Sofitel Marrakech Palais Impérial & Spa
From
333 USD
a notte
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From
333 USD
a notte
Informazioni su questa struttura
Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Grazie ad un'ampia gamma di servizi, che includono 4 piscine all'aperto, 2 vasche idromassaggio e una discoteca il divertiment...
Servizi
Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Grazie ad un'ampia gamma di servizi, che includono 4 piscine all'aperto, 2 vasche idromassaggio e una discoteca il divertimento è assicurato. Questo hotel in stile Art Déco propone il Wi-Fi gratuito, servizi di concierge e un servizio babysitter a pagamento. Gli ospiti potranno utilizzare la navetta locale gratuita che opera all'interno di 10 km.
Servizi per le aziende
Potrai usufruire di un business center, servizio auto o limousine e quotidiani gratuiti nella hall. Stai pianificando un evento a Marrakesh? Presso un hotel avrai a disposizione 51 metri quadrati di spazio con un'area per conferenze e 6 sale riunioni. Potrai usufruire di una navetta da e per l'aeroporto 24 ore su 24 a pagamento; inoltre, in loco troverai il un parcheggio con servizio di ritiro e riconsegna auto gratuito.
Ristorazione
Mangia un boccone da Le Jardin, uno dei 5 ristoranti disponibili presso un hotel, oppure non uscire e approfitta del servizio in camera 24 ore su 24. Desideri rilassarti con un drink rinfrescante? Troverai un bar a bordo piscina e 3 bar/lounge. La colazione a buffet è servita nei giorni feriali dalle ore 07:00 alle ore 10:30 e nel fine settimana dalle ore 07:00 alle ore 11:00, dietro pagamento di un supplemento.
Camere
Rilassati in una delle 157 camere della struttura, complete di minibar e lettore DVD. Riposati su un comodo letto con materasso a doppio strato, completo di copriletto in piuma e biancheria da letto di alta qualità. Le camere sono dotate di balcone. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV LCD è l'ideale per concedersi un po' di svago. I bagni dispongono di set di cortesia firmati e asciugacapelli.
Posizione
Situato nel centro di Marrakesh, Sofitel Marrakech Palais Imperial & Spa dista meno di un quarto d'ora a piedi da Moschea Koutoubia e da Centro Commerciale Menara Mall. Questo hotel per famiglie dista 1,4 km da Piazza Jemaa el-Fnaa e 1,9 km da Palazzo Dar el Bacha.
Nelle vicinanze
Bab El Djedid(0.1 miglia)
Le Grand Casino de La Mamounia(0.2 miglia)
Cyber Park(0.3 miglia)
Casinò di Marrakech(0.4 miglia)
Moschea Koutoubia(0.5 miglia)
Avenue Mohammed VI(0.6 miglia)
Centro Commerciale Menara Mall(0.7 miglia)
Palazzo Dar el Bacha(0.8 miglia)
Piazza Jemaa el-Fnaa(0.8 miglia)
Bab Agnaou(0.9 miglia)
Les Bains de Marrakech(0.9 miglia)
Place du 16 Novembre(0.9 miglia)
Place de la Jeunesse(0.9 miglia)
Royal Tennis Harti(0.9 miglia)
Souk El Bahja(0.9 miglia)
L'aeroporto più comodo per raggiungere Sofitel Marrakech Palais Imperial & Spa è Aeroporto di Marrakech (RAK)(3 miglia)
Parcheggio
Ristorante
Piscina
Business center
Servizio in camera
Parcheggio valet
Posizione
Rue Haroun Errachid - Quartier Hivernage, Marrakesh, Marocco
Bab El Djedid (0.1 miglia)
Le Grand Casino de La Mamounia (0.2 miglia)
Cyber Park (0.3 miglia)
Casinò di Marrakech (0.4 miglia)
Moschea Koutoubia (0.5 miglia)
Avenue Mohammed VI (0.6 miglia)
Opzioni camera
9
Suite Junior, 1 letto king, terrazzo (Contemporary )
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
463 ft²
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
8
Suite Junior, 1 letto king (Hivernage view)
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
603 ft²
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
13
Suite Junior, 1 letto king (Contemporary)
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
463 ft²
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
6
Camera Superior, balcone
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Singoli
Posti letto: 2
323 ft²
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
7
Camera Deluxe, 2 letti singoli, balcone (Garden Side)
Dettagli della camera
2 Letti Singoli
Posti letto: 2
323 ft²
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
6
Suite Junior, 1 letto king (Atlas)
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
534 ft²
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
15
Suite, 1 letto king, balcone, vista piscina (Prestige Agdal or Atlas view)
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
463 ft²
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
12
Suite Presidenziale, 2 camere da letto, terrazzo
Dettagli della camera
2 Letti Matrimoniali Extra Large
Posti letto: 4
1921 ft²
BalconeZona pranzo separataAria condizionataRiscaldamentoWi-Fi (gratuito)
12
Attico, letti multipli, terrazzo (Koutoubia View)
Dettagli della camera
2 Letti Matrimoniali Extra Large
Posti letto: 4
2239 ft²
BalconeZona pranzo separataAria condizionataRiscaldamentoWi-Fi (gratuito)
10
Camera Deluxe, 1 letto king, balcone (Contemporary)
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
431 ft²
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
8
Suite, 2 letti matrimoniali, balcone (Pool or Atlas view)
Dettagli della camera
2 Letti Matrimoniali Alla Francese
Posti letto: 4
463 ft²
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
12
Suite Superior, 1 letto king (Prestige)
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
890 ft²
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
15
Camera Classic, 1 letto king, balcone (Contemporary)
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
355 ft²
BalconeAria condizionataRiscaldamentoWi-Fi (gratuito)
Recensioni degli ospiti su Sofitel Marrakech Palais Impérial & Spa
8.1
Molto buono
Sulla base di 840 recensioni verificate
Per quale tipo di viaggio viene scelta la struttura?
