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Gran Real Yucatan

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Gran Real Yucatan - Image 1

Gran Real Yucatan - Quarto

Gran Real Yucatan - Quarto

Gran Real Yucatan - Recepção

Gran Real Yucatan - Piscina

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From

US$ 64

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Sobre esta propriedade

Relaxe com massagens no local ou aproveite as comodidades de lazer, como uma piscina externa. Este hotel em estilo colonial ainda oferece Wi-Fi de cortesia, serviços de concierge e serviços de casamento.

Comodidades

Relaxe com massagens no local ou aproveite as comodidades de lazer, como uma piscina externa. Este hotel em estilo colonial ainda oferece Wi-Fi de cortesia, serviços de concierge e serviços de casamento.

Comodidades

As comodidades presentes incluem um business center, serviço de lavanderia e lavagem a seco e balcão de recepção 24 horas. Hotel oferece instalações para eventos, como espaço para conferência e salas de reunião. Estacionamento grátis sem manobrista está disponível no local.

Jantar

Para saborear um delicioso almoço ou jantar, vá ao El Emperador, um restaurante especializado em pratos da culinária internacional também serve refeições na cafeteria. O local ainda oferece serviço de quarto (horário limitado). No fim do dia, relaxe com uma bebida refrescante em um bar/lounge ou um bar ao lado da piscina. Há café da manhã feito na hora disponível diariamente, entre 7h e 11h30, mediante uma taxa.

Quartos

Sinta-se em casa em um de nossos 71 quartos com ar-condicionado e TVs LED. Sua cama apresenta edredons de pluma e roupas de cama de algodão egípcio. Os quartos possuem varandas particulares. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais a cabo para a sua diversão. Banheiros possuem produtos de toalete de cortesia e secadores de cabelo.

Localização

Com excelente localização no coração de Mérida, Gran Real Yucatan está a 10 minutos de caminhada de Catedral de Mérida e de Paseo de Montejo. Este hotel para famílias fica a 3,3 km de Centro Internacional de Congresos de Yucatán e a 7,6 km de Plaza Altabrisa.

Lugares próximos

Cassino La Cima(0.1 milhas)
Parque Santa Lucía(0.2 milhas)
Universidade Autônoma de Yucatán(0.3 milhas)
Teatro José Peón Contreras(0.3 milhas)
Remate de Paseo Montejo(0.3 milhas)
Parque Hidalgo(0.3 milhas)
Parque de la Mejorada(0.3 milhas)
Oficina Municipal de Turismo de Mérida(0.3 milhas)
Catedral de Mérida(0.4 milhas)
Pasaje de La Revolución(0.4 milhas)
Museu de Arte Contemporânea Ateneo de Yucatán MACAY(0.4 milhas)
Estátua de Hideyo Noguchi(0.4 milhas)
Museo de la Canción Yucateca(0.4 milhas)
Igreja La Mejorada(0.4 milhas)
Plaza Grande(0.5 milhas)
O aeroporto mais próximo para chegar a Gran Real Yucatan fica em Aeroporto Internacional Manuel Crescencio Rejon (MID)(5.1 milhas)

Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quarto
Balcão de turismo

Localização

Calle 56 No 474 x 55, Mérida, Estado de Yucatán, México

Cassino La Cima (0.1 milhas)

Parque Santa Lucía (0.2 milhas)

Universidade Autônoma de Yucatán (0.3 milhas)

Teatro José Peón Contreras (0.3 milhas)

Remate de Paseo Montejo (0.3 milhas)

Parque Hidalgo (0.3 milhas)

Mais informações sobre a localização

Opções de quarto

10

Master Suite, 2 Bedroom, Kitchenette, Bathtub

Detalhes do quarto

1 Cama De Casal Extragrande

e

2 Camas De Casal

Acomoda 4

301 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Kitchenette

9

Junior Suite, 2 Double Beds,Kitchenette, Hot Tub

Detalhes do quarto

2 Camas De Casal

Acomoda 4

258 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Kitchenette

5

Quarto luxo, 2 camas de casal

Detalhes do quarto

2 Camas De Casal

Acomoda 4

215 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Banheiro privativo

8

Deluxe Plus, 1 King Bed, Fridge, Bathtub

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

237 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Banheira e chuveiro separados

Avaliações dos hóspedes

7.6

Bom

Com base em 864 avaliações verificadas

Quem se hospeda aqui?

Negócios

7%

Casal

40%

Famílias

37%

Grupos

10%

Viajantes individuais

4%

Opinião dos hóspedes

Resumo gerado por IA com base em avaliações recentes dos hóspedes

O Gran Real Yucatan recebe elogios por seu charmoso edifício colonial, pátio e piscina agradáveis, localização central, que permite ir a pé a vários lugares, e estacionamento conveniente no local. Muitos hóspedes também destacam os espaços geralmente limpos e a atmosfera tranquila.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Opinião dos hóspedes

O Gran Real Yucatan recebe elogios por seu charmoso edifício colonial, pátio e piscina agradáveis, localização central, que permite ir a pé a vários lugares, e estacionamento conveniente no local. Muitos hóspedes também destacam os espaços geralmente limpos e a atmosfera tranquila.

O atendimento é frequentemente descrito como amigável e atencioso, embora a equipe possa ser limitada, resultando em atrasos, ligações não retornadas e alguns relatos de grosseria. Os quartos são espaçosos e com estilo tradicional, mas várias avaliações mencionam móveis antigos e problemas de manutenção, como problemas no ar condicionado ou encanamento, ruído ocasional e cartões-chave que desativam. As opiniões sobre a limpeza são mistas – muitos acham muito limpo, enquanto outros citam toalhas desgastadas, limpeza inconsistente nos banheiros ou na piscina – e as opções de refeições no local se limitam ao café da manhã e ao almoço, com qualidade variável e nenhum serviço de jantar. Espere uma estadia centralizada, com personalidade e comodidades, equilibrada por algumas falhas ocasionais no serviço e na manutenção.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

O estacionamento no local é conveniente e o pátio e a piscina são áreas agradáveis para relaxar, embora alguns hóspedes tenham notado problemas com a limpeza da piscina e a superfície do estacionamento. As comodidades são limitadas, sem bar ou serviço de jantar.

