooled by the free parking near by they claim, they have about 15 spaces for residents, after that you're paying for it
6
Norman
3 nov 2024
·
Soggiorno di 5 notti
Poor attitude to service,bar often closed,was better last visit.Not impressed.
Poor attitude to service,bar often closed,was better last visit.Not impressed.
2
Barbara
3 nov 2025
·
Soggiorno di 1 notte
Quick check in. Room 202 single occupancy. Decent size bathroom. Then down hill! Instant stench of smoke hits you as you open the door. Unable to open the window due to 3 large screws securing it shut. Proceed to go to the bar to get away from the stench to be told no internet connection to connect to via contactless for a drink. So goes over to the local town centre for a walk out. Gets back to the hotel to find the neighbouring room is having a rave. Music goes on for as long as I could bare, rang down the receptionist was helpful and did give the neighbour a knock. Music eventually turned off. I know this a budget one night stay. But if you have a window that does open. You’d expect to be able to use it. Also for a hotel/pub/resturant there has been a smoking ban for years. How can the domestics not smell it? Probably nose blind to the lack of fresh air coming through the window.
Quick check in. Room 202 single occupancy. Decent size bathroom. Then down hill! Instant stench of smoke hits you as you open the door. Unable to open the window due to 3 large screws securing it shut. Proceed to go to the bar to get away from the stench to be told no internet connection to connect to via contactless for a drink. So goes over to the local town centre for a walk out. Gets back to the hotel to find the neighbouring room is having a rave. Music goes on for as long as I could bare, rang down the receptionist was helpful and did give the neighbour a knock. Music eventually turned off. I know this a budget one night stay. But if you have a window that does open. You’d expect to be able to use it. Also for a hotel/pub/resturant there has been a smoking ban for years. How can the domestics not smell it? Probably nose blind to the lack of fresh air coming through the window.
8
paul
7 feb 2024
·
Soggiorno di 1 notte
The parking situation is terrible. You have to be out of the car park before 07:00 or you will get a parking fine. The hotel has its own parking places, but only about 10 and these were full with the contractors vans, who are carrying out work on the hotel. I eventually found a pay car park to use.
The parking situation is terrible. You have to be out of the car park before 07:00 or you will get a parking fine. The hotel has its own parking places, but only about 10 and these were full with the contractors vans, who are carrying out work on the hotel. I eventually found a pay car park to use.
8
Jonghyun
7 feb 2024
·
Soggiorno di 2 notti
It was conveniently located in the city centre and the room had everything I needed. It’s an alright hotel but there were some engineering works going on ao the lift was out of order and the room’s sound proofing was not good so you may hear some noises from others. But overall clean and comfy room so good for a short stay.
It was conveniently located in the city centre and the room had everything I needed. It’s an alright hotel but there were some engineering works going on ao the lift was out of order and the room’s sound proofing was not good so you may hear some noises from others. But overall clean and comfy room so good for a short stay.
4
Glyn
17 lug 2025
·
Soggiorno di 8 notti
Run down very poorly run .No stock and didn’t seem to care about it . I stayed for over a week and they still did not have any drink . I had to go elsewhere.Will not be staying again . I can’t believe how bad this place has got
Run down very poorly run .No stock and didn’t seem to care about it . I stayed for over a week and they still did not have any drink . I had to go elsewhere.Will not be staying again . I can’t believe how bad this place has got
10
Paul
19 dic 2025
·
Soggiorno di 4 notti
Clean room very helpful staff. Convenient parking
Clean room very helpful staff. Convenient parking
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Pulizia
La pulizia è discontinua: alcune camere sono riportate come pulite, mentre altre segnalano aree polverose o sporche, bagni trascurati e mancanze da parte del servizio di pulizia.
Recensioni degli ospiti correlate
6
Maureen
20 set 2025
·
Soggiorno di 2 notti
Beautiful historic building but not as clean as it could be. Windows filthy, fan and iron in our room were extremely dirty. Fan blew dust everywhere. Bed was nice and comfy. Carpets need a deep clean. Was a grand hotel in its day and with some work could be a nice place again
Beautiful historic building but not as clean as it could be. Windows filthy, fan and iron in our room were extremely dirty. Fan blew dust everywhere. Bed was nice and comfy. Carpets need a deep clean. Was a grand hotel in its day and with some work could be a nice place again
10
Stephen
15 gen 2026
·
Soggiorno di 1 notte
Clean rooms great staff. But heating not the best with a very small radiator
Clean rooms great staff. But heating not the best with a very small radiator
4
callum
29 giu 2025
·
Soggiorno di 1 notte
Rust in kettle. Dirty towels. Very low water pressure.