Lavoro
10%
In coppia
40%
Famiglia
23%
Gruppo
21%
In solitaria
3%
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Al Sofitel Marrakech Palais Impérial & Spa, gli ospiti apprezzano costantemente la bellezza dei giardini, le piscine impressionanti e la posizione centrale, mentre il feedback sul servizio, la cura delle camere e le politiche varia ampiamente, creando un'esperienza mista che dipende fortemente dalle aspettative e dalla posizione della camera.
Mostra di piùTi è stato utile?
Cosa pensano gli ospiti
Al Sofitel Marrakech Palais Impérial & Spa, gli ospiti apprezzano costantemente la bellezza dei giardini, le piscine impressionanti e la posizione centrale, mentre il feedback sul servizio, la cura delle camere e le politiche varia ampiamente, creando un'esperienza mista che dipende fortemente dalle aspettative e dalla posizione della camera.
La colazione spicca, e molti ospiti trovano il personale accogliente e disponibile. Le principali fonti di frustrazione includono il check-in lento o disorganizzato, il rumore proveniente dalla vita notturna nelle vicinanze e politiche rigide o poco chiare sull'accesso alla piscina e sul cibo o sulle bevande provenienti dall'esterno. Ci si può aspettare strutture eleganti e una posizione centrale, ma la coerenza del servizio e l'assegnazione della camera possono influenzare il soggiorno.
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Servizi
Gli ospiti lodano costantemente le piscine, i giardini e le strutture in generale. Alcuni menzionano l'accesso limitato alla piscina più piccola riscaldata e un'esperienza mista con la spa e la vita notturna in loco.
Recensioni degli ospiti correlate
6
Neil
10 ott 2024
·
Soggiorno di 5 notti
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
8
Tanweer
13 mar 2024
·
Soggiorno di 3 notti
Stunning building and is high end luxury in the lobbies and stunning grounds, but room was very basic compared to the expected standards. Staff super friendly, respectful and helpful. Bed was so great and comfortable. Just felt for the price and expected 5 star experience it fell short of the mark for me.
Stunning building and is high end luxury in the lobbies and stunning grounds, but room was very basic compared to the expected standards. Staff super friendly, respectful and helpful. Bed was so great and comfortable. Just felt for the price and expected 5 star experience it fell short of the mark for me.
10
Mariana
13 ott 2025
·
Soggiorno di 2 notti
Love the heated pool and the location!
Love the heated pool and the location!
8
Duncan
2 nov 2024
·
Soggiorno di 4 notti
At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill. Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible. I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill. Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible. I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
10
Sean
29 set 2025
·
Soggiorno di 6 notti
Fantastic facilities, service and location. Will be back again soon.
Fantastic facilities, service and location. Will be back again soon.
6
Adam
14 ott 2025
·
Soggiorno di 5 notti
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
8
richard
31 mar 2025
·
Soggiorno di 2 notti
The Hotel facilities are excellent. However, staff and service are just about average. Service is slow. Finding table at breakfast or a seat by the pool was very difficult. Staff were less than helpful in this respect. We stayed in a suite. Cost high but service did not match this
The Hotel facilities are excellent. However, staff and service are just about average. Service is slow. Finding table at breakfast or a seat by the pool was very difficult. Staff were less than helpful in this respect. We stayed in a suite. Cost high but service did not match this
10
patricia
10 apr 2025
·
Soggiorno di 3 notti
Very well located, Confortable rooms, beautiful gardens
Very well located, Confortable rooms, beautiful gardens
10
Manishkumar
30 nov 2025
·
Soggiorno di 4 notti
Good location and excellent facilities
Good location and excellent facilities
10
Jennelle
14 set 2024
·
Soggiorno di 1 notte
They took such good care of us great beds and pool. I slept so well. Spa is wonderful and well priced. Gift shop is great walking distance to a few malls and such. Carriage ride close by. We definitely felt safe and cared for.
They took such good care of us great beds and pool. I slept so well. Spa is wonderful and well priced. Gift shop is great walking distance to a few malls and such. Carriage ride close by. We definitely felt safe and cared for.
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Pulizia
Il feedback sulla pulizia è variabile: molti notano camere e aree comuni molto pulite, mentre altri segnalano moquette sporca, bagni ammuffiti e un servizio di pulizia incoerente.
Recensioni degli ospiti correlate
10
Ruifeng
13 ott 2024
·
Soggiorno di 3 notti
Clean, very good breakfast, good location
Clean, very good breakfast, good location
6
Ali
2 set 2024
·
Soggiorno di 3 notti
While we loved our stay in Marrakech, the Sofitel brand here was not up to par. The housekeeping and wait staff are very kind and service-oriented. I won’t go into the details, but I believe that upkeep needs to become first priority in order to keep the Sofitel brand to standard. The appearance and lobby feel Sofitel, the inside is Best Western.
While we loved our stay in Marrakech, the Sofitel brand here was not up to par. The housekeeping and wait staff are very kind and service-oriented. I won’t go into the details, but I believe that upkeep needs to become first priority in order to keep the Sofitel brand to standard. The appearance and lobby feel Sofitel, the inside is Best Western.
10
Naryis
12 dic 2025
·
Soggiorno di 1 notte
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
4
MANUEL
22 dic 2025
·
Soggiorno di 2 notti
Ruidosa, alfombra sucia, baño deteriorados.
Ruidosa, alfombra sucia, baño deteriorados.
4
Adriana
17 mag 2025
·
Soggiorno di 3 notti
Very dirty, shower didn’t drain, bathroom was moldy, floor was filthy, service horrendous.