Avaliações dos hóspedes relacionadas

8

Adriana Mónica

23 de jan. de 2024

·

Hospedou-se por 4 noites

Todo bien pero diario se desactivaba la tarjeta de acceso al cuarto y le hace falta mantenimiento al piso del estacionamiento lo que dificulta el mover las maletas

Todo bien pero diario se desactivaba la tarjeta de acceso al cuarto y le hace falta mantenimiento al piso del estacionamiento lo que dificulta el mover las maletas

8

Richard

13 de jan. de 2026

·

Hospedou-se por 1 noite

Parking easy and close Very clean Great helpful staff

Parking easy and close Very clean Great helpful staff

4

Lillian

7 de fev. de 2023

·

Hospedou-se por 6 noites

The building is beautiful and well maintained. Clean except for pool which is also cold. By the pool is an odor like sewer, not overwhelming but constant. Water in bathroom sink has sulfurous odor. They give you 2 small water bottles per day. Must pay for more. Can get twice size for same price at Oxxo. Restaurant only open until 3pm. Food quality poor. Bar not well stocked, not even decent chelada. About 3 blocks from restaurants. Closest block to hotel a little sketch. Linen quality poor. Young desk clerk helpful and friendly. Others not so much. Left early. Refund for unused days not forthcoming. Entire operation seems like they need the money.

The building is beautiful and well maintained. Clean except for pool which is also cold. By the pool is an odor like sewer, not overwhelming but constant. Water in bathroom sink has sulfurous odor. They give you 2 small water bottles per day. Must pay for more. Can get twice size for same price at Oxxo. Restaurant only open until 3pm. Food quality poor. Bar not well stocked, not even decent chelada. About 3 blocks from restaurants. Closest block to hotel a little sketch. Linen quality poor. Young desk clerk helpful and friendly. Others not so much. Left early. Refund for unused days not forthcoming. Entire operation seems like they need the money.

10

Rosemary

11 de jul. de 2025

·

Hospedou-se por 2 noites

We stay at this hotel quite often. It is a beautiful colonial building with a lovely courtyard. The staff is always courteous and helpful. It is within a short walking distance to everything and has convenient parking on sight. Highly recommend.

We stay at this hotel quite often. It is a beautiful colonial building with a lovely courtyard. The staff is always courteous and helpful. It is within a short walking distance to everything and has convenient parking on sight. Highly recommend.

6

ROBERT

17 de jan. de 2025

·

Hospedou-se por 2 noites

All of the staff were wonderful and very accommodating! However, there did not appear to be many guests. Quite convenient location and perhaps would have more guests if updated? We were disappointed that there was only breakfast / lunch service and no longer evening dinner service. (As a first time visitor to Merida) my opinion is it's a beautiful property that probably could be returned to its former glory if updated and well maintained.

All of the staff were wonderful and very accommodating! However, there did not appear to be many guests. Quite convenient location and perhaps would have more guests if updated? We were disappointed that there was only breakfast / lunch service and no longer evening dinner service. (As a first time visitor to Merida) my opinion is it's a beautiful property that probably could be returned to its former glory if updated and well maintained.

10

JUAN PABLO

13 de mai. de 2025

·

Hospedou-se por 2 noites

La ubicación del hotel esta perfecta, te puedes mover sin problema caminando a la catedral disfrutando de la vista, tiene un estacionamiento amplio. La tranquilidad del lugar es perfecta para pasarla en familia

La ubicación del hotel esta perfecta, te puedes mover sin problema caminando a la catedral disfrutando de la vista, tiene un estacionamiento amplio. La tranquilidad del lugar es perfecta para pasarla en familia

10

Everleen

26 de jan. de 2024

·

Hospedou-se por 1 noite

Nice hotel with friendly staff and great location within walking distance of square and restaurants. Staff very accommodating as our checkout time was 12:00 but our bus didn’t leave till 2:47 so they kept our luggage and let us use facilities until we had to leave.

Nice hotel with friendly staff and great location within walking distance of square and restaurants. Staff very accommodating as our checkout time was 12:00 but our bus didn’t leave till 2:47 so they kept our luggage and let us use facilities until we had to leave.

6

Liv

5 de jan. de 2026

·

Hospedou-se por 3 noites

Good for just sleeping, clean. Close to everything Wouldn’t recommend for international (non Spanish speaking) visitors hence only one person in staff could speak english, when he”s shift was over you were left clueless. However that’s our fault that we haven’t learned Spanish, yet. Restaurant only open in mornings, no bar menu, nothing during afternoons/evenings. Breakfast expensive so much better options just one block away.

Good for just sleeping, clean. Close to everything Wouldn’t recommend for international (non Spanish speaking) visitors hence only one person in staff could speak english, when he”s shift was over you were left clueless. However that’s our fault that we haven’t learned Spanish, yet. Restaurant only open in mornings, no bar menu, nothing during afternoons/evenings. Breakfast expensive so much better options just one block away.

6

Vuk W

17 de abr. de 2022

·

Hospedou-se por 7 noites

Missed opportunity to run a great hotel. Indifferent and borderline rude front desk staff. No help at all with any request for things or services outside of existing setup/inventory. Examples: could not provide hot water for tea; fridge in the room only for a surcharge; no bar, drinks for purchase after 3 PM; business Center not operational. We asked for a business Zoom call as public space internet was patchy, and space was loud - no privacy. Positive: convenient central location / walkable On-site free parking Swimming pool is great, but cleanliness is questionable.

Missed opportunity to run a great hotel. Indifferent and borderline rude front desk staff. No help at all with any request for things or services outside of existing setup/inventory. Examples: could not provide hot water for tea; fridge in the room only for a surcharge; no bar, drinks for purchase after 3 PM; business Center not operational. We asked for a business Zoom call as public space internet was patchy, and space was loud - no privacy. Positive: convenient central location / walkable On-site free parking Swimming pool is great, but cleanliness is questionable.

