Best Western Plus Galleria Inn & Suites

Excelente

I don't know where to start—maybe with the check-in experience, which hadnt acknowledged my notes and messages sent a week earlier. I needed a double queen on the first floor for my mom's spinal surgery, fearing the elevator would jolt her, which it did. The agent then offered me a handicap room on the 2nd floor for the inconvenience, after she couldn't figure out how to assign it stated that it wasn't available. I was able to pull it up and told her that she needed to review her inventory because it was infact showing available. She ignored me. The 'buffet' was a basic hot breakfast with limited options. The room had a yellow toilet and bath from the early 2000s, with chipped paint and shoddy caulking. The halls smelled of marijuana, and staff seemed untrained—they couldn't even process a pantry charge despite a $100 incidental hold. The business center computer was down, and the room was being used for storage. I had a DND sign on my door and asked housekeeping for fresh linens, but they did not have clean linens yet. I told the front desk I would pick up clean linens later. When I returned, the agent had no clue about my request and could only locate one washcloth, one hand towel, and one bath towel. I gave up and went back to my room, wondering if I had entered a time capsule of outdated hotel standards. Do yourself a favor: pay the extra and stay with a Hilton, IHG, or Marriott that you know has QA inspections. I'm still kicking myself; I knew better.

Staff was friendly and polite. Bathroom was outdated. Breakfast was a disaster. It looked like the last stand on Fiji. Counter covered with cereal, they ran out of eggs, sausage looked like it was left over from the day before. Generally a mess. I turned around and left, I lost my appetite when I saw the conditions. No warning the TV was not working, even though the desk knew it. At least the AC worked okay. I won't be going back.

It was good for the night.

It was a wonderful stay polite and respectful staff