Very dirty, shower didn’t drain, bathroom was moldy, floor was filthy, service horrendous.
10
Roberto
22 nov 2025
·
Soggiorno di 7 notti
Room was exceptional and very clean. Without exception the staff were friendly, helpful and respectful.
Room was exceptional and very clean. Without exception the staff were friendly, helpful and respectful.
10
NORA
4 set 2024
·
Soggiorno di 1 notte
Nous avons été acceuilli part une charmante demoiselle le 31 aout, l'ensemble du personnel est au petit soin. La chambre que nous avons eu etait trés propre, bien équipée et agréable, côté piscine avec un joli bacon, un vrai bonheur. Le petit dejuener au top avec des produits de qualité, et bravo a notre cuisto ( le monsieur qui prépare les oeufs )chanteur qui met l'ambiance et un magnifique sourire !!! L'hôtel est situé dans un quartier très prisé de Marrakech non loin de la place Djamel Efna et le soir, nous avons pu sortir a pied a coté de restaurants et de l'annimation nocture de cette jolie ville Marocaine. Merci pour votre acceuil chalereux Houria & Nora
Nous avons été acceuilli part une charmante demoiselle le 31 aout, l'ensemble du personnel est au petit soin. La chambre que nous avons eu etait trés propre, bien équipée et agréable, côté piscine avec un joli bacon, un vrai bonheur. Le petit dejuener au top avec des produits de qualité, et bravo a notre cuisto ( le monsieur qui prépare les oeufs )chanteur qui met l'ambiance et un magnifique sourire !!! L'hôtel est situé dans un quartier très prisé de Marrakech non loin de la place Djamel Efna et le soir, nous avons pu sortir a pied a coté de restaurants et de l'annimation nocture de cette jolie ville Marocaine. Merci pour votre acceuil chalereux Houria & Nora
10
CATHERINE
14 set 2024
·
Soggiorno di 2 notti
Beautiful clean property, close to all major monuments, friendly professional staff. Will definitely go back.
Beautiful clean property, close to all major monuments, friendly professional staff. Will definitely go back.
8
Siddik
22 dic 2024
·
Soggiorno di 5 notti
Nous sommes arrivés mardi et reparti dimanche le problème à notre arrivée belle accueil ensuite une fois installé ce n’était plus la même obligé de réclamer des serviettes car nous étions 2 et on nous mettait 1 seule serviette, nous avons réclamé du café 3 jours de suite et rien pour finir la réception que j’ai eut au téléphone me répond que le café est payant j’ai répondu ce n’est pas la question quand on prend une suite à plus de 500€ la nuit on n’est pas à un café près.
Nous sommes arrivés mardi et reparti dimanche le problème à notre arrivée belle accueil ensuite une fois installé ce n’était plus la même obligé de réclamer des serviettes car nous étions 2 et on nous mettait 1 seule serviette, nous avons réclamé du café 3 jours de suite et rien pour finir la réception que j’ai eut au téléphone me répond que le café est payant j’ai répondu ce n’est pas la question quand on prend une suite à plus de 500€ la nuit on n’est pas à un café près.
4
Jocelyn
29 gen 2025
·
Soggiorno di 7 notti
The staff was extremely non responsive and unaccommodating. We had several basic requests and the staff took sometimes over 2 hrs to respond. The housekeeping was HORRIBLE!!! Floor was not vacuumed. No wash cloths, linens on the bed were not changed daily. Coffee pot not cleaned and water wasn’t refreshed. The men that worked at the front desk were VERY RUDE and abrasive, from being questioned. I was not happy with this property.
The staff was extremely non responsive and unaccommodating. We had several basic requests and the staff took sometimes over 2 hrs to respond. The housekeeping was HORRIBLE!!! Floor was not vacuumed. No wash cloths, linens on the bed were not changed daily. Coffee pot not cleaned and water wasn’t refreshed. The men that worked at the front desk were VERY RUDE and abrasive, from being questioned. I was not happy with this property.
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Camere
Le camere sono spesso confortevoli e spaziose, con buoni letti e viste piacevoli. Diversi ospiti segnalano rumore dalla vita notturna nelle vicinanze, un arredamento scuro o datato, discrepanze tra la vista richiesta e quella effettiva al check-in e piccole problematiche di manutenzione.
Recensioni degli ospiti correlate
10
Laetitia
20 mar 2025
·
Soggiorno di 4 notti
J ai réservé une chambre de luxe avec vue et j ai eu une chambre avec vue sur la route Donc on a demandé à changer de chambre et cela avec un supplément La 2 eme chambre était super avec vue jardin et piscine et très confortable
J ai réservé une chambre de luxe avec vue et j ai eu une chambre avec vue sur la route Donc on a demandé à changer de chambre et cela avec un supplément La 2 eme chambre était super avec vue jardin et piscine et très confortable
6
Neil
10 ott 2024
·
Soggiorno di 5 notti
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
8
Willi
5 mag 2025
·
Soggiorno di 4 notti
Leider erhielten wir nicht exakt das von uns gebuchte Zimmer: Gebucht: Balkon mit Aussicht Erhalten: Terrasse im Parterre mit Blick zur Strasse Ansonsten alles bestens: Sehr nettes, hilfsbereites Personal, guter Duft im ganzen Hotel, sehr schöne Aussenanlagen mit Pools…
Leider erhielten wir nicht exakt das von uns gebuchte Zimmer: Gebucht: Balkon mit Aussicht Erhalten: Terrasse im Parterre mit Blick zur Strasse Ansonsten alles bestens: Sehr nettes, hilfsbereites Personal, guter Duft im ganzen Hotel, sehr schöne Aussenanlagen mit Pools…
10
Naryis
12 dic 2025
·
Soggiorno di 1 notte
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
6
Jawher Ben
31 ago 2024
·
Soggiorno di 3 notti
I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.