10

Carlos Eduardo

9 de ago. de 2025

·

Hospedou-se por 6 noites

Apreciamos mucho que se hacen cargo de los gatitos que estan en el estacionamiento. Por otra parte, el hotel en buenas condiciones en general. Muy tranquilo y la zona de alberca excelente para descansar y relajarse.

Apreciamos mucho que se hacen cargo de los gatitos que estan en el estacionamiento. Por otra parte, el hotel en buenas condiciones en general. Muy tranquilo y la zona de alberca excelente para descansar y relajarse.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

Muitos hóspedes descrevem a propriedade e os quartos como muito limpos. Outros relatam toalhas ou roupas de cama desgastadas ou insuficientes, sujeira ou cabelo ocasionais no banheiro e limpeza inconsistente da piscina.

Avaliações dos hóspedes relacionadas

10

Daniel

1 de jun. de 2025

·

Hospedou-se por 3 noites

Bien pero considero que les falta tomar en cuenta la limpieza los cuartos estaban limpios pero no se veía el piso bien trapeado como que solo lo barrieron pero por encima y las fundas de las almohadas no daban esa sensación a limpio de hecho no olían a limpio. Y pues es no es nad agradable

Bien pero considero que les falta tomar en cuenta la limpieza los cuartos estaban limpios pero no se veía el piso bien trapeado como que solo lo barrieron pero por encima y las fundas de las almohadas no daban esa sensación a limpio de hecho no olían a limpio. Y pues es no es nad agradable

8

Dorothy H

22 de jan. de 2026

·

Hospedou-se por 2 noites

Some black hair on the sink and in the tub. The shower/tub tap combination did not work well The buffet egg selection was cold

Some black hair on the sink and in the tub. The shower/tub tap combination did not work well The buffet egg selection was cold

10

Jose carlos

17 de jun. de 2025

·

Hospedou-se por 3 noites

El hotel es muy limpio es miy bonito las habitaciones son muy amplias la camarista guillermina muy amable y atenta!

El hotel es muy limpio es miy bonito las habitaciones son muy amplias la camarista guillermina muy amable y atenta!

4

Gabriel

22 de mar. de 2022

·

Hospedou-se por 6 noites

For us the state of cleanliness was a non starter. The pillows were smelly, the comforters were dirty, and the towels old and quite in bad shape. The location is convenient and the hotel could be nice, I just hope they would really amp up their attention to basic things such as cleanliness and state of linen, towels, etc. Other things important but perhaps not critical… the soaps they provide are quite stinky, and there is no courtesy shampoo. The little fridge is VERY noisy. People are nice, very attentive and cordial, like all Merida people, but that was not enough to make our stay memorable

For us the state of cleanliness was a non starter. The pillows were smelly, the comforters were dirty, and the towels old and quite in bad shape. The location is convenient and the hotel could be nice, I just hope they would really amp up their attention to basic things such as cleanliness and state of linen, towels, etc. Other things important but perhaps not critical… the soaps they provide are quite stinky, and there is no courtesy shampoo. The little fridge is VERY noisy. People are nice, very attentive and cordial, like all Merida people, but that was not enough to make our stay memorable

8

ARACELI

26 de jan. de 2026

·

Hospedou-se por 10 noites

El hotel muy bonito. El personal muy amable. Limpio. Solo cambiar las colchas y toallas. Muy bien ubicado. Me encantó!

El hotel muy bonito. El personal muy amable. Limpio. Solo cambiar las colchas y toallas. Muy bien ubicado. Me encantó!

4

Rachael

16 de nov. de 2023

·

Hospedou-se por 2 noites

I really wanted to enjoy this hotel but I wouldn't stay here again. My toilet didn't flush, so I had to constantly fiddle with it to fill with water and reflush. It was kind of yuck. The shower was dirty when I checked in so I had to clean it with wipes I packed. It's a little bit out of the way from decent food and entertainment but not too far. The bed was SUPER comfy though. Satin bedding was not changed which included the pillow cases which is not sanitary. The rest of the cotton bedding had been changed and smelled clean and fresh. The turn down was great! Customer service was excellent and the pool/garden is gorgeous!

I really wanted to enjoy this hotel but I wouldn't stay here again. My toilet didn't flush, so I had to constantly fiddle with it to fill with water and reflush. It was kind of yuck. The shower was dirty when I checked in so I had to clean it with wipes I packed. It's a little bit out of the way from decent food and entertainment but not too far. The bed was SUPER comfy though. Satin bedding was not changed which included the pillow cases which is not sanitary. The rest of the cotton bedding had been changed and smelled clean and fresh. The turn down was great! Customer service was excellent and the pool/garden is gorgeous!

6

Alberto Gómez

15 de jun. de 2025

·

Hospedou-se por 6 noites

El servicio de restaurante es pésimo, falta mantenimiento en los baños, las habitaciones con demasiado ruido y no limpian la alberca seguido

El servicio de restaurante es pésimo, falta mantenimiento en los baños, las habitaciones con demasiado ruido y no limpian la alberca seguido

10

Christine

31 de out. de 2025

·

Hospedou-se por 1 noite

Friendly staff, clean rooms, gorgeous courtyard!

Friendly staff, clean rooms, gorgeous courtyard!

10

Isabelle

21 de jan. de 2026

·

Hospedou-se por 5 noites

Everything!!! The Gran Real Yucatan is a beautiful hôtel with colonial style! Very clean, quiet and best location in Centro Histórico where you could walk to various places and restaurants.

Everything!!! The Gran Real Yucatan is a beautiful hôtel with colonial style! Very clean, quiet and best location in Centro Histórico where you could walk to various places and restaurants.

8

Karen

24 de fev. de 2026

·

Hospedou-se por 6 noites

Very clean. Great location.