Rust in kettle. Dirty towels. Very low water pressure.
4
Philip
12 gen 2026
·
Soggiorno di 1 notte
Double bed was a 3/4 size - heating inadequate - bathroom window broken - large deposit of dust on top of bathroom window - TV set to default payment channels
Double bed was a 3/4 size - heating inadequate - bathroom window broken - large deposit of dust on top of bathroom window - TV set to default payment channels
4
Margaret
15 ott 2024
·
Soggiorno di 1 notte
It was stiflingly hot on the 3rd floor as the bathroom radiator was on all the time. Luckily there was a fan but did not feel safe to use it all night. There were silver fish in the bathroom and the kettle didn’t work. The bathroom tiles were grubby and the shower didn’t drain so I was standing in an 2 inch pool of water. All in all not somewhere I’d ever choose again .
It was stiflingly hot on the 3rd floor as the bathroom radiator was on all the time. Luckily there was a fan but did not feel safe to use it all night. There were silver fish in the bathroom and the kettle didn’t work. The bathroom tiles were grubby and the shower didn’t drain so I was standing in an 2 inch pool of water. All in all not somewhere I’d ever choose again .
2
Christopher
27 gen 2025
·
Soggiorno di 1 notte
Second visit. Despite my better judgement, I thought I’d try once more - this time by booking a suite. I opened the door - it was huge! 4m high ceilings. And then the overwhelming smell of sewers. Went to the bathroom, ran the hot water in the sinks bath and shower. Popped the plugs in and hoped it would dissipate. Came back after dinner 2hrs later, the smell was worse. It had filled the whole room. I asked to be moved, and was moved to a standard room. I then asked for the difference to be refunded - I’d paid £90 for the suit, over the £28 for a standard - hoping for a better experience. This proved not possible, and subsequent emails have rendered no response. To add insult to injury - The room had a bin with the previous occupants teabag in and a turd in the loo. I didnt want to leave this account of my stay. If you need to stay in Hartlepool, avoid this place like the plague.
Second visit. Despite my better judgement, I thought I’d try once more - this time by booking a suite. I opened the door - it was huge! 4m high ceilings. And then the overwhelming smell of sewers. Went to the bathroom, ran the hot water in the sinks bath and shower. Popped the plugs in and hoped it would dissipate. Came back after dinner 2hrs later, the smell was worse. It had filled the whole room. I asked to be moved, and was moved to a standard room. I then asked for the difference to be refunded - I’d paid £90 for the suit, over the £28 for a standard - hoping for a better experience. This proved not possible, and subsequent emails have rendered no response. To add insult to injury - The room had a bin with the previous occupants teabag in and a turd in the loo. I didnt want to leave this account of my stay. If you need to stay in Hartlepool, avoid this place like the plague.
6
Nichola
7 ago 2025
·
Soggiorno di 2 notti
We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.
We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.
4
Rollon
9 dic 2024
·
Soggiorno di 1 notte
Nobody was attending the reception desk on our arrival, we had to wait and finally found someone quite nonchalant by the bar. The room had been refurbished recently and presented well, despite the housekeeping not being their principal concern as we found some personal items from the previous occupant. The view from the room was quite concerning and the front of the hotel says it all about the cleanliness and the attention to details. The morning was a lot better with a warm welcoming lady attending the reception desk and looking after the breakfast buffet. This was well presented and of good quality.
Nobody was attending the reception desk on our arrival, we had to wait and finally found someone quite nonchalant by the bar. The room had been refurbished recently and presented well, despite the housekeeping not being their principal concern as we found some personal items from the previous occupant. The view from the room was quite concerning and the front of the hotel says it all about the cleanliness and the attention to details. The morning was a lot better with a warm welcoming lady attending the reception desk and looking after the breakfast buffet. This was well presented and of good quality.
10
Paul
29 nov 2025
·
Soggiorno di 4 notti
Great large and clean room.
Great large and clean room.
4
Andrew
3 dic 2025
·
Soggiorno di 1 notte
Dirty dated room. Carpet absolutely filthy covered in stains . Shower just a dribble and unusable. Charge premium ptoces but brlow budget standard.