I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.
8
Tanweer
13 mar 2024
·
Soggiorno di 3 notti
Stunning building and is high end luxury in the lobbies and stunning grounds, but room was very basic compared to the expected standards. Staff super friendly, respectful and helpful. Bed was so great and comfortable. Just felt for the price and expected 5 star experience it fell short of the mark for me.
Stunning building and is high end luxury in the lobbies and stunning grounds, but room was very basic compared to the expected standards. Staff super friendly, respectful and helpful. Bed was so great and comfortable. Just felt for the price and expected 5 star experience it fell short of the mark for me.
8
rusmir
23 gen 2025
·
Soggiorno di 6 notti
Breakfast was amazing, mattress horrible. They moved us to different room it was slightly better
Breakfast was amazing, mattress horrible. They moved us to different room it was slightly better
10
patricia
10 apr 2025
·
Soggiorno di 3 notti
Very well located, Confortable rooms, beautiful gardens
Very well located, Confortable rooms, beautiful gardens
2
David
30 mag 2024
·
Soggiorno di 2 notti
Notre séjour à Marrakech a été totalement déconcertant. En raison d'un séminaire de start-up, les prix avaient été multipliés par quatre, et nous avons payé 1250 € pour deux nuits sans petit-déjeuner. Le pire, c'est que l'hôtel se trouve en face d'une discothèque, rendant impossible tout sommeil avant 4 heures du matin. Après nos réclamations, le directeur Amine a changé nos chambres. Cependant, la nouvelle chambre était également située en face de la discothèque, mais à un étage supérieur. Nous avons voulu quitter l'établissement pour changer d'hôtel, mais le directeur nous a informés qu'un remboursement n'était pas possible car nous avions réservé via Hotels.com, et que nous devions donc terminer notre séjour. Il nous a offert une remise de 20 % sur les extras, soit 90 €, pour un total de 1600 € réglés pour deux nuits. Je déconseille fortement cet établissement si vous souhaitez dormir au calme. Le directeur nous a clairement indiqué que la direction du groupe Accor était au courant du problème, mais en attendant, ils encaissent des prix exorbitants sans prévenir les clients.
Notre séjour à Marrakech a été totalement déconcertant. En raison d'un séminaire de start-up, les prix avaient été multipliés par quatre, et nous avons payé 1250 € pour deux nuits sans petit-déjeuner. Le pire, c'est que l'hôtel se trouve en face d'une discothèque, rendant impossible tout sommeil avant 4 heures du matin. Après nos réclamations, le directeur Amine a changé nos chambres. Cependant, la nouvelle chambre était également située en face de la discothèque, mais à un étage supérieur. Nous avons voulu quitter l'établissement pour changer d'hôtel, mais le directeur nous a informés qu'un remboursement n'était pas possible car nous avions réservé via Hotels.com, et que nous devions donc terminer notre séjour. Il nous a offert une remise de 20 % sur les extras, soit 90 €, pour un total de 1600 € réglés pour deux nuits. Je déconseille fortement cet établissement si vous souhaitez dormir au calme. Le directeur nous a clairement indiqué que la direction du groupe Accor était au courant du problème, mais en attendant, ils encaissent des prix exorbitants sans prévenir les clients.
6
Mousa
18 set 2024
·
Soggiorno di 2 notti
The property is expensive. The room is dull and dark. There isn’t much sunshine entering the room from the windows. Surprised to know that there was no bidet in the suite. There is a lot of not utilized space allocation in the lobby and corridors. Not the best of experience.
The property is expensive. The room is dull and dark. There isn’t much sunshine entering the room from the windows. Surprised to know that there was no bidet in the suite. There is a lot of not utilized space allocation in the lobby and corridors. Not the best of experience.
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Servizio
Molti ospiti elogiano il personale cordiale e disponibile. Tuttavia, segnalazioni ricorrenti denunciano un check-in lento o disorganizzato, una risposta incoerente, occasionale scortesia o un'applicazione delle politiche eccessivamente rigida e alcuni problemi di fatturazione.
Recensioni degli ospiti correlate
6
roderick
16 mar 2025
·
Soggiorno di 6 notti
It is a wonderful hotel, only let down by downright unhelpful and inefficient reception staff. They should realise that the guests are their most important asset and attend to them with a little more alacrity
It is a wonderful hotel, only let down by downright unhelpful and inefficient reception staff. They should realise that the guests are their most important asset and attend to them with a little more alacrity
10
Roberto
22 nov 2025
·
Soggiorno di 7 notti
Room was exceptional and very clean. Without exception the staff were friendly, helpful and respectful.
Room was exceptional and very clean. Without exception the staff were friendly, helpful and respectful.
2
Rafic
24 ago 2024
·
Soggiorno di 1 notte
The check in was very slow and unorganised, I had to go through three persons, after an hour of wait, I asked for the manager and this is when I was able to check in.
The check in was very slow and unorganised, I had to go through three persons, after an hour of wait, I asked for the manager and this is when I was able to check in.