Very clean. Great location.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

Os quartos são espaçosos e com decoração tradicional, e muitos os consideram confortáveis e silenciosos. Várias avaliações mencionam móveis antigos e problemas de manutenção (problemas no ar condicionado ou encanamento, cartões-chave que desativam, ruído ocasional) e algumas comodidades que não funcionam como anunciado.

Avaliações dos hóspedes relacionadas

10

Gonzalo

15 de dez. de 2024

·

Hospedou-se por 1 noite

Muy bien, el unico problema era el excusado que no se descargaba correctamente. Tambien se salia el agua de la banera.

Muy bien, el unico problema era el excusado que no se descargaba correctamente. Tambien se salia el agua de la banera.

8

Adriana Mónica

23 de jan. de 2024

·

Hospedou-se por 4 noites

Todo bien pero diario se desactivaba la tarjeta de acceso al cuarto y le hace falta mantenimiento al piso del estacionamiento lo que dificulta el mover las maletas

Todo bien pero diario se desactivaba la tarjeta de acceso al cuarto y le hace falta mantenimiento al piso del estacionamiento lo que dificulta el mover las maletas

6

Luz

30 de jun. de 2025

·

Hospedou-se por 1 noite

Algunas habitaciones demasiado descuidadas.

Algunas habitaciones demasiado descuidadas.

10

Norma

27 de mai. de 2024

·

Hospedou-se por 3 noites

Mi habitación no le funcionaba el aire acondicionado

Mi habitación no le funcionaba el aire acondicionado

4

Oscar

29 de jun. de 2024

·

Hospedou-se por 6 noites

Gave us a room which was very far and we were traveling with an elder . Elevator did not work and our room was in the 4th floor. The personal very kind , specially the young guy. Don’t know who assigns the rooms but it was very unwise give us a room so far, and the room a/c did not work properly.

Gave us a room which was very far and we were traveling with an elder . Elevator did not work and our room was in the 4th floor. The personal very kind , specially the young guy. Don’t know who assigns the rooms but it was very unwise give us a room so far, and the room a/c did not work properly.

10

Rosemary

11 de jul. de 2025

·

Hospedou-se por 2 noites

We stay at this hotel quite often. It is a beautiful colonial building with a lovely courtyard. The staff is always courteous and helpful. It is within a short walking distance to everything and has convenient parking on sight. Highly recommend.

We stay at this hotel quite often. It is a beautiful colonial building with a lovely courtyard. The staff is always courteous and helpful. It is within a short walking distance to everything and has convenient parking on sight. Highly recommend.

6

Zoila maria

20 de abr. de 2024

·

Hospedou-se por 1 noite

La verdad deja mucho q decir ...pedi la Master junior segun con tina de hidromasaje ..y no funciona..vista al jardin o sorpresa un cuadro de malesa seca..cafetera llena de polvo y el cafe q te dan en una bosita rellenable y abierta..jamas volveria caro y no cumplen con lo q anuncian

La verdad deja mucho q decir ...pedi la Master junior segun con tina de hidromasaje ..y no funciona..vista al jardin o sorpresa un cuadro de malesa seca..cafetera llena de polvo y el cafe q te dan en una bosita rellenable y abierta..jamas volveria caro y no cumplen con lo q anuncian

8

Brenda

23 de fev. de 2025

·

Hospedou-se por 9 noites

Convenient to centro, clean, quiet.

Convenient to centro, clean, quiet.

8

Paulina

28 de nov. de 2025

·

Hospedou-se por 1 noite

Habitación amplia, cama y almohadas cómodas, excelente ubicación, estacionamiento a un lado de hotel, el hotel y habitaciones estan bonitas.

Habitación amplia, cama y almohadas cómodas, excelente ubicación, estacionamiento a un lado de hotel, el hotel y habitaciones estan bonitas.

6

Nadia

28 de mai. de 2024

·

Hospedou-se por 2 noites

El hotel está muy viejo, falta modernizar las habitaciones empezado por los equipos de aire acondicionado, después las televisiones solo tienen televisión por cable y se va la señal. En el baño el seguro de la tina no funciona del todo bien aún estando arriba para que salga agua por la regadera, la llave de abajo sigue tirando agua, en general el hotel es muy lindo y muy limpio solo renovar ciertos aspectos

El hotel está muy viejo, falta modernizar las habitaciones empezado por los equipos de aire acondicionado, después las televisiones solo tienen televisión por cable y se va la señal. En el baño el seguro de la tina no funciona del todo bien aún estando arriba para que salga agua por la regadera, la llave de abajo sigue tirando agua, en general el hotel es muy lindo y muy limpio solo renovar ciertos aspectos

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

A equipe é frequentemente descrita como amigável, cortês e atenciosa. Várias avaliações também mencionam falta de funcionários e atendimento inconsistente, incluindo atrasos no check-in, ligações não retornadas e grosseria ocasional.

Avaliações dos hóspedes relacionadas

10

Agnieszka

25 de fev. de 2025

·

Hospedou-se por 2 noites

We liked the hotel. The employees were awesome. Thank you.

We liked the hotel. The employees were awesome. Thank you.

10

Rocio

21 de nov. de 2024

·

Hospedou-se por 4 noites

Excelente atención, su personal muy amable

Excelente atención, su personal muy amable

6

Eugenio

19 de nov. de 2024

·

Hospedou-se por 3 noites

Las instalaciones están lindas, la limpieza es buena pero les falta personal y eso hace que no den un buen servicio.

Las instalaciones están lindas, la limpieza es buena pero les falta personal y eso hace que no den un buen servicio.

10

Karen

6 de fev. de 2024

·

Hospedou-se por 3 noites

This is really a lovely hotel with a good location. Kind of central to all the good spots of interest. Good parking situation too. Like everywhere they are having staff shortages but the staff they do have work really really hard to keep everyone happy.

This is really a lovely hotel with a good location. Kind of central to all the good spots of interest. Good parking situation too. Like everywhere they are having staff shortages but the staff they do have work really really hard to keep everyone happy.