Dirty dated room. Carpet absolutely filthy covered in stains . Shower just a dribble and unusable. Charge premium ptoces but brlow budget standard.
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Camere
Molte camere sono spaziose e confortevoli. I problemi ricorrenti includono letti 'matrimoniali' di dimensioni ridotte, problemi di temperatura e acqua calda, docce deboli, infissi o finestre rotte, rumore e TV o Wi-Fi intermittenti.
Recensioni degli ospiti correlate
4
Jackie
5 gen 2026
·
Soggiorno di 2 notti
N/A - didn’t have a meal here - No one ever serviced the room - The heaters didn’t work - you could turn the knob but the heat never turned on - The water in the shower was tepid, never hot - The TV didn’t have regular service - you had to use apps and I wasn’t logging in with my personal account.
N/A - didn’t have a meal here - No one ever serviced the room - The heaters didn’t work - you could turn the knob but the heat never turned on - The water in the shower was tepid, never hot - The TV didn’t have regular service - you had to use apps and I wasn’t logging in with my personal account.
10
Paul
12 dic 2025
·
Soggiorno di 4 notti
Clean spacious room.
Clean spacious room.
4
Philip
12 gen 2026
·
Soggiorno di 1 notte
Double bed was a 3/4 size - heating inadequate - bathroom window broken - large deposit of dust on top of bathroom window - TV set to default payment channels
Double bed was a 3/4 size - heating inadequate - bathroom window broken - large deposit of dust on top of bathroom window - TV set to default payment channels
6
Nichola
7 ago 2025
·
Soggiorno di 2 notti
We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.
We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.
2
Barbara
3 nov 2025
·
Soggiorno di 1 notte
Quick check in. Room 202 single occupancy. Decent size bathroom. Then down hill! Instant stench of smoke hits you as you open the door. Unable to open the window due to 3 large screws securing it shut. Proceed to go to the bar to get away from the stench to be told no internet connection to connect to via contactless for a drink. So goes over to the local town centre for a walk out. Gets back to the hotel to find the neighbouring room is having a rave. Music goes on for as long as I could bare, rang down the receptionist was helpful and did give the neighbour a knock. Music eventually turned off. I know this a budget one night stay. But if you have a window that does open. You’d expect to be able to use it. Also for a hotel/pub/resturant there has been a smoking ban for years. How can the domestics not smell it? Probably nose blind to the lack of fresh air coming through the window.
Quick check in. Room 202 single occupancy. Decent size bathroom. Then down hill! Instant stench of smoke hits you as you open the door. Unable to open the window due to 3 large screws securing it shut. Proceed to go to the bar to get away from the stench to be told no internet connection to connect to via contactless for a drink. So goes over to the local town centre for a walk out. Gets back to the hotel to find the neighbouring room is having a rave. Music goes on for as long as I could bare, rang down the receptionist was helpful and did give the neighbour a knock. Music eventually turned off. I know this a budget one night stay. But if you have a window that does open. You’d expect to be able to use it. Also for a hotel/pub/resturant there has been a smoking ban for years. How can the domestics not smell it? Probably nose blind to the lack of fresh air coming through the window.
4
Ashleigh
6 nov 2025
·
Soggiorno di 3 notti
No Wi-Fi access throughout stay
No Wi-Fi access throughout stay
6
Paul
23 nov 2025
·
Soggiorno di 1 notte
The biggest challenge was the 'double' bed, it was a large single at best. Also the rooms were cold with inadequate hot water supplys.
The biggest challenge was the 'double' bed, it was a large single at best. Also the rooms were cold with inadequate hot water supplys.
4
Andrew
3 dic 2025
·
Soggiorno di 1 notte
Dirty dated room. Carpet absolutely filthy covered in stains . Shower just a dribble and unusable. Charge premium ptoces but brlow budget standard.
Dirty dated room. Carpet absolutely filthy covered in stains . Shower just a dribble and unusable. Charge premium ptoces but brlow budget standard.