4
lamiae
27 ott 2025
·
Soggiorno di 1 notte
Dommage Que les halls de l hitel et les chambres sont un peu sombre Les placards ont besoin d un peu d entretien Le seule soucis c est au niveau de Check in c était long et nous avons eu la chambre qu a 16h Sinon c est bon
Dommage Que les halls de l hitel et les chambres sont un peu sombre Les placards ont besoin d un peu d entretien Le seule soucis c est au niveau de Check in c était long et nous avons eu la chambre qu a 16h Sinon c est bon
6
Adam
14 ott 2025
·
Soggiorno di 5 notti
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
10
velmurugan
23 dic 2024
·
Soggiorno di 2 notti
Best hotel i have ever stayed. Amazing service and you were made to feel luxury from the checkin to check out. All staffs friendly and got personalised service. Location is perfect and worth the amount you pay. it made the holiday special
Best hotel i have ever stayed. Amazing service and you were made to feel luxury from the checkin to check out. All staffs friendly and got personalised service. Location is perfect and worth the amount you pay. it made the holiday special
6
mithu
7 dic 2024
·
Soggiorno di 1 notte
You need to be careful about their charges. My room was paid in advance via Expedia. I had to pay only local tax. They took the credit card info as a hold and one day after I see that they have charged the whole amount t again via my credit card. Fortunately I was coming back to Marrakech again and complained and they reversed the charge. If I left the country I’m sure it would have been a headache to get a refund. Please make sure that they do not double charge you. Other than that the service was good.
You need to be careful about their charges. My room was paid in advance via Expedia. I had to pay only local tax. They took the credit card info as a hold and one day after I see that they have charged the whole amount t again via my credit card. Fortunately I was coming back to Marrakech again and complained and they reversed the charge. If I left the country I’m sure it would have been a headache to get a refund. Please make sure that they do not double charge you. Other than that the service was good.
10
Carey
24 giu 2025
·
Soggiorno di 3 notti
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
8
Shabaz M
1 dic 2024
·
Soggiorno di 3 notti
Staff at the hotel are way laid back, no rush in getting things solved especially when you need to get things done.
Staff at the hotel are way laid back, no rush in getting things solved especially when you need to get things done.
6
Shaheen
29 lug 2025
·
Soggiorno di 3 notti
Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
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Posizione
Posizione centrale e comoda, vicino alle principali attrazioni e con facile accesso ai taxi. Alcune recensioni avvertono del rumore notturno proveniente dai bar e da un nightclub nelle vicinanze.
Recensioni degli ospiti correlate
10
Ruifeng
13 ott 2024
·
Soggiorno di 3 notti
Clean, very good breakfast, good location
Clean, very good breakfast, good location
8
Hassan
11 lug 2025
·
Soggiorno di 8 notti
Er nydelig sted men helt utrolig beliggenhet! Sentralt mye fint rundt hotellet ligger i et fint området. Hotellet i seg selv er vakkert med fine fasiliteter og nydelige rom! Det som drar dette hotellet ned fra 5/5 til 4/5 for meg er reglen på mat og drikke. Det var ikke lov og ta med noe form for mat inn på hotellet. Alt på hotellet var utrolig priset. 1 liter med vann og 0,33 ML cola kostet oss 25 euro! Dette syns jeg var litt i overkant.
Er nydelig sted men helt utrolig beliggenhet! Sentralt mye fint rundt hotellet ligger i et fint området. Hotellet i seg selv er vakkert med fine fasiliteter og nydelige rom! Det som drar dette hotellet ned fra 5/5 til 4/5 for meg er reglen på mat og drikke. Det var ikke lov og ta med noe form for mat inn på hotellet. Alt på hotellet var utrolig priset. 1 liter med vann og 0,33 ML cola kostet oss 25 euro! Dette syns jeg var litt i overkant.
6
Jawher Ben
31 ago 2024
·
Soggiorno di 3 notti
I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.
I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.
10
Youssef MHamdi
28 ago 2024
·
Soggiorno di 4 notti
Lovely location and wonderful staff in all departments.
Lovely location and wonderful staff in all departments.
10
Savvas
10 apr 2024
·
Soggiorno di 5 notti
Nicely located at a quiet neighbourhood and still possible to walk to the city centre. Personnel was very helpful and friendly and the breakfast quite good quality and choice.
Nicely located at a quiet neighbourhood and still possible to walk to the city centre. Personnel was very helpful and friendly and the breakfast quite good quality and choice.
10
patricia
10 apr 2025
·
Soggiorno di 3 notti
Very well located, Confortable rooms, beautiful gardens
Very well located, Confortable rooms, beautiful gardens
10
Jose Rodrigo
27 lug 2024
·
Soggiorno di 2 notti
Ubicación excelente, el área de la alberca y sus jardines está excelente. Caminando en 15 minutos está cerca muchísimas cosas turísticas
Ubicación excelente, el área de la alberca y sus jardines está excelente. Caminando en 15 minutos está cerca muchísimas cosas turísticas
2
David
30 mag 2024
·
Soggiorno di 2 notti
Notre séjour à Marrakech a été totalement déconcertant. En raison d'un séminaire de start-up, les prix avaient été multipliés par quatre, et nous avons payé 1250 € pour deux nuits sans petit-déjeuner. Le pire, c'est que l'hôtel se trouve en face d'une discothèque, rendant impossible tout sommeil avant 4 heures du matin. Après nos réclamations, le directeur Amine a changé nos chambres. Cependant, la nouvelle chambre était également située en face de la discothèque, mais à un étage supérieur. Nous avons voulu quitter l'établissement pour changer d'hôtel, mais le directeur nous a informés qu'un remboursement n'était pas possible car nous avions réservé via Hotels.com, et que nous devions donc terminer notre séjour. Il nous a offert une remise de 20 % sur les extras, soit 90 €, pour un total de 1600 € réglés pour deux nuits. Je déconseille fortement cet établissement si vous souhaitez dormir au calme. Le directeur nous a clairement indiqué que la direction du groupe Accor était au courant du problème, mais en attendant, ils encaissent des prix exorbitants sans prévenir les clients.