8

Richard

13 de jan. de 2026

·

Hospedou-se por 1 noite

Parking easy and close Very clean Great helpful staff

Parking easy and close Very clean Great helpful staff

2

John

25 de jan. de 2026

·

Hospedou-se por 3 noites

The hotel stay was great. No complaints. The hotel staff was great and made this a very pleasurable experience over Christmas. My wife left shoes at the hotel. She called and they had the shoes. She called 2-3 times. We returned almost a month later (4 hour trip) to pick up the shoes. No shoes. They thrown everything out. Okay, we were late picking them up. However, she had called. The reason for one star is the woman at the front desk was beyond rude. Continually interrupting and as non-accommodating as possible. Apparently, the very nice gentleman at the front desk doesn’t work here anymore. If you want a nice hotel and extremely poor customer service, this is the place to stay. While this is a beautiful old hotel and this isn’t the Marriott, a little politeness would go a long way.

The hotel stay was great. No complaints. The hotel staff was great and made this a very pleasurable experience over Christmas. My wife left shoes at the hotel. She called and they had the shoes. She called 2-3 times. We returned almost a month later (4 hour trip) to pick up the shoes. No shoes. They thrown everything out. Okay, we were late picking them up. However, she had called. The reason for one star is the woman at the front desk was beyond rude. Continually interrupting and as non-accommodating as possible. Apparently, the very nice gentleman at the front desk doesn’t work here anymore. If you want a nice hotel and extremely poor customer service, this is the place to stay. While this is a beautiful old hotel and this isn’t the Marriott, a little politeness would go a long way.

6

Alejandro

15 de ago. de 2024

·

Hospedou-se por 9 noites

Reservamos 4 habitaciones por 9 noches. Al llegar, de inmediato confirmaron que tenía la reservación, pero se tomaron 40 minutos en entregarnos las habitaciones. No nos ofrecieron ni un vaso con agua mientras esperábamos. Una de las habitaciones se reservó para dos adultos y una menor, cada día debíamos pedir una toalla extra, pues solo dejaban 2. Solicitamos una plancha varias veces, durante dos días nos dijeron que la llevarían a la habitación y nunca llegó, tuve que hablar por teléfono con la gerente para que la subieran. Ofrecen servicio de restaurante a partir de las 8:00 am, en dos ocasiones quisimos desayunar ahí, una a las 8:30 am y otra a las 8:45 am aproximadamente, en ambas ocasiones nos negaron el servicio porque el cocinero-mesero "siempre llega tarde". Hubo un problema de desprogramación del control remoto de la TV de una de las habitaciones, llamé 7 veces continuas por teléfono a la recepción sin respuesta, Bajé a solicitar apoyo, estuve 12 minutos en recepción esperando, tiempo en el que no dejaba de sonar el teléfono, sin que alguien lo atendiera, ni a mi tampoco. La mayor parte del tiempo solo hay un empleado para todo el hotel, que tiene que hacer todo, en todas las áreas. Es una casona con detalles muy bonitos como el jardín interior y una alberca muy agradable, las habitaciones son amplias. los colchones y las almohadas son incómodas, la ropa de cama muy pasada de moda.

Reservamos 4 habitaciones por 9 noches. Al llegar, de inmediato confirmaron que tenía la reservación, pero se tomaron 40 minutos en entregarnos las habitaciones. No nos ofrecieron ni un vaso con agua mientras esperábamos. Una de las habitaciones se reservó para dos adultos y una menor, cada día debíamos pedir una toalla extra, pues solo dejaban 2. Solicitamos una plancha varias veces, durante dos días nos dijeron que la llevarían a la habitación y nunca llegó, tuve que hablar por teléfono con la gerente para que la subieran. Ofrecen servicio de restaurante a partir de las 8:00 am, en dos ocasiones quisimos desayunar ahí, una a las 8:30 am y otra a las 8:45 am aproximadamente, en ambas ocasiones nos negaron el servicio porque el cocinero-mesero "siempre llega tarde". Hubo un problema de desprogramación del control remoto de la TV de una de las habitaciones, llamé 7 veces continuas por teléfono a la recepción sin respuesta, Bajé a solicitar apoyo, estuve 12 minutos en recepción esperando, tiempo en el que no dejaba de sonar el teléfono, sin que alguien lo atendiera, ni a mi tampoco. La mayor parte del tiempo solo hay un empleado para todo el hotel, que tiene que hacer todo, en todas las áreas. Es una casona con detalles muy bonitos como el jardín interior y una alberca muy agradable, las habitaciones son amplias. los colchones y las almohadas son incómodas, la ropa de cama muy pasada de moda.

10

Rosemary

11 de jul. de 2025

·

Hospedou-se por 2 noites

We stay at this hotel quite often. It is a beautiful colonial building with a lovely courtyard. The staff is always courteous and helpful. It is within a short walking distance to everything and has convenient parking on sight. Highly recommend.

We stay at this hotel quite often. It is a beautiful colonial building with a lovely courtyard. The staff is always courteous and helpful. It is within a short walking distance to everything and has convenient parking on sight. Highly recommend.

10

Christine

31 de out. de 2025

·

Hospedou-se por 1 noite

Friendly staff, clean rooms, gorgeous courtyard!

Friendly staff, clean rooms, gorgeous courtyard!

6

Vuk W

17 de abr. de 2022

·

Hospedou-se por 7 noites

Missed opportunity to run a great hotel. Indifferent and borderline rude front desk staff. No help at all with any request for things or services outside of existing setup/inventory. Examples: could not provide hot water for tea; fridge in the room only for a surcharge; no bar, drinks for purchase after 3 PM; business Center not operational. We asked for a business Zoom call as public space internet was patchy, and space was loud - no privacy. Positive: convenient central location / walkable On-site free parking Swimming pool is great, but cleanliness is questionable.

Missed opportunity to run a great hotel. Indifferent and borderline rude front desk staff. No help at all with any request for things or services outside of existing setup/inventory. Examples: could not provide hot water for tea; fridge in the room only for a surcharge; no bar, drinks for purchase after 3 PM; business Center not operational. We asked for a business Zoom call as public space internet was patchy, and space was loud - no privacy. Positive: convenient central location / walkable On-site free parking Swimming pool is great, but cleanliness is questionable.

