On our first night the staff alerted us to an issue with our beautiful room and we were moved into a much smaller, cramped, too warm and very noisy room for the night. I'd booked for my Husband's birthday so this was very upsetting. The hotel staff were extremely kind and apologetic, gave us a complimentary gift for the evening and explained their hands were tied but we couldn't help to be disappointed. In the morning at breakfast one of the team came to us and again apologised, offered us a beautiful room upgrade for the rest of our stay and more complimentary items and made sure we were extremely well looked after throughout the rest of our stay. We did not complain once, we had no need to, this was simply the wonderful staff going above and beyond throughout our stay. We absolutely will be back in the future. The food, atmosphere and surroundings are all just so lovely and we could not find a fault if we tried. Thank you so much to all of the lovely staff.
On our first night the staff alerted us to an issue with our beautiful room and we were moved into a much smaller, cramped, too warm and very noisy room for the night. I'd booked for my Husband's birthday so this was very upsetting. The hotel staff were extremely kind and apologetic, gave us a complimentary gift for the evening and explained their hands were tied but we couldn't help to be disappointed. In the morning at breakfast one of the team came to us and again apologised, offered us a beautiful room upgrade for the rest of our stay and more complimentary items and made sure we were extremely well looked after throughout the rest of our stay. We did not complain once, we had no need to, this was simply the wonderful staff going above and beyond throughout our stay. We absolutely will be back in the future. The food, atmosphere and surroundings are all just so lovely and we could not find a fault if we tried. Thank you so much to all of the lovely staff.