6
John
6 set 2024
·
Soggiorno di 1 notte
When we arrived at room,the tv didnt work, changed remote control 4 times, seemed like it was working, then it stopped again, in the end just left it,
When we arrived at room,the tv didnt work, changed remote control 4 times, seemed like it was working, then it stopped again, in the end just left it,
8
Jonghyun
7 feb 2024
·
Soggiorno di 2 notti
It was conveniently located in the city centre and the room had everything I needed. It’s an alright hotel but there were some engineering works going on ao the lift was out of order and the room’s sound proofing was not good so you may hear some noises from others. But overall clean and comfy room so good for a short stay.
It was conveniently located in the city centre and the room had everything I needed. It’s an alright hotel but there were some engineering works going on ao the lift was out of order and the room’s sound proofing was not good so you may hear some noises from others. But overall clean and comfy room so good for a short stay.
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Servizio
Il feedback sul servizio è variabile: molti ospiti sottolineano la cordialità e la disponibilità del personale, capaci di venire incontro alle richieste, ma altri segnalano personale assente o sovraccarico, un servizio al bar lento e problemi durante il check-in/check-out o con l'accesso alle camere.
Recensioni degli ospiti correlate
4
Geoffrey
9 nov 2025
·
Soggiorno di 2 notti
Single room was like a sauna with window full open and fan going. No adjustment on the big radiator in the small room. As window had to be fully open (safety catch had been removed) it was very loud on a Saturday night until early hrs then the street cleaners start. Room grubby but cheap. Also when I returned from work at 2 in morning no one answered the call button so was locked out. Had to bang on the windows hard. On a plus note the breakfast was good
Single room was like a sauna with window full open and fan going. No adjustment on the big radiator in the small room. As window had to be fully open (safety catch had been removed) it was very loud on a Saturday night until early hrs then the street cleaners start. Room grubby but cheap. Also when I returned from work at 2 in morning no one answered the call button so was locked out. Had to bang on the windows hard. On a plus note the breakfast was good
4
Kath
17 feb 2024
·
Soggiorno di 2 notti
Quite simply the hotel is not finished. Extremely inexperienced staff of which there was one sole person on duty when we tried to get entrance to the hotel in the evening and had to ring the hotel number itself to make contact and to eventually get in.
Quite simply the hotel is not finished. Extremely inexperienced staff of which there was one sole person on duty when we tried to get entrance to the hotel in the evening and had to ring the hotel number itself to make contact and to eventually get in.
10
James
30 gen 2024
·
Soggiorno di 4 notti
Amazing! Felt so looked after, Anne and Irene are friendly, considerate and an asset to Best Western. Comfortable stay, there’s still some renovations taking place but didn’t affect the quality of our stay. The staff made us feel very welcome and we thoroughly enjoyed our stay, plenty to do, lots of easy to reach places - fabulous
Amazing! Felt so looked after, Anne and Irene are friendly, considerate and an asset to Best Western. Comfortable stay, there’s still some renovations taking place but didn’t affect the quality of our stay. The staff made us feel very welcome and we thoroughly enjoyed our stay, plenty to do, lots of easy to reach places - fabulous
10
Shane
9 mag 2024
·
Soggiorno di 1 notte
The staff are amazing
The staff are amazing
10
ROBERT
29 mar 2025
·
Soggiorno di 1 notte
We arrived to find we had been booked into double rooms with a double bed but had requested twin beds as we were a group of six elderly men! The reception staff went out of their way to accommodate us with this request, giving us alternative rooms. W also had a great breakfast here. The reception staff were professional, welcoming and went out of their way to facilitate our needs.
We arrived to find we had been booked into double rooms with a double bed but had requested twin beds as we were a group of six elderly men! The reception staff went out of their way to accommodate us with this request, giving us alternative rooms. W also had a great breakfast here. The reception staff were professional, welcoming and went out of their way to facilitate our needs.
10
Reena
14 set 2025
·
Soggiorno di 1 notte
We had a lovely stay. Unfortunately our TV did not work but the reception staff member upgraded us to a suite and we had a lovely stay . The staff were very lovely at the bar and reception and worked really hard . Thank you . You were appreciated by us.
We had a lovely stay. Unfortunately our TV did not work but the reception staff member upgraded us to a suite and we had a lovely stay . The staff were very lovely at the bar and reception and worked really hard . Thank you . You were appreciated by us.