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

Localização central e que permite ir a pé a vários lugares, consistentemente elogiada, perto do centro histórico, atrações e restaurantes. O estacionamento no local facilita o acesso de carro.

Avaliações dos hóspedes relacionadas

10

Andrea

22 de set. de 2023

·

Hospedou-se por 4 noites

Excelente ubicación

Excelente ubicación

10

Ambrosio

3 de abr. de 2024

·

Hospedou-se por 6 noites

Very good location

Very good location

10

Colin

12 de fev. de 2024

·

Hospedou-se por 3 noites

Centrally located. Great ambience staff was great

Centrally located. Great ambience staff was great

10

Sergio A

24 de abr. de 2024

·

Hospedou-se por 4 noites

Hotel céntrico, bien ubicado y bonita estructura. Funcional y muy cerca del centro histórico. Desayuno con precios razonables, aunque varias veces desayunamos fuera en negocios que a eso se dedican. Buen hotel en general. Es la segunda ocasión que nos hospedamos ahí.

Hotel céntrico, bien ubicado y bonita estructura. Funcional y muy cerca del centro histórico. Desayuno con precios razonables, aunque varias veces desayunamos fuera en negocios que a eso se dedican. Buen hotel en general. Es la segunda ocasión que nos hospedamos ahí.

8

ARACELI

26 de jan. de 2026

·

Hospedou-se por 10 noites

El hotel muy bonito. El personal muy amable. Limpio. Solo cambiar las colchas y toallas. Muy bien ubicado. Me encantó!

El hotel muy bonito. El personal muy amable. Limpio. Solo cambiar las colchas y toallas. Muy bien ubicado. Me encantó!

8

Brenda

23 de fev. de 2025

·

Hospedou-se por 9 noites

Convenient to centro, clean, quiet.

Convenient to centro, clean, quiet.

10

JUAN PABLO

13 de mai. de 2025

·

Hospedou-se por 2 noites

La ubicación del hotel esta perfecta, te puedes mover sin problema caminando a la catedral disfrutando de la vista, tiene un estacionamiento amplio. La tranquilidad del lugar es perfecta para pasarla en familia

La ubicación del hotel esta perfecta, te puedes mover sin problema caminando a la catedral disfrutando de la vista, tiene un estacionamiento amplio. La tranquilidad del lugar es perfecta para pasarla en familia

8

Paulina

28 de nov. de 2025

·

Hospedou-se por 1 noite

Habitación amplia, cama y almohadas cómodas, excelente ubicación, estacionamiento a un lado de hotel, el hotel y habitaciones estan bonitas.

Habitación amplia, cama y almohadas cómodas, excelente ubicación, estacionamiento a un lado de hotel, el hotel y habitaciones estan bonitas.

10

Isabelle

21 de jan. de 2026

·

Hospedou-se por 5 noites

Everything!!! The Gran Real Yucatan is a beautiful hôtel with colonial style! Very clean, quiet and best location in Centro Histórico where you could walk to various places and restaurants.

Everything!!! The Gran Real Yucatan is a beautiful hôtel with colonial style! Very clean, quiet and best location in Centro Histórico where you could walk to various places and restaurants.

8

Karen

24 de fev. de 2026

·

Hospedou-se por 6 noites

Very clean. Great location.

Very clean. Great location.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

As opções de refeições no local se limitam ao café da manhã e ao almoço; várias avaliações observam a ausência de serviço de jantar e de bar. As opiniões sobre a comida são mistas, com alguns citando preços razoáveis e outros mencionando itens medíocres ou frios e indisponibilidade ocasional.

Avaliações dos hóspedes relacionadas

4

Kian

1 de mar. de 2024

·

Hospedou-se por 2 noites

The only saviour is Erick Arriaga,recent front desk recruit. The others seem disinterested in their work . The parking lot does not appear to be cleaned. Trash all over. 3 star rating is too generous. No restaurants within the block and the hotel serves.mediocre breakfast.

The only saviour is Erick Arriaga,recent front desk recruit. The others seem disinterested in their work . The parking lot does not appear to be cleaned. Trash all over. 3 star rating is too generous. No restaurants within the block and the hotel serves.mediocre breakfast.

10

Sergio A

24 de abr. de 2024

·

Hospedou-se por 4 noites

Hotel céntrico, bien ubicado y bonita estructura. Funcional y muy cerca del centro histórico. Desayuno con precios razonables, aunque varias veces desayunamos fuera en negocios que a eso se dedican. Buen hotel en general. Es la segunda ocasión que nos hospedamos ahí.

Hotel céntrico, bien ubicado y bonita estructura. Funcional y muy cerca del centro histórico. Desayuno con precios razonables, aunque varias veces desayunamos fuera en negocios que a eso se dedican. Buen hotel en general. Es la segunda ocasión que nos hospedamos ahí.

4

Paola del carmen

30 de dez. de 2024

·

No tenia toallas, poco personal, sin servicio a cuarto, ni cocina, pocas sabanas, muy delgaditas

No tenia toallas, poco personal, sin servicio a cuarto, ni cocina, pocas sabanas, muy delgaditas

4

Lillian

7 de fev. de 2023

·

Hospedou-se por 6 noites

The building is beautiful and well maintained. Clean except for pool which is also cold. By the pool is an odor like sewer, not overwhelming but constant. Water in bathroom sink has sulfurous odor. They give you 2 small water bottles per day. Must pay for more. Can get twice size for same price at Oxxo. Restaurant only open until 3pm. Food quality poor. Bar not well stocked, not even decent chelada. About 3 blocks from restaurants. Closest block to hotel a little sketch. Linen quality poor. Young desk clerk helpful and friendly. Others not so much. Left early. Refund for unused days not forthcoming. Entire operation seems like they need the money.