Notre séjour à Marrakech a été totalement déconcertant. En raison d'un séminaire de start-up, les prix avaient été multipliés par quatre, et nous avons payé 1250 € pour deux nuits sans petit-déjeuner. Le pire, c'est que l'hôtel se trouve en face d'une discothèque, rendant impossible tout sommeil avant 4 heures du matin. Après nos réclamations, le directeur Amine a changé nos chambres. Cependant, la nouvelle chambre était également située en face de la discothèque, mais à un étage supérieur. Nous avons voulu quitter l'établissement pour changer d'hôtel, mais le directeur nous a informés qu'un remboursement n'était pas possible car nous avions réservé via Hotels.com, et que nous devions donc terminer notre séjour. Il nous a offert une remise de 20 % sur les extras, soit 90 €, pour un total de 1600 € réglés pour deux nuits. Je déconseille fortement cet établissement si vous souhaitez dormir au calme. Le directeur nous a clairement indiqué que la direction du groupe Accor était au courant du problème, mais en attendant, ils encaissent des prix exorbitants sans prévenir les clients.
10
Carey
24 giu 2025
·
Soggiorno di 3 notti
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
10
adam
29 apr 2024
·
Soggiorno di 7 notti
Very nice and clean friendly staff it has everything you need to enjoy your holiday close to main old city and shopping areas and restaurants and clubs amazing views. I love it
Very nice and clean friendly staff it has everything you need to enjoy your holiday close to main old city and shopping areas and restaurants and clubs amazing views. I love it
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Ristorazione
La colazione è spesso elogiata per la qualità e la varietà. Diversi ospiti notano un servizio lento al bar o durante la colazione, scelte limitate per la cena con menu QR, prezzi elevati e regole rigide contro il cibo e le bevande provenienti dall'esterno.
Recensioni degli ospiti correlate
6
Neil
10 ott 2024
·
Soggiorno di 5 notti
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
8
Hassan
11 lug 2025
·
Soggiorno di 8 notti
Er nydelig sted men helt utrolig beliggenhet! Sentralt mye fint rundt hotellet ligger i et fint området. Hotellet i seg selv er vakkert med fine fasiliteter og nydelige rom! Det som drar dette hotellet ned fra 5/5 til 4/5 for meg er reglen på mat og drikke. Det var ikke lov og ta med noe form for mat inn på hotellet. Alt på hotellet var utrolig priset. 1 liter med vann og 0,33 ML cola kostet oss 25 euro! Dette syns jeg var litt i overkant.
Er nydelig sted men helt utrolig beliggenhet! Sentralt mye fint rundt hotellet ligger i et fint området. Hotellet i seg selv er vakkert med fine fasiliteter og nydelige rom! Det som drar dette hotellet ned fra 5/5 til 4/5 for meg er reglen på mat og drikke. Det var ikke lov og ta med noe form for mat inn på hotellet. Alt på hotellet var utrolig priset. 1 liter med vann og 0,33 ML cola kostet oss 25 euro! Dette syns jeg var litt i overkant.
10
Naryis
12 dic 2025
·
Soggiorno di 1 notte
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
10
SHASHI
4 nov 2024
·
Soggiorno di 4 notti
Excellent property, very good breakfast
Excellent property, very good breakfast
10
Agustín Gerardo
10 nov 2025
·
Soggiorno di 1 notte
En general todo muy bien. Solo que el desayuno lo abren a determinada hora (me parece que a las 7am) y a esa hora no puedes pedir todo lo que se supone que incluye. En el caso concreto, no nos dejaron pedir huevos benedictinos, porque no tenían los insumos hasta las 8am.
En general todo muy bien. Solo que el desayuno lo abren a determinada hora (me parece que a las 7am) y a esa hora no puedes pedir todo lo que se supone que incluye. En el caso concreto, no nos dejaron pedir huevos benedictinos, porque no tenían los insumos hasta las 8am.
8
Duncan
2 nov 2024
·
Soggiorno di 4 notti
At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill. Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible. I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill. Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible. I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
6
Thamir
10 ott 2024
·
Soggiorno di 7 notti
LIKED: super friendly staff and helpful, location is great, beautiful grounds DISLIKED: Not allowed to bring in outside food. One of us is Gluten Free and kids are picky eaters so options are limited at the hotel. I understand not having outside food in the lobby or grounds but in the privacy of your own room? For a 5 star resort this was very strange and we have stayed at several accor properties and are accor members. This is the first time we experinced this. If you are ok with only eating at the hotel then this place is amazing. If you like freedom to choose I would select else where.
LIKED: super friendly staff and helpful, location is great, beautiful grounds DISLIKED: Not allowed to bring in outside food. One of us is Gluten Free and kids are picky eaters so options are limited at the hotel. I understand not having outside food in the lobby or grounds but in the privacy of your own room? For a 5 star resort this was very strange and we have stayed at several accor properties and are accor members. This is the first time we experinced this. If you are ok with only eating at the hotel then this place is amazing. If you like freedom to choose I would select else where.
10
NORA
4 set 2024
·
Soggiorno di 1 notte
Nous avons été acceuilli part une charmante demoiselle le 31 aout, l'ensemble du personnel est au petit soin. La chambre que nous avons eu etait trés propre, bien équipée et agréable, côté piscine avec un joli bacon, un vrai bonheur. Le petit dejuener au top avec des produits de qualité, et bravo a notre cuisto ( le monsieur qui prépare les oeufs )chanteur qui met l'ambiance et un magnifique sourire !!! L'hôtel est situé dans un quartier très prisé de Marrakech non loin de la place Djamel Efna et le soir, nous avons pu sortir a pied a coté de restaurants et de l'annimation nocture de cette jolie ville Marocaine. Merci pour votre acceuil chalereux Houria & Nora
Nous avons été acceuilli part une charmante demoiselle le 31 aout, l'ensemble du personnel est au petit soin. La chambre que nous avons eu etait trés propre, bien équipée et agréable, côté piscine avec un joli bacon, un vrai bonheur. Le petit dejuener au top avec des produits de qualité, et bravo a notre cuisto ( le monsieur qui prépare les oeufs )chanteur qui met l'ambiance et un magnifique sourire !!! L'hôtel est situé dans un quartier très prisé de Marrakech non loin de la place Djamel Efna et le soir, nous avons pu sortir a pied a coté de restaurants et de l'annimation nocture de cette jolie ville Marocaine. Merci pour votre acceuil chalereux Houria & Nora
6
Salima
13 gen 2026
·
Soggiorno di 3 notti
Frokosten var magisk ! Men det var mye rot med baggasjen min og innsjekking da jeg ble trukket og betalt for en annen person .