6
David
21 giu 2024
·
Soggiorno di 3 notti
Having computer check, defeats the objective of personal and human service. Especially when they don’t work and there are no staff present and no way to contact anyone Bring back the human contact
Having computer check, defeats the objective of personal and human service. Especially when they don’t work and there are no staff present and no way to contact anyone Bring back the human contact
10
Sue
8 gen 2025
·
Soggiorno di 1 notte
Stayed one night as a solo traveller. Found it perfect. Very friendly, helpful staff. Very clean. Very safe. Very comfortable. Enjoyed my meal in the restaurant very much. Parking close by. Fantastic building.
Stayed one night as a solo traveller. Found it perfect. Very friendly, helpful staff. Very clean. Very safe. Very comfortable. Enjoyed my meal in the restaurant very much. Parking close by. Fantastic building.
6
Norman
3 nov 2024
·
Soggiorno di 5 notti
Poor attitude to service,bar often closed,was better last visit.Not impressed.
Poor attitude to service,bar often closed,was better last visit.Not impressed.
4
Rollon
9 dic 2024
·
Soggiorno di 1 notte
Nobody was attending the reception desk on our arrival, we had to wait and finally found someone quite nonchalant by the bar. The room had been refurbished recently and presented well, despite the housekeeping not being their principal concern as we found some personal items from the previous occupant. The view from the room was quite concerning and the front of the hotel says it all about the cleanliness and the attention to details. The morning was a lot better with a warm welcoming lady attending the reception desk and looking after the breakfast buffet. This was well presented and of good quality.
Nobody was attending the reception desk on our arrival, we had to wait and finally found someone quite nonchalant by the bar. The room had been refurbished recently and presented well, despite the housekeeping not being their principal concern as we found some personal items from the previous occupant. The view from the room was quite concerning and the front of the hotel says it all about the cleanliness and the attention to details. The morning was a lot better with a warm welcoming lady attending the reception desk and looking after the breakfast buffet. This was well presented and of good quality.
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Posizione
Posizione centrale e comoda per treni, autobus, negozi e il porto turistico, anche se alcuni ospiti hanno notato rumore dalla strada e qualche preoccupazione per la zona circostante. Nel complesso, è ideale per chi desidera un facile accesso al centro città.
Recensioni degli ospiti correlate
6
Norman
21 ago 2025
·
Soggiorno di 7 notti
The Grand is very good for busses with several stops right outside the hotel.
The Grand is very good for busses with several stops right outside the hotel.
2
SHIRLEY
6 mag 2024
·
turned up after being assured there was disabled access only to find out it was a fire exit that was blocked up with tables and other furniture,the member of staff on didnt even know it was there,had a fight to get refund as could not get in and had to stay at travelodge which was an extra £30 from what we had paid for this room,area around was not looking safe and hard to fathom where parking was.
turned up after being assured there was disabled access only to find out it was a fire exit that was blocked up with tables and other furniture,the member of staff on didnt even know it was there,had a fight to get refund as could not get in and had to stay at travelodge which was an extra £30 from what we had paid for this room,area around was not looking safe and hard to fathom where parking was.
8
Paul
25 mag 2024
·
Soggiorno di 2 notti
Very central and convenient
Very central and convenient
6
Christopher
9 gen 2025
·
Soggiorno di 1 notte
It is what it is. A hotel in the centre of Hartlepool. No frills, a bed and a shower. Clean but not new or stylish. Local vicinity doesn’t have much going on.
It is what it is. A hotel in the centre of Hartlepool. No frills, a bed and a shower. Clean but not new or stylish. Local vicinity doesn’t have much going on.
10
Paul
9 mar 2025
·
Soggiorno di 1 notte
Very close to the train station, the room was very big and the bathroom was massive, very deep bath and good size shower.
Very close to the train station, the room was very big and the bathroom was massive, very deep bath and good size shower.
6
Nichola
7 ago 2025
·
Soggiorno di 2 notti
We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.
We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.