The building is beautiful and well maintained. Clean except for pool which is also cold. By the pool is an odor like sewer, not overwhelming but constant. Water in bathroom sink has sulfurous odor. They give you 2 small water bottles per day. Must pay for more. Can get twice size for same price at Oxxo. Restaurant only open until 3pm. Food quality poor. Bar not well stocked, not even decent chelada. About 3 blocks from restaurants. Closest block to hotel a little sketch. Linen quality poor. Young desk clerk helpful and friendly. Others not so much. Left early. Refund for unused days not forthcoming. Entire operation seems like they need the money.

8

Dorothy H

22 de jan. de 2026

·

Hospedou-se por 2 noites

Some black hair on the sink and in the tub. The shower/tub tap combination did not work well The buffet egg selection was cold

Some black hair on the sink and in the tub. The shower/tub tap combination did not work well The buffet egg selection was cold

6

Alejandro

15 de ago. de 2024

·

Hospedou-se por 9 noites

Reservamos 4 habitaciones por 9 noches. Al llegar, de inmediato confirmaron que tenía la reservación, pero se tomaron 40 minutos en entregarnos las habitaciones. No nos ofrecieron ni un vaso con agua mientras esperábamos. Una de las habitaciones se reservó para dos adultos y una menor, cada día debíamos pedir una toalla extra, pues solo dejaban 2. Solicitamos una plancha varias veces, durante dos días nos dijeron que la llevarían a la habitación y nunca llegó, tuve que hablar por teléfono con la gerente para que la subieran. Ofrecen servicio de restaurante a partir de las 8:00 am, en dos ocasiones quisimos desayunar ahí, una a las 8:30 am y otra a las 8:45 am aproximadamente, en ambas ocasiones nos negaron el servicio porque el cocinero-mesero "siempre llega tarde". Hubo un problema de desprogramación del control remoto de la TV de una de las habitaciones, llamé 7 veces continuas por teléfono a la recepción sin respuesta, Bajé a solicitar apoyo, estuve 12 minutos en recepción esperando, tiempo en el que no dejaba de sonar el teléfono, sin que alguien lo atendiera, ni a mi tampoco. La mayor parte del tiempo solo hay un empleado para todo el hotel, que tiene que hacer todo, en todas las áreas. Es una casona con detalles muy bonitos como el jardín interior y una alberca muy agradable, las habitaciones son amplias. los colchones y las almohadas son incómodas, la ropa de cama muy pasada de moda.

Reservamos 4 habitaciones por 9 noches. Al llegar, de inmediato confirmaron que tenía la reservación, pero se tomaron 40 minutos en entregarnos las habitaciones. No nos ofrecieron ni un vaso con agua mientras esperábamos. Una de las habitaciones se reservó para dos adultos y una menor, cada día debíamos pedir una toalla extra, pues solo dejaban 2. Solicitamos una plancha varias veces, durante dos días nos dijeron que la llevarían a la habitación y nunca llegó, tuve que hablar por teléfono con la gerente para que la subieran. Ofrecen servicio de restaurante a partir de las 8:00 am, en dos ocasiones quisimos desayunar ahí, una a las 8:30 am y otra a las 8:45 am aproximadamente, en ambas ocasiones nos negaron el servicio porque el cocinero-mesero "siempre llega tarde". Hubo un problema de desprogramación del control remoto de la TV de una de las habitaciones, llamé 7 veces continuas por teléfono a la recepción sin respuesta, Bajé a solicitar apoyo, estuve 12 minutos en recepción esperando, tiempo en el que no dejaba de sonar el teléfono, sin que alguien lo atendiera, ni a mi tampoco. La mayor parte del tiempo solo hay un empleado para todo el hotel, que tiene que hacer todo, en todas las áreas. Es una casona con detalles muy bonitos como el jardín interior y una alberca muy agradable, las habitaciones son amplias. los colchones y las almohadas son incómodas, la ropa de cama muy pasada de moda.

6

ROBERT

17 de jan. de 2025

·

Hospedou-se por 2 noites

All of the staff were wonderful and very accommodating! However, there did not appear to be many guests. Quite convenient location and perhaps would have more guests if updated? We were disappointed that there was only breakfast / lunch service and no longer evening dinner service. (As a first time visitor to Merida) my opinion is it's a beautiful property that probably could be returned to its former glory if updated and well maintained.

All of the staff were wonderful and very accommodating! However, there did not appear to be many guests. Quite convenient location and perhaps would have more guests if updated? We were disappointed that there was only breakfast / lunch service and no longer evening dinner service. (As a first time visitor to Merida) my opinion is it's a beautiful property that probably could be returned to its former glory if updated and well maintained.

2

Catherine

5 de ago. de 2023

·

Hospedou-se por 7 noites

MOST HORRIBLE HOTEL I HAVE EVER STAYED AT, DO NOT STAY HERE!!!The reception staff were lovely is the only thing nice I can say , the foyer was clean but the rooms look clean yet the bedside lights were covered in dust, no towels, shower curtain was mouldy, states has room service, they don’t, states has a spa, they don’t, states have a swim up bar and two restaurants, they don’t its a cafe at best that is only open 7-3and the restaurant staff are very rude, don’t give you change just expect it as their tip. Awful overpriced hotel. The only exception is the receptionist Sophia whom is lovely, friendly and helpful. WORST HOTEL I HAVE EVER STAYED AT AND UNBELIEVABLY OVERPRICED,DO NOT STAY HERE

MOST HORRIBLE HOTEL I HAVE EVER STAYED AT, DO NOT STAY HERE!!!The reception staff were lovely is the only thing nice I can say , the foyer was clean but the rooms look clean yet the bedside lights were covered in dust, no towels, shower curtain was mouldy, states has room service, they don’t, states has a spa, they don’t, states have a swim up bar and two restaurants, they don’t its a cafe at best that is only open 7-3and the restaurant staff are very rude, don’t give you change just expect it as their tip. Awful overpriced hotel. The only exception is the receptionist Sophia whom is lovely, friendly and helpful. WORST HOTEL I HAVE EVER STAYED AT AND UNBELIEVABLY OVERPRICED,DO NOT STAY HERE

6

Liv

5 de jan. de 2026

·

Hospedou-se por 3 noites

Good for just sleeping, clean. Close to everything Wouldn’t recommend for international (non Spanish speaking) visitors hence only one person in staff could speak english, when he”s shift was over you were left clueless. However that’s our fault that we haven’t learned Spanish, yet. Restaurant only open in mornings, no bar menu, nothing during afternoons/evenings. Breakfast expensive so much better options just one block away.