Frokosten var magisk ! Men det var mye rot med baggasjen min og innsjekking da jeg ble trukket og betalt for en annen person .
2
Tristram James
22 set 2025
·
Soggiorno di 7 notti
What a crashing disappointment. In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review. Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed... ...but crumbs, the management, policies, and F&B staff were beyond woeful. Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately. Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.
What a crashing disappointment. In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review. Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed... ...but crumbs, the management, policies, and F&B staff were beyond woeful. Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately. Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.
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10
andrea
17 giu 2026
·
Soggiorno di 4 notti
STRUTTURA MOLTO CURATA E PULITISSIMA. LE ZONE COMUNI ERANO TENUTE MOLTO BENE. ENTRATA E ZONA PISCINA SOPRATTUTTO. LA CAMERA UN PO' LONTANA DA TUTTO (ERA L'ULTIMA DELL'HOTEL) E PRATICAMENTE C'ERA DEL DISTURBO NOTTURNO IN QUANTO L'HOTEL VICINISSIMO SUL TERRAZZO AVEVA MOLTO MUSICA ALTA. COLAZIONE PERFETTA. PERSONALE SEMPRE GENTILE E ACCOGLIENTE E ALCUNI DAVVERO ATTENTI. UNICA NOTA NEGATIVA UN PO' IL TERRAZZO NON DEL TUTTO PULITO ANCHE SE MOLTO GRANDE. E LA TELEVISIONE IN CAMERA CHE POSIZIONATA SU UNA PARETE ERA IMPOSSIBILE DA VEDERE DAL LETTO.
STRUTTURA MOLTO CURATA E PULITISSIMA. LE ZONE COMUNI ERANO TENUTE MOLTO BENE. ENTRATA E ZONA PISCINA SOPRATTUTTO. LA CAMERA UN PO' LONTANA DA TUTTO (ERA L'ULTIMA DELL'HOTEL) E PRATICAMENTE C'ERA DEL DISTURBO NOTTURNO IN QUANTO L'HOTEL VICINISSIMO SUL TERRAZZO AVEVA MOLTO MUSICA ALTA. COLAZIONE PERFETTA. PERSONALE SEMPRE GENTILE E ACCOGLIENTE E ALCUNI DAVVERO ATTENTI. UNICA NOTA NEGATIVA UN PO' IL TERRAZZO NON DEL TUTTO PULITO ANCHE SE MOLTO GRANDE. E LA TELEVISIONE IN CAMERA CHE POSIZIONATA SU UNA PARETE ERA IMPOSSIBILE DA VEDERE DAL LETTO.
10
Ann
2 settimane fa
·
Soggiorno di 1 notte
Our room was beautiful, well organized and extremely clean. The hotel staff at all levels were extremely helpful. The breakfast buffet was enormous with a huge variety of choices of hot and cold foods. Bread, rolls and baked choices were fresh and delicious as well as fruits.
Our room was beautiful, well organized and extremely clean. The hotel staff at all levels were extremely helpful. The breakfast buffet was enormous with a huge variety of choices of hot and cold foods. Bread, rolls and baked choices were fresh and delicious as well as fruits.
10
Yves
4 settimane fa
·
Soggiorno di 3 notti
Todo bien el jardín y piscina precioso. Así muy contentos
Todo bien el jardín y piscina precioso. Así muy contentos
10
Raul
5 ott 2026
·
Soggiorno di 4 notti
The hotel is in a great part of town - Hivernage. Very walkable area with easy access to airport and all the must see tourist destinations. If you can afford it buy the half board plan which includes buffet breakfast, lunch or dinner à la carte ( you only have to pay for drinks. The hotel staff is wonderful since the moment that you check in and the offer a mint tea & sweets that was very much appreciated after a long flight ✈️ day. The 3 pools are wonderful and climatized to be cool & refreshing. Adult & children's pool separate and a pool for club lounge guests on the second floor. The breakfast buffet was extensive and there is literally something for everyone.
The hotel is in a great part of town - Hivernage. Very walkable area with easy access to airport and all the must see tourist destinations. If you can afford it buy the half board plan which includes buffet breakfast, lunch or dinner à la carte ( you only have to pay for drinks. The hotel staff is wonderful since the moment that you check in and the offer a mint tea & sweets that was very much appreciated after a long flight ✈️ day. The 3 pools are wonderful and climatized to be cool & refreshing. Adult & children's pool separate and a pool for club lounge guests on the second floor. The breakfast buffet was extensive and there is literally something for everyone.
6
Bouzid
26 set 2026
·
Soggiorno di 2 notti
Les nouvelles, son chambre sont sympas. Les autres chambres sont archaïques. Je trouve que l’hôtel est un peu cher.
Les nouvelles, son chambre sont sympas. Les autres chambres sont archaïques. Je trouve que l’hôtel est un peu cher.