10
Irene
13 mag 2024
·
Soggiorno di 1 notte
Absolutely beautiful hotel !!! Hotel so lovely and very friendly and helpful , just been refinished and stunning hotel room absolutely massive !lush breakfast ! Ideal location for shops restaurants and pubs ! Beautiful Marina 5 mins drive Will definitely be going back and Would definitely recommend 100%
Absolutely beautiful hotel !!! Hotel so lovely and very friendly and helpful , just been refinished and stunning hotel room absolutely massive !lush breakfast ! Ideal location for shops restaurants and pubs ! Beautiful Marina 5 mins drive Will definitely be going back and Would definitely recommend 100%
10
Dawn
1 lug 2024
·
Soggiorno di 2 notti
Myself and my husband stayed at the best western grand hotel to celebrate our Ruby wedding anniversary, the staff were so helpful, nothing was too much, we had a meal at the Mumbai restaurant, it was beautiful, we stayed in the Thurston suite, highly recommend this hotel ☺️, shopping centre two minute walk, the Hartlepool mariner museum is a five minute walk 👍
Myself and my husband stayed at the best western grand hotel to celebrate our Ruby wedding anniversary, the staff were so helpful, nothing was too much, we had a meal at the Mumbai restaurant, it was beautiful, we stayed in the Thurston suite, highly recommend this hotel ☺️, shopping centre two minute walk, the Hartlepool mariner museum is a five minute walk 👍
8
Steve
28 giu 2024
·
Soggiorno di 1 notte
Well located, staff very professional and helpful, room was excellent, no problems with check in and check out. Would definitely stay at this Hotel again.
Well located, staff very professional and helpful, room was excellent, no problems with check in and check out. Would definitely stay at this Hotel again.
8
Jonghyun
7 feb 2024
·
Soggiorno di 2 notti
It was conveniently located in the city centre and the room had everything I needed. It’s an alright hotel but there were some engineering works going on ao the lift was out of order and the room’s sound proofing was not good so you may hear some noises from others. But overall clean and comfy room so good for a short stay.
It was conveniently located in the city centre and the room had everything I needed. It’s an alright hotel but there were some engineering works going on ao the lift was out of order and the room’s sound proofing was not good so you may hear some noises from others. But overall clean and comfy room so good for a short stay.
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Ristorazione
La colazione è ampiamente lodata, con molti che ne sottolineano la buona varietà, anche se alcuni menzionano bevande troppo acquose o piatti freddi. Il ristorante Mumbai in loco riceve costantemente feedback positivi.
Recensioni degli ospiti correlate
8
Keith
27 dic 2024
·
Soggiorno di 1 notte
Very comfortable, adequate for my requirements. A great night's sleep. Would recommend and the basement restaurant Mumbai is very good.
Very comfortable, adequate for my requirements. A great night's sleep. Would recommend and the basement restaurant Mumbai is very good.
8
Bryan
21 set 2025
·
Soggiorno di 1 notte
Lovely hotel, great location. It has a lovely bar and Indian restaurant underneath. The food was amazing!
Lovely hotel, great location. It has a lovely bar and Indian restaurant underneath. The food was amazing!
8
Paul
28 lug 2025
·
Soggiorno di 2 notti
Love this hotel ,close to everything, breakfast is the best and service is great ,i had to cut my trip early due to health conditions but will be booking again.
Love this hotel ,close to everything, breakfast is the best and service is great ,i had to cut my trip early due to health conditions but will be booking again.
10
Paul
14 apr 2025
·
Soggiorno di 1 notte
Freindly staff, room was cozy had everything that was needed although bed was a little hard for my likeing but thats just personal choice,breakfast was probly best ive had in any hotel, hotel is close to local pubs,diners infact everything ,will definetly be using again.
Freindly staff, room was cozy had everything that was needed although bed was a little hard for my likeing but thats just personal choice,breakfast was probly best ive had in any hotel, hotel is close to local pubs,diners infact everything ,will definetly be using again.
6
richard kevin
12 mag 2025
·
Soggiorno di 2 notti
Small room was clean but needs attention. Kettle has wiring problem . Sink taps drip . Shower doors don't close, no bed side table or shelf for specs or phone. Had a third floor room and lift wasn't working. Nowhere to hang towels Room wasn't made up for second night stay. Breakfast not included. limited parking. Plus point + had a very good Indian Restaurant in Cellar area.
Small room was clean but needs attention. Kettle has wiring problem . Sink taps drip . Shower doors don't close, no bed side table or shelf for specs or phone. Had a third floor room and lift wasn't working. Nowhere to hang towels Room wasn't made up for second night stay. Breakfast not included. limited parking. Plus point + had a very good Indian Restaurant in Cellar area.
10
ROBERT
29 mar 2025
·
Soggiorno di 1 notte
We arrived to find we had been booked into double rooms with a double bed but had requested twin beds as we were a group of six elderly men! The reception staff went out of their way to accommodate us with this request, giving us alternative rooms. W also had a great breakfast here. The reception staff were professional, welcoming and went out of their way to facilitate our needs.