Good for just sleeping, clean. Close to everything Wouldn’t recommend for international (non Spanish speaking) visitors hence only one person in staff could speak english, when he”s shift was over you were left clueless. However that’s our fault that we haven’t learned Spanish, yet. Restaurant only open in mornings, no bar menu, nothing during afternoons/evenings. Breakfast expensive so much better options just one block away.

6

Vuk W

17 de abr. de 2022

·

Hospedou-se por 7 noites

Missed opportunity to run a great hotel. Indifferent and borderline rude front desk staff. No help at all with any request for things or services outside of existing setup/inventory. Examples: could not provide hot water for tea; fridge in the room only for a surcharge; no bar, drinks for purchase after 3 PM; business Center not operational. We asked for a business Zoom call as public space internet was patchy, and space was loud - no privacy. Positive: convenient central location / walkable On-site free parking Swimming pool is great, but cleanliness is questionable.

Missed opportunity to run a great hotel. Indifferent and borderline rude front desk staff. No help at all with any request for things or services outside of existing setup/inventory. Examples: could not provide hot water for tea; fridge in the room only for a surcharge; no bar, drinks for purchase after 3 PM; business Center not operational. We asked for a business Zoom call as public space internet was patchy, and space was loud - no privacy. Positive: convenient central location / walkable On-site free parking Swimming pool is great, but cleanliness is questionable.

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

10

rocio

há 4 semanas

·

Hospedou-se por 4 noites

Un lugar muy bonito y cerca de todo. El personal muy amable.

Un lugar muy bonito y cerca de todo. El personal muy amable.

4

Josina

22 de jul. de 2026

·

Hospedou-se por 5 noites

Meget smukt hotel og så fine atrium og pool og god beliggenhed. Men personalet kan ikke engelsk, der er ikke drikkevand, kaffe eller lignende og jeg skulle hver dag bede om at få samlet poolens blade op. Personalet er slet ikke imødekommende.

Meget smukt hotel og så fine atrium og pool og god beliggenhed. Men personalet kan ikke engelsk, der er ikke drikkevand, kaffe eller lignende og jeg skulle hver dag bede om at få samlet poolens blade op. Personalet er slet ikke imødekommende.

10

Manuel

12 de mai. de 2026

·

Hospedou-se por 2 noites

El hotel cuenta con su propio estacionamiento y es muy seguro, frecuentemente lo cierran y si necesitas salir van y lo abren pues está pegado al hotel

El hotel cuenta con su propio estacionamiento y es muy seguro, frecuentemente lo cierran y si necesitas salir van y lo abren pues está pegado al hotel

8

Daniel

4 de mai. de 2026

·

Hospedou-se por 2 noites

El hotel esta muy bonito, el personal amable, algunos objetos se ven viejos, pero son los mínimos, en general me encanto mi estancia

El hotel esta muy bonito, el personal amable, algunos objetos se ven viejos, pero son los mínimos, en general me encanto mi estancia

10

Martine

3 de mai. de 2026

·

Hospedou-se por 3 noites

Très bien placé en centre ville et cependant dans une rue calme. À 5 minutes à pied de nombreux restaurants. Chambre et salle de bain spacieuses, propres, confortables. Balcon avec vue sur la piscine. L'hôtel a un parking attenant sécurisé la nuit. La piscine est grande et souvent ombragée. Nous avons voyagé en basse saison et le rapport qualité prix était excellent. Ce fut un plaisir !

Très bien placé en centre ville et cependant dans une rue calme. À 5 minutes à pied de nombreux restaurants. Chambre et salle de bain spacieuses, propres, confortables. Balcon avec vue sur la piscine. L'hôtel a un parking attenant sécurisé la nuit. La piscine est grande et souvent ombragée. Nous avons voyagé en basse saison et le rapport qualité prix était excellent. Ce fut un plaisir !

Políticas da propriedade

Instruções de check-in

Tudo o que você precisa saber para um check-in tranquilo.

Check-in

Checkout

De 15:00 a 21:30

Antes de 12:00

Informações importantes

Políticas adicionais e informações sobre esta propriedade.

Extras opcionais

Serviços adicionais pagos que você pode solicitar.

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Preços para próximas datas

setembro 2026

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $62	17 $62	18 $62	19 $63
20 $63	21 $63	22 $62	23 $63	24 $63	25 $63	26 $63
27 $60	28 $63	29 $63	30 $63

outubro 2026

Mais barato

Mais caro

Preço médio por noite entre as ofertas, com impostos e taxas.

Preços em USD para 2 hóspedes, atualizados diariamente.

A equipe da recepção vai receber os hóspedes no momento da chegada. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.

O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.

Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Idade mínima para check-in durante o Spring Break: 18 anos
Esta propriedade aceita cartões de crédito, cartões de débito e dinheiro.
Pagamento sem dinheiro em espécie disponível
Os recursos de segurança disponíveis na propriedade incluem detector de monóxido de carbono, extintor de incêndio e detector de fumaça
Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado

Esta propriedade se garante o direito de recusar reservas para eventos ou festas de grupos, inclusive festas como despedidas de solteiro e de solteira.
Até 2 crianças de até 9 anos de idade têm estadia gratuita quando ocupam o quarto dos pais ou guardiães, usando as camas existentes.
Somente hóspedes registrados podem ter acesso aos quartos.
É proibida a entrada de animais, inclusive cães-guia, nesta propriedade.
Pagamento sem dinheiro em espécie disponível para todas as transações.

Taxa de café da manhã feito na hora: MXN 180 para adultos e MXN 120 para crianças
Check-out tardio disponível mediante uma taxa (sujeito à disponibilidade)

A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.