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 00:00
Prima delle 12:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Prezzi per le prossime date
novembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
dicembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-11-05: 305.79925031112674USD
- 2026-11-06: 581.771526904541USD
- 2026-11-07: 892.6872408237306USD
- 2026-11-08: 287.3551658154602USD
- 2026-11-09: 291.0248404898987USD
- 2026-11-10: 398.04582838787843USD
- 2026-11-11: 332.10810897280885USD
- 2026-11-12: 1115.0074465131227USD
- 2026-11-13: 4824.328770232911USD
- 2026-11-14: 750.952127751526USD
- 2026-11-15: 346.9033004203491USD
- 2026-11-16: 356.3796880062561USD
- 2026-11-17: 418.8321824350891USD
- 2026-11-18: 379.82394743508917USD
- 2026-11-19: 334.15212307241825USD
- 2026-11-20: 609.1364731226807USD
- 2026-11-21: 370.8266256537781USD
- 2026-11-22: 335.32596184048464USD
- 2026-11-23: 335.32596184048464USD
- 2026-11-24: 311.3227753000489USD
- 2026-11-25: 335.32596184048464USD
- 2026-11-26: 441.28103257479864USD
- 2026-11-27: 450.5986498961792USD
- 2026-11-28: 352.623451565918USD
- 2026-11-29: 343.51688169342043USD
- 2026-11-30: 319.49543045031743USD
- 2026-12-01: 319.49543045031743USD
- 2026-12-02: 320.2354740269165USD
- 2026-12-03: 319.49543045031743USD
- 2026-12-04: 403.6976484577332USD
- 2026-12-05: 330.29895105926516USD
- 2026-12-06: 303.9545153417359USD
- 2026-12-07: 303.9545153417359USD
- 2026-12-08: 319.49543045031743USD
- 2026-12-09: 326.34649661206055USD
- 2026-12-10: 319.49543045031743USD
- 2026-12-11: 319.49543045031743USD
- 2026-12-12: 343.51688169342043USD
- 2026-12-13: 326.73379674105837USD
- 2026-12-14: 343.51688169342043USD
- 2026-12-15: 326.34649661206055USD
- 2026-12-16: 319.49543045031743USD
- 2026-12-17: 326.34649661206055USD
- 2026-12-18: 319.49543045031743USD
- 2026-12-19: 326.34649661206055USD
- 2026-12-20: 324.3003737385865USD
- 2026-12-21: 326.34649661206055USD
- 2026-12-22: 343.51688169342043USD
- 2026-12-23: NO DATA
- 2026-12-24: 317.1222435529175USD
- 2026-12-25: 485.8354108640442USD
- 2026-12-26: 485.8354108640442USD
- 2026-12-27: 486.37168566284186USD
- 2026-12-28: 819.2625919017335USD
- 2026-12-29: 763.1530171582032USD
- 2026-12-30: NO DATA
- 2026-12-31: 1400.7218842243653USD
- 2027-01-01: 742.9145021535645USD
- 2027-01-02: 603.3368688198854USD
- 2027-01-03: 483.1966545096131USD
- 2027-01-04: 485.8354108640442USD
- 2027-01-05: 294.2763317019654USD
Questa struttura offre trasferimenti dall'aeroporto (possono essere previsti supplementi). Contatta la struttura 48 ore prima dell'arrivo per organizzare il servizio, utilizzando i recapiti riportati sulla conferma della prenotazione. Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Questa struttura accetta pagamenti con carte di credito e i contanti
- La struttura è dotata di un estintore antincendio e un rilevatore di fumo
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- Le norme culturali e i regolamenti per gli ospiti variano a seconda del paese e della struttura in questione. Le condizioni indicate sono fornite dalla struttura.
- Questa struttura richiede il pagamento di un supplemento per l'accesso all’area della spa.
- La struttura richiede il pagamento di supplementi per l'accesso al So Lounge nel weekend e in occasione di eventi speciali.
- Si richiede la prenotazione per i massaggi. Le prenotazioni possono essere effettuate contattando un hotel prima dell'arrivo utilizzando i recapiti riportati sulla conferma della prenotazione.
- Fino a 2 bambini o ragazzi di età pari o inferiore a 4 anni soggiornano gratuitamente nella camera dei genitori o dei tutori, utilizzando i letti presenti.
- È possibile richiedere camere attigue o comunicanti (previa disponibilità) contattando la struttura al numero riportato nella conferma della prenotazione.
- Costo colazione a buffet: 300 MAD a persona (importo approssimativo).
- Navetta per l'aeroporto: 600 MAD per veicolo (solo andata, massimo 4 persone)
- Il check-out posticipato è a pagamento e soggetto a disponibilità
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Parcheggio
Ristorante
Piscina
Business center
Servizio in camera
Parcheggio valet
Servizi
Business center
Lavanderia a secco
Servizio babysitter e asilo nido
Servizio di pulizia
Servizio banchetti
Cambio valuta
Cassetta di sicurezza
Sportello bancomat
Noleggio biciclette
Deposito bagagli
Zona fumatori
Check-in/check-out veloce
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Lockers Available
Attività
Piscina
Giardino
Campo da golf (nelle vicinanze)
Area giochi
Piscina bambini
Piscina coperta
Piscina scoperta
Piscina scoperta riscaldata
Musica dal vivo
Evening Entertainment
Pool (Indoor)
Mobili da esterno
Pool (Rooftop)
Pool (Seasonal Outdoor)
Ping pong
Terrazza
Fitness Center (nearby)
Informazioni generali
Servizio in camera
Ristorante
Camere non fumatori
Sauna
Idromassaggio/Jacuzzi
Bagno turco
Massaggi
Solarium
SPA e centro benessere
Barbiere/Estetista
Trattamenti corpo
Trattamenti viso
Mini-club
Bar della piscina
Pranzi da asporto
Colazione in camera
Family room
Beach Sun Loungers
Snack Bar/Deli
Parcheggio
Parcheggio
Parcheggio valet
Parcheggio gratuito
Stazione di ricarica per auto elettriche
Parking Onsite
Internet
Wi-fi gratuito