Holiday Inn York by IHG

Personalen var trevlig men rummet var dåligt städat och hade fuktskador i taket.

The hotel is quite dated in some communal areas, but generally clean. Stayed in a standard twin room (Room 216). The bathroom was far too small requiring you step to the side of the toilet to easily close the door. The shower has a high step up into it, which clearly is an ongoing issue as there is a sign warning guests to take extra care getting in and out. The buffet breakfast is everything you need, but the layout creates a problem in some places, especially where the tea and coffee machine is located, as this is the entrance to the food area and gets clogged in busy periods, so would benefit being moved elsewhere.

The hotel reception looked up to date and the staff were friendly and welcoming. However, upon arriving to our 'family' room, there were only 2 mugs (not 4), 3 sets of towels (not 4) and there was a massive wine stain on the carpet. How anyone could miss this and still give the room to a family is shocking. I have to say when I showed reception, they asked if I wanted to change rooms but as we were only staying overnight there was no point. They also added to the mugs and towels happily but I'm disappointed it wasn't already considered. They knew a family was booked in as the sofa bed was made up. We decided to have dinner in the restaurant which was really nice, we were impressed with the food and the children were well looked after, and on top of that 'kids ate free' which was a lovely surprise!

Functional comfortable room for an overnight stay with excellent breakfast. Great variety of quality breakfast options. Very friendly & helpful staff.

Very poor standard for holiday inn .