We arrived to find we had been booked into double rooms with a double bed but had requested twin beds as we were a group of six elderly men! The reception staff went out of their way to accommodate us with this request, giving us alternative rooms. W also had a great breakfast here. The reception staff were professional, welcoming and went out of their way to facilitate our needs.
6
Mark
11 ago 2024
·
Soggiorno di 1 notte
Staff friendly and fairly attentive. Andy the bar man was great. Only negatives were due to any lack of identity/ uniform, it was sometimes hard to know who the staff actually were. Coffee/ Fruit juice at breakfast very watery!
Staff friendly and fairly attentive. Andy the bar man was great. Only negatives were due to any lack of identity/ uniform, it was sometimes hard to know who the staff actually were. Coffee/ Fruit juice at breakfast very watery!
10
Dawn
1 lug 2024
·
Soggiorno di 2 notti
Myself and my husband stayed at the best western grand hotel to celebrate our Ruby wedding anniversary, the staff were so helpful, nothing was too much, we had a meal at the Mumbai restaurant, it was beautiful, we stayed in the Thurston suite, highly recommend this hotel ☺️, shopping centre two minute walk, the Hartlepool mariner museum is a five minute walk 👍
Myself and my husband stayed at the best western grand hotel to celebrate our Ruby wedding anniversary, the staff were so helpful, nothing was too much, we had a meal at the Mumbai restaurant, it was beautiful, we stayed in the Thurston suite, highly recommend this hotel ☺️, shopping centre two minute walk, the Hartlepool mariner museum is a five minute walk 👍
4
Karlie
3 ago 2024
·
Soggiorno di 1 notte
So basically we came in after getting married to be told we was in a normal bedroom but we ordered the suite. It got sorted in the end. Also the music from the bar kept me up quite late so don’t open your windows.. the bed was comfortable but the pillow was like rocks! The breakfast was ok I guess beans were cold. Then when we went to check out they tried to charge us again! So please double check and keep receipts
So basically we came in after getting married to be told we was in a normal bedroom but we ordered the suite. It got sorted in the end. Also the music from the bar kept me up quite late so don’t open your windows.. the bed was comfortable but the pillow was like rocks! The breakfast was ok I guess beans were cold. Then when we went to check out they tried to charge us again! So please double check and keep receipts
10
Ariel
7 dic 2024
·
Soggiorno di 1 notte
I really enjoyed my stay. The room was spacious and clean. The breakfast was good, they had a lot of options. Staff were all very friendly. I’d stay again.
I really enjoyed my stay. The room was spacious and clean. The breakfast was good, they had a lot of options. Staff were all very friendly. I’d stay again.
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4
Matthew
4 settimane fa
·
Soggiorno di 1 notte
Very tired, the rooms are a good size but definitely needs a refurbishment and a dust in places!
Very tired, the rooms are a good size but definitely needs a refurbishment and a dust in places!
6
Richard
16 set 2026
·
Soggiorno di 1 notte
Trouble getting hot water late in the evening for a shower. Was ok in the morning.
Trouble getting hot water late in the evening for a shower. Was ok in the morning.
10
Paul
13 set 2026
·
Soggiorno di 1 notte
Anther great room, spacious and clean.
Anther great room, spacious and clean.
4
Joanne
13 set 2026
·
Soggiorno di 1 notte
the hotel is in a great location, only a few mins walk from the train station and shopping centre, however, ti is tired and looks old. The rooms are spacious but mine had peeling wallpaper, damp patches, broken lights and a TV that didn't work. The kettle was dirty with really bad limescale all over it. The bathroom was dirty and the hand soap dispenser was empty. It has a lot of potential, but it needs completely refurbishing and a deep clean. It was not worth £99! A £50 price mark would have made more sense.
the hotel is in a great location, only a few mins walk from the train station and shopping centre, however, ti is tired and looks old. The rooms are spacious but mine had peeling wallpaper, damp patches, broken lights and a TV that didn't work. The kettle was dirty with really bad limescale all over it. The bathroom was dirty and the hand soap dispenser was empty. It has a lot of potential, but it needs completely refurbishing and a deep clean. It was not worth £99! A £50 price mark would have made more sense.
2
Jude
18 ago 2026
·
Soggiorno di 1 notte
Outdated. Not clean either. Showers too hot hard to regulate. Staff lovely property quite literately a run down hovel
Outdated. Not clean either. Showers too hot hard to regulate. Staff lovely property quite literately a run down hovel
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 23:00
Prima delle 11:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Prezzi per le prossime date
ottobre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
novembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-10-25: 119.59788268217468USD
- 2026-10-26: 101.67782755854034USD
- 2026-10-27: 107.50983185334778USD
- 2026-10-28: 115.24197251701355USD
- 2026-10-29: 104.01954136223603USD
- 2026-10-30: 98.06842427101135USD
- 2026-10-31: 92.10925347219086USD
- 2026-11-01: 100.07554157739258USD
- 2026-11-02: 104.04749850006867USD
- 2026-11-03: 101.0880516444397USD
- 2026-11-04: 101.64820325193787USD
- 2026-11-05: 92.76574178583527USD
- 2026-11-06: 92.98579951387025USD
- 2026-11-07: 99.82769770319366USD
- 2026-11-08: 85.8584991303177USD
- 2026-11-09: 90.9973801464615USD
- 2026-11-10: 102.18835738378144USD
- 2026-11-11: 100.07777301866913USD
- 2026-11-12: 88.34451280323029USD
- 2026-11-13: 94.85224197441102USD
- 2026-11-14: 114.54177873284912USD
- 2026-11-15: 81.84509382714845USD
- 2026-11-16: 91.0480364283142USD
- 2026-11-17: 101.35812443556976USD
- 2026-11-18: 97.58707417403411USD
- 2026-11-19: 87.86583872586823USD
- 2026-11-20: 94.03609019011688USD
- 2026-11-21: 102.52845126324463USD
- 2026-11-22: 84.72350773097992USD
- 2026-11-23: 95.85948549806214USD
- 2026-11-24: 103.17862998431397USD
- 2026-11-25: 99.07748885593415USD
- 2026-11-26: 88.8546578972168USD
- 2026-11-27: 108.839343375USD
- 2026-11-28: 107.83209985134889USD
- 2026-11-29: 88.80464283412171USD
- 2026-11-30: 94.96635326451874USD
- 2026-12-01: 89.92585230496216USD
- 2026-12-02: 91.75907963385772USD
- 2026-12-03: 79.82215124182892USD
- 2026-12-04: 77.64824011221313USD
- 2026-12-05: 87.82436469662476USD
- 2026-12-06: 88.29613926015473USD
- 2026-12-07: 89.91495158608247USD
- 2026-12-08: 91.85909266088105USD
- 2026-12-09: 86.8585952022171USD
- 2026-12-10: 77.87913871204377USD
- 2026-12-11: 78.74185152772522USD
- 2026-12-12: 97.11694968010711USD
- 2026-12-13: 77.9916426804657USD
- 2026-12-14: 76.88618154231263USD
- 2026-12-15: 91.73545713482666USD
- 2026-12-16: 86.99414029799652USD
- 2026-12-17: 85.73378635675049USD
- 2026-12-18: 76.87903409056092USD
- 2026-12-19: 80.87943547732544USD
- 2026-12-20: 77.87913871204377USD
- 2026-12-21: 74.18883926605224USD
- 2026-12-22: 86.90742187321473USD
- 2026-12-23: 86.80408305823516USD
- 2026-12-24: 79.87219195367432USD
- 2026-12-25: 76.87189518839264USD
Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Questa struttura accetta solo pagamenti con carta di credito; non si accettano contanti
- La struttura è dotata di un estintore antincendio
- Per informazioni sulla politica sulla privacy di Best Western, visita www.bestwestern.com/content/best-western/it_IT/legal/privacy-policy.html.
- Costo colazione preparata su ordinazione: 9.50 GBP a persona (importo approssimativo).
- Supplemento per animali domestici: 10.00 GBP ad animale, a notte
- Non vengono richiesti supplementi per gli animali di servizio
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Parcheggio
Ristorante
Camere non fumatori
Lavanderia a secco
Servizio di pulizia
Servizio banchetti
Servizi
Lavanderia a secco
Servizio di pulizia
Servizio banchetti
Lavanderia self-service
24-Hour Front Desk
Parcheggio
Parcheggio
Informazioni generali
Ristorante
Camere non fumatori
Family room
Snack Bar/Deli
Internet
Wi-fi gratuito